TikTok Customer Service Issues

Yesterday evening, I received an email from someone pretending to be TikTok, informing me that I was eligible for verification. I clicked on a link provided in the email and entered my account details. Shortly after, I was locked out of my account. Despite numerous attempts, I couldn't regain access as the hacker changed my password and associated email. The hacker demanded €50 for my account in an email they sent me (see photo). I have reached out to TikTok multiple times but have not received any assistance. It is crucial that I recover my account since I have upcoming promotional commitments. My username is @isalique.

Since January 1st, I have supposedly been in violation, but I have not done anything wrong; I simply reported someone who was harassing me. It seems like the guidelines on this platform are skewed. It's acceptable for girls to be scantily dressed and for men to lure children into private rooms, but when I report them, I get punished. How long will I be treated like a child? I can't send or receive messages, and I'm becoming very frustrated.

Hello. I was scammed, and the fraudster blocked access to my account @beagle_77777. They changed the linked phone number and email, and removed the connection to my Instagram account alla_dokova. The @beagle_77777 account still connects to my YouTube channel @Syl_Vester. Despite my attempts on TikTok, I received a negative response. I have sent copies of documents with photos, and there are photos and videos of me in the blocked @beagle_77777 account's posts. The phone number used to create the account was +[redacted]52, and the phone model was iPhone XS Max. My Instagram handle is @alla_dokova.

Subject: Assistance Needed with Locked TikTok Account Hello TikTok Support Team, I am reaching out regarding the lock on my TikTok account, as I have been unsuccessful in unlocking it using my registered phone number and ID. My phone number linked to my TikTok account is [redacted]8, and despite multiple attempts over the past few days, I have been unable to regain access. Even using my ID number has not resolved the issue. Having been an active TikTok user for quite some time without facing this problem previously, I am concerned about potentially losing all my saved videos, followers, and personal data if the account remains inaccessible. I kindly request your assistance in investigating this matter and facilitating the account recovery process at your earliest convenience. Should you require any additional details or verification, please do not hesitate to reach out to me. Thank you for your attention and support. Best regards, Jacky

I suspect my TikTok account may have been hacked as I got logged out unexpectedly this morning. When I tried to log back in with my password, it didn't work. The email address linked to my account seems unfamiliar, and I received an automated response from TikTok. I've been unsuccessful in reaching out to anyone for support, and I urgently need to regain access to my account since my previous contact number, which is now inaccessible, is tied to it. My platform has 360k followers, and I've dedicated a lot of effort to growing it, so I'm extremely upset about this situation.

I am concerned that my TikTok account, Amywhite965, has been compromised. I am unable to reset the password through email as it appears to have been altered. The contact number associated with the account is outdated and inaccessible. I can present additional verification like identification documents, my connected bank account information, address details, and linked PayPal account to assist with the recovery process. I am devastated by this situation as I have put a lot of effort into growing my platform on TikTok. The fact that I was unexpectedly logged out this morning adds to my suspicion of unauthorized activity.

Subject: Trouble Accessing My TikTok Accounts Hello, I need your assistance as I am experiencing difficulties accessing my TikTok accounts. When I try to log in to my profiles @infiniteguidedcoaching and @everydaybusinesspay, it redirects to a different account named @melindavestel600. Even after resetting my password for Infiniteguidedcoaching, it still links me to the wrong profile. I am mainly concerned about my @infiniteguidedcoaching account. Your prompt attention to this matter will be greatly appreciated. Please acknowledge receipt of this email. Thank you for your help. Best regards, Melinda Blackmon Transformational Manifestation Coach INFINITE GUIDED COACHING Mobile: [redacted] [redacted]

I submitted the necessary proof of ownership for my account @sabahalhinnawi as requested, and was informed that I would regain access. Despite this, I am still unable to log in. I want to emphasize that I have not breached any rules or community standards, and I am diligent about my postings. I value my account greatly and supplied all the required details two weeks ago, but have yet to receive a response. I kindly ask for assistance in recovering my account. Thank you.

Hello, I need assistance in recovering my stolen account. It was taken by an unknown individual using a Xiaomi Redmi 8 in Nigeria on January 12, [redacted], at 18:37. The account is locked, preventing me from accessing it as the scammer changed my phone number and deleted my email. This situation is distressing as someone is using my account to scam others. If recovery is challenging, I would prefer the account to be permanently banned and deleted. Here are some details about my stolen account for reference: - Sign-up date: February [redacted] - Registered login location: Lagos, Nigeria - First used login device: Redmi K50 - First bound phone number: +[redacted][redacted] - First bound email address: [redacted] - Bound Instagram: sweety_vieve Account's username: sweety_vieve I would greatly appreciate any help provided.

Hello TikTok team, I need assistance in recovering my stolen account. My account was taken by someone using a Xiaomi Redmi 8 in Nigeria on January 12, [redacted], at 6:37 pm. The account is now locked, and access has been blocked since the scammer changed my phone number and deleted my email. The situation is distressing as someone is using my account to scam people. If recovering the account proves difficult, I request that it be permanently banned and deleted to prevent further misuse. The following are details related to my stolen account: - Sign-up date: February [redacted] - Registered login location: Lagos, Nigeria - First used login device: Redmi K50 - Initial phone number: +[redacted][redacted] - Initial email address: [redacted] - Linked Instagram: sweety_vieve - Account username: sweety_vieve I would greatly appreciate TikTok's help in resolving this issue. Thank you for your assistance!

