Roku Customer Service Issues

I own a ROKU stick. When I attempt to open streaming apps like HULU or Amazon, which I am subscribed to, I encounter the issue of no sound for the movie or show, just some background noise resembling a running movie reel. Interestingly, this background noise does not occur when I access an app like CBS. Consequently, I am unable to watch anything on paid apps like HULU or Amazon Prime on ROKU due to this sound problem. I have tried various solutions from both Prime and HULU without success. I have been a subscriber to these apps for two months, and ROKU is not providing the proper access. Unfortunately, I am unsure about the model of my ROKU device.

Hello, my name is Kathy B. On 11/23, Roku billed my Visa card for Fox News without prior notice. I suspect it was for Fox Nation, a service I no longer wish to keep. Kindly refund the $69.54 to my Visa card promptly. I request for Fox Nation to be removed from my Roku account with Spectrum. For further assistance, please contact me via email. Thank you.

My husband isn't very familiar with computers, and he accidentally selected ESPN on our Roku yesterday, the 12th. Suddenly, $84.00 was deducted from our account. I've been trying to cancel by calling and texting, but now they want me to pay more money to talk to a robot for help. I'm not sure if this will make a difference, but I need my money back. People shouldn't be charged so easily, it feels like a scam.

I noticed that my PayPal account was automatically charged for Crave TV after the 7-day trial period without my consent. I was surprised to see the monthly charge of $11.29. Please cancel this subscription right away. I prefer not to engage with companies that automatically withdraw funds without permission. Additionally, I find it frustrating when there is no accessible customer service with real individuals. Despite current challenges, I believe companies should still have customer service representatives available. Thank you for addressing this promptly. PayPal transaction ID # [redacted]9XH759883T.

I mistakenly purchased a $75 pay-per-view fight on Fox Sports on December 5th, [redacted]. The charge went through on my wife's card. I mistakenly entered the 4-digit pin, believing I was simply accessing the channel, not authorizing a purchase. Unfortunately, it resulted in an unintended charge. I hope you can understand my situation and I kindly ask for your assistance during this challenging time. Thank you.

I own a Roku TV and a Verizon DVR. After using the Blu-ray player, the cable box option disappeared from the home screen. I suspect my husband might have mistakenly used the Blu-ray controller instead of the Roku controller, causing this issue. I have tried troubleshooting for the past two hours with no success. Any help would be greatly appreciated. Thank you for your assistance.

While setting up my new Roku Express player, I encountered an issue where the screen prompted me to input my email address, but there was no keyboard available. I have since learned that it's possible to access the keyboard screen, but as I don't have a smartphone, I'm unsure how to proceed. Currently, I am unable to progress past the screen requesting my email address due to the lack of a keyboard option. I am curious about how inputting my email address on the keyboard leads to it appearing on the screen asking for the same information. Thank you.

Hello, I wanted to share that I enjoy using Roku, but I am puzzled by charges I see on my account related to ROKU RLJ entertainment and ROKU for Bell. There's also a minor issue that I need help with. I find it easier to discuss matters over the phone, so I prefer a live call. If you call me and I'm not available, could you please leave me a number where I can reach you? Thank you in advance. - Darlene N.

I recently purchased a Roku Ultra and have successfully installed it. However, I am encountering an issue where I cannot progress beyond a certain point in the setup process. The device is able to connect to Wi-Fi and my provider, but then it seems to loop back to the initial setup screen after pairing the remote and setting the language to English. Despite seeing that the connection is strong with three checkmarks for the Wi-Fi, I keep getting redirected to the language setup menu repeatedly.

We noticed multiple charges on our Roku account for the fuboTV app. Despite several attempts to contact fuboTV's customer service, I was unable to resolve the issue. Eventually, Roku informed me that I needed to cancel the subscription online. The whole situation has been frustrating. I am seeking a refund for the repeated charges of $64.99, which is a significant amount for an unused app. I am hopeful that you will be able to assist me in resolving this matter promptly to avoid further inconvenience. Sincerely, J.

On November 24, [redacted], I bought a Roku 3920R with Order # [redacted]90. After receiving it and attempting to set it up a few days later, I realized I needed a Wi-Fi modem, which I don't have or use. I returned the item to the return center in San Jose, CA, and USPS tracking confirmed its reception on December 7 at 12:11 pm. Despite reaching out to Roku via PayPal on December 12, I have yet to receive any response. Can anyone assist me with this matter?

