TextNow Customer Service Issues

My former friends took my phone and have hacked my account to steal information. I urgently need access to my account to retrieve text conversations with my child's father through my TextNow account. When trying to recover it, the program is suggesting a new number instead of my old one. This evidence is crucial for court and I'm unable to access anything. Help! My TextNow number is [redacted], and my email is [redacted] I thought I successfully recovered it, but the app now says I don't have a number. They also disabled my email from receiving TextNow emails, but I've fixed that. However, the password reset doesn't seem to recognize my old account information.

I noticed a charge of $19.95 on my Paypal account for credits that I did not authorize. The charge is listed as DIGITAL SALES SERVICES, which I am not using. I would like to request a reversal of these charges. This unexpected expense is impacting my daily business operations. I also want to cancel my TextNow account. Thank you for your assistance in this matter. Sincerely, AB.

I have two phones and created two separate accounts for them; one for my cell and one for my iPad. Recently, I realized that the app on my Samsung Galaxy Note 8 logged me out, and I am unable to remember the login information for the number associated with my cell phone, which is [redacted]. Meanwhile, the number linked to my iPad is [redacted]. It seems the numbers got mixed up, and I received messages saying one number expired even though I used it more than the other. I am wondering if there is a way to salvage the [redacted] number and retrieve the last few text messages from it. I just need some information from those messages. Thank you, R. L. Paz

My son, who has mental health challenges, has been using your service to send me threatening messages despite my efforts to block him. He has a history of making serious threats, leading to police involvement and a stay at the Emergency Psychiatric Ward. The police are limited in their ability to prevent him from using multiple numbers through your service. I fear for my safety at 80 years old and urge you to block him completely from Text Now. His name is Ryan Wolfson, and he continues to send threats using different numbers, like [redacted] today at 8:09am PST. I am Ron Wolfson, his father, reachable at [redacted] or [redacted] Your urgent assistance is greatly appreciated.

As a whistleblower, I've become a targeted individual experiencing extreme RICO activities. After contacting Broward County Florida's new Sheriff, Gregory Tony, my TextNow app started dropping calls and prompting a message to reinstall from the Google Play Store despite working fine. Please assist in fixing my TextNow app linked to my number [redacted] under the name Private Property. My name is Sheila K. Due to cyberstalking, I'm in urgent need of help. You can reach me through Lori's mobile at [redacted]. Currently, I'm relying on her WiFi as I'm unemployed due to the ongoing issues. I've been unable to access my email because of password changes by perpetrators. Today is February 17, [redacted], and it's 5:20 pm. Thank you.

I have become a Whistleblower and now face being a Targeted Individual, subject to severe RICO activities. After contacting Broward County Florida's new Sheriff, Gregory Tony online, my TextNow app started dropping calls. It repeatedly displays an error message prompting me to reinstall it from the Google Play Store, despite it working fine previously. Please assist in resolving this issue with my TextNow app linked to my number, [redacted], under the name Private Property. You can reach me via Lori's cell at [redacted]. Cyber Stalking has worsened, causing unemployment, forcing me to rely on Lori's Wi-Fi. Due to email tampering, I cannot access my account. Today's date is February 17, [redacted], and the time is 5:20 pm. My email is [redacted] Thank you.

After initially signing up for TextNow's monthly ad-free service, I wanted to switch to the annual subscription but cannot find the option in the app. The renewal fee has increased to $15.99, which is more than my initial payment. I tried contacting support via email, but it directs me to the chat feature. However, the chat only provides unhelpful articles that do not correspond with the app's current options. It seems like there are no live agents available, possibly due to time zone differences.

I had a TextNow account and number that I used for a few months without putting money on it. My phone was originally from Sprint, but I can no longer pay the $[redacted] debt on it due to becoming disabled and losing income. Two people on my contract stopped paying, so I turned to TextNow. I chatted online with Bryan a few days ago to inquire about purchasing data since TextNow is Sprint-based. We got disconnected, and now I can't access my TextNow app - it keeps treating me as a new customer, asking for a new number and blocking support contact. I've been in the hospital and urgently need a working phone for calls beyond just Wi-Fi. I want to keep my old number as my doctors have it. Any assistance is appreciated.

This is Johnny D. I have been a TextNow customer for many years and always enjoyed the service. Recently, I purchased the $9.99 SIM card for free texting and calling which was supposed to arrive in 5 to 10 days. However, it's been over 2 weeks, and I haven't received it. I have an email confirming the shipment and bank statement showing the payment. I am upset and disappointed about this delay. I should have been contacted about the status. I received a text to activate the card but no card. I prefer a resolution by phone today and don't want to wait for an email response. I am eager to get the SIM card and the service it offers.

I had a "TextNow" account with cell number [redacted]. Due to a house fire, I lost all my belongings, including my phone. I have set up a temporary "Galaxy S9" with a new TextNow number [redacted] to start recovering my accounts. Unfortunately, I can't access my primary email "[redacted]" as I can't remember the password or recover it without my phone's Google Authenticator app. To regain access, I urgently need the SIM card for my old number [redacted] to be sent to me so I can reset my password. In the meantime, you can reach me at [redacted] Please assist me promptly to help me restore some normalcy to my life. Thank you. Temporary Address: Corey Pooley [redacted] E Empire St, Unit A Grass Valley, CA [redacted] Or: Corey Pooley [redacted] W McKnight Way Ste B 18 Grass Valley, CA [redacted]

Subject: TextNow App Issue and Password Reset Request Hello, I have not yet received the reset password email for my TextNow app. Kindly send it to my email address: [redacted] Please note that my email address contains NINE (9) xs. After I received advice on how to take legal action against former Sheriff Scott Israel of Broward County, Florida, my TextNow app stopped working. It seems like an attempt to erase information by prompting me to obtain a local number and a second number. I already have a second TextNow number ([redacted]), which has also ceased to function. My current TextNow number is [redacted], and I require a password reset. I have previously mentioned via email and chat that I am a Whistle-blower facing retaliation, resulting in Cyber Torture and Cyber Terrorist Attacks from those trying to silence me. I appreciate your prompt attention to this matter. Thank you, S.K.

