Roku Customer Service Issues

I recently noticed that my card was charged multiple times without my authorization over the past three months. Today, on 01/21/[redacted], I was charged $60.00, followed by a $7.00 charge and a $10.99 charge for services related to "Roku Disney" and "Roku CBS," which I did not sign up for. I had separate subscriptions with other companies for Disney and CBS, both of which have also gone unpaid due to financial constraints. I did not approve any recurring payments and consider this unauthorized charging as theft. I have already initiated a dispute with my card company but was advised to contact your company directly for a quicker resolution and refund. I demand a refund for all 12 unauthorized transactions made between November 1, [redacted], and today, January 21, [redacted]. I never authorized any of these charges. I insist on speaking with a real person to resolve this issue promptly as I find the lack of human customer service due to COVID restrictions unacceptable.

I am having trouble downloading my Spectrum TV app. I used to have Spectrum TV and wanted to renew it, but was unable to. I discovered that ROKU has removed the Spectrum TV app, making it unavailable to users. Spectrum offered me a great deal, so I have decided to keep it. I am selling my ROKU devices and TV and plan to purchase a new non-ROKU TV to access the Spectrum TV app. I will inform my colleagues at college and my co-workers and customers at the hotel casino about this change. It is disappointing when big companies lose customers due to business decisions like this, but I believe it is part of the cost of doing business. If there is no other solution to download the app, I will have to proceed as planned. Thank you. 😒

Model number 3930RW-Roku Express, serial number XOO4OOUSXW6S, device ID SOO92OASXW6S. I was charged for subscriptions that I didn't purchase. Despite being told there would be no charge, it requested my credit card information. I have already canceled all my current channels to prevent further charges. There were two unauthorized purchases: #1 Roku Channel for $15.98 on 01/16/21 and #2 Philo for Roku for $19.99. Although I have cancelled them, I am unsure how these charges were made. Due to these unexpected charges, my debit transactions were declined, resulting in $3.00 in bank fees. I urgently need a refund as I am currently unemployed and struggling financially. Your assistance in resolving this issue would be greatly appreciated. Thank you for your help, and please help me resolve this matter.

Good evening everyone, I am contacting you from French Guiana for assistance with my Roku account. After successfully installing the Smarters Pro IPTV application with a subscription to watch TV channels, the application unexpectedly disappeared from my Roku 4 device. I am reaching out to inquire how to reinstall the application and regain access to the channels, particularly the French ones. Could you please provide guidance on this matter? Do I need to pay for the reinstallation, and is it done by your team? Your prompt assistance will be greatly appreciated. Thank you for your support, Paul

I subscribed to CBS All Access nearly a year ago but cancelled it after 2 months. Recently, I discovered that I have still been getting charged monthly. After contacting CBS, they mentioned it might be Roku charging me, even though I did not sign up through Roku. The Roku account linked to the charges belonged to my late brother, and I don't have access to it as I don't know the password. The email associated with the Roku account is [redacted] I attempted to reach out to Roku for clarification, but their customer service line is currently unavailable. Given the challenges I've faced with my brother's passing and financial strains due to COVID-19 impacting my husband's job, every dollar matters. Continuously being charged $10 per month for a service I no longer use is significantly affecting me now. Thank you for addressing this issue.

I would like a refund for HBO Max. Today, I created an account on my phone without realizing I had signed up back in October using a different email. I subscribed via my phone with a different email as it said my main email was already in use. However, when I tried to sign in on my TV, it showed my main email was associated with the account. I couldn't sign in and had to resubscribe on my TV using my main email, resulting in a double charge today for HBO Max. I immediately canceled the subscription linked to my main email and logged out. I now prefer to use my secondary email, [redacted], with HBO Max instead of my main email, [redacted]

I recently purchased a Roku Express (Model 3090X) from Amazon and set it up today. Most features work fine, like setting up my account and connecting to wifi. However, I encountered an issue with the "Youtube" channel. Whenever I try to access it, the system struggles for about half a minute and then returns to the Roku Home screen. I tested other channels which worked smoothly. I also attempted to cast Youtube from my mobile device to the Roku, but the casting failed with the same result as before. I chose Roku for its access to various content, including free options like Youtube. I checked before buying, and it should support "Youtube" (not "YoutubeTV"). Can you help me understand why it's not working as expected despite being able to add the channel? Thank you.

