TextNow Customer Service Issues

I ordered a free SIM card kit, followed all the activation steps, and even got a notification that it was activated successfully. However, I am unable to make or receive calls or texts unless connected to Wi-Fi. Before inserting the TextNow SIM card, I did not have any messages on my phone about a locked network. Now, after inserting the TextNow SIM card, my phone displays "network locked - emergency calls only."

I am disabled and needed to urgently share important legal information with a family friend in California. I sent photos of letters, screenshots, chats, and diary entries via text now to his cell phone. Despite sending multiple sets of photos before without issues, my account was unexpectedly frozen. When I tried to sign back in, I was told I violated terms of use and had to verify my email. However, after repeated attempts, I never received the verification email, causing me distress and exacerbating my mental health condition. This situation is unfair, particularly when I needed help with identity theft urgently. I'm willing to switch services if needed, but I plea for some time to do so as I am already under immense stress. I hope for a prompt resolution to this distressing experience.

Hi Support, I have sent several emails to the support team without receiving any response. Could you please review my account and activate it? Currently, I am unable to log in, causing significant losses as my TextNow number is linked to important apps for 2FA such as Wise, Stripe, PayPal, and my Google My Business profile. Here are my account details: Email associated with the account: [redacted] TextNow phone number: [redacted] I kindly request assistance as I am in a difficult situation. If I do not regain access to my number, I will not be able to use crucial platforms, resulting in substantial financial losses. Please activate my account as I have already paid for a one-year subscription. I am looking forward to a prompt response. Regards

I recently signed out of my Google account and upon signing back in, it did not automatically link back to my TextNow number, [redacted]. Instead, the site attempted to assign me a new number. This is alarming because I use this number to communicate with my minor child, for work, personal matters, and county relations. Continually changing my number makes me appear irresponsible, which is not the case. I desperately need to retain my number, [redacted], especially with upcoming court proceedings where I may require transcripts of specific conversations. I have attempted various solutions such as purchasing another number and ordering a SIM card, but none have resolved the issue. Any assistance provided would be greatly appreciated. My details include usernames heathermosher.03, starlghtstarbrt1, and possibly [redacted]

I've been a loyal subscriber to TextNow's ad-free service for years, but yesterday, I was unexpectedly locked out of my account without any explanation. This has made me unable to receive important incoming calls, and I am frustrated by the lack of assistance from customer support, which is currently only available through a chat bot. Every attempt to log back into my account results in a message claiming a violation of terms of use, which is untrue, and prompts me to verify my email address. However, the verification email required for this never seems to arrive, leaving me feeling completely blocked out with no online option to have a real conversation with a representative.

Dear TextNow Customer Service Team, I am a TextNow user, and my account under the email address [redacted] has been banned for unknown reasons. I utilized my TextNow phone number to create an Apple account, but I am currently unable to access TextNow. I am kindly requesting assistance in obtaining the phone number associated with my TextNow account to facilitate logging back into my Apple account. Please advise if additional details are necessary for resolution. I appreciate your assistance. Best regards, DKY

Yesterday, I received a seemingly harmless message simply saying "Hi" from an unknown number on my phone. I chose to disregard it at first, but today the same number sent me a string of messages that were homophobic, white supremacist, and antisemitic in nature. After discussing it with a friend who had also received the initial "Hi" message, we realized we both were targeted. Given our involvement in LGBTQ+ rights at school, I suspect this may be a deliberate hate crime. I took the necessary step of blocking the number. However, I am concerned about the safety of others and preventing further similar incidents. I need assurance that this issue will be addressed to protect others from potentially harmful messages.

I recently switched phone companies and have a new device and telephone number. I am having trouble accessing my TextNow account because I cannot sign in due to issues with my Gmail and Google account. It is crucial for my business, and I urgently need to retrieve my telephone numbers stored in my TextNow account. I can be reached at my new number, [redacted]. Please contact me there or let me know how to proceed. My previous number was [redacted], and I believe the account may be registered under the number [redacted]. Any assistance in recovering access to my TextNow account would be greatly appreciated.

I've been having trouble accessing my TextNow account lately. My email got hacked, and I suspect my TextNow account might have been compromised too. I purchased a sim kit, but my phone was stolen, leaving me locked out. The email associated with my TextNow account is different from my current one. My current email is [redacted], whereas the TextNow account is under [redacted] with the name Misty Grimes. I used to have a Google Pixel 6. I would appreciate any help as I'm unable to log in.

