Roku Customer Service Issues

I was mistakenly charged on my husband's account for Disneyland. I intended for the payment to be on my account. I want the refund to be issued to my husband's card and the charge to be transferred to my account. We both want Disney Plus, but the payment should come from my account, not his. Please refund his account and charge it to mine to avoid double payment. Thank you.

I have never dealt with a business that provides no means of contact. After spending hours on your website, I still cannot find a way to cancel my subscription to CBS All Access. Despite the service not working and me already having cable, I have tried for a month to reach out to you with no success. I am considering informing my credit agency to halt the payment, and if this issue is not resolved promptly, my next step will involve contacting the state attorney general. The lack of customer service on your part has led me to take these measures. Apologies for any inconvenience caused, but I feel I have exhausted all other options.

I am noticing unauthorized charges on my account each day, ranging from $5 to $15, for apps I did not subscribe to. This must cease immediately to avoid legal action as I do not use these apps at all. Any further charges from your end would be unacceptable. Thank you.

On Super Bowl Sunday, 12 minutes before kickoff, our CBS station went off the air. With 10 people coming to watch the game, I quickly turned to Roku to get the feed on my laptop. Thankfully, the CBS station came back on 11 minutes later, and we enjoyed the game on our 55" TV. In the heat of the excitement, I forgot to cancel the Roku subscription immediately. As a 77-year-old woman celebrating my team's victory, I need assistance in canceling the Roku service for the 11-minute duration. Thank you.

When I turn on my TV, I see the large ROKU logo, and then it freezes on the next screen. I am unable to select a channel like I can on my other Roku TV, which does not have this problem. I would appreciate it if someone could provide assistance over the phone to help me resolve this issue. I have repeatedly attempted to call [redacted], but I keep receiving a message stating they are unable to take phone calls at the moment. I'm unsure about what steps to take next if they don't answer the phone. Thank you in advance for any help you can provide.

I have been using a Roku for quite a while now. Recently, I encountered some issues that I initially thought were related to my modem. Even after upgrading the modem, I continued to face problems with streaming on apps like Netflix and Prime Video. I decided to purchase a Roku Ultra, and the setup went smoothly. However, when I started streaming, the audio would intermittently cut out for a few seconds, then return briefly before cutting out again. This cycle repeated continuously. I spent hours troubleshooting but couldn't resolve the problem. Ultimately, I switched back to my old Roku, which worked fine. When I tried the new Roku again, the audio issue persisted.

For months, I have been experiencing unauthorized charges on my bank account for Roku services like Showtime, A&E, and BMC. I do not own a Roku device, so these charges are not valid. I request to stop these recurring charges, investigate their origin, and reimburse the unauthorized charges totaling to a significant amount. Despite attempting to address this concern through chat previously, the problem persists with more charges debited from my account recently. I kindly ask for a resolution to this issue and a refund promptly. Thank you.

I recently attempted to upgrade my Peacock account, but I encountered issues with resetting my password and recovering my Roku pin number. Despite trying to receive the necessary information via email, I have not been successful in getting the reset details. It seems like Roku has my email address on file but is not sending the information needed to me. I am currently unable to resolve this on my own and am unsure how to proceed in contacting them to rectify the situation.

Please refund the $6.47 charge that was made to my bank account on April 15th, [redacted] by Roku for the Classic Movies Channel subscription that I canceled immediately. I was not interested in that particular network as it did not offer the content I was seeking. I prefer to watch classic black movies, specifically a [redacted] film called "Divas" that aired on September 19, [redacted] on Fox Network. The movie stars Khalil Kain, Lisa Carson, Nicole Ari Parker, Tammy Townsend, and Fatima. I do not watch classic white movies and only enjoy films produced and performed by black individuals. Despite being charged, I did not watch any movies on the channel and promptly removed it from my Roku account. My bank has been notified, and they advised me to contact Roku first for a refund. Kindly reimburse my account with the $6.47 that was charged erroneously. Thank you.

I recently purchased a new Roku device, believing it to be a newer model. Upon receiving the package, I realized it was actually the same model I already own. I promptly initiated a return, obtained an RMA number, and shipped it back on March 24. I have verified that they received the item on March 29. Despite contacting them on April 7 to request a refund, I have not received any updates as of April 16. I am eager to receive my refund without further delay.

Hello, I am Eileen. My son and I successfully set up and programmed the Roku TV that I purchased. Everything worked fine until the next day when we couldn't access any channels. Upon checking the network connections, we discovered that the Internet download speed was poor, showing 0Mbps. I contacted AT&T, my internet service provider, and they were able to increase my download speed to 1.5 Mbps by resetting my gateway service. Now that the Internet speed issue is resolved, I am unsure of how to reconnect the TV to the network to resume streaming channels. Do I need to redo the entire setup process, including all the connections?

