TikTok Customer Service Issues

I created my TikTok account years ago and haven't updated my email or phone number since then. I'm now unable to log in because the verification code is being sent to my old phone number, which I no longer have access to. I can still access my account on the laptop, but I can't update the information from there. I need to resolve this issue to be able to log in on my phone again. I've tried contacting TikTok through feedback and comments multiple times, but I haven't received a response. Can someone please assist me with this matter?

Good evening, I am reaching out because I have lost access to my TikTok account. I uninstalled the application on Thursday, and upon reinstalling it, I couldn't log in because I only used a password which I have now forgotten. Please help me regain access to my account as the only indicators I can provide are the location, my phone model, and the favorites I had. Username: cheriiihanee Phone Model: iPhone 13 Pro Max Location: Côte d'Azur, Mougins, France I have videos saved in my favorites under 3 different collections.

This has been quite a rollercoaster of emotions for me. I experienced multiple breakdowns recently. My old phone, unfortunately, did not allow me to back up anything, and I ended up locked out of my account, yourfav.pendeja, because the phone's screen got damaged beyond use when my neighbor's car ran over it. My parents kindly got me a new phone to replace it. I can't seem to remember the password for my old account now, and the account meant a lot to me as I had it for 2-3 years. Although it might seem trivial, I had a strong attachment to it. I tried to log in from my new phone but couldn't verify it through the broken one, where it needed confirmation. I've created a new account, yourfav.pendejaspam, to stay in touch. If there's a way to regain access to my original account, I hope you can assist. Thank you for your time.

I have been unable to access my TikTok account for nearly three months now. The app logged me out unexpectedly back in October, and I have since forgotten my password. I did not anticipate this situation as I believed my account wouldn't log out on its own. Despite numerous attempts to reset my password, I receive an error message stating "You are on an unrecognized device, Try resetting your password on a trusted device". I have exhausted all efforts to regain access to my account, even though I cannot recall the email address associated with it. My account handle is @kanalmuzyczny/Muzyczny TikTok. I can provide verification that this account is mine by sharing exclusive screenshots and confirming the email address listed in the bio of my account @kanalmuzyczny. Thank you for your assistance.

Dear TikTok Support Team, I am encountering challenges deleting my TikTok account and wanted to share my frustration. Following a phone number change, I can't access the number linked to my account. I am prompted to enter a verification code via SMS to unlink the number, but I can't receive it due to the old number being inaccessible. I've tried contacting customer support via the app and email with no response, leaving me unsure how to proceed. I would appreciate any assistance in deleting my account. I understand policy limitations but hope my urgent situation and frustration can be considered. Thank you for your anticipated help. Regards, M.H.

Dear Tik Tok team, I was deeply saddened and frustrated when my old account was banned. Despite creating a new profile, I have lost many cherished memories due to a concussion in October. I kindly request your assistance in retrieving my old account, as it holds a lot of sentimental value for me. I am willing to negotiate and agree to not post any new content if that is a condition for regaining access to my private TikToks. The memories stored on my previous account have been on my mind every day since it was deleted, and I truly hope you can help me recover them. The username of my old account was sarah_m1lf. Thank you for your support. Best regards, S.

Good evening, I had a profile with almost 50k followers named francescopiomicel that has been blocked. I would like to know the reasons and if possible, to have it back. If there are any videos that do not comply with the guidelines, please delete those videos but at least restore my old profile so I don't lose all the work that has been put into it. Even with the little income I had, it helped me a lot. I take this opportunity to wish you a happy new year and send you my kind regards.

I have encountered the issue numerous times and am reaching out for help. I cannot follow others, and they are unable to follow me back. Consequently, my fans and subscribers are not receiving the full experience of my appreciation for them. Kindly address this matter promptly so I can engage with them, and they can engage with me in return. I urge you to address this matter involving a person named Krystal P., who was involved with my estranged husband and allegedly stole my identity. The situation has been reported to the authorities. Please resolve this promptly. Thank you.

Hello, I have an old account under the username @haneenassaad that I created over 9 years ago when I was 14. Unfortunately, I cannot recall any of the login details from that time, as I have lost access to the old phone and email address associated with the account. I have tried reporting the issue multiple times without any success. The videos from that account appear in Google images when my name is searched, and I would like to request that the account be removed promptly. I am willing to provide any necessary identification to verify my identity. My main concern is to have the account permanently deleted to prevent any further visibility as it is a public account. I have included a photo of the account for reference. Thank you for your attention to this matter.

Greetings, I am Concy Cirignotta, contactable at [redacted] and [redacted] My profile name is @concycirignotta1. I was born in Gela on 31/07/[redacted]. My phone number is [redacted]. I require your assistance as my TikTok account has been blocked. I wish to appeal as I believe it is unfair. I have always posted clean and fun videos with my underage daughter. If I have unintentionally breached any rules, I will correct it. Please restore my account. Attached is a document and a photo with my underage daughter to verify my identity. I have many memories tied to my account. I hope you understand my situation. It is unjust. I hope you consider my appeal. Thank you.