Hello, I registered a second number on the TextNow app using the emails [redacted] and [redacted] on my iPhone. However, when I tried to use the second number, it said the account was disabled, and I am unsure why it was locked. I would like to continue using the second number on TextNow for personal use, not business. Therefore, I am requesting to submit an appeal to unlock the account and continue using the second number on TextNow.

I had a TextNow number and lost my Cash Card. When I tried to get a new card, I realized I might have created a new account. I received the new card, but the issue is that the IRS sent my stimulus money to my old account. I can't remember the password for the old account to check if the money is there. I'm also unsure of the email address and password associated with the old account. Moreover, I no longer have access to the phone number linked to the old account to receive a verification code. I need assistance, please.

Dear forum members, I accidentally left my bag at the bus stop and one of my neighbor's acquaintances found it. It contained my tablet. I've noticed that charges are still being deducted from my phone service for the last three months, and I suspect the phone was also in the bag. The incident took place near Ballard area. I can't recall the phone number as I didn't have it memorized, and I can't locate my paperwork. Please reach out to me with the contact information from that phone as soon as possible. Since my significant other passed away, his belongings are with the individuals in his apartment building, including my phone. Your prompt assistance is greatly appreciated. Thank you kindly. - Gail Medlock

I have been a faithful customer of TextNow since it launched, but I am currently facing a serious issue that I hope you can assist me with. Last week, my phone was accidentally factory reset, causing me to lose my TextNow number ([redacted]). This has prevented me from signing into my Uber account, where I rely on driving to support my family. Uber was unable to assist me with this problem, and I cannot afford to lose my years of achievements and levels on the platform. I am willing to pay any amount to retrieve my lost number and secure it to my account. Unfortunately, I am uncertain which email address was linked to my number, but I believe it may be one of the following: - [redacted] - [redacted] Please, I am requesting your help urgently with this matter. I would be extremely grateful for any assistance you could provide me. Thank you. 🙏

I recently purchased a [redacted] add-on for my Tex now account without realizing I needed a SIM card. When I tried to activate the service through my text mail app, I discovered my device was incompatible. Despite speaking with support and attempting various solutions, the service would not work. I cancelled it within 15 minutes of purchase. I was assured that my refund would be processed immediately to my cash-out card. However, I have not received the refund yet. I have tried reaching out multiple times, but the automated system is not understanding my concerns. I am eager to have this matter resolved promptly and to receive my refund as soon as possible.

I signed up for TextNow using the "sign in with Google" option. After my phone reset unexpectedly, I lost access to my TextNow account which I used for 2FA with various apps, including Google. TextNow support couldn't assist me due to the initial Google sign-in. Now, I require access to Google to log in to TextNow and receive the verification text to access my 2FA for Google. I've tried reaching out to customer support for both platforms without success. I've been stuck in this recovery process for two weeks with no headway. Any help would be greatly appreciated. Thank you.

I recently created a TextNow account using my friend's phone due to losing mine. The service has been invaluable in allowing me to stay connected during this time of need. However, I can't recall the email address I used for the sign-up, making it impossible to locate the activation email. I know my password, yet without the email, I can't log in. Is there a way I can retrieve the email associated with my TextNow account using the phone number I provided during sign-up? Thank you for any assistance you can provide.

I'm currently experiencing difficulty accessing my account on TextNow's web platform. I use this system for sending text messages to potential clients as a realtor. Suddenly, I was logged out and now encounter a terms of use error when attempting to log back in. I have carefully reviewed the terms and believe I have not violated any policies. Despite trying to recover my account, I have not received the verification email. Restoring access to my account is crucial as I rely on it for daily communication with clients. I urgently require this issue to be resolved promptly.

I urgently need help as I can no longer access my account. I rely on Text Now via the web to send messages to potential leads as a realtor. I was unexpectedly logged out, and now when I try to log back in, I'm encountering a terms of use error. I have carefully reviewed the terms and believe I have not violated them. I attempted to recover my account, but I did not receive any email regarding the verification process. Access to my account is crucial as I rely on it to communicate with my clients daily. Please assist me in resolving this matter promptly.

I contacted TextNow via email about my TextNow number that I have had for four years, as they informed me that my service was canceled without specifying the reason. I inquired why they were unable to disclose the reason for the cancellation but did not receive a response to my query. I am sharing my email address at [redacted] and my TextNow number [redacted] in case anyone can assist.

I contacted TextNow via email regarding my long-term usage of my TextNow number. In their response, TextNow mentioned that they could not disclose the reason for the cancellation of my service, only informing me of the action taken. When I inquired further about this lack of information, my subsequent question went unanswered by TextNow. For any clarifications, my email is [redacted], and my TextNow number is [redacted].