TD Bank Customer Service Issues

I have been a client at TD Bank since they opened many years ago. The customer service at the Westhampton branch has been outstanding. However, the curb appeal has lost its charm and is unsightly. As a landscape business owner with accounts at TD, I provided my card and landscaping advice at both your Westhampton and Hampton Bays locations. I recently spoke with the new manager at the West Hampton branch about the issues on the property, such as mites, bag worms, weeds, and dead or overgrown trees. I have taken photos to share with your corporate office if needed. Please email me if you'd like me to forward them to you. I just wanted to emphasize the importance of maintaining our community's curb appeal. Calais

I'm having trouble accessing TD's online banking website and keep receiving an "access denied" message. I am currently overseas in Iraq for an extended period and rely on online banking. I have previously accessed the website with no issues. I am finding it difficult to reach out via phone due to long wait times and high costs. I really need assistance to resolve this issue and access the TD bank main page. I appreciate your prompt response. Thank you, M.A.

I experienced an unauthorized charge from Rosetta Stone on my account, resulting in $70 in overage fees. Upon noticing the charge, I contacted my bank, who directed me to reach out to the merchant, as the charge was still pending. Rosetta Stone was unreachable by phone, so I used their online chat support. After discussing the issue, they acknowledged the error and issued a refund. I am reaching out in hopes of being reimbursed for the overage fees caused by this technical error, as I was informed over the phone that no further assistance could be provided. If necessary, I can provide a screenshot of the chat conversation for your review.

On September 7th, I was mistakenly charged $[redacted].26 plus $49.78 for a trip I didn't take. I initially tried to book an Uber but canceled due to a long wait, and then I took a ride with June who arrived in 7 minutes and dropped me off at my destination, [redacted] Taaffe Place, Brooklyn. Subsequently, I received an email receipt for the incorrect charges which left me shocked. Upon further review, I found proof in my emails of the journey with June, confirming I was not in the Uber where the charges originated. I have reported this issue to TD Bank for investigation as it appears to be a clear case of fraud. I am requesting assistance in canceling these charges and will review all my statements to ensure this does not happen again. I appreciate any help and look forward to resolving this matter. If additional information is required, please let me know. Thank you for your assistance. - Mara Sambugaro Framesqui

Subject: Assistance Needed Regarding International Wire Transfer Dear Barclays Bank, I am writing to address an issue concerning an outgoing international wire transfer of $9,[redacted] from TD Bank in Dover, Delaware to PM Searle on 02/28/[redacted]. Despite requesting Barclay's return the funds, there seems to be a communication breakdown, leading to TD Bank closing the case without confirmation of the transfer. After attempting to contact Barclay's without success, both PM Searle and I were directed to have TD Bank initiate the return again. Unfortunately, TD Bank declined, stating their unsuccessful attempts to communicate with Barclay's. This situation has caused significant inconvenience, and I am eager to have the $9,[redacted] returned to my TD account with PM Searle's approval. I possess all the necessary documentation, including the WIRE AUTHORIZATION FORM, RECEIPT FOR THE WIRE TRANSFER, and the PRE-PAYMENT DISCLOSURE form, containing account information and reference numbers. Barclay's confirmation of their readiness to return the funds assures me that a resolution is possible. Please advise on the preferred method to share these documents for your review. Thank you in advance for your assistance. Sincerely, Mary Anne Vogel --- Note: The second part of the message to TD Bank has been omitted for brevity and relevance to the issue at hand.

Subject: Concern Regarding HELOC Application Application #: [redacted] Dear Gregory B. Braca, I am writing to bring to your attention the lack of efficient communication throughout my HELOC application process, ultimately resulting in its denial. I urge you to review the emails and written correspondence exchanged to understand the evident shortcomings in communication. I applied for a HELOC on a property appraised at $[redacted],[redacted], free of any mortgages. Both my wife and I possess strong credit scores and a combined annual income of $[redacted],[redacted]. Despite this, our application was rejected citing security gates on our windows as the reason. I kindly request a thorough review and resolution of this matter. Thank you, Kenneth Williams

