TikTok Customer Service Issues

Hello, I'm seeking assistance with my TikTok account. Unfortunately, I've lost access to both my phone number ([redacted]) and email ([redacted]) associated with my account under the username "acitizenof." Recently, I've updated my contact information to +[redacted]49 and [redacted] Your prompt help in recovering my account would be greatly appreciated.

Over a month ago, my account was compromised by an unauthorized user who deleted all my videos and altered my username, bio, and profile picture. It seems they accessed it through my old phone number that was still linked to my TikTok account. Despite regaining access and making changes to my login details and profile, my videos remained deleted. Then, a few weeks later, I found myself locked out of the account and unable to regain entry. Unfortunately, I'm still unable to access my account to this day. Username: Egar1121 Email: [redacted]

Hello, my account is currently locked, and I need assistance in unlocking it. Username: bilalraidan New email: [redacted] Initially, my account was compromised, but we managed to recover it through negotiations after it was linked to a different email address. Unfortunately, the account was later blocked due to the person who took it adding an illegal link. We have been asked to provide impossible information like the account creation date, which I do not have. I am seeking help with this issue. New email: [redacted]

Hello, during the initial incident, my account was compromised through a text message login. Despite notifying the platform and verifying ownership via email, the account was eventually recovered through negotiation. A few days later, we discovered the account was suspended due to an illicit link added by the perpetrator. We have been attempting to regain access by following the provided instructions, however, we are being asked for seemingly unattainable details such as the exact account creation date. Despite having ample information, the requested specifics do not align. Any assistance in resolving this matter would be greatly appreciated. Thank you. New contact email: [redacted] Please help unblock my account. Thank you.

Hello, I am very disappointed with the recent turn of events. My daughter operates a small business, and we were both live on my account, managing her blind bag creations. To our shock, our account has been permanently banned. This is distressing, as my daughter has a growing following who anticipate our Saturday sessions. I urge you to address this situation promptly. It appears that jealousy-driven reports, a form of bullying, have led to this outcome. I trust that your platform does not endorse such behavior. Our TikTok handle is @bubblebraids06, and I kindly request a quick resolution. Thank you, Glenn C.

I was scrolling through my feed and suddenly got a message that my account was permanently blocked for multiple violations of the rules. I don't understand what happened, I was just logged out of my account. Every time I tried to access it, I received the same message about being permanently blocked for rule violations, even though I haven't done anything wrong. I can't submit an appeal because I don't have that option. I want TikTok to reconsider their decision and reinstate my account, as I have put effort into creating content.

When I was browsing through TikTok recommendations, my account got permanently blocked for violating multiple TikTok rules. I have never violated any rules before, and I never received any warnings. I feel like I was blocked for no reason, maybe TikTok did it by mistake. I reached out to support to explain that I didn't do anything wrong. Additionally, my followers and friends also contacted support to help me get my account unblocked. I would like your assistance in getting it unblocked. I can provide all the necessary information. I hope TikTok will reconsider their decision and unlock my account. I hope you can help me with this.

My TikTok account was blocked for numerous rule violations, but I did not break any rules and did not receive any warnings. I don't understand why I was blocked. I created funny videos on TikTok and had no violations before. One day, TikTok permanently blocked my account for violations that did not occur. I want your help in unblocking my account @_Krutyshkina, as I worked hard and had a large audience of 146K followers. Please help me to unblock it. I also contacted TikTok support, but received no response. Please assist me.

While browsing TikTok recommendations, I encountered a message stating that my account has been permanently blocked. I was logged out and unable to access my account. I have reached out to TikTok support and so have my followers, but no one has responded. I tried emailing TikTok as well, but did not receive a reply. I have not violated any policies and would like my account to be unblocked. I can provide verification of my details to confirm that I have not breached any rules.

My account got banned because they said I am underage. I am not, though! I am old enough to have TikTok. I understand the confusion because I put #12 on one of my volleyball videos. I only did that because those clips were from when I was 12 years old. I tried emailing TikTok about it, but they gave me instructions on how to check if my account was still suspended. When I checked/followed the instructions, it said my account was active and ready to use. When I tried to log in, it said account suspended. TikTok told me my account was banned. Please, please, please unban me. I have so many memories on there that I need. I swear I am old enough to have TikTok. If I am suspended, please let me know how long, because I need this account, please! My username is @c4itlyn_m43.

Hello, I'm Phoenix. My account got banned on August 5th for a month due to an "age requirement" issue. I attempted to appeal by submitting my ID, but an error message kept appearing, preventing me from sending it. This has occurred three times before, and each time I submitted my ID, I could reactivate my account since I'm 21 years old.

