Roku Customer Service Issues

My Roku remote is unresponsive. It fails to power on the TV even when I try to turn the TV on manually. I have attempted various troubleshooting steps, such as removing the batteries, unplugging the power source for at least 10 seconds, reinserting the batteries, and pressing the small button on the back of the remote. However, there is no indication of functionality as no light appears, and the TV remains off. On one occasion, the Roku screen appeared, but I could not proceed further than that. Your assistance in resolving this issue would be greatly appreciated. Thank you.

Hello, my name is Bruce, and I purchased a Roku at Walmart in Scarborough, Maine, approximately seven months ago. Unfortunately, the product was defective from the start, and due to a sudden heart condition that required hospitalization and surgery, I was unable to return it. I recently bought a new remote, but the issue lies with the power cable and USB wire. I find that I need to reset my Roku every few hours as it keeps cutting out, and when I touch the wire, it seems to work temporarily. I cannot locate my receipt, and while the Roku I bought for my house in Arizona works perfectly, I would appreciate it if someone could assist in replacing the faulty system. As a loyal customer with my whole family using Roku, I hope for a resolution. Thank you for your help. My name is Bruce Baldwin, and my contact information is provided.

Hello Roku team! I recently had a conversation with my friends who also own Roku TVs. We discussed a suggestion that might interest you. We all enjoy using the Twitch app to watch our favorite streamers and have it on as background entertainment. I mentioned how I wish Roku had Twitch available and my friends shared the sentiment. It would be great to have Twitch on Roku, especially with popular streamers like TommyInnit, RanbooLive, KarlJacobs, Nihachu, and others gaining traction. This suggestion comes from a group of customers who believe many people of our age would appreciate this addition. Thank you for considering our feedback!

I would like to request to stop the payment of $47.99 for a channel that I believed was supposed to be free. Additionally, I am seeking contact information for assistance in case I encounter issues in the future. I attempted to watch a movie on the rediscover channel as it was advertised as free. However, when I tried to select a monthly subscription at $4.99 or a yearly subscription at $3.99 per month, it prompted me for a code that I did not possess. I decided against proceeding but later received a notification that my account would be charged $47.99. This surprised and upset me. I am dissatisfied with the lack of accessibility to customer support when I have immediate questions or concerns. Kindly assist me in avoiding the $47.99 charge on my account.

I am questioning the charges on my debit card for Roku WWE that I did not authorize. I would like to cancel this service. It appears they used my wife's email but my debit card. Initially, we were trying to subscribe to WWE on Peacock as new subscribers to avail of the first month free. Instead of using my wife's card since she has not been a subscriber for a long time, they charged my card without permission and deducted $10.86. I kindly request that no more charges are made on my card ending in [redacted]. If any charges have been made this month, please refund the amount to the same card ending in [redacted]. Thank you.

I own a TCL Roku TV with a SoundBar connected using Red & White RCA cables. Despite purchasing USB & Ethernet cables, the sound is not coming through the SoundBar. I noticed an issue with a Headset Icon displayed with a line through it at 96 percent after restarting the Roku. Could this be the reason for the sound problem? Any assistance would be greatly appreciated! Sincerely, AJ

I recently signed up for Paramount + to enjoy a free month. However, after exploring the programs available, I didn't find anything of interest and decided to cancel my subscription. Despite attempting to cancel on my cell phone, I later discovered the cancellation was not processed when I checked online using my computer. I then successfully canceled my subscription. I noticed a charge of $10.86 on my Visa account on either 3/08 or 3/10. I expected to have a free month; can you assist with this? My Visa statement shows the charge is from Roku for CBS Interactive, which appeared during my Paramount + sign-up. Are these two companies related?

I have two Roku Enhanced Remotes for two TVs in my home. After moving to my current location in September [redacted] and reinstalling both TVs, they worked well until sometime in December [redacted]. Despite facing my own medical challenges, I noticed issues with one TV not connecting to the network. Despite troubleshooting steps and advice from the internet service provider, the problem persisted. Despite trying a Factory Restart, the system froze, and I was left unable to resolve the issue. Even after leaving everything unplugged overnight, the problem remained unsolved. I am currently stuck and unable to find any helpful information online to address this ongoing issue. Any assistance would be greatly appreciated.

In my previous message, I explained in detail the issue I am facing with Roku. Although I have a Roku account, my daughter was unexpectedly charged $[redacted] on her credit card, despite not having her own Roku account. I have been exchanging emails with Roku for months without a resolution. I am requesting a full refund for the unauthorized charge to my daughter's account. Within one week, $[redacted] was charged to her credit card, and I am also noticing monthly charges around $60 for Roku, which is supposed to be a free service.

I have been continuously billed on my account for many months for CBS services. The charges were from CBS All Access and Roku CBS. After investigating, CBS refunded the charges, but they mentioned I should contact you for a similar refund. I do not have an account or subscription with CBS. I do not have an account number as I never had an account. I am hesitant to share my card information via email, but the name on my bank account is Taylor Hackemack. I would appreciate any assistance in resolving this matter.

I noticed unauthorized charges on my Paypal account - $1 and $10.59 - related to a Roku product, which I do not own nor have authorized. I request a full refund to be issued promptly. I attempted to address this through online chat but was directed to another chat requiring a fee, an unacceptable strategy. This conduct suggests questionable business practices. Despite my inability to locate any account linked to my email, the withdrawal from my Paypal account was successful, reinforcing the need for an immediate refund. Numerous complaints to the BBB regarding similar issues have been noted, and I will also be filing a report.

