TextNow Customer Service Issues

I've tried reaching out to live support several times, experiencing long wait times each time before getting disconnected. As a result, I'm resorting to email to resolve my issue promptly. I am facing login troubles with my account due to unauthorized changes made by my ex, who altered the password and email address associated with it. My name is Lana Carr-Metzger, and the original email on file was [redacted], possibly switched to [redacted] The phone number linked to the account is [redacted]. Regaining access to my account is crucial, as it affects my access to all other accounts with two-factor authentication. You can contact me at [redacted] or [redacted]. I am willing to provide identification documents if needed to resolve this matter swiftly. Eagerly awaiting your response.

I downloaded Textfree on my old LG phone, but it recently broke and locked me out of my Google account. I got a new number by paying $4.99 for a year subscription to receive verification codes at [redacted]. When my phone broke, I realized I needed to download the app again but couldn't access it. I thought it was a requirement for verification, but now I have a new number and can't retrieve the verification codes from Google to regain access. I used my aspiration debit card for the payment, and I'm willing to provide any necessary information to prove my identity and retrieve my original number to access my Google account and manage my finances.

Hello, I am currently experiencing harassment from an individual who may have my lost LG phone. After calling the number [redacted] and realizing it still had my number, I received a call from that number, which turned out to be a woman sending me inappropriate photos and messages. Subsequently, I received threatening texts from another number on the phone I am currently using. I fear that my personal information on the lost phone has been compromised. I suspect this individual has access to my information, and I might have been hacked, with my name being used by others. It has been almost a month since I lost my phone, and I have not received any assistance from TextNow regarding this matter.

Hello, I am being harassed by someone who may have my old LG phone that I lost a few weeks ago. I called the number [redacted] to check if my number was still active, and it was. Shortly after, I received a call from that number where a woman made inappropriate advances and sent me indecent photos. When I confronted her, I was threatened and now I am receiving messages from a different number. I fear that my personal information on the phone has been compromised. It's a concerning situation, and I'm worried about my security.

I recently purchased an activation kit that included a SIM card mailed to my address. I've received it but haven't activated it yet. I want to transfer my TextNow number to the new phone my brother bought me. The new phone is requesting an account number and a PIN. I tried using the TextNow number as the account number and the default PIN [redacted], but it didn't work. I paid $4.99, but I can't remember what it covered. If there are additional costs to secure my TextNow number, we are willing to pay. I just need help transferring my current number [redacted]. Any assistance would be greatly appreciated. Thank you and God bless.

I had an account with your company and ordered the Sim Activation Kit. After receiving the shipping confirmation, my account got unexpectedly suspended for violating terms. I am unsure why this happened and would appreciate assistance in understanding the situation. It is essential for me to retrieve my number since I have already printed business cards with it. The number connected to my account is: [redacted]. You can reach me at [redacted] Thank you for your help. Sincerely, D. Green

Hello, my name is Justin F. I created a TextNow account a month ago and purchased a subscription to retain my number and receive authentication codes. I have set up two-factor authentication to send a login code to my Gmail for added security. However, I am currently unable to access my Gmail or TextNow because I can't receive the authentication codes. I would appreciate assistance with accessing my TextNow account by verifying my identity, changing the associated email, or temporarily bypassing two-factor authentication. My TextNow number is [redacted], and the Gmail account linked to it is [redacted] Thank you for your attention.

Hello, my name is Jerica T. and I have been a loyal TextNow user for several years. I am grateful to TextNow Inc. for providing me with an affordable way to stay connected with my loved ones without the burden of expensive phone bills. Before discovering TextNow, I struggled with high charges and debt from traditional mobile service providers. Their fixed monthly plans often resulted in overcharging, making it unaffordable for me to stay connected. This affected my work and personal life negatively. However, since switching to TextNow, I have not encountered any issues in the four years I have been using the service. I recently learned about TextNow's SIM card option and affordable data packages, which allow users to access calls, texts, and internet without Wi-Fi. Although I am based in Canada and the SIM card offer is currently available only in the United States, I am hopeful that TextNow will expand this service in the future. I appreciate any assistance or information on how I can access this service in Canada amid COVID-19. I want to express my gratitude to the TextNow team and encourage others to try this exceptional app. Thank you for your time, and I eagerly await your response and guidance. Kind regards, Jerica T.

Hello, I am Jerica T., and I have been a loyal TextNow user for many years. I want to express my gratitude to TextNow Inc. for providing a cost-effective solution to stay connected with my loved ones without worrying about expensive phone bills. TextNow stood out to me because other mobile service providers were unreasonably expensive, leading me into debt in the past. With fixed monthly phone plan fees, I often faced overcharges with no viable alternatives until I discovered TextNow. I appreciate the excellent service TextNow offers, allowing free calls and texts. I have been a satisfied user for four years without any issues. Recommending this remarkable app has become a regular part of my conversations with friends and family. Recently, I learned about TextNow's SIM card package and affordable data plans, which piqued my interest. However, I found out this option is only available to U.S. residents, so I searched online for possible solutions. I stumbled upon a website mentioning TextNow's free talk and text service in Canada during COVID-19. I am hopeful for any assistance or information to help me access this offer. Thank you to the TextNow team for their dedication, and I eagerly await any feedback, advice, or guidance. Best regards, Jerica T.

