The following are issues that customers reported to GetHuman about TikTok customer service, archive #37. It includes a selection of 20 issue(s) reported September 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently reset my phone and needed to log back into my TikTok account. Unfortunately, I had forgotten my password, so I clicked on the "forgot password" option. After setting a new password, I regained access to an account, but it wasn't the one I was trying to recover. The account I'm looking to access has the username @sonoantonio23. Could you kindly provide me with a temporary password to access my correct account? You can send the temporary password to my email address, "[redacted]". Thank you in advance for your assistance.
Reported by GetHuman-perteapr on mardi 12 septembre 2023 15:35
Please ensure that my account is reinstated, ayline[redacted]2. I have not violated any rules. Others are showing nudity and breastfeeding live without being blocked, but my account got blocked. It may be connected to my ex or my friend's ex trying to sabotage me because others post similar videos without consequences. I have lodged a complaint, but I have not heard back. I request that my account be reinstated promptly and that action is taken this time. I will leave negative reviews if the issue is not resolved properly. It is unfair that my account was blocked while others do the same without any consequences. Please review other hidden accounts that go against the rules. It's unjust to ban accounts of women breastfeeding or being nude while allowing others to do the same. If this issue is not resolved, I will have to leave a bad review as you have unfairly blocked me while others get away with it. Best regards, ayline[redacted]2.
Reported by GetHuman-aylineno on mercredi 13 septembre 2023 05:58
Dr. Eric Burnett has been making hurtful comments on TikTok about Christians and their beliefs. He has even featured my children in one of his videos. Despite my polite requests to remove the video, he has refused. It is concerning because Dr. Burnett is a professional. Additionally, he is claiming that I have threatened him, which is not true. He misinterpreted my comment advising against sharing personal information online due to potential risks. I urge for immediate action to address this video. Thank you.
Reported by GetHuman8617747 on mercredi 13 septembre 2023 13:24
I purchased a hot/cold water dispenser from your store from a seller named Linda Lawson. I received a message stating that my package was delivered on September 13th, but it was not. Upon contacting UPS, I discovered that the tracking number was linked to a different person and package. Despite my attempts, I have been unable to reach the seller. I have lost the money I paid and the product. It is crucial for TikTok to be vigilant about fraudulent sellers and profiles to prevent theft. I urge TikTok to address this issue before I escalate it further and inform others about the risks of dealing with fake sellers. I hope to receive a response after my fourth attempt to contact TikTok.
Reported by GetHuman8621215 on vendredi 15 septembre 2023 16:58
I want to clarify that I reported the account Nicki to TikTok because she scammed me and took Amazon gift cards from me. I discovered that they are in Nigeria engaging in these deceitful activities. I never reported Her Majesty Kate. I am Her Majesty Kate with the account katluv77. Please rectify this error, as it seems like I reported myself to TikTok, which is not the case.
Reported by GetHuman-katekwof on samedi 16 septembre 2023 08:32
My account got banned because of a video that unexpectedly showed a person dancing in underwear. I did not intend for that to happen as I've been using the platform for donating. This was my first mistake on TikTok. I am aware of and respect all the rules. If you assist me in getting my account back, you won't have to worry about any similar issues from me. Please help me regain access so I can continue enjoying this amazing app and having fun with my friends. I truly appreciate all your help.
Reported by GetHuman8623830 on dimanche 17 septembre 2023 19:39
TikTok has been compromising my account's privacy extensively and impeding its revenue generation by repeatedly removing and restoring content. Additionally, they have marked many of my videos as 'not eligible for the for you feed' without prior notice, limiting their engagement potential. Despite TikTok restoring some of my removed videos, they are later taken down again without explanation or a chance for appeal.
Reported by GetHuman8626034 on mardi 19 septembre 2023 13:42
Good morning, I am Taliyah. Unfortunately, my account has been hacked. I am unable to access it as the hacker removed my Gmail and phone number. The account, coldhkearted16, is significant to me because it holds memories of my late mother. Could you please assist me in regaining access by providing a new password to my Gmail @taliyahbrabham.com? I have been using this account since [redacted]. Thank you for your help.
Reported by GetHuman8626646 on mardi 19 septembre 2023 19:37
My account was hacked, and the hacker removed my email and phone number. I'm locked out because they added two-factor authentication to their own contact information. It's been a month, and I have no access. The hacker has taken over my social media and my phone. I've reached out multiple times without any response. Please assist me.
Reported by GetHuman-kendylsm on mardi 19 septembre 2023 22:57
I bought a headphones package including airpods, an anime case, and eight other items on August 23rd. The delivery was scheduled for August 31st, but it was returned to the sender with no explanation. Since August 31st, I've been in constant communication with the seller, but they keep avoiding the issue. It's been almost a month now, and I simply want a refund.
