Uber EATS Customer Service Issues

I encountered an issue with my order today. The mobile number associated with the order is [redacted] and the email is [redacted] While checking my order late in the evening, I accidentally pressed the order button without applying a promo code. The items cost me Rs. [redacted] instead of Rs. [redacted]. I promptly contacted customer service, but they were not polite. When I requested to cancel the order, they did so without informing me about the [redacted]% cancellation charges. I ended up paying double because I forgot to apply the 50% promo and was charged the full cancellation fee. This is a frustrating experience with Uber Eats. After contacting customer service again, I received the same response.

I recently signed up for Uber Eats and encountered an issue with applying a promo code while placing an order. The code did not work, and the checkout process proceeded to payment without my consent. I immediately canceled the order. I was surprised to learn that the restaurant had already started preparing the food even though I hadn't confirmed the order. This experience has left me disappointed as a new user of the app. Being charged over £53 for food that was never delivered due to a cancellation is unacceptable. I find it confusing that the food was being prepared before payment was made. I attempted to contact the support line but was unable to reach anyone, so I am reaching out here to request a refund.

I recently noticed that the hotel "Dee Kozhikode" located in Kazhakuttam-kulathoor Road, Kazhakoottam, Trivandrum, Kerala, India, has partnered with Uber Eats. However, I have concerns as this hotel seems to be operating without the necessary licenses from the local authorities for food safety. I believe Uber should investigate this matter and ensure that the hotel complies with all regulations before continuing their partnership. I have official documents proving that the hotel lacks the required licenses to operate in Kerala. It is important for Uber to take action and address this issue promptly to prevent any health risks associated with consuming food from this establishment. I urge Uber to verify the documentation of other hotels as well to maintain safety standards. Thank you for your attention to this matter.

I ordered food for a late-night meal after work. Despite waiting over an hour, the delivery driver did not make an effort to bring my order to my door as stated in the app. Feeling uncomfortable going outside late at night, I tried to communicate my location and apartment number via text to no avail. When I finally spotted the driver sitting in his car, he ignored my attempts to flag him down and left without delivering my food. Customer service claimed he had "tried" to deliver, but his lack of action says otherwise. To make matters worse, I was informed I wouldn't get a refund for the undelivered order. It's frustrating to see my loyalty go unrecognized, especially after spending so much with Uber and Uber Eats. This experience has left me hungry, out of pocket, and questioning the value of your services.

I recently made a purchase on Uber Eats, eager to satisfy my hunger. The process was going well until my delivery person appeared to be just a minute away on the app. After waiting outside in the dark, feeling uneasy as a woman, I attempted to contact the driver but received no response. A man speaking a foreign language eventually approached without verifying my identity, displaying a lack of concern for the delivery process. This unsettling experience left me disappointed, especially after spending $30 on a meal that arrived incorrect and incomplete. As a loyal Uber Eats customer, this unprofessional behavior has shaken my confidence in the service. I hope this matter can be addressed promptly, possibly through reimbursement, to rectify this unfortunate situation. I value the convenience of Uber's services but am now hesitant to order from Uber Eats again following this distressing incident.

I placed an order for food and asked for 500rs change in the delivery note. The delivery person didn't call me, so I called him to remind him about the change. He asked me to contact customer care. When I talked to the customer care representative, she told me to find the change, but I didn't have it. I wouldn't have mentioned it if I did. She abruptly said to cancel the order, which I never asked for. She abruptly ended the call, canceled my order, and now there are cancellation fees on my account. I want the charges removed and better training for the customer care team, as I clearly specified the change, never canceled, and the call was disconnected abruptly.