Dear TextNow support team, I recently changed my Gmail password suspecting it was compromised, but I can't recall the new password. I set up TextNow as my recovery phone number and am unable to access my device or Google account under [redacted] Moreover, I can't remember my TextNow passcode. The number linked to my account is [redacted], registered under Lisa Reimer or Lisa Myhan. I urgently need the message records from a contact named Rex Sparks or Dr. Rex Sparks. Retrieving our conversations is crucial. My new email is [redacted] Could you advise me on recovering my account? Is it possible to update my email address for recovery purposes? Thank you for your assistance. I am eagerly awaiting your response. Best regards, Lisa Marie Reimer

My name is Stephanie Marie M., the phone number I purchased from TextNow is [redacted]. I am unable to access my TextNow account or my email, [redacted] I urgently need to change the email associated with my account or have the password reset. It is crucial for me to regain access as I have important evidence related to a pending human trafficking case in that email account. I am feeling overwhelmed and scared due to the time sensitivity. I am willing to verify my identity through video call or any other means necessary. Please understand the gravity of the situation as I cannot afford to lose the information saved over the past 4 years. This is my only means of holding the perpetrator accountable, and I am desperate to ensure justice and prevent further harm. Your assistance in resolving this matter promptly would mean everything to me.

This company inadvertently reassigned a number previously used by a criminal to me. The previous user was engaging in fraudulent activities selling defective illegal firearms to unsuspecting individuals. In turn, his angry customers reached out to me mistakenly. When I contacted Textnow to address the issue, they did not take any action or provide any solutions. I was left with no choice but to allow the number to expire so a new one could be assigned. It is concerning that no safety measures were implemented by Textnow. The thought that they might reassign the number to another innocent person is unsettling. This situation highlights the lack of proactive steps taken by Textnow to ensure the safety of their users.

I believe I was misled into providing my phone number when I purchased it from your company around two years ago for five dollars. The ads that appeared during my calls led me to accidentally make the purchase. I've had the service for two years with successful transfers to my new phones until now. This time, when I transferred, I ended up with a different TextNow number. I received a SIM card in the mail, which I inserted into a new phone after breaking my previous one. The new phone now shows a [redacted] number instead of my original [redacted] number, which is linked to my Cash App. I urgently need to have my [redacted] number on this new phone instead of the [redacted] number. This issue has been ongoing for three days, and I am frustrated. I would appreciate speaking to a live person to resolve this matter promptly.

Hello support team, I am writing to address the recent cancellation of my telephone number, [redacted], which I rely on daily. The lack of explanation for this action has caused inconvenience. I kindly request that my telephone be reactivated within the next 24 hours, accompanied by a detailed explanation for its cancellation. If my concerns are not addressed promptly, I will have no choice but to escalate the issue further. Thank you for your attention to this matter. Best regards, Toyna P.

Due to a recent car accident, my phone and a significant amount of my memory were lost. I am struggling to access my account as I can only recall a few details, like my phone number. This number holds sentimental value as I have had it for many years. I am eager to retrieve important messages, especially from my late husband, and other crucial data saved in the account. Can someone assist me in recovering access to my account in this challenging time?

I have been using Text Now for several years and even paid to keep my phone number. Now, I want to switch to Qlink and keep my Text Now number. I believe I need a carrier unlock code, and I think my account number is my Text Now cell phone number, which is [redacted]. I need to do this because my family members with special needs have memorized this number over the years, and changing it would be very difficult for them. It would be truly heartbreaking. Please assist me with this. Thank you very much!

I recently had to factory reset my phone and have been using TextNow for years without issues. After reinstalling the app, I was shocked to find out that my account was disabled due to alleged violations of terms of service. This is my primary number and I urgently need it reactivated as all my important messages and services are tied to it. My phone number is [redacted] and my email is [redacted]. I can't reset my email due to 2-step verification requiring access to my phone number. Please resolve this matter promptly as my bank updates are linked to this number. Thank you, C. Jenkins.

I acquired your phone number about six months ago and paid 99 cents to transfer it. The phone number in question is [redacted]. Unfortunately, I was hacked today and cannot access several of my accounts. I still have access to my Gmail account, [redacted], which is linked to my phone number with you. I have taken security measures with Google to secure my account. Kindly advise on the steps needed to regain access to the phone number associated with my account. I can provide identification to verify my identity. After resetting my password, my phone number was no longer linked to my account.

I have missed calls from my girlfriend who is in jail all day. I am getting frustrated about seeing voicemail notifications without actually receiving any calls. The app has been malfunctioning, and I am upset about not being able to communicate with her properly.

I am reaching out because I am puzzled as to why I did not receive a notification after paying for one of your services. Your website indicates that after purchasing a service, notifications can be received through text. I paid $1.99 for an ad-free month but did not receive an important notification from my bank. It is crucial for me to locate this notification to retrieve my funds, which are currently unaccounted for. It would be greatly appreciated if you could promptly assist me in locating and resending this notification. Thank you for your help.