Rockstar Games Customer Service Issues

Hello, a few days ago, I received an email stating that the email address on my account under the name "CaptainSaphi" was changed to: [redacted] The correct address should be: [redacted] When I tried to log in to change my password, a fake account opened under the name "CaptainSaphiFauc," which I changed to "MrSaphi" thinking it was my account. Later, I realized I lost access to my games, friends, and everything else, indicating the account was recent. Now, I found out that my account under the name CaptainSaphi still exists, but the email address has been changed, and it no longer belongs to me. I would like to recover this account if possible because I never agreed to this. Thank you in advance for your help.

I am still in need of assistance as my account has been hacked. I am unable to access the games I purchased because the hacker changed the confirmation email address to g***d@k**8.xyz, and now I am blocked. I attempted to repurchase all my games twice, but it requires confirmation through the hacker's email address, which is blocking me. I have a new email address, [redacted], for my Rockstar and Steam accounts, but I remain blocked. Please help me link this new email address so I can enjoy my purchased games. I have all the necessary proof of my purchases and account details. Thank you for your assistance.

Hello, I wanted to play GTA 5 yesterday but I needed to log in to my Social Club account. They said they couldn't contact me at the email address [redacted], which I don't recognize. My email is [redacted], so the displayed email is not mine. I think I've been hacked. I can't log in to my game because of this. I can't even add another email address because the associated email is [redacted], which I don't have access to. My username is VxV__Maitre. I hope you can help me. Thank you in advance.

I've been dealing with a hacked account for a week now, and I've reached the point where they are asking for the nickname of my newly created account to restore access to my old one. They mentioned a 48-hour support response time, which sadly seems accurate based on the delayed communication. It's frustrating because I need quick access to my account, and if the support continues to be a barrier, I may have to consider refunding my purchased games. I still have my bank statements to show proof of purchase, but if I can't recover my account due to Rockstar's support system, I'll have to contact my bank to process refunds.

I have been a loyal user of Rockstar since [redacted], with an account registered under [redacted] Recently, I tried to reinstall the launcher on my new laptop after a year of not playing Rockstar games. Unfortunately, I couldn't remember my password and didn't receive a reset link after multiple attempts. I eventually created a new account with the same email but lost access to all my purchased games and progress. It's disheartening to lose the investment I made in that account. I would appreciate any assistance in resolving this issue, as I am not in a position to repurchase all the games I previously owned.

When attempting to launch GTA 5, the game prompted me to log in again. After logging in, it indicated I owned the game on Epic Games, yet during startup, an error message appeared stating I was associated with another unknown account, prompting me to log out of it. Surprisingly, upon checking my account on RGL via browser, I noticed discrepancies - my friends were missing, stats at zero, and my profile name and picture had changed. I attempted to find my correct account using the search function, which I located, but I couldn't access it due to lack of email or login information. Assistance is greatly appreciated in resolving this issue.

Ticket #[redacted]5 I am using Windows 10 Pro with an admin account, GTX [redacted], 16GB DDR3, i7 6700k, and multiple SSDs. My game was crashing with an "out of virtual memory" error, despite adjusting the page size. After following Rockstar Games' instructions to let Windows manage the page size, the problem persisted. The crashes used to let me return to the desktop, but now the screen goes black, requiring a restart. I have updated my graphics drivers. The current error message I see briefly before the game fails to launch is "Error: Unable to launch RDR2.exe due to a lack of privileges on the Game Library Directory." I'm having difficulty reaching support directly and finding a solution.

I have a big problem with my GTA V game on Steam. I used to automatically log in through Steam, but after not playing for a while, I realized that my email had been deleted by Google due to hacking. My Social Club account is linked to that email, and now I can't reset the password as the reset codes are sent to the deleted email. Is there a way to contact support to reset the email linked to my account?

Hello, I am reaching out because last week I noticed that when I tried to play RDR2 through the Rockstar launcher, my username was changed from UnReaLAtOmiK to wearyUnReaLAtOmiK without my consent. Now my account shows no games, and my library is empty. Could this be a hack? I have already updated my email address, set up two-step verification, and changed my password to prevent any further issues. Can you help me recover my account, please? Thank you in advance. Have a great day. Anthony RAY

