TikTok Customer Service Issues

While using TikTok on Thursday, I encountered issues with lagging and no sound. Despite restarting my phone, the problem persisted, prompting me to uninstall and reinstall the app. However, upon doing so, TikTok indicated that my phone number and email were not registered, and my password was ineffective. Despite numerous attempts through Apple and Google, I have been unable to recover my original account. Strangely, my friends can still view my account and send messages. My username is @beecheanz. I would greatly appreciate assistance in resolving this matter.

A woman by the name of Grace Kaur has posted untrue and hurtful information about my husband and me on her profile. She has caused harassment and bullying, affecting our personal lives by sharing misleading videos with incorrect messages. This behavior is humiliating and damaging to our reputation within the community. We request urgent action to be taken against her and for the videos to be reported promptly. Thank you.

A woman by the name of Grace Kaur has posted inappropriate information about my husband and me on her profile. She is engaging in harassing and bullying behavior that is affecting our personal relationships. She has made a video of us go viral by posting misleading messages. This has caused humiliation and distress within our community. We feel targeted and are seeking prompt action to report and remove these videos. Thank you.

Hello, I am facing an issue with my phone number. I can no longer access it as it's my old number, but security codes are being sent to it. Therefore, I am unable to retrieve them. If you speak German: Good day, I am having a problem with my phone number. I no longer have access to it as it is my old number, but security codes are still being sent to it. Thus, I am unable to log in.

Hello, my name is Victoria Lillie. My account information is victoria352777. I was banned from TikTok for 14 days, but that time has passed, and I can't access my account. I requested an appeal to regain access, but when I tried to log in, it said my credentials were incorrect. I'm new to TikTok, and I'm unsure about the appeal process. I really need help to access my account again. Thank you.

Last July, my account @t0xicgemini was banned, and I'm upset because I believe it was unjustified. The content I posted was a harmless video of my cousin with a filter. My account had over 20,[redacted] followers, and TikTok is important to me. I miss creating content for my followers. The video did not violate any guidelines as my cousin was not depicted inappropriately. TikTok did not specify the reason for the ban, and I wish to have my account reinstated. If not, I may seek legal advice. I am frustrated by this situation as I genuinely enjoy using the platform and connecting with my audience.

Hello, I am reaching out for assistance because my TikTok account @ibou_ameublement_senegal has no account-related warnings, yet my views have significantly dropped. My videos are struggling to reach [redacted] views each, despite having over 50,[redacted] followers for the past month. This situation is negatively impacting my business and affecting me deeply. I kindly request through this message to please help me resolve the issue and restore my views. Thank you.

I am experiencing an issue with an order delivery. According to EVRI, it was supposed to be delivered on 5/12, but the status changed to OFD 8/12 on 15/12. However, TIKTOK marked it as delivered on 15/12. I have purchased three items in total, including two sprays, and only this one seems to be missing. The seller does not appear to be cooperative, despite the delivery status showing it has been out for delivery since Nov 30, [redacted], and recommending to contact them if held for more than 7 days. The EVRI tracking reference is H020AA[redacted].

Hello, I hope you're well. Today, my account with 190k followers was unexpectedly banned. All my content adhered to the guidelines and was similar to what other creators post. I aim to raise awareness on mental health and global issues, and losing this platform is disheartening. Please investigate this situation thoroughly; I believe this may have been a mistake. My username is @tylercornes.1. Thank you, Tyler Cornes

Hello TikTok Tech Support, I wanted to share my feedback and ask for assistance with my situation. I am a new user on TikTok, and my channel is @DranichDranikhov. Yesterday, on 12/24/[redacted], I uploaded my first video which received over [redacted] views. However, on 12/25/[redacted], TikTok removed my video claiming it encouraged dangerous actions, which was not the case as it was created for entertainment purposes, showing harmless actions on the ground. I then uploaded a new video on 12/25/[redacted], but it has not received any views almost all day. I believe my channel might be shadow-banned due to the first video, and I disagree with TikTok's decision to remove it. Why are you making it difficult for ordinary people, without spending much money, to become popular? Please reconsider restoring my video and channel from the ban, as I am a new user who deserves your kindness. Thank you for your attention, Happy New Year [redacted] to you and your team!!! Please respond to my email.