We canceled our CBS All Access and Disney Plus accounts a while back, but we recently noticed that they are still being billed to our bank account. We are having trouble accessing them on our TV through Roku, and we can't find anyone to assist us. The phone lines are not staffed, and the support categories don't address our issue. Given that our previous cancellation attempts were not successful, we are reluctant to cancel again and begin anew, which appears to be our sole recourse. We need assistance, please.

Last night, on 12-16-[redacted], my CenturyLink internet, provided by CenturyLink, went down. My iPhone was connected to the internet, as well as my Roku device, which I use to access Roku, Hulu, and other channels. I ensured that all the wiring to the modem and CenturyLink router was securely plugged in. After unplugging the router for 5 minutes and plugging it back in, nothing happened initially. After waiting for about 25 minutes, the CenturyLink internet connection was restored, and my iPhone reconnected. However, my Roku device is still unable to download the necessary information to access Roku, Hulu, and other channels. I am unsure of what steps to take next as I cannot go without TV for an indefinite amount of time. Thank you, Ruth Edmison

I recently purchased a new Romulo device from you. I want to report that I have already removed and re-added channels, rebooted multiple times, and experienced the device rebooting itself when downloading a new program or buffering during shows with multiple ads. This issue occurs whether I use a wireless or wired connection, despite the router and Romulo device being only a foot apart. I noticed a red light next to the wired connection on my router instead of the expected green light. I have tried changing cables, repositioning the cable, and confirming the connection quality, which shows a download speed of 81 Mbps. This problem did not occur with my previous Roku devices.

I urgently need to speak with a customer service representative. I received a notification from Roko that my monthly subscription fees are increasing, and my free trial is ending soon. I am 70 years old and would like to cancel the subscription, but I am uncertain about how to do it. I would greatly appreciate it if someone could assist me with this matter. Kindly contact me to provide guidance on canceling any upcoming charges for shows that I do not watch. Thank you.

I am trying to watch free movies without having a Roku account. I'm currently being billed for CBS international and CBS Mobile via my Roku and Google account without being able to cancel the charges. I've already been charged $[redacted].00, which is a lot for me as a 64-year-old woman on a fixed income. I am struggling to get a refund and really need my money back as soon as possible.

I am inquiring whether a Roku account is required to access a Philo or Prime Video account. Could you please clarify what CBS International, CBS Mobile stand for? I have noticed charges from both Roku and Google on my debit card, totaling $[redacted] without my authorization. Despite getting a new card, the deductions continue. My fixed income cannot sustain these unauthorized charges. I should only be charged $10.43 monthly for CBS All Access, but I see additional charges ranging from $6.26 to $9.99 for unknown services. I have contacted customer service multiple times without resolve. I intend to investigate this matter thoroughly, involving my bank if necessary. At 64 years old, I cannot tolerate this situation any longer. I demand a refund of $[redacted], immediate answers, and action to cease these charges. Today is Sunday, December 19th, and I possess records of the unauthorized deductions from two previous debit cards. It is imperative to address this promptly to avoid further escalation. Your swift response is appreciated.

I believe there has been a misunderstanding regarding the cancellation date of the Sundance subscription through Roku. On 10/14, we initially signed up for a two-month subscription through Prime and canceled the Roku subscription around the same time to avoid duplicating services. It seems there was a discrepancy in the cancellation date mentioned by Roku, stating it was done on 11/25 when it was actually before 11/02. I contested the charge with American Express, and they reactivated it based on correspondence from Roku. I would appreciate it if this issue could be revisited and rectified promptly under the account name Jonathan Smith, reachable at [redacted] Your swift attention to this matter is greatly appreciated.

I cancelled my subscription, but I was still charged $[redacted], putting my card in the negative. This is the second time this has happened, and it's frustrating. I don't understand why the money was taken even after cancelling. I only want Hulu and Disney Plus, not the HBO Roku channel. I would like the $8.99 refunded to my card. Thank you.

I signed up for a free trial of Nickelodeon for my granddaughter during her 3-day visit. I cancelled within the 7-day trial period, but my card was still charged. After that, I tried Vidgo, thinking it was a free trial, but realized I didn't need it as I already had access to the shows. I cancelled Vidgo on the same day I signed up and still got charged. I request a refund for both subscriptions. Thank you. - MM