TextNow Customer Service Issues

I'm having trouble accessing my account even after using the "forgot password" option and updating it. The account won't allow me to log back in. Can someone assist me in regaining access using a different email? My name is Carolyn Smith and my address is [redacted] Sexton In, Clinton, TN, United States. I'm using TextNow version 21.47.0.0. Please provide instructions on how to log back in with a different email address since I'm unable to access the account with the email [redacted] Thank you.

I am Timmothy C. and I have come across a company on your app committing fraud with your logo on their website. I have lost $[redacted] due to my trust in them. The company is 1st Capital Finance, and here is the number they used before discontinuing it. I require information on this number, or I will pursue legal action. You can reach me at [redacted] Thank you.

I purchased two different TextNow numbers to be locked in, but when I log into TextNow on my new phone, I am asked to choose a new number. I paid to secure the number [redacted] for 1 year with renewal in 10/[redacted]. My email address linked to my TextNow account is [redacted], and my name is Cerina Hurst. I am willing to provide a screenshot of my paid TextNow subscriptions on Google Play. Thank you.

I need help recovering erased text messages due to someone hacking my account. My messages were deleted, and I need them back urgently. I use an iPhone and a couple of Android devices. Is it possible to retrieve them by doing a system restore back to the day of the messages? Or are the messages stored on the server, making it impossible to recover them? If retrieving them is an option, please help me with the steps.

I am having trouble logging into my TextNow account. I have my TextNow phone number but using the forgot password link hasn't worked. I'm unsure which email I used or if I signed in with my Apple ID, and I no longer have the iPhone I initially used to sign in. I'm also trying to access my Apple ID, but verification will take 6 days. Dealing with this has been quite stressful, as I hadn't anticipated so many problems when getting a new phone. I appreciate any help you can provide to help me resolve this issue. Thank you for your time.

Hello TextNow Team, I am writing regarding my account. My family tried to reach me today but my number was not going through. Upon checking, I discovered my account was blocked and was advised to contact the support team. I urgently need help with my account as I do not understand why it was blocked. My mother is currently in the hospital, and I need to communicate with my loved ones. My account was created using the email [redacted] TextNow, I kindly ask for your support and assistance. Thank you.

Help Needed! Urgent matter! Snapchat changed my username without consent from Mgurgis14 to Mgurgis141 and erased all my photos! Following attempts to access my account using my email and phone number, they temporarily locked it yesterday. Today, I managed to login successfully using my phone number [redacted]. However, the account showed no followers or pictures. My Snapchat had over 20K subscribers, and I'm desperately requesting the company to restore my data. It appears someone may have breached my account as it has been behaving strangely. Reach me at [redacted] for any assistance. Your help is greatly valued. Thank you in advance. Warm regards.

I have been a user of your app for six years, relying on it for my work as a teacher to stay updated on my students' assignments and attendance. Unfortunately, my account got randomly banned, and despite contacting support, I was simply told that my account violated the terms of use. Confused, I carefully reviewed the terms and found nothing that I had breached. After creating a new account, I was banned again in less than 6 hours. The support team's responses have been unhelpful, offering only generic explanations and providing no specific details about the violation. While I no longer seek to recover my old account, I still value the app's utility and would like to create a third account. However, I am concerned about facing another ban. As a law-abiding government employee in a public school, I am earnest in seeking assistance to understand where I went wrong. I hope to receive a personalized response to address this issue promptly.

I was asked to give a comment for other customers, why did they ask that? If you are reading this about this company, run, run, run. Do not waste your time unless you are looking for apologies and suggestions about how to pay for the information. The company "Get Human" is less than helpful. If you use TextNow for anything, find another company. They have no intentions of helping resolve any issues. For five days straight, I pleaded for help, and despite logging out and resetting passwords, they don't offer any options for resolution. It appears nobody cares. So before you endure my plight, don't get TextNow or ever deal with Get Human. Sincerely... Good morning, my situation might be different. The first email my account was under got deleted, and the other email's password was changed before I got signed out. I am unable to log in. If I put the username I thought, it takes me to choose a number. If you can see the email my last number was under, I can provide you with passwords, and once verified, can you reconnect me? I have been trying to resolve this for four days straight. Please let's get creative and find a timely solution.

I’ve had the same TextNow account for almost a year without changing my password. I have always used Face ID to log in without any problems. However, yesterday I couldn’t log in and was told my password was incorrect. I tried to reset it, but the reset password link didn’t come to my email as expected. This is the first time I’ve encountered an issue with this account. If there's a way to receive the reset password link at my email address to resolve this, I would appreciate the help. Email: [redacted].

I am experiencing numerous issues with TextNow, including unexpected charges, technical problems, and misleading information. I was led to believe the service was free but ended up being billed monthly without my knowledge. I am frustrated by the lack of easily accessible customer support via phone, chat, or email. I work late hours which makes it difficult to reach support during their limited hours. Despite receiving a new SIM card and following all instructions, I am unable to use my phone, and the customer service experience has been extremely challenging. I feel let down by TextNow and regret using their services. My preferred method of contact is via text message at [redacted]. The situation has left me feeling overwhelmed and disappointed.

