Rockstar Games Customer Service Issues

Archive 79

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #79. It includes a selection of 20 issue(s) reported August 8, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
While playing GTA V online, I was thrilled to win the deluxe car in the casino roulette. However, after moving it to another garage, the car disappeared due to a game bug. This was very disheartening as it was one of my most valuable possessions in the game. I suspect it was a glitch that caused this issue. I kindly request assistance in either retrieving the deluxe car or receiving compensation to purchase a new one. Thank you for your attention to this matter.
Reported by GetHuman-alexmoli on Tuesday, August 8, 2023 11:33 PM
Hello, I'm not sure when this happened as I haven't played the game in a while, but the email on my Social Club account was changed. I purchased the game on Steam and can provide my username. The account where the game was purchased is crebedak. The previous email associated with Social Club was [redacted] I recently changed my password and played from a different computer because I returned to my home country. I have proof that the account belongs to me. Thank you, goodbye.
Reported by GetHuman-drebedak on Wednesday, August 9, 2023 1:10 AM
Hello, I need your assistance. My account was stolen while I was on vacation. The perpetrator hacked into my account and altered the email address to '[redacted]'. As a result, I am unable to access the game. I would greatly appreciate it if I could recover all my belongings. I invested over [redacted] hours into gameplay and accumulated more than [redacted] cars and buildings. I am devastated by this situation and do not want to restart everything from scratch. Thank you for your support. Sincerely, Balint
Reported by GetHuman-nagyille on Wednesday, August 9, 2023 6:30 PM
I recently purchased GTA V on Steam, and during the installation process, I realized I needed the Rockstar Games Launcher to run the game. Unfortunately, my Rockstar Games account was hacked from China. I received an email from Rockstar Games in Chinese notifying me that my email had been updated to [redacted] without my authorization. I am unsure how to proceed and would appreciate any assistance. Unfortunately, I am unable to provide screenshots of the email. Thank you for your help.
Reported by GetHuman8555150 on Wednesday, August 9, 2023 8:38 PM
Hello, I'm experiencing an issue with my Steam account. I've had it since [redacted], and my email associated with it is [redacted] I purchased GTA V back then, and my Social Club email is [redacted] Recently, I lost access to my Social Club email, which means I can't log into the game anymore. Unfortunately, I can't switch to a different account because my Steam is linked to this one. I last played in June before going on a trip, and upon my return, I've been unable to sign in again. My username is guigamerps4.
Reported by GetHuman-guigamer on Wednesday, August 9, 2023 8:50 PM
I have recently discovered that my RockStar Games account, where I had Red Dead Redemption 2, has been hacked. This has happened alongside hacks on several of my other accounts, including my social media profiles. I unintentionally created a new account linked to my email address [redacted] when trying to log in. The username of the compromised account is Spydee-. I even have the purchase receipt for the game bought from Instant Gaming. Thank you for your understanding. Taquet M.
Reported by GetHuman-taquetma on Wednesday, August 9, 2023 9:38 PM
Today, when I attempted to log into my account to play "GTA 5," I discovered that my email had been changed to a Chinese address. I tried to reset my password using the link provided in the email sent on August 5th, but it kept timing out. I am seeking assistance to revert my email back to its original one, reset my password, and implement 2FA security measures on my account.
Reported by GetHuman8555382 on Wednesday, August 9, 2023 10:58 PM
For the past 3-4 days, I've been attempting to recover my Social Club account, crazyjeffqc. Someone has changed both my email and password in the account settings, compromising my personal information. This affects not only my Social Club but also my linked accounts such as Steam, Xbox, Facebook, Discord, and Twitch. Even though I can access the Social Club account on Xbox, I can't play my games due to the altered login details. I've reached out to Rockstar support through their dashboard, opened a ticket, but they keep insisting on replying via email. However, I can't access my email associated with the Rockstar account (Social Club) because it has been hacked and replaced. I'm eager to get back to playing my games, but it's frustrating when my situation isn't being taken seriously by support.
Reported by GetHuman-crazyjef on Thursday, August 10, 2023 1:26 PM
While playing GTA 5 online, I've encountered an issue where at the end of certain missions promoting a nightclub or business battles, the game won't allow me to complete the task of entering my garage. Even after waiting on the yellow marker for over 10 minutes, nothing happens, causing me to fail the mission due to running out of time. This has been affecting my ability to complete missions consistently. I'm curious if others have experienced this problem as well.
Reported by GetHuman-ncrifleg on Friday, August 11, 2023 1:37 AM
Hello, it has been four days since I have been trying to recover my email and password for my Social Club account. Every time I reach out to Rockstar's customer service, they send me an email that I cannot respond to. I have all the necessary proof of ownership of my account, yet they have not taken any action to return it to me. I need someone to access my account, change the hacker's email to mine, and provide a way for me to communicate through email regarding my account. Can you assist me in recovering my Social Club account? I am eager to play Red Dead Redemption.
Reported by GetHuman-crazyjef on Friday, August 11, 2023 12:53 PM
Hi, I need help with recovering my account as it got compromised. I managed to obtain the new email address the hacker used - please see the screenshot attached. The original email linked to the account is "[redacted]" I rely on this account for all my games, including RDR2, GTA Trilogy, and the original GTAs. Your assistance in recovering my account is greatly appreciated. Thank you. -Sista
