TextNow Customer Service Issues

Hi there, I wanted to remind you that your TextNow plan will be renewing in a few days. We will be charging the card on file unless you need to update your payment information or make changes to your plan or subscription before the renewal date. If you need to manage your account or cancel your subscription, you can do so through our website. Thank you for choosing TextNow. ©[redacted] TextNow [redacted] Center St. Unit [redacted], Lewiston, NY, [redacted] I recently spoke with a representative regarding my account and was informed that there had been no activity for two months. They assured me that they would credit back the unused amount. Since I was having difficulty getting a SIM card, I would appreciate it if you could apply the credit instead of charging my card. Thank you for addressing this matter. Sincerely, Randall Morris

I have tried to cancel my account for the last five months. $29.99 has been deducted from my account, and I've not been using the phone due to poor coverage without internet. I am requesting reimbursement for at least five months, possibly six. You can contact me on my cell at [redacted] or via email at [redacted] My name is Lara D. Please respond promptly, close my account, and terminate my membership. The TextNow app assistance is extremely inconvenient as it does not allow cancellation. I recommend addressing this issue promptly to avoid potential legal action. Thank you for your attention, and I await your response.

I recently lost access to my TextNow phone number, [redacted], and was given a new number, [redacted]. I was told this change occurred because my old number had not been used, which is inaccurate as I use it daily. I have since switched to a new number, [redacted], but I am requesting to have my original number, [redacted], reinstated. Many of my important contacts have this number, and it would be inconvenient to update them all. I have reached out via email to [redacted], [redacted], and [redacted] regarding this issue but have not received a response. Unfortunately, one of my emails contained an accidental attachment of personal images. I would appreciate it if this could be disregarded.

I am attempting to transfer my number from one service to another, not TextNow. I am encountering challenges with Straight Talk as they seem unable to effectively communicate with their customers or other carriers. Previously, I reached out to TextNow's porting department, and they made an exception to release my number, which is significant to me. I provided my carrier, Straight Talk, with my account details as requested by TextNow. Unfortunately, Straight Talk is struggling to fulfill their obligations by contacting TextNow as agreed upon before I initiated the number porting process and made the payment. Thank you, Sincerely, LJ

My spouse cheated on me with his email administrator, causing me to change emails frequently before understanding the situation. Initially, I used [redacted] or [redacted], possibly even yahoo, with username amycollum2000. After setting up imap and linking our accounts, she gained access to many of my subsequent emails. While attempting to recover my TextNow App, I deleted those accounts, not realizing I would lose access. I then created a new email, [redacted], to be left undisturbed, but it seems to be tampered with now. I cannot access it, as I no longer have the associated phone number. If possible, please send any relevant information from [redacted] to my new email, [redacted] I sincerely appreciate your assistance as I navigate this challenging situation caused by him and that woman. Apologies for the lengthy explanation, and thank you for your help.

I am a customer from [redacted] and noticed an improvement in your coverage in my area on the online map. This has sparked my interest in switching to your services. However, I am unsure about the necessary information needed for the switch and whether my phone will function properly with your network, as it didn't in the past. I have been attempting to contact your call center without success and would appreciate speaking to a representative regarding these concerns. Thank you for your attention to this email. Providing a contact number for direct communication would be greatly appreciated.

I tried calling [redacted], but I was only directed to their website, which I had already visited. My TextNow app vanished from my phone, and I am keen on retrieving it with the same number I previously had. The disappearance is a mystery to me, and I fear losing over a year's worth of texts and contacts. I am hoping to speak with a representative who can guide me through the recovery process. Any assistance offered would be greatly appreciated. Thank you. - Chelle

I have received inappropriate pictures of my mother from one of your users, which is distressing. It seems like someone might have access to her phone and is using your app to send these messages. I have blocked the number, but they are still using your platform to send them. The number I traced back to a text now subscriber is [redacted]. I request your assistance in identifying this individual to put a stop to this behavior. I fear I may need to involve law enforcement if this continues. I urge you to act promptly so we can resolve this matter.

Hello, my name is Judylynn Larson. Several months ago, I joined your family plan and bought my sister a phone. I wanted to pay for her phone every month. However, I am facing an issue when trying to access her account. It keeps saying to send an invitation, which we do not understand. Even though we send it, it seems like my sister is not receiving any phone or data services. I am paying $29.00 every month, expecting her to have a working phone with a data plan, not just Wi-Fi. Please address this problem and ensure the money I am spending is correctly accounted for. If this cannot be resolved, I may need to consider switching to another phone company. Thank you for looking into this matter. My contact information is phone number [redacted]. Thank you.

I need assurance that my privacy is respected during phone calls and that monitoring is not happening without proper authorization. It is vital to understand that my phone usage is solely for personal reasons and not for illegal activities. I expect clarity on any interception or surveillance occurring on my phone, regardless of the service provider being used. My compliance with legal standards and lack of involvement in criminal behavior require transparent communication from authorities. It is my right to demand evidence if any form of intrusion is suspected. I do not engage in unlawful activities and insist on being treated with the same respect. Clarification on any monitoring protocols should be provided promptly to avoid any misunderstandings.

