Roku Customer Service Issues

Roku has been charging my bank account without authorization. My bank, Wells Fargo, identified charges dating back to January [redacted] totaling $[redacted].83. I suspect there may be more unauthorized charges. My bank's investigation only goes back 60 days, amounting to $33 and change. Roku owes me $[redacted]+. I am seeking a peaceful resolution and reimbursement for the fraudulent charges. My name is Darrell B. Hanson, reachable at [redacted]. Due to the current situation with the coronavirus, contacting Roku has been a challenge. I trust that Roku will take the necessary steps to rectify this issue promptly. Failing to do so could harm Roku's reputation among its customers, especially during these challenging times. I hope Roku will reimburse me in full, along with compensation for the inconvenience and time spent on this matter. Thank you, Darrell B. Hanson. Contact: [redacted].

I recently purchased a Roku Express for my elderly mother, but after a week, it suddenly stopped working. Despite trying to replace the power and HDMI cords, the device won't turn on, and I've been unable to reach customer support for assistance. I'm extremely frustrated by this situation as I've only invested about $45 into this product. It seems like there are many others facing similar issues based on online complaints and the limited 30-day return policy. I am determined to get a replacement unit and have even consulted with a lawyer. I expect a resolution and will not accept anything less. An electronic device should last longer than a week.

I did not authorize a paid online account with Roku, but they keep deducting money from my checking account every month. I cannot reach a live customer service agent to resolve the issue. After signing up for a trial membership in July and canceling it within 7 days, I continue to be billed $34.97 and $45.00 monthly, appearing as two separate charges. This needs to end, and I require assistance. My husband may have our interview details with you.

On September 8th, I noticed that my Hulu account was charged $12.95, and the same happened on October 8th. Initially, this charge was from a free trial that I canceled before it ended. I have changed my email from [redacted] to [redacted] after my husband's passing. The last 4 digits of the card used are [redacted] with an expiration date of 12/24. While I enjoy Hulu, these charges should not have occurred. I previously emailed about this issue and requested a cancellation of the $12.95 charge. We already pay $6.46 for Hulu through our Woodforest account. Please refund the amount charged and cancel this subscription immediately.

My husband, John, and I have an account with your company. We are new to this and previously used Direct TV for 8 years, but their bill kept increasing. The Roku account is under John's name, but we would like to transfer it to mine as I will be paying for it. Currently, we cannot afford $47.00 a month as we are already paying $40 with Hulu. I understand that it costs $5.99 per month to keep Roku running, and I would appreciate speaking to a representative about our options. Please contact me at 1([redacted])-[redacted]. My name is Mrs. Arnita Gail Freeman-Musalo. Thank you.

In February of this year, I tested out YouTube, Sling, Roku, and Hulu. Although I did not sign up for any paid services, I did agree to some trial subscriptions. I informed each company, including Roku, that I would not be continuing with their services. Recently, I discovered a recurring charge of $4.27 on my American Express statement since February 22, [redacted]. I never used Roku and have remained a Direct TV customer. I am certain I canceled all subscriptions with Roku and others. I am requesting the immediate cessation of this charge and a refund for the nine months of incorrect billing, totaling $38.43. Could you please address this promptly? Best regards, R.C.H. [redacted] Bradley Park Anderson, SC [redacted]

I'm having trouble accessing my Roku account because the email I used to sign up is no longer active. When I try to contact customer service, I'm asked to sign in to my Roku account, which I can't do. My account is under the name Edward Williams with the email [redacted], which is no longer active. I need to update my account with my new email address, and I also want to cancel Sling TV, which is billed through my Roku account. Unfortunately, I can't do this without logging in. I need Roku to reach out to me to help reset my account.

I signed up on July 3rd to watch "Hamilton" on Disney Plus, but I've been charged for August, September, and October on my Chase Bank statement. My husband has been sick since July 5 and hospitalized multiple times. I only intended to pay for one month, not multiple. My device ID is S[redacted]CKG6, and I'm being charged $7.41/month. Can you please cancel my subscription and refund the charges for the additional months? I'm Judith A. Hokett from Tucson, AZ. Thank you for your assistance.

I recently noticed a charge of $19.99 on my credit card statement labeled as "F.I.S. Roku" for the amount of $19.99. The transaction reference number is X8107DE, which matches the [redacted] price charged. I haven't interacted with Roku in years, and my current Roku setup is working fine. I've never had to pay for Roku services before since I only use my existing streaming channels. I kindly request that this charge be canceled as I am not familiar with it. Thank you.

Two TVs that were previously working now show "not connected to the internet" via Roku Ultra devices. All other devices seem to have internet access without issues. A previous call to Roku resulted in them insisting the problem lies with the ISP, but after contacting the ISP and no change in connectivity, the issue remains. Roku promised to follow up but has not responded in a timely manner. Even the Roku customer service email seems unresponsive. My attempts to troubleshoot through the Roku menu have been unsuccessful, both on my own and following Roku's advice. I am frustrated with Roku staff's lack of helpfulness and patience. Roku needs to understand that this problem needs to be resolved promptly as we are not willing to go without a TV in our spare bedroom much longer. Please advise as soon as possible.

