TextNow Customer Service Issues

I've forgotten my phone password, and it's preventing me from accessing my emails to reset it. I'm unable to verify my email account because the verification code is sent to my inaccessible phone number. I'm unsure if the password was changed or if I simply forgot it. I believe I know the correct password, but I can't access my email to confirm. Your assistance with resetting my password would be greatly appreciated.

When selecting my phone number, I saw one that I liked, which was [redacted]. This particular number was the main factor that led me to pay the $4.99 per year fee. I proceeded with the payment process, including resetting my Google account password, and completed the transaction through Google Pay. Unfortunately, after paying, I realized that I did not receive the number I had initially chosen. I am disappointed as this specific number was the sole reason for my decision to make the payment.

I have noticed a duplicate charge in my payment history for locking in my number for the year through the Google Play Store using my Visa card linked to my account. I received two text messages from TextNow confirming the payment and stating that my phone number has been locked. Both messages are identical but were sent at different times, about 15 minutes apart. All confirmations and transaction records seem to be duplicated. This is my first and only purchase with TextNow, so I have no previous transaction history. I would like to confirm whether I was double charged for this purchase and if so, I request a refund for the extra amount. Thank you, A. A.

Hello, I am reaching out to express my frustration with my experience using the TextNow App. Recently, I faced significant issues with my account being blocked and removed without any explanation or warning, despite not violating any terms. This has resulted in disruptions to both my personal and business communications, causing me to lose customers and business opportunities. I am requesting a secure resolution to this matter. If TextNow wishes to prevent me from using the app in the future, I expect a refund of my fees. My new account details for reference are as follows: - TextNow Number: [redacted] - Email: [redacted] - User ID: Monicabrucegh19 I hope for a prompt and satisfactory response to ensure the security of my account moving forward.

I accidentally uninstalled the TextNow app on my phone. When I redownloaded it and logged in with my email, it assigned me a new number instead of my old one that I paid for a year's service for. My old number is linked to all my accounts, and I have the receipt for the service. I need help getting back my old number. Thank you.

I recently received a GSM SIM card after my network switched. But now, when I attempt to activate it, I'm being prompted to buy a new SIM card. My phone is compatible with TextNow service, and the SIM they provided should work, but it won't activate. Strangely, my old SIM also won't activate. I have searched through the support section thoroughly and even resorted to using Google, which led me here. I'm feeling quite lost about what steps to take next. I'm hopeful someone here can provide assistance!

I woke up this morning to find that my TextNow Account has been "terminated" without any explanation. Having used TextNow for several years without any issues, I was surprised by this sudden termination. It seems to have violated a guideline, but the reason remains unclear to me. I am puzzled by this action and am requesting an immediate reactivation of my account. I have had this account for a long time, and my number has remained constant. This, in itself, should warrant reactivation. I have always been a supportive user of your app and mean no harm. However, I find it unfair to be randomly terminated without being given a reason. All I am asking for is the restoration of my account with the attached email. Thank you.

My account was unexpectedly cancelled after being active for over two years without any changes in usage. Upon trying to log in through the app and web browser, I received a message stating that my account violated the terms of use and was no longer available. This disruption resulted in me missing an important appointment, as TextNow was functioning properly in the morning when I scheduled it, but by the afternoon, the other party couldn't reach me via TextNow. This incident was quite frustrating as I initially believed the person was a no-show, only to realize later that TextNow had suspended my account without prior notice. I hope the company can provide more transparency and assistance to users facing similar issues in the future.

I mistakenly signed up with the wrong email address. My correct email is [redacted] However, during the sign-up process, it registered as [redacted] Days ago, I saved my number through the Play Store or my Google Pay account under [redacted], and I still have the receipt. I am unable to log in as the password does not work, leading to a prompt to contact support. I suspect there may be multiple emails linked to the same number, [redacted]. I would appreciate any assistance in resolving this issue to ensure everything is in order. Thank you.

