Uber EATS Customer Service Issues

On January 2, [redacted], at 12:19 AM, I placed an order at McDonald’s through the app. Unfortunately, an error occurred, causing my initial order to be cancelled. Believing that no payment had been processed, I promptly placed a second order three minutes later, which went through successfully. To my surprise, when reviewing my bank statement recently, I discovered that I was charged for the cancelled order as well. This has left me feeling frustrated and disappointed, especially coming from a reputable company like UberEATS. The order number in question is #CDF52, and the amount charged was £17.76. I kindly request a prompt refund for the unauthorized charge. Thank you for your attention to this matter.

I ordered my meal from a location further than the one close to my home. However, when I tried to cancel my order, I was surprised to see a $25 charge on my card for the cancellation. The fee was almost equal to the cost of my meal, which I find unreasonable. I canceled my order immediately after placing it, so there was no preparation or delivery in progress. It is frustrating to be charged such a high fee for a canceled order. I kindly request a refund of the $25 so I can reorder my food promptly. Your assistance with this matter would be greatly appreciated.

Reference Number: [redacted]15 Unhappy Customer Alert! I am writing to express my extreme dissatisfaction with my recent Uber Eats experience. My husband Tony Sanders and I had a disappointing encounter on January 9th, [redacted] when we placed an order from Conch City Seafood in Stone Mountain, Georgia. After waiting for our food, we discovered that the delivery driver, Lavonne driving a Chevrolet, did not deliver our order and there were reports of her not fulfilling deliveries in the past. This trend of drivers picking up orders and not delivering them seems to be an emerging problem with Uber Eats. We reached out to the restaurant and Uber Eats customer service, which resulted in a refund for the order. I strongly feel this driver should be dismissed given the recurring complaints. Additionally, the interaction with your customer service representative was unsatisfactory as they mentioned we were on the phone too long. As a loyal customer, I believe my account should be compensated as a gesture of goodwill. I hope to receive a response from your company regarding this matter. Thank you. Best, P.S. I can provide screenshots of the order #B90B4 for your reference.

Hello, I have encountered a problem with my order #D2231. The Uber Eats delivery driver supposedly tried to contact me, but I did not receive any calls on my phone. Despite reaching out to the driver via messages and calls within the appropriate timeframe, there was no response, leading to the cancellation of my order. After reaching out to customer service through the app and a phone call, the issue remains unresolved. The lack of communication and assistance is frustrating, especially when the app indicates the matter as "Resolved" without addressing my concerns. I am seeking a refund for the cancelled order or a re-delivery without additional charges. Your prompt attention to this matter would be greatly appreciated. Thank you.

I found it amusing that I initially assumed the price increases were due to my late-night UberEats orders causing surge pricing. Disappointed o have seen the prices keep rising excessively for deliveries in my area. As a person with disabilities who cannot drive, I rely on food delivery services. Unfortunately, the increased costs have made it unaffordable for me to order online. I acknowledge the need for companies to make profits, but the current delivery charges seem unreasonable, especially for short distances. I used to love using UberEats for the variety it offered, allowing me to try new restaurants like having my first gyro, which was delightful. It's disheartening that the high delivery fees now deter me from ordering. I hope this feedback reaches someone who can address these concerns as I value the convenience your service previously provided. I still appreciate Uber for transportation to my medical appointments, showing your business has potential. I hope to have the opportunity to use your service again if the pricing becomes more reasonable. Thank you, Bill.

It's quite amusing that I initially thought the price increases were due to ordering during late hours causing UberEATS to enact surge pricing. I was disheartened to find my preferred restaurants missing. Upon further inspection, I discovered the exorbitant delivery fees in my area, which have made it unaffordable for me as a disabled individual who relies on food delivery. It's disappointing that the prices have become prohibitively high, pricing me out of the convenience of online food orders. While I understand the need for companies to profit, the current delivery charges for such short distances far exceed what even major pizza chains ask for. I hope this message reaches someone who can address these concerns. I've enjoyed using Uber services for transportation to medical appointments and appreciated the variety of food options available. It would be wonderful to use the service again if these pricing issues are resolved. Thank you.

I have noticed that McDonald’s on Uber Eats does not offer promotions like 2 for $5 deals, making it consistently more expensive than dining in. Adding insult to injury, on top of the already inflated prices, they tack on delivery fees and tips. I reached out to Uber Eats, specifically mentioning the McDonald’s at [redacted] Wheaton Way in Bremerton, WA, urging them to address this issue. Unfortunately, no changes were made, even small requests like adding apple juice to a Happy Meal were denied. Frustrated with Uber Eats, we made the switch to DoorDash. I was pleasantly surprised by their proactive approach when I asked them to update a restaurant’s menu. They swiftly contacted the establishment and resolved the issue promptly. Uber Eats seems indifferent to ensuring restaurants offer good service and updated promotions. Instead, they consistently overcharge customers, neglect to provide promotions, and limit menu options. Teamed with delivery fees and tips, this has become a deal-breaker for us and many others. The lack of care from Uber Eats has pushed us away, and we no longer see the value in using their service when compared to the competition. It's disappointing how they operate compared to DoorDash.

