ViaGoGo Customer Service Issues

I purchased tickets for the Red Hot Chili Peppers concert in Israel two years ago. The show got canceled, and they are supposed to refund me. However, to receive the refund, I must update my payment method on Viagogo's website, but that section is not accessible. I have been unable to reach them through email; I only receive unhelpful automatic replies.

En julio de [redacted], recibimos la notificación de que nuestra transacción [redacted]3 para el concierto de Shawn Mendes el 5 de junio de [redacted] fue cancelada por la gira del artista. ¿Es posible requerir el reembolso del dinero en este momento? En caso contrario, ¿podemos utilizarlo para otro evento? Si es así, ¿debe ser por un monto similar? Si el importe es menor, ¿se puede utilizar el saldo restante?

I mistakenly entered an incorrect email address. I intended to use [redacted] but by mistake, I used [redacted] I need assistance in correcting this email. Recently, I purchased tickets for the Slipknot concert on April 2, [redacted], a Sunday. Attending the Slipknot concert in Japan is a dream of mine, and I’m from South Korea. Please support me with correcting my email address. I've already purchased the ticket and need your help to rectify the email error. I've attempted to resolve this issue on my own, but I am unsure about the correct procedure. Will I still be able to attend the Slipknot concert? This event means a lot to me, and I am eager to attend. Thank you for your assistance!

Hello, On January 9, [redacted], at 3:45 p.m., I received an email confirming my purchase for the Club Atlético de Madrid vs. Real Betis Balompié event. The tickets are for Grada 2nd, Level, Row Section and are in the name of D.J. Quispe Rafael. The order number is [redacted]36. The event is scheduled for April 02, [redacted]. As it has only been a few minutes since the purchase, I am exercising my right to withdraw from it in accordance with the law, which allows a minimum of 14 calendar days to do so.

I am experiencing extreme frustration trying to obtain a refund or credit for the Ricky Gervais concert canceled in August [redacted] with order number Order ID: [redacted]2. It seems that my email [redacted] was altered by someone on your end, despite no unauthorized access on my part. After multiple phone calls with viagogo, setting up new email accounts like [redacted] and [redacted] has yielded no progress. The responses received appear automated and fail to address my concerns. I have supporting documentation ready to share. It's vital that the original email associated with the purchase ([redacted]) is restored. If this issue persists, I will escalate it with my credit card company. Viagogo's handling of this situation has jeopardized my loyalty and that of my family members. I urge swift resolution before considering attending the rescheduled Ricky Gervais event on June 30th at Radio City.

I am having difficulty selling tickets. After entering all payment and sale details, I consistently receive an error message at the end. Despite trying different browsers and inputting all necessary information, the error persists when listing the cards. I have reached out to customer service multiple times, receiving only generic email responses. It seems as though there may be an issue with my profile. I even created a new profile, but encountered the same problem. Feeling frustrated as I am not receiving adequate assistance.

I am disappointed with Viagogo as they failed to inform me of Standing Restrictions for my purchase. There was no mention of this restriction during the transaction process or on the listing when I bought the tickets. Viagogo even confirmed in writing that the tickets were for seats. The screenshot of the ticket sale clearly showed seating arrangements indicating that we would be seated together. It's essential that restrictions like standing are disclosed upfront during the purchase, which was not done in my case.

Hello, I purchased tickets for the concert of Alejandro Fernandez on March 16th in Bogotá, Colombia. I received an email confirmation of the purchase and the amount was deducted from my credit card. However, I am unable to log in to my account now and I have not received any further communication via email. The concert is approaching and I still haven't received my tickets. I'm unsure what steps to take because I have been unsuccessful in reaching them by any means – no one is answering the contact phone numbers, and the chat indicates that I am outside of the service hours.

Following my purchase of tickets [redacted]00, I went to the match location on Saturday afternoon in Spain. To my surprise, our tickets were not valid. We were denied entry to the stadium by the organizers. This is a clear case of fraud. Therefore, I demand a full refund of the total amount spent, which is [redacted].63€. If I do not receive a response from you, I will file a complaint with the French authorities and their fraud department upon my return to France this Wednesday. Done in Alicante on March 13, [redacted] Bruno PENPÉNIC

I was really disappointed when we arrived at the Bryan Adams concert venue only to realize that the tickets we purchased online were for general admission, not VIP as we had thought. The venue staff confirmed that we had bought VIP tickets but were assigned general admission seating. We were informed that we couldn't get a refund or upgrade through viagogo. It was a frustrating experience, and I felt misled by the ticketing process. I feel like I need to warn my friends about this situation with viagogo.

Hello, I am inquiring about ORDER NUMBER: [redacted]85. I purchased 2 tickets for the Giants game at the Tokyo Dome on April 1st. I received conflicting messages from customer support regarding a date change to April 2nd. I need clear confirmation about the event as soon as possible. The uncertainty caused me to miss the game today. If my ticket does not work for the game tomorrow, I expect an immediate [redacted]% refund. Your customer service representatives provided contradictory information, leading to this situation. I have attached screenshots of the messages for your reference. Due to having a Japanese SIM card, I cannot access my U.S. phone number on file. If this issue is not promptly resolved, I will take further action to inform others about my experience. Please address this matter promptly. Sincerely, M.M. Order [redacted]85

I am seeking advice on selling André Rieu concert tickets. Upon confirming a sale following an email notification, I later received another email about a seller charge due to the order not being fulfilled, resulting in a $[redacted] fine. Despite following instructions, I received a penalty while waiting for the e-tickets to be sent to my email. Can anyone provide a solution to this issue to ensure that I can sell André Rieu tickets without facing penalties in the future? Thank you.