Creé una cuenta de Apple con un número de Texnow. Ahora necesito el Texnow para acceder al Apple ID, pero para entrar al Texnow, debo ingresar a mi iCloud. Estoy atrapado sin poder acceder a ninguna de las dos cosas. Necesito recuperar mi cuenta. Tengo todos los datos, incluida la contraseña. Ojalá puedan ayudarme. La cuenta de la que perdí el acceso es [redacted] y la contraseña es Dayar.[redacted]. Mi nombre es Danys Luis R. Por favor, si pueden ayudarme, háganmelo saber o si necesitan más información para devolverme la cuenta.

I have activated my SIM card, but my phone is showing that it is not connected to any network. The advertisement for the SIM card mentioned that I wouldn't need to rely on Wi-Fi to make calls, but I've found that I can only make calls when connected to Wi-Fi. I need to be able to make calls without relying on Wi-Fi since I'm not always in a Wi-Fi zone. I believe TextNow should assist me in connecting my phone to their network as advertised, so I can stay connected to make calls without the need for Wi-Fi.

I connected my TextNow phone number to my Facebook account, which is now locked. I need to regain access to my Facebook account, but I can't retrieve the necessary code from TextNow as I am locked out of Facebook. I urgently require assistance linking these accounts. Can someone please provide a phone number to contact TextNow support? Thank you.

I am Lashon Butler. I canceled my service yesterday as I couldn't make outgoing calls. I paid $19.99 for a service I didn't receive and now I am requesting a refund to my debit card. My phone number is [redacted]. I didn't anticipate facing such difficulties activating something I couldn't use. I bought a TextNow SIM card, paid for unlimited calls, and experienced no results. Hence, I am politely asking for a refund and to discontinue my subscription. Thank you for your understanding. Regards, Lashon Butler.

I'm having trouble accessing my Cash App account because I can't retrieve the security code. I forgot the password to my Gmail linked to the account. I contacted customer service, but they couldn't help me. How can I regain access to my email to get the security code sent via text?

I recently changed my phone number due to inactivity but now I am having trouble accessing my account as I no longer have the old number associated with it. I'm seeking assistance to recover access to my social account. If there is a way to forward any necessary information to my new number, that would be greatly appreciated. To verify my identity, you can check my account history to confirm that the old number with the last four digits [redacted] and a California area code was indeed mine.

Hello, my name is Lashon Butler. I previously requested to cancel my subscription a few days ago and receive a refund. I mentioned that the service is not compatible with my phone, hence my decision to cancel. The $19.99 has already been deducted from my account. I plan to dispute this charge with my bank on Monday to prevent any future unauthorized payments. I have reached out to your customer support multiple times without any response. I do not wish to continue with your service and would like a refund promptly. Thank you, Lashon Butler.

I am unable to access my long-time TextNow phone number, [redacted]. I check it daily and recently confirmed my password, last updated in August. I keep detailed records for reference. I utilize two email addresses, a BellSouth one and a Gmail account. My notes show I used the Gmail, [redacted], but I receive reminders from TextNow at my BellSouth address, [redacted] If I cannot regain access to my number, which I have had for years, I may consider switching to another provider. It is crucial for me to have a reliable number that does not change. Thank you.

My phone was damaged, and I had set up two-step verification on it. Unfortunately, I'm now unable to access my email linked to my TextNow account. When I try to log in, I can't verify my identity as I can't access the verification email. This has left me locked out of my TextNow account. The phone number connected to my account is [redacted]. For any contact, please reach out to me at [redacted]

My husband's phone went missing, and he was without TextNow for over a month. He now has a new device but is unable to sign in to his account. Unfortunately, he doesn't have access to the email linked to his account and has tried all his remembered passwords without success. It's crucial that he doesn't lose his phone number. His account information is as follows: [redacted], [redacted]. Your assistance with this matter would be greatly appreciated.

I am experiencing issues updating my account password via email to log back in. My phone number is [redacted] and my email is [redacted] I am looking for assistance. My name is Carolyn Smith, address [redacted] Is Sexton Ln, Clinton, TN [redacted]. I believe these details are sufficient. Please send any information to my alternative email [redacted]