I recently visited the TD Bank location in Vineland, NJ, where I maintain multiple accounts. During my visit on 10-23-18, I encountered a senior customer service representative named Barbara J. Catti who demonstrated what I perceived to be rude and unprofessional behavior. My family and I felt we were being profiled by her. Additionally, while in the bank, I observed Barbara and two other employees engaging in inappropriate behavior, pretending to smoke drugs and being loud and inappropriate while customers waited for assistance. As a customer, I expect a level of professionalism and respect that was clearly not demonstrated during this visit. When I requested Barbara's business card, she initially dismissed me but eventually provided me with one. The entire experience left me feeling unwelcome and uncomfortable. These actions were disappointing and unacceptable. - Sean Hammer

I have had a credit line with TD Bank for Samsung.com since November [redacted] for $3,[redacted]. Recently, I requested and was approved for a credit line increase to $10,[redacted]. However, when I inquired about applying for a cash back credit card with TD using the same credit report, I was informed this was not possible. I am disappointed as I have an excellent credit score with a [redacted]% payment history, and I do not want another hard credit pull. It is frustrating that TD cannot utilize the existing report for a credit card application. I do not currently have any credit cards with TD as the online retailer credit line does not issue physical cards. Thank you.

My wallet was stolen from my backpack during the weekend of October 12-14 in Orlando. I had just opened my account on October 12th. The folder in my backpack contained all my personal information related to my bank account. I recently received mail from TD Bank indicating that my account was used on October 15th & 17th, which was not authorized by me. Additionally, a check was written for construction equipment, even though I do not own a construction business. Due to not having a phone or access to a car, I am only now able to report this incident. I urgently request that my bank account be closed and guidance on further steps. Sincerely, Derrick L. Gibson

I am having difficulty accessing my Samsung Financing account to pay for my phone. When I initially tried to set it up, there was a verification issue leading to me being locked out after three attempts. Despite multiple efforts to contact Samsung Financing and TD Bank, the automated systems have prevented me from speaking with a representative. As a result, my payment is now overdue, and I urgently require assistance to log in, make a payment, and establish automated payments. I kindly request the waiver of late fees given my prompt payment history with other accounts. I am available at [redacted] from 3-8pm today or 12-2:30pm tomorrow. Email me for alternative times. I appreciate any help resolving this stressful situation.

I recently opened a new account at your bank. Initially, I encountered a problem with my checks not arriving after a two-week wait. When I called, I found out they were never ordered. Despite this, the bank quickly rectified the mistake, sending the checks at no additional cost in just two days. However, I then received three statements before receiving a fourth stating that my account was closed. Upon contacting your 24-hour service, it was discovered that my Social Security number was entered incorrectly, causing it not to be linked to my name. The check for my account arrived in a white envelope with a handwritten return address and my name, not even in a TD Bank envelope. This experience has left me quite dissatisfied, especially considering I planned to transfer more funds to the account from another bank. I have attempted to contact the branch on Clint Moore and Jog in Boca Raton, but the phone line seems to be constantly busy. This situation has resulted in quite a mess, and I am disappointed in the way this business has been conducted.

Hello, I recently got approved for a credit card, however, I have some uncertainties regarding my residency status in the US. When I applied, I checked the box stating I am a US resident based on my understanding that it includes anyone living in the US. After some reflection, I realized that it might refer to green card holders or citizens, while I am actually an asylee with an unrestricted social security number. I contacted the credit department, but they were unable to clarify, so I visited the bank. The staff at the bank reassured me that having an SSN and residing in the US is sufficient for being considered a resident. I have the card but have not activated it yet due to my lingering doubts. Could you please confirm if I am eligible to use the card? If not, I would appreciate guidance on what steps to take next.