Hello, I was informed that my account ban has been lifted. I never violated any guidelines, yet my account remains suspended, although it allowed me to log in. I am reaching out for assistance in logging in. Despite being told I could log in, the suspension message still appears, stating I have 0 days left until my data is wiped, which is the 30th day. It is frustrating to be banned without any prior warnings. Please assist me promptly. Thank you, and goodbye! Account name: saihara.hugs.

Hello! I was informed that my account ban has been lifted. However, I am still unable to log in even though I haven't violated any guidelines. The website initially allowed me to attempt to log in, but it now states that I am suspended with 0 days left until my data is erased on the 30th day. It's frustrating to be banned without any prior warnings. Can you assist me in resolving this issue promptly? My TikTok account name is saihara.hugs. Thank you in advance!

Hello and thank you for reaching out. I recently experienced an issue with my account after disconnecting for an update. Due to a shift in telephone number format in Ivory Coast from 8 to 10 digits, I am unable to access my account with the outdated phone number. When I initially created my TikTok account, my number was (+[redacted]) [redacted]3, but after the change, it became (+[redacted]) [redacted]. The account has not been updated to reflect this change, causing me not to receive the SMS verification code needed to log in due to the number mismatch. I have been receiving the code via email for the first step but not through SMS. I kindly request assistance in updating my phone number on the account to [redacted] or disabling the 2-step verification so I can regain access. I appreciate any help you can provide. Thank you for your understanding. ☺️

Hello, I do not have any violations on my account. However, yesterday when I disconnected for an update, I lost access to my account. The issue seems to stem from the change in telephone numbers in Ivory Coast from 8 to 10 digits. This change happened almost two years ago, and I initially created my TikTok account with the old 8-digit number (+[redacted]) [redacted]3. Now with the update, my number has changed to (+[redacted]) [redacted]. Since I activated 2-step verification, I only receive the code via email for the first step but need the SMS code to be sent to the updated number [redacted], rather than the old one. I am struggling to access my account because of this. I would appreciate help in changing my phone number on the account or disabling 2-step verification so I can regain access. I can provide screenshots to support my request. Thank you for your assistance ☺️. My email is [redacted]

Hello! I am frustrated by the sudden ban without any prior warnings or explanations, receiving various reasons for the ban when I believe I have not violated any guidelines. My account contained precious videos of my deceased family members, and now I am unable to access them due to an unjust ban by TikTok. I am disappointed with the swift ban process and the delay in reviewing my appeals. Thank you, TikTok. Account: saihara.hugs

Hello, Username: falaqnazz Sign Up Date: It falls between December [redacted] and April [redacted]. Unfortunately, I have forgotten the exact date due to how long ago it was. I would appreciate it if I could have another chance as I can't recall it anymore. Linked Email: [redacted] Registered/Recent Location: Mumbai, India Registered/Recent Device: Sony Xperia Z1, OnePlus 3T, iPhone 13, Samsung Galaxy A71, Redmi Note 10s, Samsung Galaxy Tab S6 Lite

Hello, I recently had two videos removed for a community guidelines violation. However, the content did not actually violate any guidelines. Even though the videos featured a gun at a shooting range with professionals present, they were taken down. During the appeal, I was unable to provide any comments as there was no comment section available. I am disappointed that videos are removed without allowing users to explain themselves. I kindly request for both videos to be reinstated as there was no violation. The username associated with the videos is Not_your_average_golfer. These are the only two videos affected. Thank you, B and J

I am having trouble logging into my old TikTok account. I changed my phone number and no longer have access to the old email linked to the account, making it impossible to reset the password. Despite this, it is clear that my current account is linked to the old one. Can I provide additional verification to regain access to my account?

Hello, about two months back, my TikTok account got banned. I had 10.5k subscribers on my account @adj_fnt. I've submitted multiple requests to regain access, but they keep denying my appeals. It's disheartening as TikTok is where I truly enjoy expressing myself. Being banned without justification is really upsetting for me. I've always been respectful on TikTok and never engaged in any form of harassment. Kindly assist me in recovering my account. Thank you.

I am reaching out to request the unbanning of my account which has been permanently banned. I acknowledge breaking the rules by unknowingly using certain content on the green screen. I sincerely apologize for this mistake and can guarantee that it will not reoccur. This account is crucial for me as I need it to promote my business ads for the upcoming year, especially considering my existing followers. I am truly sorry and beg TikTok to reconsider and lift the ban. This was my first offense and starting over with a new account would be very challenging. Thank you and God bless. TIA.