Spotify Customer Service Issues

I initially signed up for the regular premium plan but it seems that I am now on a family plan. Since I am the only one using the account, I do not want to pay for 6 people. When I attempted to switch the plan, I only saw options for a family plan, yearly plan, and student plan. I am not interested in paying a year in advance just to avoid the family plan I did not agree to. I discovered that I have been unknowingly put on the family plan and charged extra. I would like a refund and to be placed on the correct plan, please.

I recently downgraded my Spotify account from premium to free, and now I am unable to access my account. I had intended to upgrade back to premium with some holiday funds, but I am perplexed by being locked out. When attempting to reset my password using the initial email link, I keep receiving a message stating that the link is no longer valid. I am concerned about losing my music collection amassed over several years of use. Can someone assist me in recovering my account?

I recently encountered an issue with my Spotify account. I received an email to reset my password, but when I tried to use the link, it said it was invalid. I then attempted to reset it through the app, but kept receiving the same error message about the link being invalid. When I tried to create a new account with my email address, it stated that the email was already in use, but I couldn't reset the password. I would appreciate it if my email could be removed from Spotify so I can either create a new account or successfully reset my password.

Hello, I recently received an email regarding a Google Home Mini offer for premium members, but I encountered an issue when trying to claim it on the store website. The website already displays an offer for the Home Mini, limiting me to one offer at a time without the option to select the Spotify offer. Even after waiting for the store sale to end, a new offer appeared instantly, preventing me from accessing the original offer. I simply wish to obtain the Home Mini that was initially presented to me.

I subscribed to Spotify Premium a few months ago as a college student, so I also have access to Hulu and Showtime. I initially paid 99 cents for a 3-month promotional trial and expected to be charged the student price of $5.99. However, I have been charged $15.99 for the past two months instead. I'm confused about why the extra $10 charge is occurring while I am still a student. I would appreciate a refund if that is possible.

I have noticed that I was charged three times in December - on the 18th, 19th, and 28th - each for $9.99. I am requesting a refund to be credited back to my bank account ending in [redacted]. You can reach me via my email [redacted], but I would prefer to be contacted through my work email [redacted] Thank you.

I reached out earlier regarding issues with my account that has been hacked. I haven't received a response yet. Initially, I could log in but found all my albums missing. Currently, I'm unable to reset my password or update my email address. I'm frustrated and need assistance to retrieve my songs. Kindly connect with me on [redacted] instead of my old email [redacted]

I believe there is another user accessing my account without permission. Whenever I try to play my music, it switches to songs I've never listened to, and my playlists, recently played songs, and followed artists are unfamiliar and in a different language. I'm unable to play my own music. I've attempted various solutions, but nothing has resolved the issue. How can I address this potential unauthorized access to my account?

I'm experiencing an issue with my Spotify account. I believe there is another account accessing my music. When I try to play a song, it stops midway and plays a random song in a different language that I've never heard before. The recently played and playlists are also not mine, with unfamiliar artists and songs appearing. Despite changing my password and adjusting settings, including attempting to remove other devices, the problem continues. I just want my own music library restored and the unauthorized access resolved. Thank you.

I've had my original Spotify account for years until one day it was compromised. I was unable to log in, so I created a new account, but I'm still getting charged for premium on the old one. Both accounts are being charged, and I need to remove my card details from the old account or from Spotify completely. It would be great if Spotify had a customer service number to help with this. Please reach out to me promptly at [redacted]

To whom it may concern, Hello, my name is Veronica, and I have a Spotify account linked to my college email. I am aware of the monthly charges for the premium subscription. Unfortunately, I lost my debit card and cannot continue paying for the premium service. Due to an issue with my debit card, I cannot obtain a new one until this matter is resolved. I kindly request to suspend the premium charges until I can acquire a new debit card and resume paying the monthly fee. Therefore, please refrain from charging me beyond January. Warm regards, Veronica M.

