Skype Customer Service Issues

I recently changed laptops, and now, when I attempt to log into Skype, it requires verification through a text message sent to my cell phone. Unfortunately, the phone number linked to my account is outdated ([redacted]), as I no longer have access to it. My current cell number is [redacted]. My Skype user ID is celcia.he. Any assistance would be greatly appreciated. Thank you.

I recently switched laptops and I'm unable to access my Skype account. When attempting to reset the password, it requires verification via a text message to the outdated cell phone number on file. My Skype username is celcia.he and the outdated number is [redacted]. I no longer have access to that number and there seems to be no other verification option available. I would appreciate any assistance in resolving this issue. Thank you.

I've been attempting to access my account multiple times today. However, when I request a code to be sent to my email after forgetting my password, I never receive it. Now, when I try once more, Skype informs me that I have reached the limit for today and to try again tomorrow. I'm worried that the situation won't improve tomorrow. Assistance would be appreciated.

In April/May [redacted], I noticed my bank account being charged monthly by Skype for £6.00 without my consent, as I never provided my bank details to Skype. Despite cancelling my account in November [redacted] and being assured it was deleted, I recently received an email extending the account until August [redacted]. I have made efforts to delete and cancel the account but without success. I have contacted the account team via email requesting an immediate account cancellation due to an error that needs to be rectified promptly. Details of the account: - Microsoft account: live:.cid.eefd3b9de8c05e00 - Product name: United Kingdom [redacted] mins mobiles and landlines - monthly subscription - Total amount: GBP6.00 - Transaction date: Jan 9, [redacted] - Order number: [redacted][redacted]42 - Order status: Delivered I demand the immediate cessation of debiting my account without permission. I have never utilized the Skype service and request a refund for all charges debited from my account, including today's £6.00 charge. Kindly close the above account immediately.

To whom it may concern, I recently noticed a charge for a Skype Number on my account that I was not anticipating. I did not receive any prior notification regarding this charge and only became aware of it through a notification on my device. I do not have a use for the Skype Number and believe this renewal was made in error. I would appreciate a refund to be processed back to the card that was originally charged for the Skype Number. If a refund is not possible, I kindly request for the amount to be credited back to my account and for the Skype Number subscription to be canceled. Thank you, L. Pillmore

My Skype account has been hacked. I can no longer access it as there is a new password in place. When trying to reset my password, the program is showing an unfamiliar email address linked to my account. Today, I received an email stating that $11.80 USD will be deducted monthly. How can I close my account or speak to a Skype representative? We have delivered your order. For any issues, please visit our help center at skype.com. Here are the details of your purchase: Skype Name: laurleley Product Name: Venezuela – [redacted] Min. in Mobile and Landline – Monthly Subscription Total Price: $11.89 USD Transaction Date: 01/18/[redacted] Order Number: [redacted] Order Status: Delivered Starting today, you will be charged $11.89 monthly (including applicable taxes) until you cancel the subscription.

I have a 12-month subscription for unlimited calls in the US and Canada. I recently updated my credit card information and changed my US address. I am currently in China and unable to access the customer service chat on the website. My username is highlandera981 and my subscription is set to renew on 02/18/[redacted]. I rely on this subscription to stay in touch with my family and for other important tasks. Can you please confirm that my subscription will be automatically renewed as scheduled? Thank you for your assistance! Robert S.

I received an email from Skype stating that my credit of $24.71 will become inactive soon due to inactivity. I am unable to access this account but have opened a new one with a $10 deposit. I would appreciate assistance in combining the two accounts so I can have one active account with the total balance. Thank you. - Ruth G.

I canceled my account in [redacted], but I am continuously charged annually for a Canada/US calling plan on the 24th of February. Despite multiple cancellation requests, these charges persist on my Mastercard. I have never received a reimbursement as I notice the charges after the payment is made. My details are as follows: account under Colin Corkum, email [redacted] Please cancel my account immediately to halt the automatic renewals. I have informed my Mastercard to dispute these charges. I am seeking confirmation upon cancellation. Additionally, my wife, Virginia Corkum, requests the termination of any account under her name. Her email is [redacted]

My Skype (hokiduonu) is experiencing difficulties receiving incoming video from a specific contact (baaarbieeeee), who is located in Ukraine. Both parties can hear each other, but the video feed is not working properly. This issue has been ongoing for approximately three weeks. Interestingly, other Skype calls work fine for both of us with different contacts. Here are the details of our setups: - Usernames: hokiduonu (USA, desktop) and baaarbieeeee (UKRAINE, laptop) - Devices: - hokiduonu - Dell XPS [redacted], Intel i7-[redacted] processor, 3 months old, running Windows 10 Home - baaarbieeeee - Dell E6400, Intel i6, [redacted]/4GB/500GB HDD, running Windows 10 - Skype versions: hokiduonu - 8.68, baaarbieeeee - Skype version 8.68 - Cameras used: - hokiduonu - Nexigo N68P [redacted] 60fps - baaarbieeeee - 1. Built-in laptop camera, 2. USB Logitech HD-Pro C920 - Contact name: - hokiduonu - Daniel Halla - baaarbieeeee - Maryna Danilevsya The issue seems to be specific to our video calls only.

