TextNow Customer Service Issues

I recently purchased your 3MB/2GB LTE data plan and have followed all the setup instructions provided. I received my SIM card in the mail, input the APN settings (APN: c1.korem2m.com, MCC: [redacted], MNC: [redacted]) and attempted to activate the service on my unlocked Galaxy S9. Despite multiple attempts, I keep getting an "activation failed" message. My housemate with Verizon gets good service in the area, so I upgraded to your premium package for better coverage. I already have a phone number assigned ([redacted]) but I can't get reception at my location. I have followed all troubleshooting steps, watched the tutorials, and reviewed support comments with no success. I trust you can resolve this issue promptly. Looking forward to your assistance. Regards, C.P.

I downloaded the app about 2 to 2 1/2 years ago. I changed my [redacted] once due to inactivity, and have been using it regularly since. Yesterday, I followed instructions to clear cookies on my Android phone and inadvertently ended up with a different [redacted] on my iPad than the one connected to it for eBay. I seem to have lost my original number on my phone. I no longer recall the email or password used when creating the account initially. I'm unsure of what steps to take to revert back to my original setup. On my LG Android phone, I need my longtime number, while my iPad now has the newer number from Christmas [redacted]. I have a vague memory of the login information, but my contacts all have the old number. Any assistance would be greatly appreciated. Thank you. - J.C.

I am unsure about what has transpired. I have been using your free TextNow app for a significant period. I urgently need to recover my previous number as it contains crucial text messages needed for a legal matter. I believed I only had one email linked to my Google account but discovered several others during the recovery process. I may have mixed up usernames and passwords, leading to an unsuccessful email recovery attempt. Consequently, the app prompted me to select a new number, resulting in the loss of all my contacts and vital messages. Retrieving my old number is imperative for my daughter's situation involving her father. I seek assistance in restoring my old number to access this important evidence. Thank you.

Three months ago, I noticed that my $6 credit disappeared from my account where I'm on the unlimited text and talk plan for $13.99 a month. I had issues getting my phone to work and had a chat with Bryan at TextNow. I requested to change my billing date to the 1st or 2nd of the month since that aligns with my fixed income. However, I was shocked to see a red banner stating that my service was suspended due to billing issues today, which is the 31st and not the agreed-upon date. This situation is causing me stress as I can't reach out for help easily. Upon checking my bank statements, I discovered that you've been charging me $20 instead of the agreed $13.99 monthly fee. I would appreciate it if you could unsuspend my phone and adjust my account to reflect the missing $6 credit. Going forward, I'm fine with paying $20 a month for this service, but please ensure you stick to this amount as per my account settings. Thank you, Kelley

I have encountered an issue that the chat support indicated was resolved, but unfortunately, it persists. My username is queenkimmie27 and I usually use the password Hope&Love1. The email connected to my account is associated with a previous job, and my phone number starts with [redacted]-[redacted]. My wallpaper showcases a picture of a friend and me, and most of my messages are directed to that individual. I am currently using an Apple iPhone 7. I am willing to provide additional details such as the IMEI and serial number if necessary. My former email address is [redacted] Could you please send the password reset instructions to [redacted] instead? Thank you.

I recently created an account with the phone number [redacted], but I'm locked out of the email address and my Facebook account. The old email should have been [redacted], but I can't access it, and when I try to locate the account with the email, it says no account found. My new email is [redacted] I'm Anthony Rogan, and I can verify the phone numbers I called when I opened the account. The cell number that created the account, [redacted], was stolen, and I need to regain access quickly for important callbacks. The passwords I may have used are either Snickers@1 or Gangsta@1. Please update my email address to [redacted] My new cell number is [redacted]. Thank you for your help.

I am a customer who paid for a service, but my service was cut off. I am unable to charge my credit card again as I have exceeded my credit limit. I am frustrated that I cannot use my phone. I am considering returning it and finding another company with better customer service, as the current company only provides recordings and has a website that does not address my concerns. Additionally, my iTunes service keeps getting disabled whenever I attempt to download TextNow, adding to my existing problems.

I have encountered issues with all my Gmail accounts being hacked. Please contact me at [redacted] The affected accounts are [redacted], [redacted], [redacted], [redacted], and [redacted] When my first account was compromised, the phone number, name, password, or email address was altered. I had to create new accounts, and the same problem persisted. I am in desperate need of assistance. Thank you, Tracy.

I woke up this morning to find that my phone number is no longer on my account. The Text Now app was turned off, prompting me to sign back in, only to realize I had forgotten my password. After resetting my password, I found that I had to start the process all over again without access to my phone number which I've been using for work for over a year. I urgently need my work phone number back. I'm perplexed as to why my phone signed out of the app and why I can't access my own account. All I need is to regain access to my app and retrieve my phone number. This is crucial for my work, so I require immediate assistance.

My account was recently disabled due to a violation, but after contacting customer service, it has been restored. The agent mentioned that if another issue occurs, it may not be reinstated again. I inquired about the violation, but the agent couldn't provide details. I have reviewed all the emails from TextNow and haven't received any warnings. It's puzzling because I haven't been actively using the account. In order to maintain a positive relationship, I require clarification on the specific violation so I can prevent a recurrence. Ensuring compliance is essential to avoid any future problems. Vladimir S. Email: [redacted]

My TextNow name is Mexbarbie and my email is [redacted] I am unable to release my phone number until 15 days from now due to getting a new number. However, I have a stalker issue and can't block them internationally through the app. I urgently need assistance with releasing my number or obtaining a new one to ensure my safety. If this issue is not resolved promptly, I will have to cancel my premium services. I uninstalled the app today but it's crucial to have my number released. Thank you for your quick response.