I'm having trouble accessing my TikTok account. The platform logged me out and mentioned I might not be over 14 years old. I was born on January 2, [redacted], which makes me 14. I created my account after turning 13, not before. I attempted to appeal but cannot use the parental proof option. I'm uncertain if my Greek passport will be accepted, which seems unfair.

Hello. I am desperate and sad. My account whoisperfect with 192k followers has been hacked, and my email address and phone number were removed. I cannot access my profile and am being blackmailed. I have paid, but he continues to blackmail me. How can I get my profile back? Please help. I have screenshots where I am logged into the still connected Instagram profile. I have screenshots where I am logged into this TikTok profile over an extended period. The phone number and the last used email account are still valid but have been removed from the profile. I have sent a newspaper clipping with an article showing that it is my account, along with my ID, to support. But I keep receiving the same canned response.

Hello, I recently had my account, @sixx.[redacted], banned just a few minutes ago without warning. I submitted an appeal, but it was denied, stating that I violated community guidelines. I am unsure about which guidelines I have violated and would appreciate assistance in resolving this matter. I have been using this account for years without any issues and have built a following of 22.1k followers through hard work. Although some of my videos were taken down, most were appealed. TikTok has been a creative outlet for me, and being abruptly banned has left me unable to reconnect with friends I made through the platform. I would greatly appreciate the opportunity to discuss this situation further with a support representative. Thank you, Alex.

I uploaded a video on my TikTok featuring a deep fake of "Andrew Tate" and mentioning his name in the title. This may have led to the video being flagged and my account being banned. However, it's important to note that this was a reaction video to a streamer interacting with an A.I. version of "Andrew Tate" in jail, done in a deep fake style for comedy and parody. The content was not meant to violate any terms of service. I believe a human reviewer would see the humor in the video. Despite this issue, my account has not had any previous strikes, and I would like the chance to remove the video and have my account reinstated. I don't understand why I received a permanent ban for hate speech when the intention was not to offend or harm anyone but to create satire. I kindly request a human review of this situation. My TikTok handle is @llb0janglesll. Thank you, JMM

Hello, I recently encountered issues with two of my accounts on the platform. One account was banned for violating community guidelines, but my videos are often incorrectly flagged for various reasons like grooming or my age. Despite not posting anything violating after being warned, the account was still banned. My second account, J11_gotbanned, was taken down claiming I am under 13, which is not true. I appealed with my passport, but it was rejected without reason. Even when an adult submitted an appeal, it was still rejected. I feel frustrated because it seems like the system is not considering the proof provided. The overall customer service experience is disappointing, with many accounts facing similar issues. I urge for better moderation and fair treatment in these matters. Thanks, Jeremiah.

I need assistance accessing my TikTok account, which is under the username @ladywolfsong. Due to my phone being wiped, I got logged out. The two-step verification process is sending codes to an old phone number that I no longer have access to. This account holds important evidence for potential legal action against someone who has been making threats against me. I can log in to the website, but not the app. I remember my email and password, but the phone number linked is outdated. I am seeking help to regain access to my account. My email is [redacted], and my current phone number is [redacted]. Thank you for your assistance.

Hello, Earlier today around 5:30pm Central European Time, I encountered an issue while trying to upload a video on TikTok. The upload process kept freezing at 60% despite my attempts to restart the app. I switched to uploading from my PC successfully, but later learned that restarting my phone might resolve the problem. After rebooting my phone, upon returning to TikTok, all the videos I had previously tried to upload suddenly went through, resulting in 6 identical videos on my profile. I don't want to risk any consequences for mass deleting them, so I'm seeking guidance on how to handle this situation. My username is digitalaisolutions. Thank you.

Three days ago, two of my videos were mistakenly reported, causing them to be flagged for violating community guidelines. Despite appealing for three days, the videos remain inaccessible. As a result, my account is frozen, with no likes or views coming in. I have dedicated three years to this account and created fifty videos, but none have gone viral. Feeling frustrated about this situation. My username is @abdullatif_udass.

Hello, I am Zayden Mokiao, the owner of the TikTok account @Zaydenakea. Recently, a system glitch caused me to be logged out of my account, and despite numerous attempts, I have been unable to log back in. I initially signed up using my phone number but did not receive the 6-digit code required to access my account. I have not signed up with an email address, but my account is still registered on my phone. I have also linked my Instagram to the account in hopes of providing additional verification. I have been attempting to regain access for several days without success. Any guidance on steps I might have overlooked or if there are additional methods I can try to reset my password would be greatly appreciated. Thank you for your assistance in helping me recover my account. Best, Zayden Mokiao

My daughter's TikTok account got unexpectedly deleted and we are unsure why. She is only 7 years old, and I am certain she didn't post anything inappropriate as we monitor her activity closely. She is devastated because she had many videos on the account that she cherishes. I have been trying to reach out to TikTok to seek help in recovering her account, but I have been unsuccessful. It has been about a month since we lost access. Her username is @daleyzajissel, and the associated email could be either [redacted] or mitzijissel90@gmail. Any assistance in retrieving her account or videos would be greatly appreciated as she had it since she was 4 years old. Thank you.