Hello, my name is David E Mosley from Memphis, TN. My mother encountered an individual named Martin Foote in [redacted], who claimed to be an investor. He has perpetrated fraud against the bank, my family, and me. Consequently, my sister and I are now facing potential jail time for a crime we did not commit. My lawyer, Mr. Louis P Chiozza Jr at [redacted] in Memphis, TN, advised me to contact your company to gather information about this scammer associated with the number [redacted]. It is crucial that we apprehend this individual promptly. We are seeking any email address, name, or phone number linked to the text now account under [redacted]. Innocent individuals could be unjustly penalized for actions they never took part in. Please, reach out to me, David E Mosley, at [redacted] or [redacted] I am eager to connect with any of your representatives at your earliest convenience. Thank you, and may you have a wonderful day.

I am experiencing concerning threats from one of your subscribers towards my family. The threats, including references to harm, have been ongoing for over a year, with the most recent occurrence happening today. Law enforcement in my area is unable to take action without more information on the person making these threats. The subscriber's number is: [redacted]. I urgently seek assistance in identifying the individual behind these threats and putting a stop to this situation. My contact number is [redacted]. Thank you, Shawn May.

I am currently facing an issue with TextNow. After downloading the app and attempting to enter my information, my phone froze and malfunctioned. Now, TextNow is claiming that my phone is linked to an account with random letters and numbers, which I have never encountered before. I urgently need this matter resolved to unlink my phone and uninstall the app. Despite this setback, I usually rely on TextNow for Wi-Fi calling and consider it a reliable service that I recommend to everyone. However, if this problem persists beyond tomorrow morning, I will discontinue using the app and advise others to do the same. Thank you for your assistance in rectifying this situation promptly.

I lost my phone and need help regaining access to my accounts. The phone number linked to my TextNow and Gmail accounts is [redacted]. The names on the accounts are Staci R. and Cherokee H. The email address on the account is [redacted], set up in September [redacted]. I have a new email address, and I would appreciate it if the password reset link could be sent to [redacted] Thank you.

I am having trouble accessing my email to reset my password. I attempted to change my password on my TextNow account, but I got logged out. When I tried to sign back in and entered my password, it prompted me to provide my email address to reset the password. Unfortunately, I cannot access the email account linked to my TextNow account. I would like to recover my old phone number, [redacted], before it gets reassigned. My old email address was [redacted], and my new email address is [redacted] Additionally, my current phone number is [redacted]. Please reach out to me promptly. Thank you.

I seem to have lost access to my phone number, despite receiving numerous text messages and missed calls regularly. It is crucial for me, as I have linked this number to all my accounts and need it back. The number is [redacted]. Unfortunately, the email associated with the account is no longer valid, and I cannot receive an authentication code without access to [redacted]. Please contact me via my updated email. I find it unreasonable that my active number was reassigned without my consent.

I recently lost access to my number due to inactivity, which seems unreasonable because I receive numerous missed calls and texts each day. My number, [redacted], is crucial to me as it is linked to all my accounts for two-step verification. Despite being actively used, I found my number deactivated. I am aware that numbers can be restored to accounts as my brother successfully reclaimed his. I have followed all guidelines to maintain activity on my number. It is vital for me to regain access to my accounts. I kindly request for assistance in getting my original number back as it has been associated with my accounts for the past four years. Your help in resolving this matter would be greatly appreciated.

I recently changed my phone number to [redacted], and shortly after the change, someone used my old number ([redacted]) to contact my friend for money. I believe this person might have access to my contacts. I have already logged out of all my devices, but I am concerned about how this individual got my information. It would be helpful to track the IP address used to make these calls to identify the culprit. I am unsure about what steps to take next to prevent this from happening again.

In January [redacted], I placed an order for an ice new cellphone through TextNow along with the service for $39.99 per month. Despite not receiving the phone, I canceled both the order and the service. However, for the past 10 months, TextNow has continued to charge my debit card $39.99 monthly which amounts to a total of $[redacted]. I expect a prompt refund as I have not used the service at all after canceling it. I will involve my attorney if this matter is not resolved to my satisfaction. I urge TextNow to promptly return my money. Thank you for your cooperation. My name is Jessica G., and you can reach me at [redacted].

I recently purchased an iPhone 6s and requested to keep my old number, but upon receiving it, I found that it was associated with a different number. Additionally, the phone indicated Sprint as the network provider. I have been using Hughes WiFi for 10 years, but the phone wouldn't connect to it. When I contacted Sprint for assistance, I was unexpectedly transferred to a lawyer via Just Answer. I am unsure why this happened and am not satisfied with Sprint's service. I am hoping to resolve these issues without having to return the phone. Thank you for looking into this matter.