Roku Customer Service Issues

I recently bought a Roku stick from Best Buy to only access my Netflix account on my LG LCD TV. Despite not wanting Roku streaming features, I was advised at Best Buy that this stick would allow me to use Netflix without additional charges. During the setup process, it prompted me for my email to activate the account. After following the email link, it requested my credit card details and channel preferences. I completed the steps as best as I could, but now I'm uncertain if I will be billed. As mentioned, I solely purchased the stick to watch Netflix on my TV. If there are any concerns regarding billing or the setup, please reach out to me.

I am having trouble accessing my lifetime subscription for 5 TVs. The email and password provided during the purchase are not being recognized. I am unable to sign into my Roku email without resetting the password. The new password reset link is being sent to [redacted], but I cannot access this email account. I do have an old account under [redacted], but it is not a paid account and I only use it for emails, not for Roku.

I recently installed Roku on my parents' living room TV, which is working perfectly. However, the upstairs bedroom TV, which is not linked to Roku, experiences issues. It cannot change channels or operate when Roku is connected. When Roku is disconnected, the upstairs TV works properly. They use Dish network with one receiver for both TVs. Is it feasible to have both televisions operational simultaneously with Roku attached to the living room TV?

I previously owned three Roku sticks. I gave one away and bought a new one, so now I have three Roku sticks for three TVs. However, when I try to use the third TV, it says I have exceeded my streaming limit. My Roku account shows that I have three sticks, which matches the actual number I have. It seems that the Roku stick I gave away is still linked to my account, even though it doesn't show up for me to unlink. The person I gave the stick to has their own Roku account. How can I disconnect that Roku stick from my account? Thank you.

Recently, my Roku TV unexpectedly added over [redacted] streaming channels to my cable lineup. These channels seem to be from the Roku app's Live channel menu. Since this occurred, my cable channels are not functioning normally. Changing channels results in a loud crackling noise from the speakers, and I can no longer smoothly scroll through channels using the remote. I've attempted to resolve this by resetting the TV to factory settings, but the issue persists. The only temporary solution I found is to unlink my TV from the Roku account, which unfortunately disables access to all apps. This disruption is particularly bothersome in the bedroom due to the disturbing noise. It appears to be related to a Roku update.

I have two Roku devices, both with the Spectrum TV app. However, after setting up my new Roku Ultra at Christmas, I lost access to the Spectrum app on both TVs. I am confused as to why this happened. Spectrum informed me that the app should still be on the TV I didn't upgrade, but it is not. I enjoy using Roku and would like to keep using it, but losing the Spectrum app has been inconvenient as it accounted for 50% of my TV viewing. Any assistance in resolving this issue would be greatly appreciated. Thank you, David J. Rose

I signed up for a free 30-day trial of Showtime, followed by a monthly charge of $10.99. Canceling this has proven difficult for me. I spoke with a representative on 6ya who requested the cancellation and refund of my money. I'm unsure why this process has been so challenging. My main concern is cancelling my Showtime subscription, receiving a refund, and ensuring I am not charged for another month.

I had an account with Hulu, as I could never reach a human with Roku, and I thought the companies were one and the same. However, I couldn't make purchases through Roku because I didn't have the 4-digit pin required for purchases, as my account was not through Roku. My husband, upset about this, asked the Hulu representative to cancel my account, so now I am without TV. I'd like to set up an account with Roku and also inquire if I can have the 7-day trial. Thank you, Joann.

I am experiencing difficulties with several channels, specifically the Roku channel, not displaying videos. I have verified my internet connection multiple times, which shows as excellent in the Roku settings network check. Yet, when I try to play a video, the screen often goes dark and remains that way. Even when pressing the home button, it struggles to return to the home screen. This issue occurs with a new unit that I recently set up following the on-screen instructions. I attempted a factory reset and set it up again, but encountered the same problems.

I recently subscribed to the ReDiscover TV yearly plan under the account number [redacted]2 with the name Christine R. However, I am facing issues while trying to watch THE CHOSEN for more than 5 minutes. The screen prompts me to select a plan again, even though I have already purchased the yearly subscription. Each time I select the "Continue" option, I am taken back to the plan selection screen in a continuous loop. Even though my payment has been processed, I am unable to access the content. I have successfully registered and set up my login details, but I am stuck in this loop. Any assistance would be greatly appreciated. Thank you.

I have been billed by Roku for Hulu and Hallmark content that I cannot access. The charges on 10/22/[redacted] and 10/28/[redacted] were for $5.99 and $23.99, respectively. I no longer have the Roku device and cannot access the email associated with the account, [redacted] I need Roku to update my email address to [redacted], reset my password so I can access my account, and refund the charges for content I cannot view. Thank you.

