Roku Customer Service Issues

Hello, I have been trying for two days to contact you after being directed by fubu. We are experiencing streaming issues with the app and have decided to cancel our subscription. We were billed despite our attempts to cancel since Wednesday. We are unhappy with the service and need a refund. Please contact us at [redacted] or [redacted] or email us at [redacted] Thank you and stay safe. - Patrick and Cassie B.

I recently purchased two new Roku Ultra devices, and they both work well. I activated the first device with all the channels from my cable provider, ensuring they were working fine. Then, I set up the second device with the same channels. However, upon returning to the first device, I noticed the channels I had previously activated were no longer available. After reactivating one channel on the first device, I found that the same channel became deactivated on the second device. I wonder why I am unable to have the same channel active on both devices. My cable provider is Suddenlink. Could this be a Roku or cable provider issue?

After downloading the HBO GO app and logging in, I attempted to activate my account on hbogo.com/tvsignin using a 6 character code. Despite selecting ATTTV as my TV provider and entering my credentials, I received an error stating my HBO subscription could not be verified. I troubleshooted by trying different browsers, clearing browsing data, and restarting my devices, but to no avail. Contacting ATT TV and searching for Roku's phone support proved unhelpful. I couldn't access live chat support on my iPhone either. I am reaching out here in hopes of resolving this issue so I can successfully activate HBO GO on my Roku device. Thank you. -Rick B.

I recently bought the Roku Streaming Stick + (3810R) to stream Hulu. After setting it up and having the remote pair automatically initially, it stopped working correctly after about an hour. The TV I'm using is a Samsung [redacted] series from [redacted], requiring the extender for connection. The batteries are brand new. Despite the remote initially working, it lost functionality with keys, volume, and power off features. There are no obstructions, and the distance to the TV is about 6ft. The power cord is connected to a surge protector. I purchased the Roku on 6/23/[redacted] from Micro Center in Yonkers, NY. I have spent hours trying to fix the problem, but it keeps happening. If this issue persists, I might have to return the Roku.

To whom it may concern, A few hours ago, while watching Apple TV on my Roku Ultra, I encountered an issue with the remote. Initially, I heard a screeching sound through the headphones and then the sound stopped working. Despite changing the AA batteries, the remote started fast forwarding without any input. Even after changing the batteries again, the remote became unresponsive. I attempted to reset the remote following the instructions on the website, but the light didn't turn on as expected. My Roku account is registered under the email [redacted] and the device details are as follows: - Model: 4670x - Base unit serial #: KW [redacted] - Device serial #: YJ000J653104 I appreciate your assistance with this matter. Thank you, Larry Saverslak

I am experiencing an issue with a murmuring background voice that provides ongoing commentary on the TV, which is very distracting. I have looked through the FAQs on your website and checked the Roku Tips, but there doesn't seem to be any information on how to remove this voice. When I initially received the TV, there was no continuous running commentary in the background. It seems like it might be meant for individuals with hearing difficulties, although that is not the case for us. I simply need instructions on how to disable this voice. The model of my TV is the Hisense Roku, and the remote does not have a microphone. It was a Mother's Day gift to me.

I purchased a Roku stick in May [redacted] to access Sling Streaming channels on my TV. However, I noticed a charge on my credit card from Roku for ESPN on July 4, [redacted], which I did not authorize. I've tried contacting Roku via phone with no success, so I'm reaching out through chat for assistance in resolving this issue. We have no interest in the ESPN channel and never signed up for it. I'm unsure how this charge was added to my account and would appreciate your help in removing it. Please advise on what information you require from me to investigate this matter. Thank you. - Dianne R. from Dallas, TX

I sent back a Roku Premiere for a refund using RMA [redacted] through USPS first class mail. The USPS tracking number 9[redacted] 1[redacted] [redacted] 32 shows that the package was delivered to Roku in San Jose, CA on July 8, [redacted] at 10:58 am. It has now been two weeks since Roku received the Premiere, and there has been no communication or refund from them. I am disappointed with the lack of post-sale support from Roku, especially considering how quickly they ship out products. The reason for returning the Roku was due to compatibility issues with my existing devices. I have three flat screen TVs in my TV room, each with a Roku device - a Roku 3, a Roku Premiere Plus 4630x, and an Ultra 4660x2. The new Roku Premiere I ordered came with an IR remote that interferes with all the Rokus in the room. I am looking to purchase a Roku Ultra or Ultra LT from Walmart with a remote that operates on a different frequency. I am awaiting my refund before making another purchase. I am interested in buying the Roku Ultra on sale directly from Roku if I can confirm that different Ultra models have remotes that use different signal frequencies. Thank you, D. Shannon.

A few hours ago, I purchased the channel Roksbox for Google Drive. Unfortunately, I encountered issues setting it up and later discovered the channel Roksbox xStream, which I believed to be a newer version of the first channel. However, I also faced difficulties with this one. Despite setting up three different users for each video source (USB, Google Drive, and Web Server), I kept receiving an error stating "No media files found," even though the video files played without issues on Roku's Media Player when using a USB drive. I have since removed the channels within 24 hours and hope that the charges will be reversed automatically. If not, I kindly request a manual reversal of the charges. Thank you.