I am writing to request an immediate refund of the recurring monthly charges of $4.99 on my parents' Chase credit card ending in [redacted]. These charges were made by Roku on 1/3/21, 2/3/21, 3/3/21, and 4/3/21 for the channel "Up Faith and Family". Despite contacting Roku today to dispute these charges, I received unsatisfactory customer service from the representative I spoke with. I requested to speak with a supervisor for assistance but have not received a call back yet. I want to emphasize that my 91-year-old mother did not authorize the subscription to the "Up Faith and Family" channel. She is not familiar with using the Roku channel and did not even see this channel on her screen. These charges are unauthorized and I consider them fraudulent. I will be reporting this to Chase Bank and demand an immediate refund and cancellation of any further billing for this channel.

The Roku 2500X, which I purchased only a year ago, is classified as outdated. It is a high-definition Roku player. I expect to receive a more recent model as a replacement. Priced at over $60, if you discontinue supporting a product the following year, it should be replaced. Particularly because I use Hulu on this device in my bedroom. I feel as though I have been taken advantage of and deceived. I own four of these devices distributed throughout my household – two for my children to use in college and a couple for my grandparents. I am concerned that all of them will become outdated, forcing me to replace them. This situation is unacceptable to me.

While watching the NASCAR Cup Race on Sunday afternoon through Hulu, the screen suddenly returned to the main Hulu menu. Upon trying to go back to the race channel, a network error message appeared. When I attempted to switch to Netflix, I encountered error code NW-2-5. None of the other channels available through Roku were functioning except for The Roku Channel. Given the situation with all other channels, it seems like this might be a Roku-related problem. I kindly request assistance in resolving this promptly. I am using the Roku Streaming Stick+ that was purchased in [redacted]. It is evident that this issue is not related to internet connectivity, as I am able to send this message. Thank you.

I signed up for a fubo tv trial on my Roku but had trouble canceling as there's no option on the device. When trying to cancel on the last day, I couldn't log in to my Roku account on the website. Despite multiple attempts to reset my password, I didn't receive the reset email. I was charged for the subscription, and after a month of trying, Roku support has been unresponsive except for sending me useless password reset links. I even asked my bank to block charges from Roku. I'm seeking guidance on how to access my account for future use and requesting a refund for the unused subscription due to poor service.

I recently canceled my MLB subscription and emailed MLB to request the cancellation. On April 7, I noticed that I couldn't access a game, assuming my subscription was ended as my trial period expired. When I checked my MLB account, it showed no active subscriptions. Surprisingly, on April 8, my credit card was charged $[redacted].34. I promptly canceled my subscription via the Roku app on my TV. Despite this, my account was not updated. I contacted Capital One, who advised waiting 7 days before disputing the charge with Roku. It has now been more than 7 days, and the credit has not been processed. Before reaching out to Capital One again, I am attempting to contact Roku for further assistance.

Our Roku streaming stick recently stopped working and we had to get a replacement. The new device is a Roku Streaming Stick+ Headphone edition in HD 4K HDR, the same as the old one. We had two YouTube accounts with saved programs, but after this replacement, only the programs under the account holder's name (Person A) were accessible. The other account (Person B) and its programs had disappeared, reverting to "Guest" status. Despite contacting the retailer where we got the Roku replacement, the phone support we received did not help in restoring Person B's account and programs. We are currently unable to find a way to reach Roku for assistance regarding this issue. We are hoping to retrieve Person B's information rather than creating a new account and having to rebuild the lost program history.

I need to cancel next month's subscription for various channels on Nex TV, including Curiosity, BET, Epic, Lifetime, Shout TV, Shudder, Starz Kids & Family, NBC, ESPN, Pandora, Discovery, ABC News Live, CBS Sports, Sling, HGTV on the Go, Apple TV, Peloton, ABC, Paramount, The Great Courses Plus, CBS News, Fubo TV, Vevo, Showtime, Philo, Disney, and Prime Video. I also want any channels that have not been accessed this month to stop their subscriptions. I would like a refund of the charges deducted from my account. I had to cancel my card due to multiple unauthorized charges. Even after cancelling within the free trial period, I am still being billed for different channels. This situation has affected my ability to pay my phone bill, and I did not authorize these charges. Please refund my money promptly.

I recently set up my Roku Premiere with AT&T for my new internet service at home. Although I could watch some free channels, when I tried to watch NBC, I was prompted to sign up on my phone. After successfully signing up, I am now facing issues when trying to stream NBC live as I am redirected to the AT&T site every time I enter the activation code at nbc.com/activate. I contacted AT&T and was informed that they are only my internet provider and not a TV provider, so they advised me to reach out to Roku for assistance. I have been unable to find a working contact number for Roku, so I am now seeking help from the forum community. I appreciate any guidance on how to resolve this situation and look forward to your assistance. Thank you.

I had issues with double billing and had to cancel my account with Roku. After speaking with DAZN, it turns out I have a double account. I need a refund for the extra charges. Megan from DAZN confirmed one payment each in March and April, but I believe I've been charged by Roku as well. Megan suggested checking if there's a second account under a different email, and it seems there were three accounts registered via Roku. I do not recognize two of the emails provided. Megan recommended contacting Roku directly for refunds as they don't have access to billing of accounts created through third parties. She also explained the difference in charges between DAZN and Roku. I will reach out to Roku for a refund and clarification on the charges.