TikTok Customer Service Issues

I am currently experiencing significant frustration as I recently purchased a prescription on TikTok from DJK_Wise Real2Reel360. Google also charged me, but I cannot subscribe as the system keeps prompting me to resubscribe. Even though DJK_Wise mentioned he doesn't comprehend the issue and advised contacting you, the situation remains unresolved. I have been a loyal subscriber to Real2Reel360 for seven months after losing my husband, and this platform has helped bring me some comfort during this difficult time. It is unfair that my debit card has been charged twice, totaling $6.48 each time, by both you and Google without my consent. I have also captured screenshots of the payment. Please rectify this issue promptly, as I generally pay monthly and not through automatic debits.

Hello, my @residentofff page was blocked for posting a video that I downloaded from TikTok. I wasn't given the chance to appeal. I'll attach a screenshot as there doesn't seem to be a way to appeal. My page is private, visible only to friends. If I unknowingly violated any rules, I apologize and will be more cautious. I don't understand why I was blocked for posting a video from your platform. Please unblock my page. I'll be more mindful in the future.

I have encountered an issue with my TikTok account on my phone where I am consistently seeing a temporary suspension message for the last three months. Interestingly, the same account functions perfectly on my iPad. Despite attempts like restarting my phone, reinstalling TikTok, and even trying to sign in with a different account, I have not been able to resolve this problem. I am perplexed as to why this discrepancy exists between my phone and iPad. I am eager to regain access to TikTok on my phone, even if it means creating a new account. The fact that it functions seamlessly on one device yet not the other remains a mystery to me.

My account "teammomma1" was hacked, including the app password and the email associated was "pearls of beauty" with "[redacted]" The hacker, who appears to be from outside the USA, has taken over my account "teammama1" and has been going live on it. I have reported the issue, reached out for help, but have not received any response. Please contact me at [redacted] or email me at "pearls of beauty" with "[redacted]" I have sent numerous messages seeking assistance as my account has been compromised. Your prompt help is greatly appreciated.

Hello, I'm Bilal, and my TikTok account goes by the name moizbaba6566. I am inquiring about the community guidelines and a warning issued on my account. Could you please review my TikTok account? I have not posted any videos featuring weapons or dangerous content; my content mainly involves making leather pouches and parachute belts. I have noticed many other users on TikTok creating similar content. I kindly ask for a thorough review of my account and to have the mentioned options addressed. Thank you. Gmail: [redacted] YouTube channel: Moizbaba Contact number: [redacted] WhatsApp number: [redacted]

During a recent live session, I was wrongly accused of bullying, sexual exploitation, and gender-based violence, resulting in my access being revoked. I was actually supporting trans rights and emphasizing the importance of not discriminating against others. I promoted kindness, awareness, and love in my discussions. This ban is affecting my movie/series production promotion, as TikTok is crucial for our project. I hope you can reinstate my access swiftly to prevent any harm to our work.

I'm feeling upset because my TikTok account got banned for supposedly not meeting the age requirement, even though I'm 14 years old. I need to submit an ID for an appeal, but most teenagers my age don’t have one. I just want my account reinstated as it has sentimental value and many memories from last year that I don't want to lose. My TikTok handle is @rihannahanvelt2009, and my birthday is March 18, [redacted], which can be verified by anyone in my family. I've mentioned my age in some videos, even mentioning that I was about to be a freshman and my birth year is evident in my TikTok username.

I have filed a complaint with the Federal Trade Commission regarding my account suspension on TikTok. I expressed my frustration over the unequal treatment of black users when defending against derogatory language, specifically the use of the N-word. While other races seemingly face no consequences, we are unfairly penalized for defending ourselves. I believe it is time for TikTok to be held accountable for their actions towards the black community. I am urging for a change in TikTok's policies and for them to address this issue promptly.

Dear Team Tikitok, I am saddened by the ban on my old account under the username @lilly_shabiya. The videos I shared were exclusively from Tikitok, and I am unsure why my situation is more severe. I recently received communication about advertising and gaming opportunities through Tikitok notifications, prompting me to explore further. I humbly request that Tikitok reinstate my account. If any of my videos were deemed offensive, I assure you I will comply with Tikitok's guidelines moving forward. Thank you in advance. Best regards, Lilly

I am submitting an appeal regarding the suspension of my account. I created and shared entertaining videos on Tik Tok to bring joy to my followers. I focused on art, fun, positivity, and stress relief while making sure to comply with TikTok's guidelines to maintain a positive community. However, my account has been unexpectedly suspended. I apologize if I unknowingly violated any rules. I kindly ask for the prompt reinstatement of my account. User ID: @shanimughal603 Username: shani

To the concerned party, We require assistance concerning credit card fraud with the last four digits [redacted] (BPI) that occurred on August 30, [redacted], between 3:00-4:00 pm under the name of M.V. L Indab. Unauthorized orders totaling P19,[redacted].88 and P12,[redacted].82 were placed on Tiktok shops Causeway Bay HKG and Tiktok Shop. We did not make these purchases as we are not familiar with such online transactions; this was done by the hacker. Immediate action is necessary to dispute and cancel these transactions. Our bank has been notified, but we seek confirmation that these orders will be stopped. For further verification, please reach me at [redacted]1 or landline (+63) 28[redacted]/8[redacted]. Attached is the BPI form for your reference. Your prompt attention and response to this matter would be greatly appreciated. Thank you, Henry T. L Sales Assistant

Hello, my account is currently suspended, and I am unsure of the reason behind it. Despite checking my email, I have not received any notifications explaining the cause of this ban. I am concerned that my account may have been compromised. I have made significant donations through this account and am disturbed by the banning. I kindly request assistance in having my account reinstated. Thank you.

