Roku Customer Service Issues

I received the Roku Streaming Stick Hd 4K HDR as a gift and was excited to use it for religious broadcasting due to my disability. Initially, I connected it to my Smart TV but then attempted to set it up on my computer, as it was advertised to be compatible. Despite reaching out to Microsoft for assistance, we couldn't make it work. When I returned to my computer, it was no longer functional. Trying to seek help from Roku proved futile as there was no customer service support available. This experience has been frustrating, causing me to lose access to my desktop and dealing with unnecessary hassle and expenses.

I reached out to customer service and eventually spoke with a representative regarding unauthorized charges for the Roku and Disney+ channels on my credit statement. Despite assurances that the charges would cease, they have continued for three months. As the primary caregiver for my 82-year-old mother, my time is limited, making it challenging to address this issue promptly. I kindly request a phone call once this matter is resolved. You can reach me at [redacted] or [redacted] I am providing both email addresses to help you identify the relevant account. For the quickest response, please contact me at [redacted] or [redacted]. Thank you in advance for any assistance you can provide.

I am unsure if someone had my email before or what is happening. This is the second time I tried a free trial for an app that promised no charge until after the trial ends. I got Boomerang for a 7-day trial, but it charged me $39.99 right away without letting me try it. I contacted Boomerang and was told it's a Roku matter. I haven't used the app and didn't intend to pay yet; I wanted to try it first. I want to cancel the subscription and get a refund. This has happened to me before, and I carefully read the terms each time. I only kept the other app because I liked it, but I haven't even started Boomerang. Please assist me. Thank you.

I bought a Roku Ultra on December 27, [redacted]. Recently, it has been malfunctioning. Initially, it began turning on my TV randomly at night and now even during the day. Unplugging the power cord is the only way to stop it. Also, the remote has started to intermittently not work, where pressing any button just causes a flicker on the power light without any response. Despite changing batteries and resetting the remote, the issue persists. Last night, the sound completely stopped while using the Roku, but switching back to cable TV had no sound issues. This morning, the sound was still not working on the Roku, but it eventually returned. As my device is still under warranty, I believe it is defective and would like a replacement.

I am experiencing issues with my Roku Ultra device and contacted Roku Customer Service to request a replacement. Although I received an initial response asking for shipping information and device details, it has been 3 days, and I have yet to receive an RMA number or return instructions. Hopefully, Roku will provide the necessary information soon for me to return the device and receive a replacement promptly.

I am experiencing issues with Roku customer service regarding my Roku Ultra. The video and audio are not syncing properly, so I reached out to initiate a return for a replacement. After providing the necessary information, I have yet to receive an RMA number or return instructions despite multiple follow-up messages. My device is still under warranty. Original message from Roku customer service: Hello Jim Wong, We have updated your support request #([redacted]). Please reply to this email to add more comments. Sincerely, Roku Customer Support CS/CH-Lekshmi Priya, Aug 25, [redacted], 7:04 PM PDT: Hi Jim, Thank you for reaching out. We acknowledge your replacement request for your in-warranty Roku device. To proceed, kindly confirm the following details: 1. Shipping address 2. Phone Number: 3. ESN: YJ00EU595825 4. Model: 4670x Replacement instructions: You will need to return the original device to our warehouse. Upon receipt, we will ship the replacement within 1 business day. Shipping typically takes 3-5 business days. You will receive another email with replacement instructions once the process is completed. Thank you! Best regards, Roku Customer Support For additional information, please refer to the support article linked here for any queries about your replacement request.

I am an 88-year-old woman who struggles with electronic devices. My daughter gave me a Roku, but my old TV couldn't support it. Eventually, when we got a newer TV, the Roku required several updates. Despite attempts by the maintenance man at the retirement home and a representative, I couldn't get it to work. Thinking I had canceled it, I was shocked to see unexpected charges from Chase. After contacting them, they removed the charges. But recently, I was charged again, causing more distress as I am unable to use the Roku. Please remove me as a customer, refund the $18 charged, and cease any further billing. Thank you.

I noticed two unauthorized charges on my Community State Bank account for ROKU services: $54.00 for HULU on 08/24/[redacted] and $15.96 for HBO on 09/01/[redacted]. After reaching out to a HULU representative, it was discovered that there was a fraudulent account under my name with incorrect information, linked to Tulsa, Oklahoma, despite me residing in Spiro, Oklahoma. The representative advised me to contact ROKU Billing to resolve these unauthorized charges. I tried calling the provided number ([redacted]) but received a message that there was no phone assistance available. I am requesting for these charges to be rectified, stopped immediately, and refunded to my Community State Bank account. My details are as follows: Richard James Clark [redacted] NW 4th St Spiro, Oklahoma [redacted] Email: [redacted] Phone: [redacted] I hope to receive a prompt response to address this issue. If not, I will escalate this matter to the appropriate channels.

I recently subscribed to Showtime/Epix for $12.99 on 8/21 through Billpay from Deerwood Bank in Sartell, MN. However, my subscription is not active, despite making a payment in July as well. I am not comfortable sharing my card number over the phone or online due to security concerns. I've sent payments to your San Jose, CA office. Please reactivate my account promptly.

I encountered an issue logging into my ROKU tonight. I updated my password on my computer, then entered the provided Access code on my TV to link the devices. As my credit card was compromised, I removed the old card from ROKU and added my new card, successfully confirming it as my new payment method. After attempting to reconnect ROKU to my TV, I was prompted to check the Access code on my TV. Despite following the instructions, I realized the code did not match. I restarted my TV, and a new Access code appeared. However, when entering the new code on my computer, ROKU did not accept it. I seem to be stuck in a repetitive loop. Assistance is much appreciated.

