TextNow Customer Service Issues

I am looking to return the SIM activation kit within the 30-day return period. The kit was never used as it was not compatible with my daughter's T-Mobile phone. I found the whole returning process complicated and frustrating. During a live chat, I explained the issue to a representative who then tried to redirect me to a paid service for further assistance. I don't want to pay extra for answers when all I need is to return the kit. I want clear information for consumers stating that only Sprint phones are compatible with the activation kit and clearer instructions on returns. Please email me the necessary details for returning the SIM kit without asking for more unnecessary information or payment.

Due to personal health issues, I have lost the TextNow number I've used for years. It was linked to all my accounts for two-factor authentication and recovery, especially my Gmail. I am eager to recover it and willing to buy a premium account to prevent future issues. I have been a dedicated user of TextNow from the start and always recommend it to others. Your assistance in this matter would be greatly appreciated. Email associated with the account: [redacted] Lost TextNow number: [redacted] Thank you.

My phone was hacked approximately three weeks ago, and my ability to use my cell phone and other accounts linked to my cell phone progressively got worse. My phone is now totally disabled. I need my TextNow number because I used it as my reset phone number in case I got locked out of my regular phone number or accounts, such as my internet account and cell phone account. I also used it as an alternative to my regular cell phone and email accounts. I am totally blocked from these accounts because I am unable to access the TextNow phone number or service. My TextNow number is [redacted], and my Xfinity cell phone number is [redacted]. I have purchased a temporary cell phone, and that number is [redacted]. I need help restoring or transferring my TextNow number to my new cell phone. Thank you. Sincerely, Irma M.

Hello, I appreciate any assistance you can provide. I am trying to access my text messages but encountered an issue. After resetting my password multiple times due to forgetting it, I found myself unable to log in despite successfully resetting it via email. Following a sudden shutdown of my computer where TextNow was running, I now face difficulties accessing the account on that device as well. An error message indicates a violation of the user agreement, which I am certain I did not do. I always strive to adhere to the terms, avoid illegal activities, and maintain respectful communication in my messages. The last interaction involved a brief call and a text inquiring about someone's availability for a conversation. I appreciate your attention to this matter. Thank you.

My phone screen is broken, so I can't access my TextNow account that I've had for about a year. The email associated with the account is the same, but I forgot my password. I can't log into my email either because I had two-step verification set up, and now I can't receive the verification code due to my phone issue. It's all a bit confusing, but the second verification step is linked to my TextNow number. I usually log in with my Google account. I really need to regain access to my TextNow number to recover my emails. I'm worried about missing important messages, especially regarding my unemployment status. I hope I can resolve this soon without any further delays.

Hi there, I recently switched my mobile phone and now I'm trying to get back my old number, 1-[redacted], as it's linked to multiple applications. After reinstalling two apps, I realized they assigned me a new number. I have two email addresses, [redacted] and [redacted], but I'm unsure which one is associated with the number I need. I would really appreciate any assistance in recovering my TextNow number.

My business number, ([redacted]), which I use regularly, was unexpectedly released within the last day or so. I rely on this number for contacting potential clients to sustain my income. I am unsure why this happened and now have a new random number assigned to me that is of no use as my clients are familiar with my old one. The old number is printed on my business cards and shared by word of mouth. Despite using it frequently, it has been reassigned without my knowledge. I urgently need assistance to recover this number if it has not been given to someone else. Thank you for any help provided. -Rana O. Email: [redacted]

Good morning, I hope all is well. Over the weekend, my phone was stolen when my car was broken into, unfortunately resulting in the loss of my belongings. I have been encountering difficulties accessing my Google account as it was linked to my now inaccessible txtnow account. Google prompts me to enter a code sent to my former number, [redacted], which is no longer in my possession. I kindly request your assistance in helping me regain access to the phone number [redacted].

After my phone was stolen, I had to erase it remotely and wait to get a new one and a new phone plan. In the meantime, I used my girlfriend's phone number and TextNow number to make calls. When I finally got my new phone, I tried to sign into my old email account but couldn't because my 2-step verification was linked to the lost phone number, an email address Google doesn't accept, and the expired TextNow number. I urgently need to access that number to recover my account with all the precious photos of my daughter saved on Google Photos. Due to a strained relationship with her mother, these images are extremely valuable to me. Is there any way I can regain access to that number, even if just for a short time? The number in question is [redacted], and the Gmail account mentioned below belongs to my girlfriend as I haven't set up a new one yet.

