Roku Customer Service Issues

I recently set up my dad's older Roku, and he enjoyed using it until a popup asked him to make a show a favorite by holding down a button on the remote. Unfortunately, this action has now blocked him from accessing anything else on the device. Despite attempting to access the settings by pressing the asterisk button, nothing happens. Even though the word "settings" is displayed in the right-hand corner of the TV, it is unresponsive. My dad is eager to restore the settings so he can navigate the guide to find his favorite shows. We have tried unplugging and reconnecting the cables as well as replacing the batteries, but nothing has resolved the issue. The TV consistently turns on to a specific channel and won't allow access to the guide. Any assistance would be greatly appreciated.

Hello Roku Support, I recently purchased the Roku Streaming Stick Plus from Walmart along with a protection plan costing a total of $56.97 on 9/7/20. During setup, after selecting a resolution of 1080p, my TV screen turned green, displayed a message about the TV being compromised, and then went black. Now, the TV only shows a picture briefly when turned on and then goes black, even though I can hear the sound. My Samsung LN-3241HD TV, which was five years old and valued at approximately $[redacted], has been rendered unusable by this issue caused by the Roku device. I am reaching out in the hopes of receiving a refund or assistance in resolving this matter. Your prompt attention to this issue would be greatly appreciated. Thank you. Warm regards, JS - La Crosse, Wisconsin. [redacted].

My name is Ron Ricker. I own a TCL ROKU TV C112X with the model 43S525 and serial number X00100WA8T3R. I primarily use it for over-the-air viewing. Lately, when I turn it on, there is no picture being broadcast. While the TV guide works fine, and I can change channels using it, the show does not appear on the screen. I tried unplugging the TV to reboot it, which worked a few times, but now it no longer solves the problem. I am unsure if a factory reset would help in this situation. I have a flash drive installed for rewinding purposes, but I don't know if that affects the current issue. My TV is nearly a year old, purchased around Black Friday last year, so I believe the warranty should still be valid. I would appreciate any guidance on where I can have it checked under warranty.

I recently purchased a new Sharp Roku TV and encountered a roadblock during the setup process while dealing with Roku. A representative named Jason contacted me offering assistance in setting up the Roku portion of my TV. He mentioned a fee for activating my TV, which I declined. Jason insisted that I needed to purchase a package to activate my TV, leaving me no choice but to pay for it. Upon reaching out to Sharp Electronic Canada, I was informed that this was a fraudulent charge as Roku should not be charging me if I choose not to buy their package. Sharp advised me to contact Roku for a refund, stating that if I am unsuccessful, they will address the issue themselves. My name is Sudesh Sharma, and you can reach me at [redacted].

I'm facing an issue with mirroring my Windows 8.1 laptop to my Roku sticks. It seems like a Roku update might have caused the problem. Currently, my Roku devices are connected to the 5.0 GHz Wi-Fi frequency, while my laptop uses the 2.4 GHz frequency, as it doesn't support 5.0 GHz. Previously, I could choose the frequency for the Roku connection, but now the stick decides without offering the choice during network setup. I'm looking for a way to manually select the 2.4 GHz frequency. Any help would be appreciated. Thank you, Ted.

I contacted HISENSE TV Customer Service, and they advised me to reach out to ROKU regarding this issue. I attempted to utilize the SMART VIEW feature on my Samsung S10+ phone to link to my HISENSE LED LCD TV model #55R6000E for screen mirroring from my Samsung Tablet and Phone. Despite following tutorials demonstrating the process, I encountered difficulties. Upon selecting the HISENSE TV on my Tablet, it displays "connecting" but prompts me to reconnect the device. I have repeated this process multiple times without success. I am solely relying on the TV itself without any additional accessories or cables. Both my Tablet and Phone have Wi-Fi enabled during the connection attempts. Despite tapping on "smart view," the same message continues to appear, suggesting I unplug and plug the TV back in. I am puzzled about what might be causing this issue with my TV setup. ~ Curtis ~

I recently set up my 3900X to a TV screen without connecting any cables. It was working fine until my old router stopped working. Now, I'm trying to connect my new router to the TV, the Roku, and the media device, but I'm encountering the "no signal" message on the screen. I've tried resetting by disconnecting the TV, the Roku, and waiting for about 20 seconds for each. The new router has a good range covering the entire room with the TV. I'm eager to establish the connection between my Roku, the media device, and the new WiFi setup to get everything working seamlessly again.

I am reaching out because I have been attempting to contact your company regarding a fraudulent activity on my account. Money was withdrawn without my knowledge, and despite my efforts to seek clarity, I am faced with evasive responses. It is unacceptable for your company to wrongfully withdraw funds from my account, especially considering I have a child to support. Rest assured, I will not overlook this injustice. Either refund the money taken from my account today or prepare for legal action. I am deeply disturbed that such unauthorized transactions have occurred, and I demand resolution promptly. I possess evidence in the form of my bank statement which clearly indicates the date and time of the unauthorized withdrawal by your company.