I had an issue with my Uber Eats delivery. The driver dropped off my order, but when I opened the bag, I found drinks and silverware, not the 3 steak tacos and fish taco I ordered from Taqueria Los Comales. I tried to reach out to the driver, but couldn't. The restaurant wouldn't issue a refund, blaming the driver. They advised me to contact Uber Eats for a resolution. I've never had problems with Uber Eats before and am looking forward to their assistance in getting a refund for the missing items. Thank you for your attention to this matter.

As an Uber driver partner, I have a suggestion for Ubereats in Knoxville, TN. I reside in Holston Hills, an affluent community popular among families and young professionals. Although I've noticed Ubereats' availability areas expanding in Knoxville, I am disappointed that Holston Hills is not included. The community is close to downtown Knoxville with residents who have disposable income to spend. I have spoken with many of my neighbors, and they share my concerns about the exclusion of Holston Hills. I strongly believe that Ubereats is missing out on a significant opportunity by not extending the boundary to include our community. I propose that the eastern boundary should be expanded to encompass Holston Hills up to the Holston River. I hope that Ubereats in Knoxville considers my suggestion seriously to benefit both the residents of Holston Hills and Uber drivers looking for more business opportunities.

Last night, at 3:19 am, a man wearing a balaclava, toque, and sunglasses came to my apartment door claiming to be from Ubereats. Despite my denial through the closed door, he left. I have concerns: 1) Did anyone order food to unit [redacted]/[redacted] The Queensway yesterday for delivery at 3:19 am? I didn't confirm if he had a delivery bag. 2) Why didn't he check the unit number before waking me up? I live in unit [redacted]. 3) He was fully covered like a bank robber. If this is accepted by Ubereats, action should be taken. 4) Why didn't he use the enterphone to contact the resident? He did not buzz or call up. I worry that this might be a stalker pretending to be a delivery person. His behavior was aggressive, and I fear a return. I will report this to the police after speaking with my property manager and security. Regards, C. Eklund

I tried to cancel an order on Ubereats one minute after placing it but was told by Vicky, the customer service representative, that it couldn't be cancelled as the restaurant had already started preparing it. Despite my husband confirming with the restaurant that the order was cancelled, Vicky insisted it couldn't be refunded initially. After much back and forth and speaking to a supervisor, the cancellation was eventually processed. The entire ordeal took 25 minutes of frustrating discussions with Vicky, leaving me feeling lied to and disrespected. This experience has led me to decide to switch to using GrubHub instead of Ubereats, and I will be encouraging my colleagues at work to do the same.

I am very frustrated. This evening, I placed an order for a meal and the first driver, Brian, who delivered it was excellent. Although he provided great service, the quality of the food did not meet my expectations. We contacted Uber for a replacement meal and waited patiently. When the second driver arrived at my community's gates, I tried to guide her but she abruptly hung up after just a few moments. Subsequently, my order was canceled without giving me a chance to meet the driver or receive my replacement. It seems like the driver called me briefly only to claim she made an attempt. Sadly, my fiancée is now without a meal for the night despite giving Uber a second chance to correct the error. The stark difference in service between the two drivers has left me concerned about Uber's customer treatment policies. I had a positive experience with the first driver, Brian, who did a great job despite not being aware of the food issues. In contrast, the second driver was unhelpful and rude, showing no interest in completing the delivery. I would appreciate it if someone could reach out to me about this matter.

Good Morning, I recently discovered over 12 fraudulent charges on our bank account under UberEATS, using my wife's debit card. We've contacted Citizens Bank and our family attorney who are working with local and federal authorities. We've never used UberEATS and cannot trace any delivery back to us. Our bank mentioned this isn't an isolated incident with UberEATS. We've had to cancel both debit cards, close and reopen our Savings account, and plan to do the same with the Checking account. I'm eager to resolve this quickly, hoping for refunds and access to information for further action. The charges are almost identical, possibly indicating a single perpetrator. Please advise on the next steps to solve this. Waiting for your prompt response. Thank you for your help.

I am noticing a new charge for a small order fee. Normally, my total comes to around $9.85 before taxes and the Uber fee, which used to be a flat rate. Lately, the ice cream place I order from, Jerimahas, has been adding extra charges for sprinkles, making my order go over $10 before taxes and the Uber fee. Now, Uber Eats is adding a small order fee of $2 because my order is $0.20 away from $10 in the app. Also, the delivery fee has increased to $5.35 from the previous flat rate of $4.99, even though the restaurant is very close to my home. I expected the delivery fee to be between $2-$8 depending on distance. I believe I should be charged less based on my proximity but instead, I'm facing extra fees. It would be helpful if these charges were clearly stated on the website to avoid any surprises.

