Uber EATS Customer Service Issues

Dear Customer Service,**I recently tried using the Uber app on the recommendation of my friends. Unfortunately, my experience with the app was stressful and disappointing. I had placed two orders with Just Eats and encountered multiple issues.**The first order, ECB, was for my cousin. The driver accidentally closed the app, making it impossible for me to track or communicate with him. Consequently, my cousin had to leave for work before receiving the food, which was a waste as I have a chickpea allergy. I am requesting a full refund for this order.**The second order, BEFC, was also problematic. The delivery was delayed, causing me to miss my taxi and incur extra charges for another ride. Additionally, the order did not include pita bread as advertised, and the food was not served hot despite my request. I kindly ask for a full refund for both orders.**I hope you can address these issues promptly and provide me with the refunds. Thank you.

My name is Facundo Rodriguez. I received a notification yesterday about a customer complaint stating that the restaurant's food arrived incomplete. I disagree for the following reasons. The restaurant packages and seals the food. When I start the delivery, the customer mentioned adding an extra item. This issue should have been addressed with the restaurant beforehand; it's not my responsibility as I am not involved in food preparation. I only saw this message after leaving the restaurant. How can my work be affected by something beyond my control that was accepted by UBER? I urge you to review this situation. I have been very careful with my work and request a fair resolution. Kind regards, Facundo. Suggestion: It is advisable to inform the customer that the preparation and quality of the food are the customer's responsibility with the restaurant. Our role is to provide delivery service.

I am requesting a refund for my recent order. After attempting to reach the driver, I encountered an issue with the callback system, mistakenly informing me that my number was not on file. I contacted customer service for assistance, but despite two attempts to contact the driver, there was no response. The estimated wait time provided was inconsistent, varying between 8, 5, and 15 minutes during my interactions. I have concerns about the driver potentially exploiting the situation and the lack of clarity in the terms and conditions. Despite offering evidence of my multiple calls, I still could not connect with the driver. I believe there should be a thorough investigation into the technical problems that affected my order communication. I am hesitant to place another order due to these issues, and I urge you to review the calls made to the driver, as I can provide the caller ID for verification.

I am writing about an issue with my Uber Eats order placed under account number [redacted] for Michelle Pickell using email [redacted] I experienced a problem with my delivery where a plate was missing from my order. Despite checking my past orders on the app, the order for the missing plate does not appear. When attempting to contact the driver, named Daniel, who arrived in a Toyota Camry, I was unsuccessful. The restaurant I ordered from was Sushiholic on Bandera Rd, and the missing item was a California Roll costing 8.99 plus tax. Unfortunately, customer service was unable to assist over the phone as they also could not locate the order. I am unable to provide the total bill as it did not show on the app, but I will monitor my bank account for the charge. This issue has left a family member without their meal, and I am seeking assistance to resolve this matter promptly.

I ordered Uber Eats almost 2 hours ago, but my food was never delivered. Aloha Kitchen claims it was picked up. I tried contacting the driver, but they wouldn't respond. Customer service was not helpful and suggested I email. I was still charged $44. I was told it was a flaw in the system, but no resolution yet. I can't afford another meal right now as I rely on tips. This situation is frustrating. Where is my food? Did the driver keep it? Can someone please get in touch with my husband, Chris Crockett, at home while I'm at work? You can reach him at [redacted] or [redacted].

I ordered from UberEats nearly 2 hours ago, but my food was never delivered. Despite being charged, Aloha Kitchen claims the food was picked up. I tried contacting the driver, with no response, and customer service was unhelpful, only advising me to email. I was told to reach out to you for the $44 charge. I need clarification - will I receive my food or a refund? The initial customer service representative mentioned a flaw in your system but no resolution has been provided. This situation is frustrating as I cannot afford another meal, especially since I rely on tips as my income. Is the driver holding my food, did it go to the wrong address, or is it lost? My husband, Chris Crockett, is at home waiting. Please contact him at [redacted] or [redacted].