I subscribed to Discovery+ through ROKU for $6.99 per month. I canceled the service on 3/22 via the ROKU remote, and it confirmed that my subscription would end on 4/21. However, on 3/23, the service was suddenly terminated. Whenever I try to watch something, it prompts me to create a new account. My bank statement shows a $6.99 charge on 3/22 by ROKU for Discovery+, which is why I expected it to be active until 4/21. Please reactivate my Discovery+ until the end date as initially confirmed. My account is under the email [redacted] Thank you.

I had previously raised a complaint about receiving spam while attempting to contact Roku customer service. I encountered multiple fraudulent service representatives, which led to me having to update all my information, causing dissatisfaction. The issue I tried to resolve was being billed for commercials on CBS, NBC, and ABC when I only pay for commercial-free content, as clearly stated in my bank statement. Now, whenever I try to watch my programs, I not only get commercials but also face continuous requests for reactivation, hindering my show viewing. This marks the 9th time I have reached out via phone and email for assistance. I request a resolution to this problem promptly; otherwise, I will be compelled to report this matter to the Better Business Bureau. I am paying for a service that is not being delivered as promised. I am eager to receive a response. Thank you! Email: [redacted] Phone: [redacted]

I wanted to address an issue with ROKU. While I appreciate the improvement in the service, I have noticed an increase in commercials related to cancer drugs, specifically for Metastatic Breast Cancer, which I find distressing. The constant reminders of my condition through these ads make it difficult for me to enjoy regular programming. As someone with a terminal illness, being bombarded by these commercials multiple times a day is emotionally challenging. I acknowledge the necessity of commercials but I would appreciate if there could be a selection that is less distressing, such as ads for dog food or vitamins. Thank you for taking the time to consider this.

Hello, Since March 24, I've encountered issues with my Roku. When using PBS Passport, I can hear audio and see subtitles but the screen stays black, no video. With Paramount+ (CBS All Access), I receive a black screen with an unnamed error. On the Roku Channel, I'm notified that my access has expired. My internet is functioning well, despite a 3Mbps speed which Roku considers "good." I've tried various methods to restart the Roku and router, switched the HTML port, ensured secure wire connections, and even consulted with AT&T for 3 hours to verify my wireless and internet connections. Any suggestions to resolve this matter would be appreciated. Thank you, C. Brunner

We have been loyal Roku customers for several years without any issues. However, we recently noticed that we have been charged for HBO Max since October [redacted] through our Roku account. We did not sign up for an HBO Max subscription, have not used the service, and after contacting HBO, they confirmed that there is no active account under our name. When we tried to access HBO Max through our Roku, we found that no account was configured. We did not receive any notifications regarding the initiation of an HBO Max subscription and billing. Upon reviewing our credit card statement, we realized that Roku has been charging us $16.31 monthly for the past 6 months under the description 'Roku for WarnerMedia Dire'. We are seeking a refund of $97.86 to be issued to our credit card.

My internet service provider for my account went out of business, and now I can't access my account. Every attempt to contact support is unsuccessful because they require me to log in first. It's frustrating to be unable to communicate with them without logging in. The "forgot email address" section is pointless since you need to log in to access it, making it impossible to recover the email. I want to cancel my Hulu subscription, but I can't even find a way to update my email address on my account. The situation is absurd. I'm considering getting a new credit card and throwing away the Roku to stop the unwanted billing. It's disappointing that there is no direct way to reach Roku for assistance. Why would a company make it so challenging for customers to contact them?

I intend to contact the Better Business Bureau or the attorney general because this situation is frustrating. I am seeking a refund of $60.23 for the Roku Sundance charge. It has been challenging to speak with a representative, and I am tired of engaging in chat conversations that lead to requests for my credit card details. The charge was deducted from my checking account without authorization. I do not utilize Roku Sundance, only Netflix. Kindly process the refund promptly. If the refund is not issued, I will escalate this matter to the Better Business Bureau and the attorney general.

Over the weekend of February 14, [redacted], I signed up for a 7-day free trial of Fubo TV at my second home in Coudersport, PA [redacted]. Since I'm usually only there on weekends, I canceled the trial on Monday morning before returning home. Upon checking my Roku Device, I realized I no longer had access to Fubo TV. When I returned to my camp on March 14, [redacted], the service was still not there. Unfortunately, I discovered on my credit card bill for February and March [redacted] that I was charged for Fubo TV. I kindly request a credit for these two months and the removal of Fubo TV from my account. I prefer personal assistance over handling such matters on computers and phones, so I would appreciate resolving this over the phone.

Over the weekend of Feb. 14, [redacted], I signed up for a free trial of Fubo TV on my Roku device at my second home in Coudersport, PA. On Feb. 15, I canceled the trial before leaving for my primary residence. Even after canceling, I noticed I had no reception when I checked. Upon my return to the camp on March 14, the issue persisted. Upon reviewing my credit card statement at the end of March, I discovered charges for Feb and March [redacted] from Fubo TV. I am seeking a refund for these two months. My name is Michael H., residing at [redacted] Mount Pisgah Rd., York, PA [redacted]. Additionally, I would like to remove Fubo TV from my account.