Bonjour, Je suis un passionné de la franchise GTA et j'ai joué à de nombreux jeux du studio Rockstar. J'ai commencé à jouer à GTA5 dès sa sortie et j'ai toujours admiré le travail des développeurs. Je suis attristé d'avoir découvert que mon compte Social Club a été volé lorsque je me suis connecté aujourd'hui. J'ai acheté plusieurs jeux sur mon compte _PePitoYTB_, dont GTA5 et RDR 2, sur lesquels j'ai progressé pendant des années avec mes amis et en streaming. J'ai joué sans problème il y a deux jours, mais en tentant de me reconnecter aujourd'hui, mon compte avait disparu. J'ai reçu un email en chinois, alors que je suis français, indiquant un changement d'adresse électronique sans mon autorisation. Je me demande comment cela a pu arriver, car mon compte était sécurisé et je l'ai créé il y a longtemps. Malgré ma rencontre avec des moddeurs en jeu, je ne vois pas comment ils ont pu le voler si facilement, me faisant ainsi perdre tous mes jeux achetés. Je possède toutes les informations de mon compte Social Club _PePitoYTB_ et je suis prêt à fournir des captures d'écran si nécessaire pour prouver ma propriété du compte. J'ai également contacté le support Social Club avec un nouveau compte "first_PePitoYTB_" lié à mon adresse email _PePitoYTB_. Je sollicite votre assistance pour récupérer mon compte et tous les jeux associés. N'hésitez pas à me demander des informations supplémentaires. Cordialement, [redacted]

After purchasing GTA V on Steam, I logged into the Rockstar Launcher through Steam, but now I'm unable to sign in to the Rockstar Launcher when starting the game. It seems my account was hacked as a different email address is displayed. When I attempt to create a new account through Steam and restart, it indicates that I already have an account. I believe I can't access it due to the unknown email address. I'm unsure how to contact Rockstar Games Support as I don't have the email information.

Hello, I need assistance with accessing my GTA 5 / FiveM account. I am unable to recall the password, and the associated email with my Rockstar account has been deleted. The email address for verification is [redacted] I originally obtained GTA 5 from the Epic Game Store for free a couple of years ago. Would it be possible to provide me with a password reset link to the email connected to my Epic Game account? The email linked to my Epic Game account is [redacted] Thank you for your help.

I have an account that I've been using for a long time. Recently, I rebooted my computer and realized I don't have the email or password for that account anymore. All I have is the username, which is BIGPPBOI216. I created a second account with the same username, but changed the numbers to [redacted], hoping it would let me access my games, but it didn't work. I'm not sure what to do next. Please assist me. My email for the second account is [redacted]

Good evening, I am playing Red Dead Redemption 2 in story mode and I have reached chapter 5. There is a mission where the game crashes after the initial cutscene and gives me an error message about application damage. I've tried reinstalling the game, but it still happens. I would like to know how to fix this issue. Please contact me soon. Thank you.

I recently purchased GTA on Steam to play on my new PC. Typically, I log into my Rockstar Social Club through my PlayStation account, where it generated a random xyz.com email. After my PC broke and was repaired, I no longer see the option to log into Social Club through PlayStation. I have been unable to change my email or password through online means. Creating a new account also seems impossible. I am unable to proceed. Your assistance would be greatly appreciated.

I am not able to access my account on GTA Online through Steam. When trying to log in using the Rockstar Games launcher, it prompts me to log in manually. Unfortunately, I cannot remember my password and when attempting to reset it, the email linked to my account is not receiving the password reset emails. I am certain that I am using the correct email address. I have been waiting for two days for tech support to assist me in resolving this issue. I need assistance in retrieving my account with the username "menacetonewyork" but would like to update the associated email to "[redacted]" Thank you for your help.

Hello, I am having trouble accessing my SocialClub account to play GTA V. When I try to log in, it says it can't connect to my account. Upon checking my email, I discovered a message in Chinese sent to Rockstar Games support. When attempting to recover my password using my email, it seems it's no longer linked to my account. As a result, I'm unable to play my Rockstar games. I kindly request assistance in either canceling the account or guiding me on how to recover it. Thank you for your help.

Hello, A few days ago, I tried to log back into my Social Club account to play GTA 5. Unfortunately, I discovered that the account was hacked. The email address displayed above is unknown to me. Also, I had linked the account to my Steam account. I need your assistance on how to proceed. The Steam account is under the name "DreckiqerDan." I hope you can help me further. Sincerely, Jascha Rüttger

I am uncertain if this forum is the appropriate place to seek assistance with my Rockstar Games account. I have received an email regarding a change to my account information and am providing the original message in Chinese followed by an English translation. I am seeking help to recover my account and will provide any necessary information for the process. Thank you in advance for any guidance you can offer in resolving this matter.

I recently acquired an auto shop and decided to test it by purchasing a new car to customize. Upon flying my oppressor to the shop, I unintentionally left it outside instead of storing it. After customizing my new Turismo Classic, I exited the shop, and it seems that my Oppressor Mk2 was deleted in the process. I would appreciate any assistance in recovering my Oppressor without having to grind back to 6,[redacted],[redacted] or resorting to buying Shark Cards.