Hi, my name is James. I had a concerning experience at a TD Bank branch located at [redacted]-36/50 Queens Boulevard, Forest Hills, NY [redacted] on January 18, [redacted], around 10:40am. I visited the branch to deposit $[redacted] into ATM Machine # B270 with six $[redacted] bills. Unfortunately, the machine did not complete the transaction, only returning one $[redacted] bill and not my debit card. The bank employees explained they are unable to access the ATM as it is maintained by a third-party company and advised me to contact my bank for assistance. I reached out to my debit card provider, PayPal/Mastercard, who suggested I file a dispute with TD Bank. Despite efforts, I was informed that TD Bank could not help as I am not their customer. Mr. Aleksandr Demidenko from TD Bank tried to assist but was unable to provide a resolution. I am frustrated by the lack of progress and seek a prompt solution to retrieve my money and card. I hope to resolve this matter without legal involvement, and I believe auditing the ATM will vindicate my claim. Thank you for your attention to this matter.

I recently opened a checking account and went to the branch to make my first deposit. Unfortunately, I encountered issues with the ATM when trying to withdraw money using my other bank's card. The machine malfunctioned and did not return my card. The lady at the desk, who I presume is the manager, initially refused to assist me and suggested I go to my other bank for a new card. Feeling frustrated and without access to my funds, I expressed my dissatisfaction, mentioning the possibility of closing my accounts with TD. Eventually, after my persistence, she agreed to help me after a 10-minute wait. Overall, the customer service experience at the branch was less than satisfactory.

I went to a branch this morning and requested to cash my TD payroll check first and then deposit it into my account. The representative agreed but deposited the check directly into my account instead. Unfortunately, it hasn't completely cleared yet. It's now 1:02 am on Saturday, March 3rd, and I have been on hold for over 40 minutes trying to reach customer service. I am becoming more and more dissatisfied with TD overall.

A few months ago, I purchased three books from Amazon using my Visa card. While I received the books without issue, Amazon has been charging my Visa card monthly without my permission since then. Despite my previous attempts to resolve this with Amazon, they have not followed up within the promised 48 to 72 hours. I have taken steps to file complaints with the TD Ombudsman and the Consumer Protector in Quebec regarding this fraudulent activity. I am requesting TD Visa to reverse the unauthorized monthly charges of $9.19each, and if this is not resolved, I will have to cancel my card.

I am frustrated and upset because my phone got disconnected while I'm at work. I have only 10 minutes for my break and can't contact you because my debit card got blocked again right after I got paid this morning. Despite having multiple conversations with your team last month regarding my spending habits and confirming all was fine, I'm now left without a phone at work and unable to use my car to get cigarettes. I logged in online using my work's Wi-Fi, and it prompted me to contact you. I don't have the time to wait on hold while working full-time. I am fed up with the treatment I've been receiving from TD! This needs to be resolved promptly!

I am unsure if this website is legitimate because this is my second attempt at contacting you without any response. I keep being redirected to a page requesting my phone number. I am unable to pay my phone bill to contact you due to my financial institution blocking my access card. This has been happening repeatedly this month despite confirming my transactions. While I appreciate the fraud protection, it has become increasingly inconvenient and frustrating. I recently got paid but had to leave my ID at a gas station since I couldn't pay for gas. TD Bank, this situation has greatly affected my day and left me feeling helpless. I am unable to even call you to address this issue as my phone service has been cut off. I urgently need my card to be functional again.

I am uncertain about the legitimacy of this website. This is my second attempt to reach out, and I am yet to receive any response. Repeatedly, I am redirected to a page prompting me to enter my phone number. Due to issues with my access card being blocked by the financial institution, I am unable to pay my phone bill and have limited means of communication, except during my work break when I can access Wi-Fi. While I appreciate the fraud protection measures, the continuous inconvenience caused is becoming unbearable. Today, after being paid, I faced difficulties purchasing gas, buying cigarettes, and settling my phone bill as my access was once again blocked. This situation is extremely frustrating and is affecting my daily routine. I am reaching a breaking point as my efforts to resolve this have not been successful. I urgently need assistance to ensure my card is operational.

I recently spoke with Christine from Customer Care. I wanted to express my gratitude for her assistance in understanding my situation. I look forward to her continued support. I requested her contact details to share additional documents if needed. Christine was understanding of my frustrations and I hope she can improve the customer experience with Claims and Disputes by ensuring accurate decisions. I aim for a fair resolution and feel optimistic, especially with Christine's help. Thank you for your ongoing support.