I purchased a Roku streaming stick a couple of months ago, and it initially worked fine. However, recently it has been experiencing issues where it freezes up, shows a white circle spinning on the screen, and the picture becomes blurry. Despite trying to reboot and following online suggestions, the problem persists. This is frustrating as the device is relatively new, and I didn't expect such malfunctions from a reputable streaming system like Roku. I'm unsure if it's a faulty Roku stick or if there's a simple fix that I might have missed. It's disappointing to spend money on a product that is not functioning correctly, so any help or advice would be greatly appreciated.

Hello, my name is Beverly Pierce. I am having some issues with my Roku Wi-Fi. I have noticed some charges on my bank statements for services that I no longer use. I do not have Hulu or Peacock, but money keeps getting deducted from my checking account for these services. I only use Netflix and Lifetime. How can I get a refund for these unauthorized charges and have the money returned back into my account? Your assistance with this matter would be greatly appreciated.

Hello, my name is Patricia Chase. I have a Roku stick and should only be charged $19 per month for CBS All Access. Recently, there has been an unexplained increase in my bill even though I have not made any changes to my service. I would appreciate it if you could investigate this issue and issue a full refund for these overcharges. Please let me know what information you require to look into this matter further. Thank you.

My Roku Express suddenly shows poor signal strength and won't connect to the Wi-Fi. If I switch it with another Roku in the same location, the replacement works fine. Even when I move the problematic Roku to the living room, just 3 feet away from the router, it connects without any issues. It seems the particular Roku has difficulty receiving a good Wi-Fi signal in the back bedroom. However, when I test it in the front or closer to the router, it functions correctly. The other Rokus work fine in the back bedroom, confirming that the router signal is strong.

I have been using the Roku Media Player for years to stream music, photos, and videos from my Western Digital NAS Drive with Twonky. Lately, whenever I attempt to access the files, I receive a message stating, "[Connecting to a DLNA Media server or USB device - To play or view content from a network Media Server, first make sure your Media Server is online.]" The Twonky server is online and connected to the same network ID. I have tried rebooting the Twonky server, which successfully displays all media files. Additionally, I have uninstalled and reinstalled the Roku Media Player and confirmed that it is the latest version (no updates available). All other apps are streaming correctly from the network drive.

I canceled Disney Plus today, but Roku already charged me $73.00. They took it out too early, so I would like the $73.00 refunded to my account. I also canceled Shudder, and the money was already withdrawn. We never watch those channels, so I want both amounts refunded to my account, please. Email address: [redacted] Thank you, R. McKee

This morning, I encountered an issue with my Roku account where all my channels were deleted, and I received a code prompting me to call a number for activation assistance. The number provided was 1-[redacted]. Upon calling, I spoke with an individual named Oscar, employee ID RK21332. Oscar mentioned a new activation fee of $79 was required; otherwise, access to my TVs would be erased. He claimed that an email notification regarding this change was sent to Roku clients, but I did not receive any. I am frustrated by this unexpected charge for an app that was previously included with my TV. I am awaiting a call back from Oscar or Roku and can be reached at [redacted]-21-[redacted]. Oscar left a callback number of [redacted]. Thank you.

In April 2, [redacted], I purchased a Roku subscription for $49.50. In November, I encountered an issue and had to pay an additional $49.99 for a new subscription after speaking with a Roku technician. They assured me I would be reimbursed for the initial $49.50 within 5 to 4 business days, but it has been longer than that and I have not received the refund. I recently had to pay an extra $5 to speak with another technician, which has left me out of pocket by $50 in total. I am eager to find out the status of my refund for the first subscription amount.

I am reaching out to address being double charged within the same week on my Roku account despite not using it regularly. The charges occurred yesterday at 11:35 for $16.22, last Thursday at 11:51 for $33.53, and the Wednesday of the previous week at 12:09 for $11.89. As I do not rent movies or utilize the service frequently, I am unsure of the reasons behind these charges. I would appreciate a prompt response to clarify the situation. Thank you.

I received a Roku TVolution from my Internet service provider. I have been using the built-in app called IwebTV for screen mirroring. Unfortunately, since May of this year, I have been unable to use it. I have tried troubleshooting and checked for updates on Roku, but it still says it is up to date. IwebTV is essential for my kids' educational screen mirroring videos, but I am currently unable to utilize it. Can someone assist me in getting it to work again?

I received an email from Roku about the AMC+ trial subscription. I visited the Roku website to cancel as instructed. However, when I clicked on the cancellation button, the process froze on the screen where I had to provide a reason. Unfortunately, I couldn't proceed further. I require prompt help to complete the cancellation of the AMC+ trial before it expires.

I'm having trouble using my device at a friend's house. The remote isn't working, the device won't connect to Wi-Fi, and I don't have the IP address to use my phone as the remote. This is frustrating. The device should automatically prompt to connect to a new network. It's also disappointing that customer service phone calls are going unanswered, blaming COVID is not a valid excuse for poor service. This situation is really frustrating.