Roku Customer Service Issues

Fedex states that they delivered two packages, including a subwoofer and a set of wireless speakers, on June 9th, [redacted] at 12:21 pm to my daughter's residence in Herndon, Virginia. However, the wireless speakers were not received. Though two teenagers were home at the time of delivery and no signature was needed, the boxes were allegedly left at the front door. I have requested Fedex to verify with the driver, but I am skeptical they will offer more than confirming the items were left. Roku did not require a signature for the $[redacted].78 order. I am curious to know what procedures Roku typically follows in such cases. Thank you, Thomas S., account [redacted].

Hello! I hope you're well during these challenging times. Our Roku device isn't working even with new batteries; it blinks but won't move to channels. I contacted Globe customer service and was told to bring it to a Globe center. When I did, they refused it without the box, which we discarded months ago. How should I proceed? Should I cancel the subscription if a replacement is impossible without the box? You can contact me at [redacted]5 for more details. Thank you.

I bought four Roku streaming stick - 4K media players from Best Buy back in March. Unfortunately, two of them are now malfunctioning. One keeps displaying an overheating warning despite trying all the troubleshooting steps and even ordering an HD extender as advised. The other device keeps powering off on its own and shows an error message that it's not connected right after resetting it. I am unable to find any solutions to this problem. Since I cannot reach you by phone, I am unsure about how to proceed with a warranty exchange for these faulty devices.

I recently discovered charges on my bank statement from your company which date back over a year. These charges seem to be related to Roku services, something I have never used or owned. As a result, I suspect that my account has been compromised or fraudulently used. I would appreciate it if you could investigate these charges and issue a full refund promptly. The charges on my statement are as follows: 1. Roku for HBO in Wilmington, DE for $14.99 2. The Roku Channel in Wilmington, DE for $8.99 3. Roku for Hulu LLC in Wilmington, DE for $5.99 I can provide you with the following information for your reference: Name: Rolando DeAnda Address: PO Box [redacted], Lockeford, CA [redacted] Last 8 digits of the charged Mastercard: #9[redacted] Thank you for your attention to this matter, and I look forward to hearing back from you soon. Sincerely, Rolando DeAnda

I do not have a Roku account, and despite canceling during the 7-day trial period, my credit card is still being charged. I request a refund to my account. - Brad S. --- User's original message has been rephrased for clarity and conciseness while maintaining the key points. Personal information and unnecessary details have been removed.

I am currently awaiting a response for support ticket [redacted]. I need help correcting an error in my Roku account. When I initially signed up, I mistakenly entered my email address as "berylcop44@gmsil" instead of "gmail." Despite following previous instructions to uninstall and reinstall, the email address remains incorrect. This issue has caused me to lose access to Britbox, which was ordered through Roku. I attempted to update my account's email address, but the correction did not apply to the programming access, still showing as "gmsil." I want to avoid resetting everything again. Additionally, my wife purchased a Roku for another TV and plans to access it through my account. Are there any issues with this setup?

The recent upgrade from Roku has rendered my device obsolete. I believe customers should not be required to purchase a new device just to use Hulu. I think Roku should either buy back my current device that is now useless after I paid for it, or provide a functioning replacement. Many users, including myself, feel frustrated with this situation. I intend to spread awareness that customers should not be put in this position and that Roku should take responsibility for their actions. It's disappointing that loyal customers are being treated this way after supporting Roku. I will share my experience online if this issue is not addressed promptly. Customers should not have to face the inconvenience of buying a new device due to an upgrade. Instead, Roku should offer solutions such as providing compatible devices along with an apology for the inconvenience caused. It's unfair to expect customers to keep purchasing new devices. I am considering advocating for a change in the law to protect consumers from having to deal with devices becoming obsolete due to upgrades. Rest assured, I will take action to ensure that Roku addresses this issue by either buying back old devices or providing working alternatives to current customers.

I have an old account that I can't access. Please cancel it, so I can create a new one with the same details. I'm having trouble logging into my previous account, so starting fresh would be easier. Please email me with updates. Thanks. Tomme K.

I received the Roku Express 3930R in May but only set it up recently. However, upon setting it up, I received a message stating there were too many people using my Roku account, even though I am the sole resident in my home. I have four televisions and would like to access Roku throughout my house, especially in my studio as a glass artist. I don't share my account with anyone else. Is there a way for me to use multiple Roku sticks simultaneously? If not, can I return this one, despite having it for some time unused, as I am unable to utilize it due to the message restriction.

I am Cathy T., a TCL Roku TV user. I followed the setup manual which mentioned that Roku accounts are free without the necessity of a credit card. However, I have been consistently charged $11.99 monthly despite not authorizing these charges. I have tried reaching out multiple times without success. I expected the charges to stop when my credit card expired, but they persisted without my consent. I am seeking credit refunds from August 30, [redacted], onwards and have notified my bank about this issue. These unauthorized charges have occurred on my account. I request contact information via email to address this matter promptly. Thank you for your anticipated response. Cathy T.