Hello, I wanted to address a dispute that has been ongoing without any response for 2 days. I decided to write here as it has been challenging to reach you. My live access was banned citing "sexual activities." Do I really engage in such behavior? Not at all. The live stream was reported by hate-filled individuals, including homophobic and racist persons, just because my top was slightly transparent due to being made of tulle. Wearing clothing cannot be equated to engaging in sexual activities, in my opinion. It is unfair to block my access without justification while allowing abominable comments like "Nazi signs," death threats, and insults during my streams. The fault lies with you, not me, as I have done absolutely nothing wrong. Being banned from streaming due to hateful reports, simply because I have pink hair and am gay, is unacceptable. Previously, you permanently banned my old account "ewancmoi" without a valid reason, which I believe is unjust. If you choose not to rectify this situation, I may have to take legal action. It appears that you tolerate insults and threats towards me, yet your only action is to ban me on the flimsy pretext of "sexual activity" because of a slightly see-through tulle garment. My account is @ew1nnn.

Hello TikTok, I have been attempting to contact you for several months regarding my account (@thenashouse) that has been banned. My account means a lot to me as I have worked hard to build an audience who loves my content. I acknowledge that I made a mistake with the guidelines, and I assure you that it will not happen again. TikTok is my favorite platform, and my account is incredibly important to me. Please unban my account and respond to my email. I have exhausted all efforts to resolve this issue.

Hello dear Tik Tok Team, I have been experiencing a bug on Tik Tok for 2 years. I am unable to use verified sounds, repost videos, apply filters from other videos, and the search bar has a glitch. I can only search for "Sounds, Users, and Hashtags." The options for "Top" and "Video" are missing! I created a new account where everything was back to normal, but it disappeared again when I closed and reopened the app. Today, I got a new phone hoping the issue would be resolved, but it’s still the same! I created another new account, and all the functions were back, only to disappear again upon closing and reopening the app. This problem has persisted for 2 years. I cannot use the app fully! Please fix this issue! My Tik Tok account is "dariah.kns." Best regards, Dariah

Hello, I need help. My private TikTok account was hacked on March 9, [redacted]. Unfortunately, I am unable to access my own TikTok account as the hacker has changed my password, phone number, and email. I urgently request TikTok to delete my account for my safety, as the hacker has threatened to share my private videos publicly. My username is Ahmadkoroii. Thank you.

Hi, I have completed all the requested steps, but I am still awaiting assistance or a response. I have a significant following of 7.6 million people, which is crucial for my business as it is my primary source of income. Additionally, my account @themarshmellosfamily with 85.1k followers has been permanently banned. I feel unfairly treated as I have not violated any guidelines. My content revolves around entertainment and cosplaying. If I unknowingly breached any rules, I sincerely apologize and am eager to rectify the situation to prevent future occurrences. Let me provide my family's usernames: @themarshmellofamily and @themarshmellosfamily.

My name is Patricia Cook. My phone was hacked, and I was being shadowed, tagged, and my links were stolen. I uploaded shortened video links to feeds like Instagram worldwide from my device, which had my phone codes on it using TikTok login on March 8 or 9, [redacted]. 8 million likes were stolen from me, which I want returned as soon as possible. They were marked with my initial "P" for CPAT5783. Torpedo_TV, who stole my links, changed her name to @King Ike. I want everything returned to me promptly. The device involved is TCL A509DL with phone ID number [redacted][redacted]. More videos I uploaded today are having the same issue of likes going to her account. I need this problem fixed as I have evidence on my phone. 8.4 million likes and nearly [redacted],[redacted] followers were taken from me. I want the hacker removed and my content restored. I invested time into getting followers and linking my videos worldwide. A technician should restore my stolen content, which they have frozen.

A woman posted a video where I am being attacked and mistreated. I need help to remove the videos that @lifeofnena posted with false information that harms me, as well as sharing my name and apartment number from my property in Puerto Santa Ana, Guayaquil, Ecuador. She is upset because I simply asked them to comply with the rules I demand in my Airbnb, which are published on my Airbnb profile. She is saying that I am a thief and a scammer, which is not true. I am an honest person.

I have been receiving the message "maximum number of attempts reached" for the past four days. Despite waiting, the issue persists, and now I am unable to access my account. Even attempting to log in via a browser has not resolved the problem. I am also struggling to delete videos from my account on TikTok. It is frustrating to be blocked from accessing my account. If I cannot log in, there should at least be a way to delete my account. TikTok must address this problem promptly.

Hello TikTok, I urgently need your assistance in recovering my account. It holds great significance to me, and I hold your company in high regard as a superior social media platform. My account was mistakenly banned for allegedly infringing on intellectual property rights. However, I assure you that I did not breach any of TikTok's guidelines. I am willing to do whatever it takes to reclaim access to my account, as it serves as a connection to my friends and personal matters. The username of the account in question is ramez.never.ends. Your prompt help in this matter would be greatly appreciated. Thank you for your support, TikTok team. I trust in your fair policies and eagerly await a resolution.

I'm seeking assistance with my TikTok account under the username kyla.scottt. Today, TikTok got deleted from my phone inexplicably. After reinstalling it, when I tried to log back in, it prompted for a verification code, which unfortunately was linked to my old inaccessible phone number. I am eager to regain access to my account as it holds significant progress. My current phone number and email are connected to other accounts, complicating the situation. Any help resolving this would be greatly appreciated.