Hello, I'm trying to resolve an issue with my Roku streaming stick plus and HBO Max through my TV provider, DirecTV. I've spoken to DirecTV tech support and they were able to get HBO Max working on my Android smartphone. However, when I try to access HBO Max on my Roku, it asks me to sign up for $14.99. The tech support agent suggested that there might be an issue with how I signed in previously and recommended signing out and signing in again correctly or clearing cookies. I was able to sign in on my Android phone, but I'm having trouble on the Roku. Can anyone provide assistance with this? Thank you, Don Packin

I am seeking assistance regarding a billing issue with Roku. I need help getting my money back. Yesterday, my husband and I got a 7-day free trial for Fubo, which was later canceled. Despite this, Roku still charged my card. The confusion arose because my husband's email is linked to Roku, but my email was used to sign up for the Fubo trial. Fubo informed me that they cannot refund the charge as Roku needs to handle it. The email associated with Roku is [redacted] I would appreciate your help in resolving this matter promptly as I have other bills to pay. Thank you.

I have contacted your Customer Service twice in the past 3 weeks without any response. I have spent a total of 5 hours on the phone, encountering a constantly busy line. I was promised a callback from a tech support person within 10 minutes, but it never happened. Additionally, I was assured twice that I would receive a call on Sunday about Roku's security concern, but no one reached out. My remote is not functioning, and I was advised to purchase a new one from Amazon, Staples, or Best Buy, all of which only sell new Rokus, not replacement remotes. My Roku was purchased around 1 or 2 years ago. I am eagerly waiting for a response as I have been unable to use my den TV for the past 3 weeks. I am a fan of your product but find your customer service to be lacking. I am currently using a Firestick, which I dislike.

I received an email regarding a promotion for our new TV that includes a 30-day free trial of premium channels like SHOWTIME, STARZ, and EPIX on The Roku Channel. The email outlines the steps to redeem the offer, the terms and conditions, and details the auto-renewal process. It specifies the monthly subscription rates after the trial period and states that the promotion is for new subscribers only. It also mentions that the subscription must be added and viewed exclusively on The Roku Channel in the US. The email provides information on payment methods, temporary authorization holds, and terms subject to change. It includes disclaimers about certain restrictions, the terms of service, and identifies the ownership of the channels and trademarks involved.

I have noticed an ongoing charge on my credit card from Roku that I do not recognize. After checking, I realized that the credit card linked to my account is not the one being charged. I am unsure how this is possible unless there is another account associated with my information. Despite my efforts to access a different account, I have been unsuccessful in understanding the situation. My name is Phill Ridley, and the card being charged is ending in [redacted], and the charge is for $7.49. I kindly request your assistance in resolving this issue.

Good morning, I am looking for assistance with my Roku Premier connectivity issue. I purchased it three months ago and it has recently lost the ability to connect to the internet. My older Roku works just fine, as does my smart TV, so the internet connection is not the issue. I understand that Roku Premier comes with a one-year warranty. How can I go about resolving this problem or making a warranty claim? Thank you, Carlos

I am having trouble streaming my Roku channels directly on my Roku TV without needing to open the Roku app first. Everything was fine before, but now it's not working smoothly. Additionally, I need to update the payment details for my Showtime subscription on Roku. Should I do this through the billing information section on the Roku screen? I want to make sure I update my information correctly without any unexpected charges.