I ordered a meal with an expected delivery time of 9:54 am. I tracked the order and saw at 9:37 am that the driver was 9 minutes away. However, my order now shows as delivered, even though it is 10:17. I hope the driver is safe, but I am concerned about where my food is. It has been over an hour since it was picked up, and I still want it. If possible, I would like a refund under these circumstances. I believe this is a reasonable request. If not, please contact me to explain why. Thank you. A usually satisfied customer.

Hi, I recently had to cancel an order due to an issue with the location tracking. Despite receiving a message stating I wouldn't be charged, I was still charged over $40. The quick cancellation meant the restaurant didn't start preparing the food, nor was a driver inconvenienced. I was just trying to order soup for my father who's feeling unwell. It's frustrating to be charged for two meals when I only received one. This experience has made me consider going back to using Grubhub. It feels unfair to be fully charged for a mistake caused by the app that didn't affect the restaurant or driver. My account is registered under the email [redacted] I kindly request a refund.

I placed an order with McDonald's on Tuesday, March 5th, [redacted], and my order number was 37B12. The delivery driver assigned to me was Argray. Everything was going fine until he picked up the order from the store. Argray waited in the parking lot for about 7 minutes, and after messaging him through the app to check on the delay, he simply replied "yes." Despite my inquiry, he continued to linger for another 5-7 minutes before finally heading to my apartment. When he arrived, his demeanor seemed off - possibly dealing with personal issues. He handed over the food hastily, almost hinting for a tip, which I couldn't provide. Unfortunately, the food was cold, resulting in us having to reheat it. This was by far my worst experience with Uber Eats, and I am displeased with this driver's service. We are regular users of the app but will reconsider if this issue isn't addressed promptly.

Dear Sir, I am Ravikiran Y. from Vijayawada, a driver partner with UberEats. Initially, UberEats was one of the best food apps compared to Swiggy and Zomato, but currently, the situation has completely reversed in Vijayawada. The main drawback is the lack of advertising and marketing efforts by the UberEats team in the city. Additionally, there are few restaurants in the city central area. Boost areas that used to have only 4 restaurants receive high orders, but the earnings per trip are low. I suggest adding 4 more restaurants to the boost area to increase profits. In Bhavanipuram, which is considered a boost area, there are no restaurants present, resulting in low business with only 50 to [redacted] orders per month. I recommend removing the boost area designation in that location and including more areas and offers in the city central area to boost profits. My goal is for UberEats to become the top food app in Vijayawada. Thank you.

Last week, my colleagues and I placed an uberEATS order from Subway for five people. Unfortunately, the delivery driver never arrived, causing confusion and inconvenience. Despite selecting delivery to the door due to our work restrictions at a medical office, the driver claimed to have been downstairs and left without delivering the food. Our office manager contacted the driver to clarify the situation, but he hung up on her twice, and later blocked my number when I tried to reach out. We are disappointed with the service and request a refund for order #56FOA, made under the name Nasaysha (Tay) Williams. The driver's unprofessional behavior is concerning, and we suggest appropriate actions to prevent similar incidents in the future.

I had to cancel an order due to a location tracking issue. Shortly after placing the order, I realized the error and cancelled. Initially, I was told there would be no charge, but later I was billed over $40. The restaurant hadn't started preparing the food yet, and it didn't cause any inconvenience to a delivery driver. I was ordering soup for my unwell father. It is frustrating to be charged for two meals when I only received one due to a system error. I feel compelled to go back to using Grubhub as this experience seems overly complex and potentially misleading. It feels unfair to be fully charged for an order that was impacted by a technical glitch. My account information is under - [redacted] I kindly request a refund for this error.

I would like to understand why the fees for restaurants on my Uber Eats account have risen considerably over the past few months. In comparison to my co-workers in the same office who also use Uber Eats, I am consistently being charged $2 more for every restaurant. I used to order from Uber Eats multiple times a week, but due to these price hikes, I have switched to DoorDash for my food deliveries, both at work and at home. I am eager to return as a customer, but I find it hard to justify the nearly $7 delivery fee, tips, and increased food prices when others are enjoying lower rates. Thank you.

