TextNow Customer Service Issues

Hello, I have unfortunately encountered an issue with my cell phone. There is an open crack on the screen causing a problem known as a ghost screen, where it starts pressing random buttons on its own. This has become quite frustrating for me, especially since I just discovered the term through my research efforts. Upon returning from walking my dog, I noticed that the phone had autonomously subscribed to and paid for the ad-free service. As I am currently on disability and unable to afford the $13.99 fee, I kindly request the prompt removal of the ad-free service subscription and a refund of the payment. I am generally satisfied with the service, particularly the Number Lock feature, and I do appreciate the advertisements. Thank you for your assistance. Sincerely, C.R.

I had issues with my TextNow account over a year ago and stopped using it. I now need to recover my TextNow number linked to my Gmail account, [redacted], in order to access other accounts. Please do not send any information to this Gmail account as I can't access it. My name is Kimberly R Coffey, and you can reach me at [redacted] or [redacted].

I have been using TextNow for two months now, and initially, I was able to make calls to the UK and US without any issues. However, in the past two weeks, the app has been prompting me to purchase credits to make calls to the UK. I went ahead and bought credits, receiving a confirmation email from my bank that the payment went through. Despite this, I have not received any notification from TextNow that I can now make calls to the UK using the credits purchased. I am still being prompted to buy credits. I kindly request for a resolution to this matter; either provide me with the calling capability to the UK that I paid for or refund the money spent on purchasing the credits.

Hello, I've been unable to log in with my credentials on a certain app for some time. As a workaround, I had been using a Windows browser instead. Today, I successfully installed the newest version of the TextNow app on Ldplayer for Android, and even managed to change my password. After deleting my old TextNow number ([redacted]) and attempting to get a new number, a popup appeared indicating suspicious activity. I followed the prompts to verify my identity through my email ([redacted]) and completed all necessary steps, including updating policies. However, I was then informed that my account had violated terms of use and was deactivated along with the number. I'm baffled by this turn of events, especially since I had been using ProtonVPN without issue. I'm reaching out for assistance to rectify this situation as I believe there must be a misunderstanding. My old password was set on 09/10/20 as "Yem9D_i0O0kl84s" and the new one is "PhLnmR_f4Duq3_0O0zrbuke." Your help in resolving this matter would be greatly appreciated. Thank you, Fritz from Sacramento, CA

I am experiencing an issue with my Textnow GSM SIM. While I can make outgoing calls and send texts, I am unable to receive calls unless Wi-Fi is on. Additionally, I do not receive text notifications unless connected to Wi-Fi, despite having no call blockers and all permissions granted to Textnow. My OnePlus 7 Pro phone, compatible with T-Mobile bands, shows full strength for LTE and VoLTE when mobile data is on, and I am close to a T-Mobile tower. After calling the Textnow number, I receive a message stating that the subscriber is unavailable. Refreshing the Textnow screen shows missed call notifications and received messages after manual refresh. I have tried the SIM in multiple phones with the same issue persisting. Contrarily, another GSM carrier SIM works fine on my phone for calls and texts.

I am having difficulty accessing my Snapchat account as the verification code is being sent to my old phone number [redacted]. My current phone number is [redacted] and my email is [redacted] Despite multiple password changes, I am unable to unlock my account through the website. I am confident that I am entering the correct password. I am concerned about potential unauthorized access to my account and would like MetroPCS to send a new verification code as soon as possible. Kindly unlock my account, as I have provided both phone numbers and email for verification. Please respond to [redacted] Thank you.

I am having trouble accessing my Snapchat account because the verification code is linked to my old phone number, [redacted]. My current phone number is [redacted] and my email is [redacted] Despite using my current email to sign in, I am unable to retrieve my old account. I have also repeatedly tried changing my password as per Snapchat Support's instructions, but to no avail. This situation is frustrating, and I'm uncertain why my account is locked. I assure you that I am entering the correct password, as saved in my notes. I kindly request assistance from Gethuman to unlock my account promptly. Could MetroPCS please send a new verification code? I am concerned that my old account may have been compromised. For any communication, please reach me at [redacted] Thank you.

Hello TextNow, I am reaching out because my Snapchat account has been locked due to not having access to my old phone number [redacted]. My current phone number is [redacted] and my email address is [redacted] Despite providing my current email for verification, I have been unable to regain access to my account. I have tried changing my password multiple times but still cannot unlock it through the website. I am certain I am using the correct password as it is saved in my notes. This situation is frustrating, and I am unsure why my account was locked in the first place. I have shared both my old and current phone numbers along with my email for security purposes. Any assistance from TextNow or Gethuman to resolve this issue and unlock my Snapchat account would be greatly appreciated. Can MetroPCS please send a verification code directly to my email to help me regain access? I am concerned that my account may have been compromised without my knowledge. If possible, could TextNow assist in sending a verification code linked to my old phone number to address this security breach? I eagerly await a response either from Gethuman or TextNow via email at [redacted] Kind regards.