I have been trying to reach Roku multiple times to update my contact information. I have changed my email and phone number. Roku is billing me for a charge that I don't recognize, and I only use the service when necessary. I am struggling with bills after my husband's passing, and I cannot afford any unexpected charges. It's difficult for me to handle this additional expense as we were living on one income due to both of us being disabled. Please have a customer service agent reach out to me as the phone number provided is not active. I have essential monthly payments like cable, gas, electric, rent, and transportation that I manage with a single income. Dealing with my disability and the loss of my husband has been incredibly challenging. I would appreciate it if someone could contact me regarding this incorrect charge. Thank you, Toni C. Email: [redacted] Phone: [redacted]

Hello, I purchased a Roku from my daughter, which was still registered under her name and email (Kira Dickerson, [redacted]). I replaced the debit card details with mine but accidentally ordered Cinemax on Roku and was charged on my Mastercard ending in [redacted]. I have already canceled the order, reset the Roku with my details (Lori Dickerson, [redacted]), and kept the same debit Mastercard ending in [redacted]. Could you please process a refund to my Mastercard ending in [redacted]? Thank you.

I purchased a Roku in April this year, and the remote is failing to control the volume, mute, or power functions despite changing the batteries twice. I have attempted to address this issue through email and online chat, but each time I am directed to pay for further assistance, which I find unacceptable. I refuse to pay any additional fees to resolve a warranty issue. It seems that Roku is trying to make additional money by pushing customers into paying for basic support services. I demand a new remote without any extra charges. There should be straightforward and affordable solutions to this problem without being coerced into unnecessary payments. Businesses like Roku should be mindful of unfair practices, especially during challenging times like the current crisis. Please address this matter promptly. Regards, Wesley R.

Last night, my Roku TV started acting up. Suddenly, all my antenna channels were in Spanish without the closed captioning on, and the channel numbers were in the 1000s. After rescanning, the Spanish channels and high numbers disappeared, but now an annoying transparent TV guide keeps popping up every time I use the TV, making it hard to see the channel information clearly. When changing channels, there's a noticeable lag in the response time, with the descriptions remaining the same. It's slow, confusing, and I want it to go back to normal. I need help turning off this live TV guide. The performance issues are making me consider getting a new TV and system, but I'm unsure what to do. Any suggestions would be greatly appreciated. Thanks, Megan

I recently purchased a Roku Express expecting free setup and free streaming on another TV as advertised. However, when my son tried to link it to my existing account on the main TV, he was prompted to create a new account instead. This resulted in a charge of $90, with the promise of service for the next 5 years. Confused by this unexpected charge, I would like all accounts consolidated into one and a refund issued to my son, James Eric Kirk. The process was frustrating as he struggled to understand the customer service representative, which took 2-3 hours to resolve. I am eager to resolve this issue promptly. Thank you, Cindy Clark.

I returned a ROKU Express in late March [redacted] due to it freezing up. I received a replacement in April [redacted] but didn't set it up as I was at my northern residence. I've been charged for service for April, May, and June despite not having a ROKU device at my home address. I made the payments through Paypal. My account shows no devices linked to it. How can I get a credit for those months? Any assistance would be appreciated.

I signed up for the free trial and subscribed to BritBox through their website. I'm curious about how PayPal is involved in this and how the process works with Roku. I was expecting to provide my credit card information directly, but I'm uncertain how payments are being processed and how I can verify the payment method in use. I want to continue my BritBox subscription and switch the payment method to a different card for annual charges. I just need clarification on the roles of Roku, BritBox, and PayPal in this process since I only signed up through BritBox directly.

I own a 32-inch Roku smart television. When attempting to set up my account, it required a credit card, which I did not anticipate. It turns out my roommate subscribed to new channels and failed to cancel them. As a result, Roku has been charging my account without my consent. Unfortunately, there were no notifications or warnings prior to the withdrawals, leaving me with zero funds in my bank account. I am struggling financially and disabled, living below the poverty level. Is there a way to schedule a specific payment date each month? I urgently need to speak with a customer service representative to address this issue as soon as possible.

I canceled my subscription to the Smithsonian Channel three months ago by contacting their customer service. Despite assurances that I would not be charged further, I recently discovered that Roku has still been billing me. I have now deleted the channel from my Roku account once more. I am seeking a refund for the past three months, totaling $15.96 ($5.32 per month). During a chat with Smithsonian Channel customer service, I was informed that the refund process needs to be handled through Roku. Thank you. - Carl H.

I requested the cancellation of the Smithsonian Channel three months ago through their Customer Service. They assured me they would no longer charge me. I also removed it from my ROKU account. However, after three months, I discovered that ROKU has been charging me. I've deleted it again from the ROKU system. I am seeking a refund of $15.96 ($5.32 per month for three months). I spoke with the Smithsonian Channel customer service, and they advised me that the refund process needs to be handled by ROKU. Thank you, Carl H.