I would like to cancel my subscription and request a refund for two different emails that are linked to the same credit card. The first email, missfittmc&gmail.com, did not seem to work as my Spotify status remained unchanged, showing ads and limited skips. I then used my second email, [redacted], to sign up for premium, but encountered the same issue. I have since canceled the second email and now need assistance canceling the first one. I would appreciate it if this could be resolved promptly, as I never received the services despite being charged on my debit card.

I tried to take advantage of your special deal for a Google Home Mini as a premium Spotify member. However, there was a mix-up when I tried to claim the offer, and I mistakenly ordered more than one. After reaching out to Spotify without success, I contacted Google support. They explained that due to previous attempts, I was charged the full price of $48.99 along with fees. Google support advised me to cancel the extra orders, and they promptly refunded the entire amount.

I am facing an issue with my phone being broken. While attempting to access my Spotify Premium account, I mistakenly believed it was linked to my current email, only to realize it is associated with my old email. Since I no longer have access to that email, I am unable to log in. I am willing to provide any necessary information to confirm ownership of the account, as I would like to avoid canceling my card and starting afresh with my music collection.

Hello, I had a Spotify trial for 3 months and then started paying the normal $10 fee for it. Recently, I was charged for a new month of Spotify. I would like to cancel the Premium subscription and request a refund as I am currently tight on funds. Premium Spotify is not a priority for me at the moment. Thank you. Email associated with my account: [redacted] Last 4 digits of the billed card: [redacted] Thank you again.

I saw on Crazy Coupon Lady that by starting or reopening Spotify with a valid Gmail account, I could get a free Google Mini. I tried to do this for my brother, Michelle Jackson, but accidentally used my own Gmail account, which is [redacted] I've updated the email to [redacted] on Spotify and used the old one for his Facebook but am still having trouble with the membership. I really want to gift Spotify to him along with the Google Mini. Can you help me correct the settings? I haven't used Spotify in a long time, and this is my Christmas gift to him. I would appreciate canceling my subscription and refunding the charges for not being able to use the service. Please send the Google Mini as well. I don't want any more charges on my card. For any further communication, please contact me at [redacted] Thank you, Jacqueline Allen.

I am experiencing issues with my account. It seems to have been compromised as someone has been listening to different stations and using a new feature called liked songs. This feature automatically likes songs and adds them to a playlist, which is not my preference. I am also having difficulty verifying my student status for the discounted price. The system is unable to confirm my student status. I am hesitant to delete my account as it is linked to my primary email and contains a lot of songs on my playlist that I don't want to lose. What steps should I take to address these issues with my account?

Hello, My name is Brenda Minaya, and I am reaching out concerning my Spotify account and recent duplicate charges on my invoice. I have noticed multiple charges on my billing statement for Spotify. It appears that this has been ongoing unnoticed for some time now. I have only one active account that I use, and I am surprised to see charges for multiple accounts. Could you kindly investigate this matter for me and confirm if there is indeed another unknown account linked to my profile? My username is galalactica, and I solely utilize this account. I would like clarification on whether a reimbursement will be issued for the extraneous account. Managing two accounts at $15.00 each per month is not feasible for me when I only utilize one. I am grateful for your assistance and eagerly anticipate a resolution to this billing discrepancy. Thank you for your support! Brenda M.

I have a Spotify account that my granddaughter set up for me, as I am not very computer savvy but trying to learn. I downloaded 3 or 4 albums on my tablet before traveling to listen to when I don't have Wi-Fi. They played fine initially, but now they show as 'saved' instead of downloaded, and I can't listen offline. Each time I try, a message pops up saying I need a premium service, and the albums shift to 'saved'. I am in a remote Western Australian community with unreliable internet. Can you please advise how I can listen to music offline? My email is [redacted] Thank you.

While using Spotify to listen to the radio, I encountered multiple pop-up messages from Solvic, disrupting my playlist selection. Alarmingly, I woke up to six emails from Spotify in foreign languages. I am confused as to why this is happening and seeking assistance to restore my account settings. Any help in resolving this issue promptly would be greatly appreciated.