When attempting to access my Snapchat account, a "suspicious log-in" message appears, prompting a verification code to be sent to my old phone number, which I no longer use. After reinstalling the app, it requires a verification code even though I know my password. Unfortunately, I can't recall the associated email. My username is Mgurgis3, and my current phone number is [redacted]. Snapchat, please unlock my account or communicate via [redacted] to provide the necessary verification code for me to access my account.

Hello, I have recently encountered an issue with TextNow. When I try to access verification codes through the browser, I am now prompted to provide a cell phone number to unblock the message. This is inconvenient for me as I do not have a cell phone and use virtual numbers for specific reasons. I would appreciate it if TextNow could resolve this matter and allow me to access the codes as I did before without needing a cell phone. Thank you.

Hello, I have recently encountered an issue with TextNow. When I try to access verification codes through the browser, it now requires a cellphone number to unblock the message that TextNow automatically places there. The message prompts for an account update to view verification codes. This change poses a problem for me as I do not have a cellphone. I prefer using virtual numbers for specific reasons. I kindly request for this issue to be resolved so that I can access verification codes without the need for a cellphone number. Thank you.

Hello, I am experiencing an issue with TextNow. When trying to access the service through the browser, I am now required to provide a cell phone number in order to unblock verification codes sent by TextNow. This new process prompts me to update my account to view the verification code, which is inconvenient as I do not own a cell phone. I would appreciate it if this could be resolved as I use virtual numbers for specific reasons and not everyone may have access to a cell phone. Thank you for your assistance.

I have been receiving threatening messages from a text now number, and I am quite certain of the person behind it, but they are not disclosing their identity. I intend to file charges against this individual once their identity is confirmed. The threats and defamation have been directed at both me and my pregnant partner. How can I determine the owner of this text now number? Moreover, if text now refuses to cooperate, can they be held responsible if any harm comes to us? The number in question is [redacted].

Hello, when accessing TextNow via the browser and attempting to send a verification code from Telegram or other applications, I am prompted to download the TextNow app to view the message or update my account. This process is inconvenient as I do not currently have a mobile phone. Not all users rely on a mobile phone number for all their needs, so it is frustrating that the verification codes cannot be received through the browser without this additional step. I would appreciate it if this issue could be addressed.

My wife does not use and has no intention of using the Text Now app on her Apple 8 phone. However, when I or others try to call her, they receive a message saying "The Text Now customer is not available now, please leave a message." Her phone shows no record of these calls or messages, causing her to miss important calls. We have contacted AT&T and the tech team at Best Buy, but no traces of the software have been found on her phone after a complete reset. We are seeking a solution to stop these messages from appearing and ensure that all calls go through as intended, as we have no need for this type of software. Thank you for any assistance you can provide.

I recently purchased a SIM card for $5 and received it less than a month ago. I've been using the phone number [redacted] for close to a year, and it's crucial that I retain it. This number is linked to several businesses and my job, so it's vital that I keep it until I can switch to a new phone and number. Your assistance in helping me retain this number would be greatly appreciated. Thank you.

Hello, I need assistance recovering my old account. My phone number was [redacted]. I recently purchased a SIM card from you for $5, making my phone number more permanent. Your service has been very helpful. Changing my number now would be a lot of work as I would need to update it with friends, business associates, and for insurance purposes. I am currently dealing with a lot in my life, preparing to move in the next 3 weeks and trying to get my old job back. I would greatly appreciate your help in retrieving my old phone number ([redacted]), which I lost less than 24 hours ago. It's urgent. You can also contact me via email at [redacted] Thank you very much and God bless you.

I recently purchased a TextNow activation kit for my BLU G90. Despite following all the recommended steps to activate and use my new SIM card, I have been unable to make or receive calls and texts without using data or wifi. Since this was meant to be my primary number, I deactivated my previous service. I also purchased a data pack through TextNow in hopes of resolving the issue, but unfortunately, it did not help. Despite reaching out to chat support over six times, I have not received any assistance with this problem. At this point, I am simply requesting a full refund for the $4.99 activation kit and the $19.99 data plan add-on, as I was unable to use any of the services.

I sent my fiancé to Verizon to fix a camera issue with my iPhone. Upon their visit, Verizon replaced my SIM card and reset my phone. Upon trying to recover my iPhone 8 account, I realized all my information was erased and recovery attempts failed. I am unable to access my iCloud account linked to the email R**************@icloud.com, which is also associated with my Textnow account. Apple has been unable to help me recover the account after multiple hours with their IT department. My main issues are: 1. Unable to access email R**************@icloud.com, my recovery account for Textnow. 2. Unable to access Textnow, where R**************@icloud.com is the recovery account. 3. Textnow has not responded to my attempts to reach them. I am stuck as Textnow is unresponsive, preventing me from recovering important data stored in my iCloud account. Without Textnow's assistance, I am unable to retrieve essential information. I hope someone can help me with this situation.

I have been using my TextNow number for approximately a year. On my birthday yesterday, my account somehow logged out, and I am now unable to log back in. I have tried multiple email addresses, but I am unsure of the one I used to set up the account. Despite still being able to receive voicemails on my number, I am feeling frustrated as I cannot access my account. I have considered getting a new number, but I have been using TextNow daily for over a year, and all my important contacts, messages, and voicemails are associated with this current number. Any assistance from you would be greatly appreciated.