As a proud owner of a TCL 50FS3800 50-Inch 1080p Roku Smart LED TV, I have been enjoying my Prime Video subscription with various Premium channels. Recently, I encountered a frustrating issue where my Prime Video app displayed grey boxes instead of channel textures, hindering my viewing experience. Despite troubleshooting by checking my fast internet connection, rebooting, reinstalling the app, updating, and seeking help from Prime Video technicians, the problem persists. Even after deregistering and reregistering the device on Amazon, the issue remains unresolved. I am seeking guidance on the next steps to address this issue. It's worth mentioning that all other apps like Netflix are functioning correctly, and Prime Video works without any issues on my Samsung TV upstairs with a Firestick. Looking forward to your assistance. Thank you. - Teri D.

I'm experiencing difficulty with my login information, preventing me from resetting my password as the email provided is incorrect. Adjusting my username to match my correct email address is necessary for me to access customer support or initiate a password reset. I've been unable to locate the contact page on the support website, support.roku.com, to seek assistance. After extensive unsuccessful attempts on your site, I resorted to searching online for this contact page. Requesting help after investing six hours into resolving this issue and attempting to establish communication. There seems to be a gap in your website's functionality, hindering my progress. Your prompt assistance in changing my account name from "[redacted]" to my actual email "[redacted]" is greatly appreciated to facilitate the password reset process.

I recently purchased access to the Premier Mulan movie on Disney Plus, but unfortunately, I have been unable to watch it. After contacting Disney Plus about the issue, they did not see the transaction on their end. I informed them that Roku was listed as the merchant on my billing statement. Disney Plus mentioned that they were not informed by Roku about my purchase. It has been several days since the purchase, and I am still unable to access the movie.

I was charged for Disney's Plus access to the Premier Mulan movie, but when I tried to watch it, I couldn't. After contacting Disney Plus, they couldn't locate the transaction and explained that Roku was the merchant on my billing card. Disney said they weren't informed about my purchase by Roku. It has been days since I bought the movie, and I still can't watch it. I would appreciate it if you could refund me for this issue.

I have noticed that my card is being declined due to insufficient funds. Upon reviewing my transactions, I found several unauthorized charges. I am requesting a refund for these unauthorized transactions. Additionally, I accidentally purchased Disney Channel from Roku, which I do not need as I have no children. Due to a recent surgery on my right hand, it is difficult for me to type, so please contact me via phone instead. I am hoping to resolve these issues promptly.

Recently, my Roku has been experiencing issues. Despite having good signal strength and functioning internet and wireless connections, I've attempted rebooting the router and Roku box, but to no avail. The remote works fine, but when I select a channel, it fails to load. For instance, the Amazon channel reaches [redacted]% and then freezes, or some channels make a noise upon selection but do not open. It feels like my channels are unresponsive.

I am extremely frustrated at the moment. I have called multiple numbers and attempted to send messages to various places, all in an effort to obtain a refund for the past six months of Roku Starz charges. In the future, I will not use any Roku-related programs again. I cancelled my Starz subscription around five months ago, only to discover today that I am still being charged $5.99 for the service. When I called, I was prompted to enter my password, but when I tried to request a new password, I received an error message stating that my account was not legitimate. This prevented me from accessing any computer site for assistance. After two hours of searching, trying different numbers, and even attempting the tech support line that required a $1 fee (which supposedly would be refunded), I was on the verge of throwing my phone across the room. All I am seeking is a refund for the charges over the past several months and assurance that all services are deactivated.

I am interested in adding Television de Espana to my channels. When I click on the image, there is no description of the app, and the price is not listed. I notice Espana TV and TV Y Radio de Espana are both priced at 0.99 cents per month, but the separate app Television de Espana has a higher rating of 3.5 stars compared to the other two which have 2.5 and 2.4 stars. Searching for Television de Espana leads me to an app priced at 18.99 per month, but it seems like a different app. Can you please confirm the monthly cost for Television de Espana? Thank you. Additionally, I recently subscribed to Irish TV, but only one station is accessible in the U.S., while the other three are not available. Thank you, Stephen Driscoll.

My roommate and I subscribed to Roku under the account of Tim J. approximately 5 months ago. We purchased a package for $[redacted].00 for 10 years, including [redacted] channels, Hulu, and Netflix from a salesperson named Henderson. However, we have been facing various issues since the beginning. Currently, we only have access to 89 channels, and Hulu and Netflix stop working every month. When we contacted Henderson at 1-[redacted], it would take up to a week for him to respond, and he often blamed the problems on Netflix and Hulu. This persisted for a couple of months until we were contacted by another person named John at 1-[redacted], promising to resolve our issues. Unfortunately, John’s response time was even worse, sometimes not answering or hanging up on calls. We have been trying to reach out for assistance without much success. Can you please assign a new representative who is more responsive and efficient in addressing our concerns promptly? The poor customer service we have experienced with Roku has been disappointing. You can reach Tim J. at [redacted] or Jim at [redacted]. Alternatively, you can contact Jim via email.

I received the Roku stick expecting it to be free every month. It is frustrating to see you now charging a monthly fee when a fire stick offers free service. I am disappointed in your company and will share my experience online. Your customer service asking for a $[redacted] one-time fee is unacceptable, especially when it's hard to understand the representative. I will be posting on Facebook and Twitter to inform others about the charges and recommend the fire stick for streaming. If you need to contact me, please call me at [redacted], but ensure I can communicate with an English-speaking representative. Thank you for addressing this matter.