TextNow Customer Service Issues

I have been a Textnow user for some time now. Recently, I made the mistake of using their Android app over a VPN connection, which resulted in my account being suspended. I was unaware of Textnow's VPN restrictions. I submitted appeals to Textnow more than a week ago on Tuesday, November 22, but I have not received a response from them yet. I am hoping to have my account reinstated promptly. Please, take note of my Textnow assigned phone number: +1 [redacted]. Thank you in advance. Best regards, Shahriar Quadir.

About two weeks ago, I received a SIM card for my Motorola phone to use with the TextNow app in order to keep my phone number. I recently installed it and received a message that the SIM card was activated. Initially, I could make calls and send texts without any issues. However, in the past few days, I have been unable to send or receive messages or make calls. Upon attempting to reboot my phone, a notification prompted me to unlock my SIM card, but despite clicking OK, I still could not access any functions. The mobile data option on my phone says the SIM card is locked. My phone number is [redacted], although I am unable to receive calls, and my SIM card number is [redacted]1[redacted]5.

In the past, the service you provided was satisfactory. However, recently when I send text messages, they appear as gibberish. This situation is embarrassing, especially when using voice-to-text while upset, as it jumbles words and paragraphs and gives the impression of illiteracy. Additionally, I'm unable to receive codes, even though my online subscription is active until next year, causing me to miss out on important information. Throughout the day, I have been receiving calls from someone claiming I inquired about health insurance, which is untrue. Despite not calling about health insurance, they persist in calling me repeatedly even when I do not answer or try to avoid their calls.

Hello TextNow team, I apologize for violating your terms and policies, it was a mistake on my part. I kindly request that you unban my TextNow number as it is linked to my real Whatsapp number. Many of my friends, family members, business clients, and team members are connected through TextNow. Losing access would mean losing everything. I hope you can understand my situation. Please consider giving me another chance and lifting the ban on my TextNow number. I assure you that I will not breach TextNow's terms or policies again. TextNow number: [redacted] Thank you very much!

The SIM card kit I received is not functioning correctly. Despite having it for four days, I am unable to make any phone calls. When trying to call my friend's phone next to me, it does not ring or connect. The calls either drop or do not go through at all with the TextNow SIM card you provided.

Every time I attempt to use the Done Text Now app with the SIM card kit provided, it fails to function. I am unable to make calls, receive messages, or accept incoming calls on the phone despite being next to it. The phone number assigned is [redacted], but the phone does not ring when dialed. The SIM card seems to be partially operational, but there is no service. Following instructions to switch off the data and Wi-Fi yields the same result - no service. It's frustrating; can someone please assist me in resolving this issue?

I recently received a notification from TextNow stating that my account was inactive, resulting in the release of my phone number. I had previously bought a SIM card, but my phone now shows "no service." Upon restarting, it displays "waiting for activation," which never completes. I am perplexed as to why this happened. My phone screen was damaged, and I was planning to fix it once I received my payment, but it seems I am no longer using the free services. Do I need to buy a new SIM card to address this issue?

I recently used the TextNow Android app with a VPN connection about 10 days ago by accident. Despite not being aware of the TextNow VPN policy, my account was suspended without any prior warning from the system. I submitted an appeal online but have only received an automated acknowledgment email so far. I have a paid TextNow account and am hoping to resolve this issue promptly. Your assistance in restoring access to my account would be greatly appreciated. Thank you in advance. Sincerely, Sq

I suspect fraudulent activities related to my iCloud account. Someone has been using my information on businesses I have no knowledge of. Several unauthorized charges have appeared on my Wells Fargo card this year. Please contact me at [redacted] to address this issue. Thank you, Angelique R.

I have received my SIM card from TextNow, installed it in my phone, but it does not make calls without Wi-Fi. Even when I am outside the home Wi-Fi range, I can't make calls. Inside the house, if I try to access history, it says there's no internet connection. Do I need to download APN settings? I remember seeing some instructions on a webpage last Saturday, but there were four different sets of APN and MMS settings. Can someone please guide me on which settings I should use for my phone, which is a C5L Max?

I have an old voicemail from my significant other currently in jail. This voicemail is crucial evidence for his upcoming court hearing in January. It was playing until about 3 weeks ago. Even though it still shows in our conversation history, clicking play does not load it. How can I retrieve this voicemail? It's essential for his hearing next month.

My account was accessed by my spouse on a different device. I suspect she deleted some messages and may have been altering screenshots of a conversation. How can I retrieve the original records and what steps should I take to secure this evidence? Your guidance is greatly appreciated.

Between November 23rd and November 26, my phone number, [redacted], was having text exchanges with [redacted], but it was not me; it was my wife. Unfortunately, most of the messages were deleted, and I am seeking the original messages as they were sent and received. This evidence is crucial for legitimate grounds for divorce. Having access to these messages could be essential in providing crucial information to a judge for a fairer judgment. Kindly advise me on the necessary steps to obtain this data. I can be reached at [redacted] Thank you for your assistance.

I have submitted an appeal to unlock my account, but I have not received a response yet. It is crucial to look into this promptly as I have not violated any terms and do not understand why my account was blocked without any notice. Many of my accounts are tied to my Textnow number, and I am now unable to access them, including important banking apps. Please prioritize unlocking my account so I can use these essential services. Account details: Email: [redacted] Textnow phone number: [redacted]

Hello, I've been experiencing issues with my account lately. My email associated with the account is [redacted] Sadly, the account has been suspended despite only using it for sending texts and making phone calls as intended. I've attempted to contact customer service without success. I would appreciate it if you could assist me in either reinstating my account or proceeding with the cancellation and refunding the money in the account. Thanks for your help.

I logged out of my account, and now I can't sign back in. I had the password saved, but now it says it's incorrect. I can't access my email because my phone, which had it saved, is broken. I think I changed the email before logging out. How can I provide both emails? I just need to access my account. My phone number is [redacted].

My account was disabled due to an alleged violation of the terms of use. Upon reviewing the terms, I am confident I did not breach any rules. I received a derogatory message from [redacted], claiming to be from Caitlyn M. I believe this individual made a false accusation against me, leading to my account suspension. Kindly reinstate my number [redacted] associated with TextNow at [redacted] or reach me via email at [redacted]

I need your help. I haven't had to make a new email or create a new text just to be able to make contact. There has to be a way for you to access my account and update the new email and phone number so that I have access to my accounts. I'll provide you with any information you need to ensure I am who I say I am. Please help me, my job is on the line over this. My contact info is [redacted] - Ashly T., that's my name. The account I need access to is [redacted]. Please, please help.

I accidentally logged out of my TextNow phone account, and due to my Parkinson's Disease, my memory is failing. I can't remember my login or password as I've had the account for years without logging out. I've tried using my emails for recovery, but no luck. The reset email doesn't come through. I rely on this account frequently and really need assistance. My number is [redacted]. - A. Mireles

I bought a TextNow SIM card for under $1 as advertised, after checking my phone's compatibility. However, now I can only see an option to activate "MY" sim card when I haven't received one yet. I am concerned if paying customers truly get the sim card. I am puzzled by this change. If receiving the sim card is no longer available, I am unsure of the next steps besides seeking a refund. I hope to find a resolution to this problem. Thank you.