Good morning. I am having trouble recovering my phone number, [redacted], which I paid for the year. Each time I attempt to recover it, I am prompted to sign up for a new number due to not recalling the email linked to my account. I have several email options, such as [redacted], [redacted], and [redacted], but they may be outdated. Furthermore, if I used Facebook to sign up, I cannot access it without my TextNow number for the verification code. If you need more details, please let me know. Thank you for your assistance. Alicia Bella Z., signature was Bella AZ PayPal used: [redacted], which I used to confirm my number expiring in May.

This is the fifth or maybe sixth time I've had to reconnect. I keep getting sent to that dollar text anytime now thing. Please don't do that, as I cannot do that. I don't have a dollar, and if I had dollars, I wouldn't be using the Obama freebie. I don't know what happened; my son borrowed my tablet, but not if I have to use my hands too much because they're disabled. Today, both hands have gone numb from being on this tablet all this time trying to prevent disconnections.

Recently, I downloaded a text conversation and noticed some discrepancies in the timestamps. I reside on the West Coast of North America (Vancouver, British Columbia) and follow PST. We recently adjusted our clocks forward by 1 hour on Sunday, March 13, [redacted], at 2:00 AM (which became 3:00 AM). The issue arises with a text sent on Saturday, March 12, [redacted]. My phone and the downloaded copy display the time as 7:41 PM (the downloaded copy shows UTC), while TextNow's website indicates it was sent at 6:41 PM (1 hour earlier, without UTC mentioned). In the next message sent on March 17, [redacted], all platforms (phone, downloaded copy, and website) show the time as 2:27 PM.

I had an issue on 3-4-22 when my Facebook account was hacked. I resolved it by changing passwords and email. Recently, my TextNow account prompted me to pick a new number without my request. I use TextNow daily and did not ask for this change. I'm concerned about the sudden switch and unsure why it happened. My previous number was [redacted]. You can contact me at [redacted] or my new email [redacted] I tried reaching out through live chat for help but faced payment issues. Why did the fee increase to $5.00?

I have had my TextNow number for over 2 years. It holds a lot of important contacts I only have in my TextNow history, not saved as contacts. A few days ago, my account logged out unexpectedly, and when I tried to log back in, it kept saying "wrong password," indicating a potential hack. Despite recovering my password, I couldn't access my old number. Instead, it repeatedly prompted me to create a new account. I tried signing in with my email or Google account, but it only led to creating a new account. This situation is causing me a lot of stress because I need those important contact numbers from my old TextNow history. I created a new TextNow number after being asked to make a new account multiple times.

Hello, I am Debbie Cobarrubias. I am currently facing difficulties recovering my TexNow account after an incident on 3-30-22 where my phone with the number [redacted] was stolen along with my belongings. This has resulted in losing access to my accounts and contacts. I am in need of assistance to retrieve my contact information associated with my TexNow number or to regain access to my TexNow account. I have temporarily created a new email address due to the situation. I am struggling to deal with this situation and it has been overwhelming. Your help in resolving this matter would be greatly appreciated. Thank you.

I am contacting you regarding our use of your text now service for the past 2.5 years. We designated my text now number ([redacted]) as our customer support line due to the excellent service provided. Recently, I was surprised to receive an email stating that my account had violated your terms of use, resulting in the suspension of my account and number. I am unsure about the nature of this violation as we have always strived to comply. If an issue arose, please notify me so we can address it promptly to prevent recurrence. Additionally, it is possible a customer may have lodged a complaint. I urge you to thoroughly investigate before making any hasty decisions as customers may sometimes be mistaken. I kindly request that you reinstate my account temporarily to allow for the transition to a new number for our customers. Your prompt attention to this matter is greatly appreciated. Thank you.

Hello. I registered for a TEXTNOW account using my email address "[redacted]" However, when attempting to log in, I discovered my email account is locked due to the need to verify my phone number. Unfortunately, the verification cannot be completed since there is a message stating "Messages to this number are currently not supported" in my TextNow account. I also purchased a "lock-in subscription" to retain the number. I urgently require access to both my email and phone number but am currently unable to do so. Please assist me. As I am unable to access my email or phone number at the moment, I can be contacted via my roommate David Marshall's email at [redacted]. Thank you for your prompt attention to this matter. Joey E.

I am noticing a sudden increase in charges when calling domestic numbers as if they were international calls. The number I am dialing is out-of-state, and it has been the primary way of communicating with a long-time loved one for many years using this account. This issue started only recently, and I am unsure how to address it. I fear being taken advantage of financially in order to maintain communication. This situation is distressing, given my current financial constraints. I am frustrated at the thought of having to wait until I can afford to speak freely again with someone who has been a constant in my life. I am seeking any possible assistance to resolve this matter. Your support would be greatly appreciated.