I am seeking to appeal a permanent ban on TikTok Live. I would like to address the following points: 1. Although I have successfully restored my TikTok account after it was banned on 7/28, my ability to go Live and my profile views have not been reinstated. 2. I have maintained a respectful relationship with my audience. My TikTok content mainly focuses on fashion, makeup, health and wellness, and occasionally features mocktail recipes. I have never engaged in promoting sexual activities or services on the platform. I kindly request that my Live privileges be reinstated so I can continue connecting with my followers.

Hello, my name is Adam, and I am a TikTok social influencer. I am an artist and also an inspiring person who gives great advice on online networking. Unfortunately, I have been reported multiple times when I go live on TikTok. Even though I don't have a huge fan base yet, I believe it's coming in the future. I try my best not to violate the guidelines, but some people misunderstand my content. I kindly ask for your assistance in getting TikTok to remove the ban from accessing my live accounts to continue sharing my content without issues. Thank you for your help.

My TikTok account has been hacked. Someone else is using it, they removed my profile and replaced it with theirs, making it private. They also changed my password so now I can't delete it. The username they are using is 1iamtherock1. Please help me with this. Your support is much appreciated. Thank you, Michelle D. P.S. I have been a victim of identity theft and fraud. This same person rerouted my social security benefits to Green Dot Bank and attempted to take out an IRS loan for $87,[redacted]. They have done a lot of damage, and now that they are in my account, I am unsure of what to do. This account is how I communicate with my daughter, and I feel unsafe now. Can you please investigate this matter? Thank you.

Hi TikTok, I encountered an issue with a purchase from the Yellow Bag seller during a live stream. Unfortunately, one of the items arrived broken, and I contacted your support team to request a refund past the refund policy deadline. The seller also agreed to the refund. However, it has been over two weeks, and I have not received any updates after returning the product. Despite following up twice on my ticket, there have been no responses. I have spent over RM80 on this transaction and am growing frustrated. I enjoy shopping on TikTok, but this unresolved issue may lead me to delete my account. I hope to hear back from you soon to resolve this matter promptly. Thank you.

To: TikTok Support Team, My name is Vedat Sulemanov, a dedicated TikTok user for several years. I want to notify you that my TikTok account under the username VedatSulemanov has been inexplicably suspended. I am deeply concerned about this suspension as I have not violated any of TikTok's community guidelines. I have always used the platform responsibly and respectfully towards other users. My account has been active for 6 years, during which I diligently worked on creating positive and engaging content for my followers. The suspension of my account has had a detrimental impact on both my personal and professional life. I have invested significant time and effort into growing my account, and I am baffled as to why it was suddenly suspended without warning. I kindly urge you to reconsider my situation and reactivate my account [Your Username]. I am willing to cooperate fully and take any necessary steps to rectify any mistakes on my part. Thank you for your attention, and I request information on restoring my account. I look forward to continuing to make a positive contribution to the TikTok community. Sincerely,

My account tristan8tate is locked because the email was created in the TikTok app. The password for the email is the same as TikTok's, but I can't recall it. I need to recover my TikTok account, but I can't access the email associated with it. I have proof of ownership for the account, but TikTok directed me to contact Microsoft for assistance. However, I'm unable to provide my birthday information since I didn't enter it on my TikTok account. Is there a way to retrieve the password through your support or reset it using an alternate email I own? Email: [redacted] TikTok account: [redacted]

Dear TikTok Support Team, I am reaching out regarding the removal of one of my recent videos with 16 million views. I believe this removal was a mistake as the video is original and created by me. Despite creating various content, none gained much traction until this one went viral, only to be removed later. I want to highlight that the video is solely my work, and I am proud of offering unique and creative content for the TikTok community. I have evidence to support the originality of my video, including photos and a screen recording of the editing process with timestamps. Your prompt attention to this matter is appreciated, and I am hopeful for a quick resolution. Thank you for your assistance. Best regards.

I am unsure what happened to my TikTok account. Normally, I never log out, so I was surprised when I received a message saying I was logged out. Shortly after, I received another message stating my account was temporarily suspended, with the option to appeal. After filling out the form and reaching out to all available support channels, I received a message stating my email, username, and phone number were no longer in use. As a 53-year-old grandmother, I have 7 years' worth of videos featuring my pets, which I cherish deeply. I feel devastated and have been waiting for a response for 3 days now. How can I get assistance to reactivate my account?

Hello, I am Diana Arndt, the owner of the 💎 Crazzygirl💎 account. Today, I removed all my saved passwords on Google for security purposes and unintentionally deleted all the login information for my TikTok account. I am unsure if I signed up with my current email or my old inactive one. I tried resetting my password with my phone number +[redacted][redacted] but that was unsuccessful. I am seeking your assistance to regain access to my account. Thank you, Diana Arndt.