Hello, my name is Renee. I placed an order with Subway about 30 minutes ago and expected my food to arrive shortly. However, I received a call from Uber Eats informing me that my order was picked up but then abruptly cancelled without a proper explanation. The representative mentioned I wouldn't be charged but failed to offer an apology. I feel disappointed about the lack of communication and customer service in this situation. It would have been more satisfactory if the restaurant had contacted me to clarify the issue and if Uber Eats had called to apologize and confirm a refund for my order. I hope for improved customer service in the future.

Hello, this is my third attempt to reach out to you. Due to my work schedule, I am unable to call during the day. I encountered an issue with an order where the location tracking did not recognize my location. Shortly after placing the order, I realized the error and promptly attempted to cancel. Initially, I was informed I would not be charged, but unfortunately, I was charged over $40. Since the restaurant had not prepared the food and no driver was inconvenienced, it seems unfair to be charged for two meals when I only received one. This situation has caused frustration as I was simply trying to order soup for my father who is unwell. I am disappointed with this experience and may have to resort to using Grubhub instead. It is disheartening to be charged in full for an error that was not my own which did not impact the restaurant or driver. My account is registered under the email - [redacted] I kindly request a refund for this transaction.

I had a concerning experience with a delivery driver named Star S. in Meridian and Boise, Idaho. During a delivery, she acted inappropriately by making advances towards me and even suggested a threesome despite my rejection due to having a girlfriend. Unfortunately, she later falsely accused me of sexual harassment, jeopardizing my reputation at work. She has also taken to social media, spreading lies about me. It's distressing, and I feel compelled to address this issue promptly. I strongly urge the company to investigate this matter and take appropriate actions. My details are Osvaldo S., and you can reach me at [redacted].

I typically spend over $[redacted] per month on this application. Unfortunately, for the third consecutive day, half of my order was missing, and what I did receive was incorrect compared to what I had selected on the app. I am extremely disappointed considering I have had mostly positive experiences with Uber Eats in the past, unlike with Postmates. I am frustrated by the repeated errors and delays in receiving my dinner orders, especially when relying on this service for convenience. After three years of using this platform, I am feeling disillusioned and dissatisfied. I would appreciate it if the situation could be rectified to restore my trust in the service. Thank you.

Dear Customer Service Team, I am writing to address an issue I encountered with my recent order. In November [redacted], I mistakenly placed an order but immediately contacted customer care to cancel it within five minutes. Initially, everything seemed fine. However, when attempting to place a new order, I was surprised to find that I was being asked to pay the outstanding amount from the previous cancelled order. I was taken aback by this as I had promptly cancelled the order and now being asked to pay for it seemed unfair. Despite reaching out to customer service for assistance, I was given the same response to pay the outstanding balance. This experience has been frustrating and disappointing as I do not believe I should be held accountable for a cancelled order. I kindly request your prompt attention to resolve this matter and clarify my account balance accordingly. Thank you for your assistance. Sincerely, Renu

I ordered a meal this afternoon from Cafe Durga in Kothrud. I received the order and paid the full amount to the driver. However, my account is showing that the order was not received, and there is an outstanding balance that needs to be paid for future orders. The app claims the driver couldn't reach me, but I couldn't contact him as his phone may have been faulty. Despite this, we communicated through the UberEats app, I provided him with an alternative number, and eventually received and paid for the order. I'm puzzled by the additional charge on my account when I've already settled the entire amount with the driver. I am requesting UberEats to investigate the situation and remove the outstanding charge from my account so that I can place future orders without any issues.

I have contacted Uber Eats support twice regarding an issue but have not received any response from them since March 3rd. While visiting family in Florida, I missed a delivery because we didn't hear the driver knocking and I also missed the call. However, what disappoints me the most is the lack of customer service follow-up. As a loyal customer who usually has positive experiences with Uber, I find it disheartening that they have not addressed this issue. Despite this incident, I have always been satisfied with Uber's services and intend to continue using them. I just wanted to bring attention to this specific situation.