Reported by GetHuman8629934 on jeudi 21 septembre 2023 23:37
My username "odayalqaisy" has been mistakenly locked on TikTok. I have not violated any policies and would appreciate it if you could review my account. Thank you, TikTok.
Hello, TikTok team. My account has been temporarily disabled, and I'm unaware of the reason behind it. I have updated the app as advised but still can't access my account. Could you please let me know when it will be reinstated? Username: "odayalqaisy" Thank you.
Reported by GetHuman-odayalsw on jeudi 28 septembre 2023 00:33
Hello, I am reaching out regarding the ongoing issue with my TikTok account being banned. I have followed all the necessary updates and guidelines but I am still unsure about the reason behind the suspension. I am kindly requesting clarification on when my account will be reinstated. Thank you for your assistance.
Username: odayalqaisy
Email: [redacted]
Reported by GetHuman-odayalsw on jeudi 28 septembre 2023 00:39
After my account (@justinplayz416) was reinstated, I noticed that all my views and likes have been reset to zero, even though I have 273K followers. My comments are still intact, but this sudden change is confusing and does not match my previous engagement levels. I am seeking your help to look into this issue and restore my lost likes and views to accurately reflect my content’s engagement. I want to stress that I did not commit any violations that would lead to this loss. I greatly appreciate your assistance in addressing this matter. Thank you. (@justinplayz416)
Reported by GetHuman8641746 on samedi 30 septembre 2023 02:50
My TikTok account got hacked, and I've already filed a police report. The hacker used auto-debit to make purchases at the TikTok shop. This morning, I noticed a decrease in the balance of my Touch 'n Go eWallet account due to 7 unauthorized transactions on 1/10/[redacted]. I urgently need this matter to be addressed promptly as I have lost RM1647.90. I reported the misuse of my money to the police. My username is legenderishere_9.
Reported by GetHuman8643013 on dimanche 1 octobre 2023 06:40
Hello, I was automatically logged out of my account, and now I am unable to access it. My account is linked to my phone number and email address. Unfortunately, I no longer have access to the phone number associated with my account as I no longer have the SIM card. I can still access my email, but I need the second verification step which requires my phone. Could you please advise me on how to regain access to my account? It is crucial for me to recover it. My username is nyanyanyaanm. Thank you.
Reported by GetHuman8647574 on mercredi 4 octobre 2023 05:23
Hello, I have been automatically logged out of my account and now I am unable to log back in. My account is linked to my phone number and email address. Unfortunately, I no longer have access to the SIM card associated with my phone number. I can still access my email, but I am unable to complete the second verification step that requires my phone. How can I regain access to my account? This account is very important to me, and I urgently need to recover it.
Reported by GetHuman-evapits on mercredi 4 octobre 2023 05:23
I joined the TikTok Creative Challenge in August and was rewarded. I received a payment notice from TikTok on September 15th. After filling in my tax information as prompted, it kept saying my transaction account information was invalid. Despite contacting TikTok support and attempting multiple times upon their advice after a system reboot, my application continues to be rejected. Desperate as my bills and daily expenses are pending, I request TikTok to pay my August salary through PayPal or my bank account. Thank you.
Reported by GetHuman-turchiwd on jeudi 5 octobre 2023 16:39
Subject: Account Reinstatement Request
Hello TikTok team, I am reaching out to address the inadvertent closure of my TikTok account. It serves as my personal platform where I consistently upload 3 to 4 videos. Would you kindly consider reinstating my account at your earliest convenience? I am committed to ensuring that the errors which led to this action will not be repeated in the future. Thank you for your time and understanding.
Sincerely,
Zaini
Email: [redacted]
Number: [redacted]
Category: Song
Reported by GetHuman8650824 on vendredi 6 octobre 2023 06:44
Hello TikTok team,
I am having trouble logging into my account after disabling two-step verification and resetting my mobile phone. I am unable to log in due to the two-step verification and password issues. Additionally, I am struggling to reset my password to a new one since I have forgotten my previous password. I would appreciate your assistance in resolving these login and password problems.
Thank you,
[redacted]
Reported by GetHuman-afiang on vendredi 6 octobre 2023 19:57
I have had 2 TikTok accounts, but when I got a new phone, I accidentally deleted all my info on the SIM card. I created a new account, but later had to replace my phone, and noticed that my recovery phone and sync info were going to someone else's phone. Even after reinstalling my accounts, some things are still going to a different device. Now, I am facing issues with TikTok and Instagram saying my accounts have been deactivated or will be deleted due to being underage. I am actually 52 years old and hesitant to send my ID without assurance it's a legitimate request. I would feel more comfortable speaking to a real person. Thank you.
Reported by GetHuman-dlololov on vendredi 6 octobre 2023 21:49