I placed an order on the app but accidentally submitted it prematurely without adding everything I wanted. I promptly called the restaurant to add more items, offering to pay in cash, but they refused. When I contacted Ubereats for help, they informed me that nothing could be done. Frustrated that I couldn't get the full meal I desired, I tried to cancel the entire order with the restaurant. Despite my request, they ended up sending the soup with the driver. I was put in a situation where I had to take the soup and pay for it, even though I wanted to cancel. This experience was disappointing and exemplifies poor customer service. It's particularly frustrating given that the order hadn't been prepared yet. I'm seeking a refund for this unpleasant experience. Although I understand it was New Year's Day and a challenging time to work, this incident significantly impacted my dinner plans with my family. Moving forward, I may have to reconsider using this app if issues like this persist without improvement.

I am contacting you regarding my brother, Mr. Cyril Fernandez. The restaurant "Dee Kozhikoden" located on Kulathoor Kazhakoottam road opposite Techno Park in Trivandrum, Kerala, India, does not possess a food safety license. The building's owner, who my brother happens to be, has not authorized the restaurant to obtain the required license. The restaurant fails to comply with state regulations, and I fear for the safety of customers. I have personally visited the Uber Eats office in Kumarapuram, Trivandrum, to address this concern and suggest discontinuing business with "Dee Kozhikoden" until they obtain the necessary license. Please verify the restaurant's licensing status, as the Food Safety office has confirmed that they are not licensed. I urge you to take prompt action to prevent harm to customers. I await your timely response. Thank you for your attention. Sincerely, A. Lazer

Name: H. Martini Phone: [redacted] Order# F55A4 Phone call ref# [redacted]37 Spoke with Ardjan Hello, I mistakenly placed an order for delivery to my boyfriend's apartment. Upon realizing this, I promptly tried to cancel the order through the app, as the restaurant hadn't accepted it yet. Unfortunately, the app indicated the restaurant had accepted the order and I would be charged if I canceled. Since the restaurant is likely out of my delivery range, I decided to reach out to customer service for assistance. Despite my efforts, the customer service representative informed me that there was nothing they could do since I canceled through the app. I was advised I should have called instead of using the app to cancel. Feeling frustrated by this conflicting information, I requested to speak with a supervisor for further assistance. After being told there was no manager available, I was informed that I would not be refunded the $23 I lost due to the cancelation issue. I find this situation unfair, especially considering the quick succession of my actions and the unlikely scenario of the restaurant preparing my food within the 23-second timeframe.

Hello UberEats, I recently ordered from Papa John's Pizza through my account and encountered an issue with a missing item. After contacting support, I was informed that I received $20.00 in Uber credits to reorder the missing items. However, when I tried to use the credits, my account got locked. Upon speaking with Roy (Reference number: [redacted]07), I was told I had no Uber credits and my account was locked without cause. This discrepancy is confusing and frustrating, as the resolution provided did not align with what happened. I have always been a satisfied UberEats customer, but this experience has been disappointing and time-consuming. It seems a simple problem was turned into a larger ordeal unnecessarily. Additionally, I attempted to email the provided address, but it turned out to be incorrect. Account Information: E-mail: [redacted] Phone Number: [redacted] Looking forward to a prompt response, Poonam D.

My name is Kashyap Manoj Menon, and I am 17 years old. I want to share my experience with UberEats. Last year, I was eager to try the app, but I faced an issue. After placing an order, my phone locked, and the order couldn't be canceled. The driver and I tried to get help from Uber support, but there was no response. As a result, I didn't receive the food or pay for it. When I contacted customer care, Siva Lal promised to resolve the problem, but I still encountered pending fees when I tried to book a ride. I feel frustrated as the technical glitch was not my fault, especially since Uber had just launched in my area. I have spent the last two days contacting three different call agents and engaging in three app chats to address this issue. I hope for a resolution soon.

I placed an order at McDonald's for 2 Steak Bagels with extra cheese, sauce, and steak, along with a Frappuccino customized with extra chocolate, caramel drizzle, and an additional espresso shot. Unfortunately, my order never arrived. According to my colleagues, the delivery person, TOMAR, was seen near the men's bathroom outside our call center with the food. He failed to ring the doorbell, as is customary with all deliveries. This behavior is unacceptable as I have specific instructions not to call my mobile due to working in a call center. Despite being a long-time Uber Eats user, this is the first time I have encountered such an issue with a delivery.