I recently benefited from your free service while using WiFi for over a year, and later upgraded to a paid service. I received a number starting with [redacted] and eventually obtained a new number with a Hawaii area code which I have been using for 6 months. I am looking to switch from my Alcatel phone to a Moto G5, which I bought previously but lent to a friend before using. I now have the Moto G5 in my possession again but require a new SIM card as the one in the phone was kept by my friend. I kindly request that a new SIM card for the Moto G5 be sent to my address provided below at your earliest convenience. Tracy Lyon [redacted] HoiHoi Avenue Wahiawa, Hawaii [redacted] IMEI: [redacted][redacted] Thank you for your assistance. Tracy Lyon

I recently ordered a phone and service from TextNow on August 30. The delivery was scheduled for Tuesday, which was fine given the holiday. However, I received a message from UPS stating it was delivered on August 31 at 4:06 PM to someone named The Customer Man without a specific address, just the city and state. As the only male in my household and not arriving home until after 7 PM, I believe it was delivered to the wrong address. UPS informed me that the shipper needs to file a complaint to investigate the delivery. Due to the sensitive information on the phone, I kindly request to cancel the current order and receive a new phone and plan. Thank you for your understanding and assistance. Kevin J Lang, email: 922whitehorserd@ gmail.com. I urgently need the replacement for work by Tuesday night as the current one is badly cracked.

Hello, I go by Dianna Turner and I am reaching out from London, Ontario, Canada. Although I do not have my account number or know the specific version of TextNow I was using, I was utilizing the free phone number service. Unfortunately, my Samsung Galaxy S6 has stopped working, preventing me from transferring the number to another device. I attempted to activate it on my Samsung Galaxy S7 but encountered an issue where the system indicated my email address was already in use. As a solution, I created a new TextNow account with a different email address, resulting in a new number. I am eager to retrieve my old number linked to [redacted] and contact number [redacted]. Furthermore, I am curious if it is possible to have both the old and new numbers working simultaneously on my phone or if I need to transfer the new number to my Lenovo tablet instead.

I have been trying to contact TextNow for days, and I am feeling exhausted. I need help with the following: 1. I forgot my username and password, despite following the steps provided, I keep receiving an error message. 2. I purchased the premium plan, but I haven't received any instructions on how to access it. 3. Will TextNow send me a SIM card? I feel frustrated as no one is available to assist me. Although I am tempted to cancel my subscription, I have already paid for the plan advertised. I am considering contacting the Better Business Bureau for assistance.

I am requesting to speak with a representative over the phone as I am extremely unsatisfied with my current service. Please contact me at [redacted]. My name is Michelle Benefiel. I pay $9.99 per month for a service without WiFi, yet I am unable to make calls as the other person only hears static. This caused distress when I experienced a flat tire on the highway with no means to request help. I have paid for three months of service that has not been functioning, therefore I believe I deserve a refund of $30. I urgently require a response or I may need to escalate this matter to the Better Business Bureau. Despite multiple attempts to reach out, I have yet to receive any assistance. If I do not hear back today, I will proceed with filing a formal complaint.

Hello, I am experiencing difficulties with the Text Now app. I am using the free plan under the name KK with the email [redacted] and the Text Now number [redacted]. I have an LG Stylo 4 Metro PCS phone. Despite clearing data, cache, and reinstalling the app from the Google Play Store, I am facing issues with incoming calls. They do not always come through, and when they do, I cannot answer them or the notification arrives late. I reached out to 1[redacted], but could not speak with anyone. Can you please address these concerns? If possible, I would appreciate a call back from a live person at [redacted]. Thank you for your help.

I'm having difficulty seeing the display on my texting phone screen clearly. The screen appears to have some water damage, making it hard to read. I purchased this phone at the end of last year. Additionally, I'm experiencing issues with the keyboard as I can't see what I'm typing. Sometimes my friends' faces appear blue on the screen. The battery also overheats frequently, causing concern. I would appreciate a replacement for an HCT Bolt as soon as possible because I have been getting headaches due to the screen issues. Please reach out to Ethan Beans for further details at [redacted]. Thank you in advance, and I urgently request a callback to address this problem.

I have been receiving unwanted and uncomfortable messages from someone using a TextNow number for over four months. Every week, they create a new number after I block them. It's crucial to find a way to block this person from misusing the app. Their behavior is causing me distress and I may have to involve law enforcement. Please assist in identifying the user behind these numbers: [redacted] [redacted] [redacted] [redacted] I understand you can't disclose personal details, but any help in this matter is appreciated. Thank you for your attention to this issue.

I was unexpectedly charged for a premium text service two days before the supposed 30-day free trial ended. The charge of $40 was made on September 17th, despite the trial starting on August 19th, which I never signed up for. I have no use for this service as my nephew accidentally used it on my phone, and I have a regular phone plan. If I do not receive a response regarding a refund soon, I will have to escalate this matter. I simply want this situation rectified as I will not be using this service again. Thank you. - Jason C.