Rockstar Games Customer Service Issues

Hello. I am a player on Xbox 1 with the gamertag AddictiveAgony1. I encountered an issue this morning. After winning the Gauntlet Classic from the casino's lucky wheel and choosing not to replace my Truffade Thrax, the game unexpectedly replaced my Thrax with the Gauntlet. Currently, my Thrax is only accessible through the nightclub service entrance. I prefer my customized Thrax and would like to have it returned. I have no issue with the Gauntlet, but I should not lose my favorite car due to an in-game error. Kindly assist me with this matter. Thank you.

I am a level 28 player who enjoys the game. However, for the past six days, a player named SmellYermaw94, who is level 74 and has more powerful weapons, has been following me everywhere in-game. Despite attempting to message them, I was communication-banned on Xbox Live. This continuous harassment affects my gameplay, hindering my ability to complete bounties as he kills me upon respawn. As a dedicated Rockstar Games fan since Liberty City, I seek temporary relief, at least a short ban, to enjoy the game. Having completed the story twice, I aimed to focus on being a bounty hunter, which is impossible under these circumstances. Your attention to this matter and the consideration of a temporary ban for SmellYermaw94 would be greatly appreciated. Thank you, Rory.

Yesterday while playing GTA 5 online, I had approximately $[redacted],[redacted] in my bank account and $40,[redacted] on my character. Today, when I logged back in, my bank account showed $0 and my character had only $2. This is the second time I have been hacked in two years. Previously, my level dropped from 63 to -1, and my money vanished. I reached out to Rockstar then but didn't receive help. This time, I hope for assistance or a refund. If this issue is unresolved, I may cease supporting Rockstar despite my admiration for their work. I've encountered too many problems. I appreciate any help offered.

I attempted to contact customer service to discuss the ongoing issue with my friend's account under the username Awes0messPr1me. Despite submitting numerous tickets through the social club, the responses received have been inadequate. The replies consist of generic acknowledgments without addressing the actual problem, some even referring to resolved issues mistakenly. This treatment has been unfair, leading my friend to consider leaving the game. I urge for a more effective handling of her support requests. While I appreciate the prompt assistance to others, her experience seems to have fallen short. If her concerns are not addressed suitably, it may lead to both of us discontinuing our participation.

Dear Support, I urgently need assistance regarding my GTA5 gamertag, melvey. Approximately 12 months ago, it appears my account was compromised as I am unable to access it on my PC using my email address, [redacted] I can log in to your website via the Xbox link, but upon checking the settings, I noticed the email had been changed to [redacted] Although I attempted to switch it back to my email, the password has also been altered. Unfortunately, I am unable to reset the password as it sends the reset information to the unauthorized email address. I am at a standstill and require your intervention to regain access. The remaining account details such as my birthday and location are indeed accurate. I possess my GTA 5 activation code as evidence of ownership. Please reach out to me for further verification. Thank you, Michael

While playing online, I encountered an issue where another user modified my character's appearance to a strange rock with unusual abilities. Subsequently, my rank was reset to 1, and upon logging back in, I couldn't access my apartments or garages, even though the game spawned me in an apartment. Additionally, I noticed that certain map features such as stores and car shops were missing, which may be related to my reduced rank.

Dear Rockstar, I am writing to report that my account has been hacked and modified repeatedly this week. I have been playing GTA V on the PS3 console since [redacted], reaching a legitimate rank of [redacted] before the unauthorized modifications started occurring. I had transferred over a similar rank of [redacted]-[redacted] to my newer PS4 system with the same account details. Upon returning to my PS3, I discovered that my account had been altered to rank [redacted] with approximately £17-18 million deposited. Another hacker attempted to reduce my rank and revealed my IP address during online gameplay. Subsequently, my rank was reduced to 1, and I lost two garages along with all the vehicles stored in them. Today, upon logging in, I found my account had been tampered with again on the 25th of September, with strange modifications and an additional £7 million added without my consent. I am requesting assistance to restore my account to its original state and investigate the unauthorized transactions. I look forward to your prompt response. Sincerely, Akil

Hello GetHuman, this is Damon reaching out. I need assistance regarding my GTA 5 online account, which has been hacked resulting in unauthorized purchases. I had previously bought about $[redacted] to $[redacted] worth of shark cards. Unfortunately, I shared this information with the wrong person, leading to my account being compromised. The hacker bought expensive items like a yacht, apartment, and car. My primary concern is about the yacht purchase as it was not something I would have bought and I can't sell it in-game. The amount spent on the yacht is approximately $10 million. I have attempted to contact Rockstar through email and phone without success. I am looking to you for help in finding a solution for a refund as the money spent on shark cards was hard-earned, and I didn't get to enjoy it myself, which is disappointing. Regards, Damon H.

I am seeking assistance with my GTA 5 game issue after reinstalling it post a PC refresh. The new launcher does not allow my cloud saves to Sync, and the troubleshooting solutions on Rockstar's support pages are ineffective for the new launcher. I've invested time and money into this game but cannot access it. My attempts to resolve the issue through Rockstar's chat ticket system have been frustrating, as the support staff did not effectively address the problem or provide adequate assistance. I am disappointed with the service and seek a solution to play the game again. Any help would be greatly appreciated.

I keep encountering the 0x[redacted]6 error while playing Red Dead Redemption 2 online. Today alone, it has disconnected me six times, causing me to lose pelts and collectibles. Despite checking my connection stats, the issue persists. It feels like the game has updated its requirements without notifying players. Hopefully, this problem gets resolved soon to prevent players from getting frustrated. If someone on the support team could reach out to assist me further, that would be appreciated. My in-game name is MRBIGGLES, known as -DUCK-. Thank you for looking into this!