As an educator, I had planned to purchase food for myself and some students, utilizing the order scheduling feature for pick-up at a specified time. Unfortunately, I encountered issues attempting to schedule my order at 9:30 a.m. CST and had to settle for 10:56 a.m. I then faced constrained lunchtime options between 12:00 p.m. and 12:30 p.m. Despite contacting my boss to adjust my lunch break, my order remained untouched. Communication between Uber and All Star Wings lacked accountability, with a representative (#[redacted]) providing scripted responses, denying me access to a supervisor, and exhibiting unprofessional behavior. Furthermore, being instructed to call the restaurant after placing an order via Uber defeats the purpose of convenience. Such experiences have led me to lose trust in Uber's reliability and customer service, prompting me to delete the app and explore alternative options. The disregard for timely service and lack of accountability in resolving issues do not align with the service promised. My feedback left in the Uber app went unaddressed, signaling a need for improvements in service quality and customer care.

I am usually patient, but I am extremely frustrated with the delivery experience I had with Merika. She initially went to the wrong location and then did not follow the directions I provided for her to find me correctly. Despite knowing the GPS was inaccurate for my complex and making an effort to assist drivers in finding me, Merika insisted on relying solely on the GPS, leading to my order being canceled without any communication. I appreciate the dedication of most drivers who go above and beyond to ensure timely and accurate deliveries, which makes Merika's lack of professionalism and refusal to cooperate stand out even more. I am disappointed by the situation and the need to reorder due to her actions. It is crucial for all drivers to understand that GPS can be flawed and that homeowners generally know their own addresses. I hope Merika and others can learn from this experience to improve service quality for all customers.

Today, I placed an order at McDonald's on McKellips and Power Road in Mesa, Arizona. I tried to adjust the tip for my delivery person, Joan, but accidentally placed another order for $11.83. I contacted McDonald's to explain the situation, but the staff member mentioned that since I canceled quickly, the meal wasn't prepared, so I shouldn't be charged. I would appreciate a credit for the amount if I order through UberEats next time. I have been a loyal customer and hope this can be resolved. Thank you. - Denise S.

I am experiencing difficulty logging into my account due to forgetting my password. Upon attempting to reset my password on the Uber Eats app, I received a message stating that my email address is not associated with my phone number, despite regularly receiving emails. This situation is incredibly frustrating, particularly as I am currently unable to use the app due to recent surgery. The imposed 24-48 hour waiting period for a response seems unreasonable given the urgency. I believe offering over-the-phone tech support would greatly benefit customers facing similar account issues in real-time. Having contacted various Uber Eats customer service phone numbers, the agents directed me back to online tech support with a lengthy response time. I find this approach lacking in efficient customer service, considering the nature of the business. Implementing phone support for tech-related concerns would greatly enhance the customer experience and prevent losing loyal users like myself.

I am having trouble logging into my account because I forgot my password. When I try to reset it on the Uber Eats app, I get a message saying my email is not linked to my phone number, which is not true as I receive emails from you daily. This situation is frustrating, especially since I can't call for immediate assistance. I recently had surgery and am feeling hungry, but I have to wait 24-48 hours for a response. It seems illogical to have to wait when trying to use the service promptly. Uber should offer over-the-phone tech support for account issues to enhance customer experience and prevent missed sales opportunities. My attempts to contact Uber Eats customer service over the phone were unsuccessful as I was repeatedly directed to seek online tech support. This lack of immediate assistance is disappointing for a company that relies heavily on customer service. It's disheartening that a business with such a strong customer base is unable to provide efficient support for account problems. As a loyal user of the app for both personal and business use, this experience has led me to consider taking my business elsewhere.

Dear Customer Service, I am a loyal Uber Eats customer registered under the username Raju Sekar with the mobile number [redacted]. On 20.01.[redacted], I placed an order at Hotel Saravana Bhavan, Perambur around 10:00 a.m. The app indicated an estimated delivery time of 10:36 a.m. When I checked at 10:35 a.m., the order was still active, but by 11:00 a.m., to my surprise, it was canceled without notice. After contacting customer service, I was advised to place a new order for free, which I did. Despite this, upon delivery around 11:40 a.m., I was asked to pay for the order, contrary to the prior agreement. When I declined, the food was returned to the restaurant with an outstanding payment notice. Subsequently, I received a call at 12:05 p.m. insisting on payment for the undelivered food. This experience has inconvenienced me greatly, and I kindly request compensation for the troubles faced. An early response would be appreciated.