TD Bank Customer Service Issues

Greetings, I attempted to link my TD Bank card and account to my PayPal but encountered issues. I received a message stating that the bank did not support setting up the PayPal account. I am seeking guidance on how to successfully link my TD account and credit card to PayPal. Currently in Trinidad and Tobago for medical reasons, I wonder if my location may be a factor in the difficulty. Any assistance would be greatly appreciated.

In mid-May, I reported a fraudulent charge on my TD Visa card. After destroying my old card and receiving a new one, I noticed the charge was still present. I contacted TD Visa customer service, and after an hour-long call, I learned my claim was denied. They advised me to call the Fraud Department. However, my attempts to reach them on June 13th and 14th were unsuccessful despite waiting on hold for 30 minutes each time. This frustrating experience has made me consider taking my business elsewhere if I am unable to resolve the issue promptly. I hope to speak with the Fraud Department soon to fight these charges and continue my loyalty with TD.

Hello, I would like to thank you for your email. It has been nearly three months since I opened a business account at the bank, but unfortunately, I have not been able to use it for my business since its opening. My representatives, Social Enterprises LLC, informed me yesterday that they updated the phone number for receiving the security code for logging into the bank. The correct number should be [redacted]3, as I had suggested to them. Despite this update, when I logged into my online banking, I noticed that the number had not been changed. I kindly request your assistance in resolving this matter promptly as I have already waited for almost three months for the account to be usable for both login and ACH/Wire Transfers. The waiting period has been challenging, and now that my agents recommended that I directly contact the bank about this issue, I am reaching out to seek your help. I have attached my business website www.deallysales.com and my business email address [redacted] for your reference. Kind regards, Athman

My name is Dwight E. Andrews. I recently opened an account with your bank and transferred one thousand dollars from my Bank of America account. I used a BOA check deposited through the TD Bank app. However, the deposit is showing as pending in my TD Bank account. Additionally, I am unable to log into my account through the app today, despite using the same password. I am currently overseas and unable to visit a branch. I will return on August 8th. I kindly request your assistance in resolving this matter as it is causing me some concern. Thank you.

As an employee of Jefferson Health NJ, one of the benefits they provide is a $50.00 bonus for opening an account and spending over $[redacted].00 within 90 days. I opened my account on 1/26/19 and made a payment of over $[redacted].00 on 1/29/19 for an auto repair using my debit card. Despite contacting [redacted] and the branch manager multiple times, I have not received a resolution. They keep saying they are "working on it" but I have yet to see any progress. I have documentation proving my eligibility for this bonus if necessary.

I have information about someone using an account of a deceased person since January. The deceased individual is Mary Ann Dulay, while the account holder was Marissa Contreras (potentially). Mariano Contreras, Marissa's son, also has an account. The address associated with these accounts is [redacted] Collins Avenue, Miami Beach FL [redacted], Mirage Condominiums Unit # 11 A. There have been reported instances of fraudulent activity on this account, and the individual using it only contacts by phone, never in person. Mary Ann Dulay is actually 60 years old, not 86 as indicated on the account. She mentioned receiving monthly pension/SS payments. It would be appreciated if you investigate this matter further. Thank you.

I attempted to check our account online, but was asked to fill out information for a 'single use security code'. We are permanent residents of the Republic of Panama and contacting us via cell phone is not feasible. We have held our account at the Georgetown, SC branch since [redacted] and receive our U.S. and UK social security payments through it. The account is jointly under Kenneth J. Manley or Pauline M. Manley, with account number [redacted]. Please advise on how we can access our account online without the need for the 'single use security code. Your quick assistance would be greatly appreciated. - Kenneth J. Manley

Dear Customer Support, I am encountering difficulties accessing my online bank account while in Iraq to perform money transfers. Despite attempts, I have not been successful in logging in. I am seeking guidance on how to gain entry to my account remotely. Attempting to reach out through the bank's international toll-free number has proved challenging as it is not accessible from Iraq. I am willing to provide my banking information through a secure chat system or live chat to confirm my identity as the account owner. Details of my checking account and Aeroplan credit card are available. In July, prior to departing Calgary, Canada, I executed a money transfer totaling over CAD1200 from my checking account to my TD credit card. In Iraq, my contact number with full code is: +[redacted][redacted] Your prompt assistance is greatly appreciated. Sincerely, Raad Swady

I recently opened a checking account with TD Bank online. I design web accounts for various companies, and sometimes work with loan applications, including payday loans. Unfortunately, due to a legal matter related to child support, my TD Bank account was locked for potential fraud reasons. I received a letter informing me that my funds would be available in 6 days. It's been over 10 days now, maybe closer to 13, and I still can't access my account online or in person. Customer service advised me to visit a branch, which I did, but they were unable to assist me further. I'm frustrated that despite providing all necessary identification, I'm unable to access my own funds. Can someone please clarify why this issue persists despite verifying my identity?

Good evening! I am Michael Hyland from Old Bridge, NJ. I would like to inquire about the possibility of increasing the interest rate on my TD Growth Money Market account. Currently, I am only earning 0.1% interest, which seems quite low compared to when I initially opened the account last year. Are there any other savings account options available at TD that offer higher interest rates? I have noticed other accounts offering rates above 2%, such as Marcus by Goldman Sachs, Prime Alliance Bank, and BMO Harris, with minimal fees and a minimum balance requirement of $5,[redacted]. Any assistance or advice you can provide on this matter would be greatly appreciated. Thank you, and have a great day!