I would like a refund of $64.99 to be processed on my card immediately. Someone authorized unauthorized charges to my card for $13.09 in addition to the $8.99 Starz app purchase made on December 19th. I am very upset about this situation as I am currently unable to work because of the pandemic, and every dollar counts for my family, including funds I set aside for my kids' doctor visits. I have removed my account information from Roku, and I am considering requesting a full refund for all three of my Roku TV devices. This experience is unacceptable, and I will no longer be using your services after resolving this issue. It has been difficult to reach someone to address this matter, and I am in urgent need of assistance.

On 12/14, my Visa card ending in [redacted] was charged $15.84 for HBO service, which I thought I was activating through Xfinity, my cable provider. After realizing my error just 5 minutes later, I promptly canceled the HBO service and received confirmation on my TV that the cancellation went through. I expected to see a credit on my Visa card, but I have only observed the charge. Kindly refund the full amount to my card. Thank you. - T. Berdik [redacted] [redacted]

My 94-year-old mother is having trouble navigating through the Roku menu. I have simplified the options to only include antenna reception and Italy TV, but switching between the two is still too challenging for her. Is there a way to set up the TV to function similarly to older models where it would automatically return to the last channel viewed upon turning it on and allow for seamless flipping between local and Italian channels without having to access the main menu to switch sources? Ideally, I am looking for a TV with basic controls like a power button, volume adjustments, channel changes, and number inputs only. Can the TCL Series 4 with Roku be simplified to this extent? If possible, please provide guidance on how to achieve this.

I was charged $[redacted].87 for services I haven't used since the first month. I bought my TV in August and only used it until September 1st; it's been in storage since. Unauthorized payments were taken from three different cards. I didn't provide those card numbers, so I'm unsure how your billing department got them. Please remove those payment methods from my account and refund the unused services. I would also appreciate receiving some free service months as compensation for the time spent sorting out these charges today. I've only heard good things about Roku, and I hope to continue recommending your services. You can contact me at [redacted]. Thank you.

I am unsure if I am speaking with Roku directly or another company looking to charge me to fix a problem caused by Roku themselves. Please refrain from emailing and contact me via phone for a more human touch. What was supposed to be a quick two-minute fix has turned into an hour-long ordeal trying to reach out to Roku for assistance. This situation reflects poorly on their business practices. I am considering filing complaints with the FTC and consumer protection bureau. Arbitrarily billing customers without providing explanations, then requiring additional fees for discussing rather than fixing the issue via online communication, is not acceptable. This has disrupted an hour of my business operations, which is intolerable. Ignoring the problem or taking action will determine how vocal I am in addressing these unethical practices and which authorities I involve.

I'm having trouble setting up my payment method on my Roku. I input all my Visa information, but I can't subscribe to channels like River, Crave, Disney, Prime, etc., which I had no issue with in the past. This has frustrated my family, as we can't enjoy our usual channels despite having enough funds on the credit card. After multiple attempts and even resetting the device, the problem persists. I'm at my wit's end due to the lack of customer service assistance. I've spent too much time on this and need help to resolve the issue. Instead of canceling everything, I hope this chat service can provide an actual solution to ensure we can continue using Roku satisfactorily. Thank you.

I recently set up two new Roku streaming devices, one upstairs and one downstairs, to replace my old one that was causing issues. The new devices are working well. However, when I attempted to use the Acorn TV trial, I could only access it on my computer and phone, not on my TVs. After updating my email to my old address, I managed to get it to work on the TVs. Unfortunately, I am now being charged for two subscriptions on my credit card instead of one. I need assistance in canceling one of them. Please cancel the Acorn TV subscription associated with my [redacted] email.

After mistakenly removing the Spectrum channel app from my ROKU TV, I have been unable to locate it again through the channel search feature. After researching, I learned that there is a dispute between ROKU and Spectrum, resulting in the removal of the app. Despite my preference for having access to a variety of channel apps, local channels, and live TV, it seems this decision is out of my control. I have filed a complaint with the FCC regarding this matter. In response, Spectrum has reached out to me and offered a favorable deal, which I have accepted. However, ROKU has not contacted me with a resolution. Frustrated with the situation, I have decided to discontinue using ROKU products and have shared my experience with others, urging them to also voice their concerns to the FCC. Unless ROKU reinstates the Spectrum app on their platform, I am moving on from their services.

I have previously sent customer service two emails regarding this issue with request number [redacted]. I explained and attached screenshots of the confirmed email from Roku stating that my charge for the new Roku Ultra should be $65.03. However, upon checking my bank statement after receiving the item, I discovered that Roku had charged me $85.03, resulting in an overcharge of $20.00. I have followed up with two more emails requesting Roku to refund me the $20.00 overcharge. Despite providing evidence that my original charge was indeed $20.00 less, the matter has not been resolved yet. My order number is [redacted]21, placed on January 8, [redacted]. I wish I could attach the documentation to this email for your reference, but I am unsure how to do so. I have sent the files with my previous emails. I am disappointed with the lack of communication from Roku in addressing this issue promptly. Please help me resolve this billing error by processing a refund of $20.00. Jack G. cc: Roku Legal Department