Reported by GetHuman8561864 on Sunday, August 13, 2023 2:39 PM
Bonjour Madame, Monsieur, Je me permets de vous contacter afin de signaler un problème sur mon compte. Lors de mes tentatives précédentes de me connecter en ligne, j'ai constaté que mon accès avait été banni, sans explication. Aujourd'hui, en tentant de réinstaller le jeu, je rencontre un souci : je suis connecté automatiquement avec une adresse email étrange qui ne m'appartient pas, laissant penser à un piratage de mon compte. Je souhaite simplement récupérer l'accès à mon compte pour pouvoir jouer avec mes amis et profiter de mon expérience de jeu (compte Epic Games sous le pseudo SҜψやL). Cordialement, Louis
Reported by GetHuman8562332 on Sunday, August 13, 2023 9:22 PM
Hello, ladies and gentlemen; I have created several characters on GTA5 accounts, and on the last account I created, I can't remember which email address I used for this account. How can I find out the email address for the username Atomium-Fr-Be? I still have access to this character, but I can't register on the social club. I need it to register on the social club. Thank you and best regards.
Reported by GetHuman-palahas on Tuesday, August 15, 2023 4:30 PM
Hello, I seem to have unknowingly created two accounts using the same email address. One account is Fran127-YTbasin, and the other is Fran127-YT, which has my GTA V game. Unfortunately, every time I log in, the account with no content loads instead of allowing me to access my GTA V account. I would like to find a solution to either delete the unwanted account while keeping the desired one active or determine how I can access my GTA V account. Any assistance would be appreciated. Thank you.
Reported by GetHuman8565781 on Tuesday, August 15, 2023 5:18 PM
When I try to play GTAV, it takes me to the Social Club login page, and it says, "We couldn't connect you automatically, please log in manually using p*******z@3**********s.xyz." I have never seen this email, and when I try to log in with my Epic Games email, it says, "This Epic Games account is already linked to another Social Club account. Please log in with this Social Club account."
Reported by GetHuman-latkrasn on Tuesday, August 15, 2023 7:35 PM
My Rockstar account was hacked, and I just realized it when trying to sign in again. I received an email on October 9, [redacted], with a verification code in Russian, which I have translated to English for clarity. Unfortunately, I am unable to send screenshots at the moment, but if needed, I can email them to you. Here is the translated email content: Rockstar Games Social Club October 9, [redacted], 9:09 p.m Rockstar Games Social Club has sent a verification code to your account. Please enter the following code on the user verification screens: [redacted] Please note that the code has a limited validity. If you do not see the user verification screen, try logging into your account again. If you did not request access to your Rockstar Games Social Club account, it is advisable to reset your password immediately.
Reported by GetHuman-sobadov on Wednesday, August 16, 2023 1:06 PM
In [redacted], a few years ago, I acquired Grand Theft Auto V through Epic Games during a promotional offer. Subsequently, my Epic Games account got compromised by a hacker who altered all the account details, leaving me unable to access anything other than the linked account. I am requesting either the deletion of the hacked account or the restoration of the email to [redacted], along with a password reset. The compromised account is associated with the email [redacted] and the username KamdenKidrake435.
Reported by GetHuman-kamdenqu on Wednesday, August 16, 2023 11:40 PM
Hello, my account at Rokstar Games was hacked. When I enter my email and password, it says that there are no accounts registered to this email, even though my account was previously linked to this email. Therefore, my account was hacked and the email was changed from [redacted] to another one. I kindly request your assistance to resolve this issue so I can access my account. Thank you in advance.
Reported by GetHuman-dikmug on Thursday, August 17, 2023 6:54 PM
Hello, I am having an issue with my PlayStation account "StraightPressa" which is currently linked to an email account "[redacted]". However, the email associated with this account was changed without my knowledge to "[redacted]" I am unable to reset the password because of this unauthorized email change. I am frustrated by not being able to regain control of my account. I have an additional Rockstar account "[redacted]" that can serve as verification of my identity. I have been waiting for months for a resolution to this problem without any response. The confirmation email I received regarding the password change is in Chinese, which I cannot understand. It mentions the updated email address and suggests contacting Rockstar Customer Support for assistance. I urgently need help rectifying this situation, especially restoring the original email "[redacted]" to my account. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-hudsonev on Sunday, August 20, 2023 10:42 PM
Dear Rockstar Support Team, I am writing to inform you that my GTA 5 account has been compromised, leading to unauthorized access and unfair gameplay that resulted in a permanent ban. I recently discovered this issue when a friend tried to log in and found the account inaccessible. I believe my account was hacked, as I have not violated any rules to warrant a ban. To provide more details: - Username: [David_Vox] - Email: [[redacted]] - Date of hack: Approximately 2 years ago I have taken steps to secure my account: - Changed passwords for both GTA 5 and associated email I request your help in recovering my account and appreciate any updates throughout the process. The hacking has affected my gaming experience and personal information security, prompting concerns about identity theft. I kindly ask for your prompt support to resolve this issue and restore my access to the game. I value my account and hope Rockstar can investigate the matter effectively. Thank you for your attention to this matter. Sincerely, David Vox
Reported by GetHuman-davidvot on Monday, August 21, 2023 11:03 AM

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