I had a TextNow account that got hacked, causing me to lose important texts and information. It's distressing that my account now seems to have vanished entirely. Despite creating a new account with the same email and password, my focus remains on trying to recover my previous one. I find it hard to believe this has happened, and what makes it worse is the lack of support from TextNow. It's incredibly unfair, considering the sentimental value of the texts I've lost. Losing access was not due to inactivity; I used the account daily to stay connected with loved ones.

I have lost access to the email I signed up with for my TextNow account and now I cannot retrieve my original number for my main business line. I have tried logging in with a few different emails, but each time it assigns me a new number. The number I need to recover is [redacted]. Here are some emails I may have used: [redacted], [redacted], [redacted], [redacted], [redacted] I appreciate any help in recovering my original number associated with my account. Thank you for your assistance. -Megan

I purchased a prepaid phone that was originally from Sprint, and later switched to Boost Mobile without a contract. I have been attempting to use TextNow as my service provider, but I am encountering issues trying to register my phone with the MEID and ICC numbers. The system is indicating that I need to terminate my existing contract, even though I do not have one. The phone is currently under Boost Mobile, but it was initially from Sprint when I acquired it secondhand. I would appreciate guidance on how to proceed. Thank you.

For the past 6 to 7 months, I received shortcode messages for the 2-step verification process without any problems. However, recently, I have not been receiving the vital codes required to access important accounts. The company I am dealing with assures me that they are sending the codes, but nothing appears in the TextNow messaging center. Could someone please advise me if the shortcode messages are being blocked and provide steps to ensure that everything is functioning correctly? Thank you.

During a recent 90-day hospitalization due to a heart attack, my TextNow account became inactive, resulting in the loss of my cherished phone number [redacted]. I have since been assigned a new number but am reaching out for urgent assistance to restore my old number to my account. The lost number holds significant sentimental value for me, and I am willing to cover any costs or handle any necessary complexities to regain it. Kindly help me with this matter. You can contact me at [redacted] Thank you.

I had been using the text number [redacted] as my primary contact for 3 months. It was linked to my Facebook, Google accounts, and email. Recently, I realized my sim card was missing, and I got locked out of Facebook. I could only log back in by using my boyfriend's number for 2-step verification. Now, my Facebook is linked to this number, and I cannot remove it. I suspect fraudulent activity and need access to this number or information about the owner. Any help in retrieving this number or details about the text now account would be greatly appreciated. Thank you.

I have been locked out of my Google account and need help regaining access. I have tried all the usual methods but the 2-step verification process is not working. My phone is not recognized for the verification code, and I am unable to access other methods. I have sentimental images and documents on that account that I urgently need. Please help me resolve this issue as soon as possible. Thank you.

Yesterday morning, my girlfriend took my phone before she was taken by EMS due to her current mental health state. When I realized she had taken it and was already at the hospital, I contacted them to retrieve it. The hospital requested my ID and a phone bill in my name as proof that I pay the bills. I went to the store to get a printed copy of the bill but they noticed my ID address didn't match the bill, so they updated it, causing a notification to be sent to the phone. Despite providing the required documents at the hospital, they wouldn't give me the phone. Later, they transferred her elsewhere and wouldn't disclose her location. All my important contacts are in that phone, and I can't access them because I forgot my email password linked to my TextNow account, which also contained my game accounts. I urgently need access to my TextNow for work contacts. The email linked to my TextNow is [redacted] Please advise on how I can regain access to my account.

I am having trouble accessing my TextNow account. The email associated with the account is [redacted], and the current phone number is [redacted]. Despite knowing the password, I am unable to log in. Additionally, I would appreciate it if you could add [redacted], my cell phone number, to my account to facilitate access. This is Mary Morgan/Meyer. It is frustrating to be unable to access the account I am paying for monthly.

I am currently experiencing issues with my TextNow number [redacted]. I am unable to access this number, which I pay for. Kindly reach out to me via [redacted] or [redacted] to provide instructions on how to regain access to my account. I have not been able to access the associated email address for years due to a forgotten password. If there is an alternative method to access my account, please inform me. Otherwise, I would like to request the cancellation of my account and cease payments for this number. Thank you. - Q

After logging out of my TextNow account, I attempted to log back in, but received a notification stating my password was incorrect. Despite entering the correct password, I was still unable to access my account. I attempted to reset my password by clicking the "forgot password" link multiple times, but did not receive any email notifications as promised. I have taken further steps such as reinstalling the app and resent the password reset request numerous times, but I have not received any communication from TextNow to assist me in resetting my password.