Hello, I need to access my Skype account to cancel a phone number - [redacted]. The billing for this number is due on April 5th. Microsoft has blocked access to my account since I have moved, and the original email I used for the account has also changed. Kindly assist me in canceling this phone number, or provide guidance on gaining access to my account. Thank you, Linnette Engler

Letter No. [redacted] / Cyber Dated: 30.01.[redacted] Notice Under Section 92 Cr.P.C, [redacted] To The Legal Head, SKYPE ([redacted]) Dear Sir/Madam, We are the Law Enforcement Agency of Railway, Haryana, Ambala Cantt, India. Our office received FIR No. 69 dated 31/08/[redacted] U/s [redacted]-A/[redacted](1)-B IPC GRPs Ambala Cantt regarding a threat call to target a railway track by Khalistan Force. Please provide the following information related to the threat call received on the landline telephone number [redacted] (P.S. Baldev Nagar Ambala) with gateway incoming landline number [redacted] on 08/31/[redacted] at 12:01:00 IST: 1. Details of User ID for SKYPE-Number and registration. 2. Provide the IP address related to the above number from which the threat call was received. 3. Any additional information that can assist in the case. Thank you for your prompt response. Sincerely, Superintendent of Police, Railways, Haryana, Ambala Cantt. (India)

I am having trouble accessing Skype due to password and email issues. Despite entering my email, it indicates the email is already in use and prompts me to try another. I am hesitant to use a different email address. Skype promised to contact me via telephone for a new password, but no call was received. This is urgent as I have an important conference scheduled with my doctor, VA, and attorney. I had success using Skype previously. Even though I received a new password via email, I encounter an error stating there are not enough characters when I input it. Is there a service available, preferably with English-speaking assistance, that can remotely access my computer to resolve the issue? I am elderly, unwell, and struggle with technology. Please assist promptly. Thank you. Sincerely, RFM [redacted] [redacted]

To whom it may concern, I am writing to request the immediate cancellation of my unused Skype account. I have been a subscriber for several years without utilizing the service. Please refund the erroneously charged $10.00. Canceling this account has always been challenging, and the lack of direct customer service is disappointing. Without a proper support system, it appears unethical not to have a direct phone line for assistance. I urge a prompt resolution; otherwise, I may involve my credit card company. Thank you for your prompt attention to this matter. Sincerely, D. Forte

Hello, I need help with setting up Skype to Go on my smartphone using the number +44 [redacted]. I reside in Stockport, on the outskirts of Manchester in the United Kingdom, and usually dial +44 [redacted] to access Skype on my phone. Lately, whenever I call this number, I am immediately disconnected without the call going through. This issue is affecting my work as a self-employed individual who frequently makes Skype calls to mobile numbers in various European countries. Despite having £10.40 of Skype credit, I am unable to utilize it. Any assistance would be greatly appreciated. Thanks, M. W.

Hello, I need assistance with my Skype to Go setup on my BlackBerry Key Two, with the phone number +44 [redacted]. I reside in Stockport, UK, and typically dial +44 [redacted] from my BlackBerry to reach my local Skype line. Recently, for the past 3 hours, upon calling +44 [redacted], the call is instantly disconnected instead of connecting to my Skype line. To rectify this issue, I require help as I rely on Skype calls for my self-employment and connecting with various European countries. I have £10.40 Skype credit available but cannot utilize it currently. Your prompt assistance in resolving this matter is crucial for my work. Looking forward to a resolution soon. Thank you, Matthew W.

Hello, I am reaching out because I have received an email regarding my subscription for UAE on Skype under the username pierre.delevay. However, I am unable to locate the subscription in my account to cancel it as there is no purchase or payment history available. I also do not see an option to manage my subscription. Can you please assist me with this issue? Your help is greatly appreciated. Thank you and have a wonderful day. Best regards, Pierre --- Original email from Skype --- Subject: We've delivered your order If you have any problems, please visit the support section on skype.com. Purchase Details: Skype Name: pierre.delevay Product Name: United Arab Emirates 60 mins mobiles and landlines - monthly subscription Total Amount: USD7.99 Transaction Date: 05-Apr-[redacted] Order Number: [redacted] Order Status: Delivered Please note that this payment method does not support recurring payments, and future payments will be deducted from your Skype Credit balance. You will be charged $7.99 each month unless you cancel. Look out for notifications on any future price changes. To cancel, visit your account page and click on the subscription you wish to end. Feel free to check your purchase history for all transactions. --- End of email ---

Today, I used my wife's credit card to add 5 euros to my Skype calling credit. However, after completing the transaction, the Skype app displayed that the balance wasn't updated. When I tried to add more credit, the option disappeared. Later on, I attempted the same transaction on my laptop with no success. Checking the credit card charges revealed that both transactions went through, totaling 10 euros. Despite this, my Skype account did not reflect the added funds. I am currently in Belgium and would appreciate having the 10 euros credit in my Skype account. If this is not feasible, I kindly request a refund. Thank you for your assistance.

Hello, I'm Deborah Morais from Frontall USA. We have an account set up by our former CEO that is being charged $4.38 monthly on our credit card, even though no one is using it. Unfortunately, we lack the login credentials to cancel the account. The only available information is that it is linked to a company email from Frontall, and the last reference payment number is [redacted][redacted][redacted] (processed on 04/02 via Bank of America, Sajn, Vinko credit card). We have been attempting to resolve this issue for several months now. How can we proceed to cancel this account without the login details? Thank you.

I recently encountered an issue when my credit card linked to my Skype account expired. Upon trying to update the payment information, I realized that the email address associated with my ID "silverfox94" was outdated, listed as "[redacted]" To access my account, I was prompted to sign in as "Roy Barber" with the correct email "[redacted]" Unfortunately, I am unable to receive the verification code for "silverfox94" as I no longer have access to the old email. Consequently, I've lost access to all my previous chats and many important phone numbers.