My account @dreaasznn was blocked from accessing the creator fund payment on 5/23/23. I am disappointed by this as I've worked hard on my account, posting for my supporters over the past few years, and cannot access the money earned in the past months. If I violated any community guidelines, I assure you it won't happen again. I kindly request a second chance to comply with all the rules. Please allow me to earn money from the creator fund again. Building a large base of followers who enjoy my content has taken a lot of work and effort.

My name is Sarjon, a queer Arab content creator on TikTok. Unfortunately, my account @al3akeedabushhab was recently permanently banned due to false violations and a high volume of hate reports. I encountered frequent removal of my videos by TikTok, even when they did not violate any guidelines. My content primarily focuses on defending my identity against the hate I receive. However, the backlash often resulted in mass reports, making my account vulnerable to cyberbullying. Despite my efforts to secure my account and reach out to TikTok for assistance, I have not received any response. I possess numerous screenshots showing violation strikes based on videos that were eventually restored and wrongly removed. Restoring my account is crucial as it serves as a platform for representation. By silencing me, TikTok perpetuates censorship and hinders the visibility of queer creators like me in the community. I implore for assistance in reinstating my account, as it is vital for connecting with a community that benefits from my content directly. The ban not only affects me but also undermines the voices of marginalized creators. Your support is greatly appreciated.

I've had this account for a while now and have put a lot of effort into it. However, last night, TikTok was malfunctioning. I have multiple accounts for different purposes, but the issue began with my GRWM account. First, when I try to watch my followers' TikToks, it shows that I don't follow anyone. When I attempt to follow them from my following list, it says "user doesn't exist," which is incorrect. Second, my videos display as having zero likes, which is inaccurate, as seen in the screenshots. Third, it shows that I have no WiFi connection even though I've tried reconnecting multiple times and switching to mobile data. This prevents me from making any changes to my account. I've tried updating TikTok and my phone, closing and reopening the app, but the problem persists. I'm unable to switch to my other accounts as it claims I have no WiFi. Clearing the cache didn't work either. I'm frustrated by this inconvenience and eagerly await a response. Also, I would like to update the email linked to my account, but I'm unable to activate it.

My fiancé and I have separate TikTok accounts as we live in different locations. It's frustrating that we can't have private conversations without worrying about community standards. The policies should be more flexible. When reposting a video, we get flagged for violating standards, even when it's not justified. I request the removal of these violations as I only shared content from TikTok. Private conversations between adults should not be restricted. I don't have minors following me, and the system needs to differentiate between genuine interactions and inappropriate behavior. We shouldn't face harassment over harmless discussions between us on the platform.

My fiance and I are active on TikTok with separate accounts and live in different locations. We find it frustrating that we have to censor our private conversations to comply with community standards. We believe the platform's policies are too stringent and restrict our freedom of expression. It's particularly upsetting when we repost a video and still get flagged for violating standards, which we feel is unjust. I request that any violations related to my account be reviewed and removed. We maintain privacy in our chats and should not be penalized for communicating intimately. We ensure that minors are not part of our interactions. We seek understanding from the platform to distinguish genuine connections from inappropriate content. It's distressing to be suspended despite following the rules. My account details are abburch5, under the name Adon Sean Burch, and I can be reached at [redacted] My fiance's account is brendalhortenberry45, and her name is Brenda Lee Hortonberry, age 46.

My TikTok account got banned after an incorrect report of being under 13, even though I'm 15 and turning 16 soon. To appeal, they ask for an ID, but at my age, I don't have one. I do have a screenshot from my school's website that confirms my age and grade. TikTok rejected it, saying it didn't meet their standards. I've cherished this account since I was 13, and it holds many memories. I just want my account reinstated.

I have been receiving messages on my cell phone about TikTok Live attempting to charge my debit card. This has been occurring for several months. I have never made a purchase from TikTok Live, and I am unsure why I am being charged. Despite my card being locked, the issue persists. I kindly request this matter be resolved promptly, and the charges to my card cease. Thank you.

Hi there, I hope you're doing well. I would like to address an issue with my TikTok account. My username is "@adeelmalik7430" and my user ID is "user[redacted]9". On September 9, [redacted], my account was unexpectedly banned by the TikTok team. I am puzzled because I have not violated any community guidelines or posted inappropriate content. I am deeply concerned as uploading content on TikTok is a daily routine for me. I kindly request TikTok to review my account and reinstate it promptly. This suspension has left me feeling anxious and stressed. Your immediate attention to this matter would be greatly appreciated. Thank you.