Good day, I wanted to report that our Google email was hacked on October 1st, [redacted]. We are worried about our bank account's security now and are looking for options to add extra security measures to our online banking to stop any potential suspicious activities. The hack seems to have originated from Hong Kong, but we are uncertain of this. Thank you for your help with this concern. Best regards, B&J Heller 63 Old Litchfield Wharf Rd Litchfield, NS, Canada Phone: [redacted] Keep a positive attitude.

Hello, I am in Colombia and my money disappeared from my account. The last transaction I made was for a beer at a bar called Barbas, and then I made a withdrawal at an ATM an hour later. At the moment, my card has been stolen, and I don't have access to any account information. I need access to my account so I can review the transactions made after the theft, but I can't access my account because they send a code to my phone, which was also stolen. This information is important because I need to file a report in Colombia and also with you, as the money disappeared from my account.

I require assistance with transferring funds from my bank account in Greece to my TD bank account in the USA. 1) The Greek bank is requesting my account information in IBAN format. Should I combine my routing and account number as one for this? 2) Could you provide me with the current exchange rate between euros and dollars? I am uncertain whether I should have the Greek bank convert the funds to US dollars before sending or transmit them as Euros for TD bank to convert. Thank you for your assistance.

I'm having trouble signing into my account; it's not accepting my correct answer. Please direct this to the HR department. I am a casual customer service representative available for immediate 35-hour days. My job number is 264011BR at Concorde PL Commercial, under the name Rose V. You can reach me at [redacted] or via [redacted] Education Background: - Ryerson University: Introduction to Financial Accounting - Prosthetic and Glamour Makeup - Seneca College: Introduction to Payroll - Western Technical Commercial School: SSGD - Certificate received from The Canadian Payroll Association: Introduction to Payroll - IBM Course: Computer Operator S/38 Work Experience: - Fine Dining Restaurant Waitress (2[redacted]) - OPSEU Contract: Members Record Document Scanning Records Clerk - Canadian Institute of Business Valuators: Clerk/Reception - ICT Kikawa College: Reception School/Chiropractor - Canadian Institute of Chartered Accountants Computer Operator S/38 References available upon request.

I recently sold my phone online to someone named Mr. Debayan Mitra. He claims to have sent the payment and provided screenshots as proof. I received an email from "TD BANK ALERT" stating that a transfer of RS12,[redacted].00 was made from Mr. Debayan Mitra's account to mine, but the amount has not reflected in my account after 24 hours. Mr. Debayan is pressuring me to send the mobile phone before the payment is confirmed. I am concerned about the authenticity of the email and the payment. Can you verify if this email from "[redacted]" is legitimate and if the payment is real? Thank you.

I recently received a bill for a TD Retail Service account (Samsung Financing) that I don't recognize. I haven't provided my phone number or SSN since I didn't open this account. I've been unable to contact customer service for assistance. I have no details about this account's creation, location, or purchases. I am in the process of filing complaints against TD Retail Services and Samsung Financing with various consumer protection agencies at the county, state, and federal levels, as well as the OH State Attorney's Office.

I recently tried to get Samsung Financing via TD Bank to buy a Samsung TV. Unfortunately, my application got denied. The purchase ended up going through Affirm with more expensive payments, which isn't ideal for us. I'm confused about why TD Bank rejected the loan and frustrated that I can't seem to talk to a person when I call. The system just prompts me for an account number that I don't have since I don't bank with TD Bank. It shouldn't be so complicated to buy a TV.

I am always having trouble with the TD Bank Rewards website. When I click to redeem points, a white box appears for a split second, then the screen goes blank. I have already filed a complaint with reference number [redacted]8. Despite numerous attempts last week, I only managed to access the page once, and since then, it has been consistently blank. This issue has persisted for months, leading me to stop using the card for over a month out of frustration. Even though I restarted last week, the webpage is still not functioning well. Interestingly, I don't encounter any problems with rewards programs from other banks, only with TD Bank.

I am writing to report an incident of suspicious activity on my TD Green VISA card that occurred on August 3rd, Saturday. Unauthorized transaction was made for $[redacted].99 at SHOPPER'S DRUG MART #[redacted]. I never spend over $[redacted] at Shopper's and did not make this purchase. I visited a different Shopper's location on the same day and only bought an item for $9.03. Despite contacting them, no record was found. TD advised me to speak to the store manager, who was unable to help. Shopper's provided me with two case numbers ([redacted]8 & [redacted]6) but failed to follow up. The manager at the Leslie and York Mills location suggested involving the Flemingdon Park branch. After several unsuccessful attempts to reach them, I seek assistance in resolving this matter. I can be reached at [redacted] or on [redacted]. Your help is greatly appreciated.

I previously had an account with your company and encountered various issues in the past. I lost around $1,[redacted] due to a recent problem with my account. I opened the account to benefit my business and used it for online deals with partners. The issue arose when I needed to receive a check, and despite providing all necessary documentation, the process became chaotic. They assured me everything was in order, but later claimed they weren't sure what went wrong. This situation has caused me financial loss and damaged my reputation with business associates. I seek quick compensation for the money I lost and demand better communication and resolution from your company. Please contact me promptly to address this matter.