Around August 21st, I inadvertently signed up for a seven-day trial with fuboTV, promptly canceled it, and never used it as it was not something I had wanted. Subsequently, they started charging my saved debit and credit cards, including a federal government card. Although Capital One's department refunded the money, it was immediately withdrawn again from my account, totaling approximately $[redacted] and increasing. Tomorrow, I plan to visit Capital One's fraud department and pursue legal action if required since this money is intended for a special-needs child, making it a federal offense to withdraw unauthorized funds from a debit card. Despite showing on the ROKU billing that the subscription was canceled months ago, the charges persist. I possess records, screenshots of both ROKU and fuboTV billing, and cancellation confirmations which I had not been given the opportunity to present to anyone. I urgently request a refund of the funds. Regrettably, the absence of a customer service line signifies a lack of willingness to address such issues. I am resolved to take this matter seriously and may consider canceling my ROKU account after many years due to the distress this has caused me, including facing disconnections of power and phone services. It is crucial for the company to handle this matter properly to maintain its reputation, as numerous customers encounter similar problems with ROKU that need to be rectified promptly.

I recently got a new TV for Christmas and had it set up in South Carolina while I was away. Upon returning home, I discovered an unauthorized $30.00 charge from Roku on my Target account. I am unfamiliar with Roku and did not authorize this transaction. I have contacted Target and was directed to reach out to you for assistance. I am a senior citizen and I am not comfortable using the computer. Please remove this charge from my Target account and disconnect Roku as soon as possible. If this matter is not resolved, I will have to escalate it to the BBB. Your prompt attention to this issue is greatly appreciated. Thank you.

On 2/15, I attempted to stream Fox Sports 1 on my TCL Roku TV using my Xfinity access. While setting it up, I was prompted to input a four-digit code to confirm Xfinity as my provider. Subsequently, I encountered a chat box requesting personal information and asking for a $49 "access fee" for Roku programming. Following this, a Roku representative with an Indian accent called to explain the fee as a new policy for access to Roku features, which I declined. Despite this, my Xfinity channels remained inaccessible. Retry efforts led to a $39 one-time fee for permanent access to Fox Sports 1 via Paypal payment to Roku. Today, 2/17, I received a new invoice via Paypal from Roku demanding a $69 access fee. What's the deal with these sudden Roku access charges popping up?

Two days ago, on February 20, [redacted], I noticed an unauthorized charge of $64.99 from Roku on my bank statement. The last time I used my card to subscribe to any channel on Roku was in November. After making the payment, I waited 48 hours and then removed my card information to prevent any further unwanted transactions. Surprisingly, there were no charges from Roku in December and January. This unexpected charge in February was even higher, with an increase of $10. It's frustrating because I carefully plan our budget to support my children and me. Sudden charges like this one with significant amounts really strain our budget. I am requesting a refund urgently. Also, I would like to cancel my account permanently and any channel subscriptions that take advantage of hardworking individuals at their own discretion.

I canceled my Starz subscription in December but have been billed in January and February. Similarly, I terminated my CBS Access subscription in January but was billed again this month. This recurring issue has caused frustration. Attempts to contact ROKU were futile as their phone line was unresponsive, and navigating their support page did not address my concerns. After extensive online searching, I managed to find a contact number. Unfortunately, the service remains subpar, leaving me feeling dissatisfied. Canceling a subscription on ROKU, specifically on my TV, should result in a genuine cancellation. My repeated charges have triggered insufficient funds fees from my bank. The lack of accessible customer service raises concerns about ROKU's credibility as a business. I am left contemplating terminating my ROKU subscription and escalating this matter to the Better Business Bureau for a resolution. I hope to receive refunds for the erroneous charges from Starz and CBS Access. Thank you.

My sister and mother lived together, and a few months ago, I bought them a Roku and set it up. Recently, my sister noticed a charge of $10.84 per month that she couldn't get rid of and didn't remember signing up for any subscription. Unfortunately, my sister has passed away, and I am now managing my mother's checking account which they shared. Today, the same charge appeared again. I am frustrated that I can't stop these charges and reimburse them. My sister, who was not internet-savvy, must have accidentally subscribed to something. Even though I am tech-savvy, I am unable to resolve this. Due to not having access to my sister's account information, I feel helpless. Both my mother and sister are on low income and disability, and I believe they are being taken advantage of. Since my sister passed away, I am reaching out for help to stop the charges and get reimbursed from my mother's checking account. If I cannot find assistance, I will have to contact the bank to block future charges from Roku and report it as fraud. For further assistance, please contact me at [redacted]. - T.H.