I placed an order at McDonald's for two Steak Bagels with extra cheese, sauce, and steak, plus a Frappuccino with extra chocolate, caramel drizzle, and an extra shot of espresso. Unfortunately, my food was not delivered. My colleagues informed me that the delivery person, TOMAR, was seen outside the call center near the men's restroom with my order but did not ring the doorbell as usual. I have a strict no-calls policy at work, so doorbell ringing is crucial. This is the first time I've had an issue with a delivery through Uber Eats after using the service for over a year. I am requesting a full refund for my $25.74 order.

I recently ordered Uber Eats from McDonald’s, and unfortunately, my order was missing the chips. I contacted the store regarding the issue, but they were unable to resolve it directly, suggesting that I order again via Uber Eats and pay for a new delivery just to get the missing item. This feels unfair, as I shouldn't have to pay for their mistake. While they are offering a voucher as compensation, it doesn't fully address my situation since I rely on Uber Eats due to not having a vehicle. I’m wondering if there are any extra steps that can be taken to ensure accuracy in orders before they are delivered to customers.

Yesterday, I placed an order with the order ID # 7EE4C for Cash on Delivery. The delivery person assigned to my order was named Syed with the contact number [redacted]. Despite being at home, I received a message stating that the delivery person tried to reach me but was unsuccessful. I promptly messaged him with my alternative number and offered to meet him on the roadside, but unfortunately, he canceled the order without responding. Consequently, I have been penalized for my next order. I urge you to consider my situation and remove the negative balance from my future orders. This incident occurred during my first experience with Uber Eats, and I hope to maintain a positive impression. I appreciate your prompt attention to this matter. Thank you. - Md.Rehaan

I placed an order on UberEats last Saturday using the phone number [redacted]. Unfortunately, I only received the pasta and fries from my order, missing the three shakes I had included. Despite UberEats promising a refund within 24 hours, I have not received it yet. This lack of responsibility is very disappointing. When my friend contacted customer service, they were told conflicting information, adding to the frustration. I am not looking for apologies, just a resolution to this issue. My experience with UberEats has left me extremely dissatisfied.

I placed an order on January 7th, and when I went to collect my parcel due to the delivery boy being held by the police near Bhawarkua Police Station in Indore, the officers would not allow me to retrieve it. This incident occurred around 3:45 AM, and the next morning, the UberEats app showed my parcel as delivered. Now, when I try to place a new order, it is asking me to pay for the previous unpaid bill of [redacted]/-. I believe it is unfair to ask me to pay for a delivery that was not completed due to unforeseen circumstances involving the delivery person being detained by the police.

I made an order on Ubereats on January 5th, [redacted]. Our order number is [redacted]. We only received pasta and fries, but not the shakes we ordered. Despite contacting customer service, we have yet to receive a refund as promised within 24 hours. I am very dissatisfied with this experience and do not want any apologies, I just want the refund processed promptly. This has been the worst experience with Ubereats.

I ordered food from Uber Eats on December 5, [redacted], and used Paytm for payment. My payment was deducted from Paytm, but the order was not placed and is not showing in my past orders. I contacted Uber Eats customer care and was informed that there was a problem with the merchant and that I would receive a refund within a certain number of days. However, I have not received the refund yet. I also contacted Paytm, and they mentioned that the order details are confirmed. I have raised a complaint in the Uber Eats app, but the issue remains unresolved. Please assist me with this matter.

Hello. I applied to drive for UE over a month ago and submitted the necessary verification forms. While I received confirmation on the forms, my background check has not been cleared. I checked on checker.com, but I do not see my application in processing for UE. I am already cleared to drive for GrubHub and DoorDash. I am worried about why UE has not initiated my background check process.