Hi there, I'm Logan Melockoff, and my Steam username is Loganstrife. Recently, I purchased GTAV, but unfortunately, my email account [redacted] was compromised, and I got locked out of it. As a result, I created a new email, [redacted], and had to set up a new Rockstar account using this new email address. To clarify my email situation: 1. [redacted] - Locked out. 2. [redacted] - Alternative backup email. 3. [redacted] - New email. I am seeking assistance to have GTAV transferred to my new email, [redacted], which is registered under my real name. I enjoy playing GTAV with my friends, and it would be disappointing to lose access. If this issue is not resolved, I may refrain from purchasing future products. I really hope to avoid having to contact customer service via phone due to my current financial constraints. You can verify my ownership of GTAV through my Steam account Loganstrife. I can provide screenshots if needed, although I am unable to upload them here.

I have been using my brother's account for GTA 5 Online and Red Dead Redemption 2 since I was young, and now that I am eighteen, he wants his account back. He only plays tanks online, so he asked me to find a way to transfer my GTA 5 and RDR 2 characters and data to my new account that I created yesterday. His account is xXDoodleDudeXx and mine is XDoodle420ManX, with a lowercase "m" for "man." I have the passwords for both accounts. Please contact me via email at [redacted] My brother gave me a week to make the transfer happen, so your urgent assistance is greatly appreciated. I need the characters, stats, and data from xXDoodleDudeXx in GTA 5 and XDoodle420manX in Red Dead Redemption 2 to be transferred. Thank you for your help.

I paid $20 from my checking account to purchase a MOC in GTA 5. I had a car worth nearly 1 million in-game dollars stored in it. During a mission played from the MOC, I earned a new car which replaced the one I owned. This resulted in the loss of $20 and my original car. I am requesting a refund either in-game or in real life. It is crucial to address this issue as individuals invest real money in games to enjoy their free time. If a resolution is not provided, I will refrain from spending more on this game, having already spent $60 in the past 3 weeks. It is disheartening when hard-earned money is lost without cause.

I've recently returned to playing GTA V and noticed the Avenger in the game, which is based on the MV-22 in real life. As an Avionics Technician for the MV-22 in the Marine Corps, I have a few suggestions to improve the Osprey's accuracy in the game. Firstly, when starting up the aircraft, the blade positions are incorrect; they should be placed differently. Additionally, I would like to personalize the aircraft with my unit, VMM-[redacted], instead of "AVG-[redacted]." It would enhance the gaming experience for me and other Marines who work on these aircraft. Lastly, adding the option to have the Nacelles rolled down on the ground, known as "Flight Ready," would be a cool feature. If you can make these changes, please contact me at "[redacted]" If changing the unit isn't possible for all players, you can update it for me. My gamer tag on Xbox is "Betrayed x Wolf." Thank you and have a pleasant day.

I bought a special edition of RDR2. When playing in the second chapter, halfway through, the game suddenly changes my horse and resets the missions I've already completed. This happened twice at the same spot. I suspect there might be an issue with the disc. Can a replacement be sent, and I'll return the current one? Any help is appreciated. Thank you, R. Andrade

I'm facing an issue with my account named RACKS ON RACKS8. Can you help me recover it? There seems to have been a misunderstanding involving someone's brother. I apologize for any trouble caused. Ignore any attempts to bother you, and let's resolve this calmly. I need access to my account. There have been recent family concerns I need to address. Let's clear this up together. Thank you.

I am having difficulties connecting with my friends on GTA V for the PS4. The friends list and players list do not load, making it impossible to join a friends session. Despite being online, we cannot see our friends but can interact with other players in the game. We have followed the troubleshooting steps on the support site to no avail. Even signing in on another PS4 yielded the same results. Our PSN ID is PizzaNinja4044, previously HabsLover2014. Could changing the PSN ID have caused this problem? We are frustrated and seeking a solution to play with our friends.

I am experiencing difficulties while trying to play GTA V online with friends on PS*. Despite being able to play online and interact with other players, I am unable to see my friends list or the players list. This issue persists even after attempting the troubleshooting steps outlined on the support site. I also encountered the same problem when attempting to sign in on a different PS*. My PSN ID is PizzaNinja****, previously HabsLover****. Is it possible that changing my PSN ID could be causing this problem? I am unsure of the reason behind this issue and would greatly appreciate any assistance in resolving it to enjoy playing with my friends again. Please advise.

I am looking for assistance connecting with friends online on GTA V for PS*. Unfortunately, upon loading the game, our friends list and players list fail to load. When attempting to join a friend's session, the game goes online without showing any friends. Despite encountering other players on the map and facing frequent challenges, we are unable to connect with our friends. We have followed troubleshooting steps provided on the support site and even tried signing in on a different PS* with the same outcome. Our PSN ID is PizzaNinja****, previously HabsLover****. Could our recent PSN ID change be the cause of this issue? We are seeking guidance on resolving this matter to enjoy playing with our friends. Thank you.

I have an account named Slowtail for GTA 5 registered under the email [redacted], which I don't own. I intended to use [redacted], but that email is already associated with my Slowfox0 account. I would like to transfer the Slowtail account to my email, [redacted], to ensure it's secure. I can provide proof of ownership by logging in and playing. My friends from the Rainbow3 group, including Owl_Calpone, Tacocat, and Superlex769, can vouch for me. I just need to link my account to an email that belongs to me.