On Monday, April 3rd, I attempted to purchase 2 adjacent tickets for the Elton John concert at the O2 on April 13th, [redacted], through Viagogo. During the transaction, I updated my password and entered my card details. However, after completing the purchase, the order disappeared, and I have not received any confirmation or seen the payment deducted from my bank account. I am hesitant to redo the booking out of fear of ending up with extra tickets. I am unable to reach Viagogo to inquire about the status of my order.

Dear Sir or Madam, I decided with my girlfriend to go to the AnnenMayKantereit concert, as a special birthday gift for her. Unfortunately, the information in your advertisement indicated that the concert was canceled, which prompted me to write this complaint to you. The main reason for my complaint is as follows: I had planned a gift for my girlfriend, who came from another city to attend the concert together. She traveled all the way to Munich just for the concert. Since it was canceled, it was truly disappointing and a waste of money considering she had paid for the train ticket. You can imagine how disappointed I was. For these reasons, I expect a full refund from you, [redacted]% would be appropriate in this case. If I don't hear from you within 14 days, I will involve my lawyer in this matter. However, I hope it doesn't come to that. I look forward to your prompt response. Sincerely, Ana Luiza Senra Borinski

Good morning, my name is Nafir. I am reaching out regarding some tickets I purchased that did not provide the expected service. On April 27th, I bought tickets for the Viñarock festival, which cost me €[redacted].25 for two tickets including drink vouchers, camping, and access for 3 days. I traveled from Asturias to Albacete to attend the event, but upon arrival, I received an email stating that the product was not available. I tried to contact your customer service through various channels with no success. Finally, I spoke to one of your agents who seemed unaware of the situation. They sent me new tickets, but upon trying to access the venue, we realized they did not include the services we had paid for (camping, drink vouchers, etc.). Furthermore, we were told the tickets were not in our names and were asked to pay an additional €60 for entry. I request a full refund or at least a significant portion as I feel completely deceived. Please contact me promptly. If this is not resolved, I will take legal action as the amount charged for the inadequate service is unacceptable.

I received a message on Thursday, May 11 stating that a buyer is interested in my ticket. The email mentioned that typically after 48 hours, the buyer's check is completed. However, I haven't received any updates on whether the buyer has received my ticket yet. I would like to know the current status and when I can expect to receive payment for the ticket. The order number for my ticket is [redacted]36 for the Pantera concert at Berlin Music Hall on June 13th. Thank you in advance for your response.

I am reaching out on behalf of my friend, Peter L. from Potsdam, regarding a significant issue that needs to be addressed. Peter purchased a ticket for the Hans Zimmer event on May 26 at the Mercedes Benz Arena in Berlin, having paid for it with his Mastercard. After receiving information emails to print the e-ticket, he noticed a discrepancy in the ticket price. The original price was €[redacted].43, but the ticket showed €[redacted].50, a considerable difference. We kindly request a refund of €[redacted].93 to be transferred back to Peter's account. It is essential for us to receive written confirmation of the reimbursement and an explanation for the pricing discrepancy. We look forward to your prompt response. Sincerely, Rolf-M. N.

Hello, I am writing because I am very concerned about my recent ticket purchase for the Beyoncé Concert at the Tottenham Hotspur’s Stadium on Monday, May 29th, [redacted], for two people. I bought the tickets on February 3rd, [redacted]. Unfortunately, I have not received any tickets, emails, or order confirmations. I have diligently checked my Junk folder, my primary email account, and my Facebook login. Despite following all the steps on your help page, I have not been able to find any information. To provide evidence, I have attached a bank statement showing a payment made to Viagogo on February 3rd, [redacted]. Additionally, I recently discovered an old email account from [redacted]/[redacted] which I checked, but there are no orders or purchases linked to it. The email address is [redacted] Please assist me with locating my tickets as soon as possible. This situation is causing me a lot of anxiety, and I need it resolved promptly for my well-being. Thank you, Paige Furzer

One year ago, I purchased four tickets for the Springsteen concert in Holland this Saturday night. Despite my efforts over the past five months, I have yet to receive my tickets. I have made several calls and sent over 20 emails without any success in resolving this issue. The company claims the seller sent the tickets, but I have not received them. I provided all the requested information including screenshots. Unfortunately, I had to cancel my trip to Holland due to the lack of tickets. I spent over $[redacted] on these tickets and now I want a refund. How can assistance be provided to resolve this matter?

Dear Sir/Madam, I hope this message finds you well. On the 24th of May [redacted], I was supposed to receive my e-tickets for the Coldplay concert at the Etihad Stadium in Manchester on the 31st of May [redacted] under Order number [redacted]77. Regrettably, I have yet to receive the tickets. I am becoming concerned as my trip to Manchester is approaching in less than a week, and I am eager to have the tickets in hand before then. Could you please provide an update on when I can expect to receive them? Thank you for your prompt attention to this matter. Sincerely, Celine X.