I own 2 Roku Ultras. About a year ago, I set up my FUBO TV account through my Roku devices for the convenience of paying monthly via PayPal. Recently, when attempting to access my account on both Roku devices, I keep encountering an error message asking me to contact customer care. However, when accessing my account on the computer, there are no login issues. Despite troubleshooting with a FUBO TV agent over the phone, the problem persists, leading me to seek assistance here. The discrepancy in logging in between the computer and Roku remains unresolved. Best regards, D.B.

After my old router broke, I set up a new one. The internet connection appeared fine, but when trying to access TV channels like Netflix, I only saw the logo screen. My Roku showed connection errors. Despite reconnecting and restarting, the issue persisted. Although I could not access Roku support online and phone support was unavailable due to Covid, can anyone suggest how I can resolve this to watch my paid Netflix and Hulu content? Thank you for any assistance.

I encountered an issue with one of my Roku sticks where I received an insufficient power message on one TV, indicating the USB port would not support the device. I then switched it to another TV, but now the same message is appearing on this TV as well. This situation has led me to suspect that the Roku stick might have caused problems for both televisions. I am left with only one working TV, likely due to a faulty Roku stick. I am frustrated as I cannot reach a customer service representative regarding this matter. I am requesting either a full refund for the device or an immediate replacement sent to my address. I feel compelled to take further action if this matter is not resolved promptly.

I am attempting to set up a pin requirement for adding channels, particularly trying to prevent YouTube from being added back. Despite configuring this in my account settings on the laptop, channels can still be added on the Roku without a pin prompt. This defeats the purpose of parental controls as my son can easily access removed channels like YouTube. I'm unsure if there is an additional step within the TV app to enforce the pin requirement properly. The issue persists, and I need a solution to prevent unauthorized channel additions effectively.

I recently bought a ROKU Ultra, 3 ROKU Streaming + Sticks, and a TCL TV with built-in ROKU to replace my Direct TV service. During setup, my son-in-law used his account to activate them. When we encountered an issue with one device, I called ROKU for help and spoke with a representative named "Martin." Our conversation was confusing due to his English, and I requested to speak with his supervisor to correct my email. Martin's boss informed me that I needed a "lifetime ROKU account" for $[redacted].99 to cover 6 devices in my home. After paying, the problem was resolved, and I received serial numbers for my devices. However, I'm puzzled as online ROKU services seem to advertise free coverage. Can you clarify why I had to pay for support?

I subscribed to Pureflix directly on 11-29-[redacted] and promptly cancelled within thirty minutes due to Roku not offering the promotional pricing. Despite receiving a refund after several months, Roku failed to cancel my account or the recurring $15.74 monthly charges. After countless unsuccessful attempts to contact Roku by phone or email, I am left frustrated. Provided with pertinent account and request numbers [redacted]2 and [redacted], I expect a resolution. Seeking reimbursement for all seven months of charges totaling $[redacted].18, a proper cancellation of the account, and $31.48 in compensation for the inconvenience and effort endured. I eagerly anticipate a swift and satisfactory response. Best, Miranda F. [redacted]

My spouse and I bought a Roku TV from a lady who needed help. We later found out the TV was linked to her Roku account. We unknowingly bought HBO subscriptions under her email. After resetting the TV, we lost access to HBO due to the old email association. HBO says the issue lies with Roku, but we can't resolve it without the old email and password. We only have our new Roku account now. I want to stop the monthly subscription charge and maybe get a refund for the unused services. My main goal is to cancel the payments for a channel we can't use.

Tiki has been charging my bank account multiple times without my permission, even though I do not have an account with Roku. I have contacted customer support via email, but this will be the third time without a response or resolution to refund my money. This situation has impacted my ability to pay essential bills and provide food for my children, which I consider theft. I have documented all the unauthorized charges from my bank account and request for them to be refunded promptly. I have never authorized any transactions with Roku or any connected services. If this matter is not resolved, I will have to report Roku to the sheriff's office in Smith County for taking money from my account without consent. Please rectify this issue promptly by returning the charges. Thank you, Tracy Williams. Email me at [redacted] or call me at [redacted].

I recently purchased a new Roku Express on Friday and connected it to my older LG non-smart TV. I've been enjoying some programs, but at times I encounter issues where it prompts me to sign in with a TV provider to watch certain content. I don't have a TV provider, so I followed the instructions to visit fxnetworks.com/activate, entered the code, and was supposed to start watching the show. However, the screen freezes after inputting the code on my phone. It advises me to seek support on fxnetworks.com/help. I am seeking assistance from a human to resolve this issue. I appreciate any help you can provide.

I have been noticing a charge of $16 from my account for the past 3-4 months without knowing what it is for. Due to the challenges posed by covid19, I have been unable to seek assistance regarding my account. Despite previously having a positive experience, I am now frustrated as the Manage Accounts page shows no activity for 3 months. I attempted to contact the company charging me through their app but was unsuccessful. I am considering canceling my accounts, changing my credit card details, and possibly switching to a different company. Receiving a refund for the unknown service is not my priority; I just want this issue resolved. There are 2 Roku devices linked to my Yahoo account, one under my sister Cathy's name (possibly updated) and another under my Gmail account, all within the same household.

Hello, my name is Rodolfo.... I don't have an account with Roku TV, but I do own a Roku TV. I paid for a subscription to the Patala Movie App a long time ago and canceled it immediately. However, I am now seeing multiple unauthorized charges on my debit card for channels that are not on my TV. Please contact me at [redacted] or email me at [redacted] to address this issue. Over $50 has been deducted from my bank account, and I would like a refund. This situation is frustrating, and I would appreciate a prompt resolution.