I began using Roku in March [redacted] and signed up for the Frndly app at $9.99. I realized I wasn't using it much and canceled in June. In August, I noticed a $9.99 charge on my bank statement, which the Frndly app confirmed. In mid-October, I resumed using the app at a reduced $5.99 rate. When I contacted the Frndly app support regarding the ongoing $9.99 charge, they couldn't see it. However, I'm still being charged both rates. Before involving my bank and incurring more fees for statements, I need to address this with Roku. I also request a refund for the $9.99 charges from June to November.

I have been on hold for a while trying to speak to someone regarding a transaction issue. The call stayed on hold for 6 minutes without progress. I am feeling frustrated. Please contact me at your earliest convenience to address this matter. My number is [redacted]. Thank you.

I recently discovered that I unknowingly signed up for Pandora Premium but was still experiencing commercials. I suspect someone else may have upgraded the account without my knowledge. Although I initially signed up for Great Courses, I remembered this just a week ago and have only watched one full video at the start. Unfortunately, the subscription is currently too costly for me. Considering I will be working full-time next week, I may need to cancel my Disney+ subscription. I am wondering if there is a possibility for a one-month charity pause. If not, I completely understand as I have had a grace period before due to the same circumstances. Could I kindly request a refund for the charges incurred for Great Courses and Pandora Premium since I have not utilized them and am experiencing financial constraints at the moment? Please respond to my updated phone number at [redacted] or email me at [redacted] Thank you, Jennifer Michelcic

I received an HDCP error with the message "Error [redacted]." I have repeatedly unplugged both the Roku and TV, following the steps in a video tutorial and changing the display settings, but the error persists. The system was operating normally until a power outage occurred. Despite rebooting the system multiple times and running a system test that showed excellent results, the error message continues to appear. While I can navigate the Roku menu and access channels, clicking on a specific channel triggers the HDCP error. I have also tried changing HDMI cables. This Roku device has been in use for about 7 months, and my other Roku devices are functioning properly. Any suggestions on what might be causing this issue would be greatly appreciated.

I am still being charged for the WWE/Roku subscription even though I have already cancelled my WWE subscription. I have attempted to stop these payments multiple times. Unfortunately, I do not recall the email address I used to set up the account, but the card I have on file ends with [redacted]. Here are a few email addresses I may have used during the setup process: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] These charges date back to March [redacted] and amount to $9.99 per month.

I attempted to cancel my CBS All Access subscription last month by contacting CBS. Despite my efforts, I was still charged this month, resulting in an overdraft fee along with the CBS fee. I would appreciate a one-time reimbursement for the charge on 11-06-[redacted]. Thank you.

I noticed two separate charges on my credit cards: one for $30.00 ending in [redacted] and another for a credit card ending in [redacted]. My spouse and I signed up for a free trial of Sling for three days, promptly canceled it, and received a confirmation email at [redacted] However, I was surprised to see an unauthorized charge on card ending in [redacted]. I have disputed the charge and have been attempting to contact both Sling and Roku without success. Could you kindly investigate and expedite resolving this issue? Thank you.

On October 5, [redacted], I placed an order for a USB Power Cable with Long-range Wireless Receiver under order number [redacted]90. I was notified that the order was shipped, and upon tracking, the status shows: Tracking Number: [redacted][redacted]70 Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available. USPS Premium Tracking™ Available Status Accepted October 6, [redacted] at 11:52 am Shipment Received, Package Acceptance Pending SAN JOSE, CA [redacted] After contacting USPS on November 7, [redacted], I was informed that the label was prepared on October 6th but the item does not seem to have been sent out. They suggested reaching out to the sender. It has been over a month, and I still have not received my order. If the item cannot be sent, I request a refund. Pam B.

I recently set up a new Roku Streaming Stick Plus on my Samsung 24-inch HD TV with two HDMI ports and a USB port. Although the Stick is powered through the USB port, it won't connect to the wifi. There's a Nest module in the same room, and both my laptop and another TV in different locations work fine on the same wifi network, which has the same name and password. However, I keep receiving the message "Unable to connect to wireless network" with code [redacted].40 displayed at the bottom left of the screen. Visiting the Roku website at go.roku.com/wireless doesn't help as my remote won't navigate back to the Home, Settings, or other options. I've successfully set up two other Roku Streaming Sticks before, and they're working well. I even attempted to connect an older ROKU2 to this TV, but it's facing the same issue. Any assistance would be greatly appreciated.

"I have a Roku Streaming Stick HD with Long-range Wireless, Voice Remote with TV Controls. After 30 days, it started showing an "Insufficient Power" message on the TV screen. I tried using a different Roku adapter, but the issue persists. Amazon refused to accept a return since it's past 30 days, and they referred me to Roku for assistance. Please help address this problem with the device."