I placed an order for an activation kit on April 4. I received a Confirmation/Thank you email. The following day, on the 5th, I got an email stating that my kit would be shipped shortly. However, as of the 15th, I have yet to receive it. There were prompts on my account reminding me to activate my SIM card, but when I attempt to do so, I am directed to the "buy a SIM" page. Is there a way to have a live conversation with a representative? I really need to resolve this issue promptly.

Hello, I recently noticed that the number [redacted] was mistakenly removed from my account. It is linked to my PayPal account under the wrong email address, [redacted], which should have been mail.utoronto.ca. I no longer use the email associated with the PayPal account. My Facebook account, now connected to [redacted], was used to log in to TextNow. If needed, please reach out to me through this new email address. I require access to the phone number or a text message verification code to log in to PayPal, as it needs both email and phone verification. Unfortunately, the phone number expired before I realized its significance. I apologize for the inconvenience and will ensure this mistake does not reoccur. Thank you.

Hi, I've been contacted on Instagram by someone named @hack_arest who claims to work with your company for the Mother's Day contest/giveaway. Can you confirm if this is legit? They are asking for $[redacted] to receive $[redacted], which seems suspicious. Here is the message they sent me: "Message me when you are online, @textnow has selected you for the mother's giveaway. Congratulations."

I forgot my password security PIN, leading me to reset it through email. However, I encountered an issue while trying to set a new password. Although I entered the same password twice for confirmation, I kept receiving a message stating the passwords did not match. This is preventing me from accessing my account and phone, which I use for TextNow app services. I'm puzzled as the passwords I entered are identical. Can someone clarify why they're not being accepted as matching? I urgently need to regain access to my account and phone number for essential communication.

I recently had my TextNow account on a different phone which got damaged at a construction site. I am trying to log in to my TextNow account under a phony name, either Michael or Gary, instead of my real name, Gregory. The phone number associated with the account is [redacted]. There are important contacts saved in that account that I urgently need to access. I am confident about my password but unsure about the username. I can provide any necessary information related to the account, including contact numbers, dialed numbers, and text messages. I even attempted to order a phone through the account but canceled the order since I preferred to buy one in person. I have the receipt for the canceled order in the account, but it does not display the account's name. I kindly request your assistance in retrieving the necessary information to regain access to my account. Your help would be greatly appreciated. Thank you.

I have purchased three different SIM kits for my phone and even after checking the compatibility with TextNow, I can't seem to activate it. I keep getting a message saying I'm not registered to an account and to try again later, but it's been two weeks with no progress. I have contacted customer service through chat, but no one has been able to help me connect my Boost phone from Sprint to the TextNow network with the SIM cards I received. Whenever I try to activate it, I'm directed to buy a SIM card even though I already have one. Can you assist me in resolving this issue? It seems like the phone might be partially activated as it sometimes switches to mobile data, but it shows a weak signal. I'm confused and frustrated, any guidance would be appreciated.

Subject: Issues with TextNow Update on Old Android Phone Hello, My name is Michael Hannigan, and I have been experiencing a problem with my old Android phone. It lacks space for upgrades or downloads, making it challenging to use at times. I have been a TextNow user for a while, but recently, I encountered an issue when attempting to make a call. A notification appeared stating that I was using an unsupported version and needed to update. After clicking update, I was redirected to the Google Play Store only to find out that my phone is not compatible with the upgrade. I urgently need to access the old version as it contains essential texts and information, but now I am unable to do anything or make calls. I kindly request that TextNow consider removing the update requirement since my phone cannot support it anyways. Thank you for your assistance. Sincerely, [redacted]

I am currently unable to access my TextNow account as I have unintentionally forgotten my password after attempting to change all my passwords. Unfortunately, I am unable to reset the password via email as I have also forgotten that password and experiencing issues recovering my Gmail account too. I urgently need to log in as I receive vital calls on my TextNow number. If possible, I would appreciate if customer service could reset my password or change the email associated with my account so I can reset it. Alternatively, forwarding my calls to my cell phone or porting my TextNow number to another carrier would also greatly help me. The details you may require are as follows: TextNow number: [redacted], associated email: [redacted], account name: Anthony Gaber, current cell phone provider: AT&T or Straight Talk. I can provide any additional necessary information, please reach out to me at [redacted] Thank you.

Hello, I am urgently trying to retrieve my old TextNow number [redacted]. I have confirmed that no one else is currently using it as I have tried reaching out through calls and texts. My friend Manuel was able to reclaim his old number, so I am hopeful I can too. The email linked to the account is [redacted], while the current number on my account is [redacted]. I rely heavily on my old number for my YouTube channels EarthianLegion TV, ELTV, and BoonEarthTV Gaming. I have reached out to Google support multiple times without any response. I am unable to continue my work as a YouTuber without access to my old number, as it is tied to many important emails. Please assist me in recovering [redacted] so I can resume my activities and generate income. Thank you for your help.