ROBLOX Customer Service Issues

Hello, I recently enabled 2-step verification on my Roblox account but can't access the associated email address for the verification code. Due to this, I'm locked out of my account. I've checked my spam/junk folder as advised, but I still can't access the email. Can you please deactivate the 2-step verification so I can regain access to my account? Thank you.

Hello, my Gmail account got hacked while playing Roblox after enabling 2-step verification. I am having trouble logging in since the email is no longer mine. I attempted to reach out to Roblox and even called, but was unsuccessful. I submitted a support ticket regarding my purchases, but it didn't help. I have a deep connection to this account, knowing its history and the years I've invested in playing. It feels like a loss of joy for me. I used to enjoy chatting every day, and even learned English through this platform. Your assistance this week would be greatly appreciated. Although I felt close to giving up after trying everything, I'm still hopeful. Thank you.

In [redacted], I created my Roblox account "Aymanamri" when I was a young kid. Unfortunately, I no longer have access to it as I have forgotten my password. I did not have an email or phone number linked to the account, leaving me unable to recover it. I am seeking advice on how to proceed with Roblox to reclaim my lost account. I am unsure how to prove my ownership of the account without the necessary information. I hope to find a resolution to this predicament. Thank you for your attention.

I am having trouble accessing my Roblox account with the username RKAME789. The password is not working, and when I attempt to reset it using my email address, Roblox states, "we have sent you an email to reset your password." However, I have not received the email. I need assistance in regaining access to my account. Could you please check if the current password RKnika05 is correct? If it is not, kindly reset it and provide me with the new password. Thank you in advance for your help.

While playing my favorite game on Roblox, Berry Avenue, there was an incident involving another player bothering my boyfriend. I stood up for him, but regretfully used inappropriate language in return. I understand my mistake and sincerely apologize. However, I am devastated as I cannot go a day without playing Roblox. I am in tears and urgently need my account reinstated. My username is Donutx1287. I kindly request assistance in contacting Roblox to resolve this matter promptly. Thank you for any help you can provide.

My son's Roblox account seems to have been compromised. I believe the hacker altered the email address linked to the account because we are not receiving the password reset emails from Roblox. I reached out to Roblox and left a voicemail, and they mentioned they would contact us via email. My son also contacted them through their support form. After verifying my son's identity via email due to his age, I was asked to email them from the original account email. It seems the current process is complicated when dealing with hacked accounts, as we cannot reset the password without access to the email, and verifying our identities is challenging without the correct email. If there's a possibility to directly connect with a Roblox representative, it would be greatly appreciated. Thank you for your assistance.

On October 18, [redacted], around 12:07 AM (CT), my Roblox username john999899 got banned for Discrimination on PLS DONATE. I usually sing songs to get donations or play songs that people request. While talking to my friend, a group of users approached us aggressively. When I asked them to leave us alone, they all mass reported me. A few minutes later, my account was banned for something I didn't do. I always try to follow Roblox guidelines and policies. It felt unfair to be banned this way because of their behavior. I trust that there is a reason for the ban, but I hope for a fair resolution. Have a great Wednesday.

I need assistance. I am having trouble accessing my account with the username suske6667 and password Nita2012. After being hacked once, I purchased a shield for protection. However, when I tried to change the security settings, I was redirected to the registration page and can no longer log in. Some of the games I play include Mysterious Murder 2, Tower of Hell, Tower of Good, Doors, Jailbreak, Adopt Me, Please Donate, Catalog Avatar, and TTd3. In two weeks, a purchase of 800RB is expected to arrive at 15:50. I have bonuses totaling 609RB from cards. In Mysterious Murder 2, I have a knife sticker, a gun sticker, and a toy pistol. In Please Donate, I received a donation of 26rb. I appreciate any help with regaining access to my account.

My son had trouble remembering his password, so we've been attempting to log in all day. He was signed in on his phone but couldn't log in on the laptop, and now he's completely logged out. We finally found the password, logged in successfully, but were immediately logged out again. The system is now saying the password is incorrect. My child, who is autistic, may not have entered the details correctly when creating the account. I have his username, date of birth, and a parent-verified email connected to his account, as well as my Visa debit card linked for Robux purchases and Roblox Premium. Since my bank card is on file, is there a way to verify our identity and regain access to his account? It's crucial for us to get back into his account to avoid ongoing distress.

I am facing challenges with my account due to a dispute. I have a substantial amount of money in my account, and I tried discussing this over the phone but was unsuccessful. I am frustrated with the lack of response and service. Thank you for addressing this promptly.

I forgot the password to my email linked to my Roblox account. I am unable to access it due to the two-step authentication. I've invested a significant amount of money in the account, and it would be greatly appreciated if I could regain access. Can you assist me in changing the email associated with the account or resetting the password? I no longer have access to the previous email or remember the exact password, but I believe I changed it to "Brooklyn[redacted]." Could you please help me log in, update the password, and disable the two-step verification? Your support would be highly valued. Thank you.

I received a [redacted]-day ban and logged out. Now, when I try to log back in, it says "wrong password." I can't log in on a device with the correct password as I forgot my email's password. This inability to access my email is preventing me from logging into my account. I would appreciate assistance in resolving this issue by allowing me to log in, change the password, and update the email linked to my account. Your help in this matter would be greatly appreciated.

I logged into a Roblox website, but when I tried to log in on my phone, it wouldn't accept my password. I attempted to reach out to Roblox via email multiple times, but their responses insisted I needed to verify my account. Since I hadn't linked any email or phone number to my account, I asked them for guidance on how to verify without this information, but I never received a response. I would appreciate any assistance. :)

Hello, unfortunately, my account was hacked today. Everything was fine yesterday, but when I tried to log in this afternoon, I couldn't access my account. There were strange login attempts from locations where I do not reside, and my email seems invalid for a password reset. I cannot regain control of my account. I had made a purchase of [redacted] Robux on October 23, [redacted], just two days ago. Despite the hackers' attempts at two-factor authentication, I did have my own set up from my actual location in New York, USA. I would appreciate any assistance in recovering my account, as I have invested a lot of time enjoying the games. Thank you for your help. Best regards, C.

I am very disappointed with what happened recently. I was playing Roblox when it suddenly logged me out of my account. This is very upsetting for me because I have valuable items in the game, such as pets and friendships. I suspect that my account may have been hacked as I received an error message when trying to log back in. It stated that I entered the wrong password. This situation is frustrating for me, and I would appreciate a prompt resolution to this issue. If needed, my account username is Pinkcowmilk_123. Thank you, Roblox

I've recently been banned from the chat for using inappropriate language in response to being harassed by another player. After the ban was lifted, I've been unable to log in as it's not recognizing my password. My username is ilikechrains13. Could you assist me in resolving this issue?

I was scammed by a girl who promised to buy me Robux if I shared my Roblox password. Unfortunately, she and her friend took control of my account, which has a premium membership. They continue to make purchases on my account, and I urgently need the premium removed. Even though they claimed to have removed it, they are still using the card to buy Robux. My Roblox username is xxmachiness, and the scammers' usernames are Blackbarbie4L010 and Babynay666. I kindly request that both of them be banned from Roblox, and I need help resetting the password for my compromised account, as they have changed it. Thank you.

My account was compromised, I was in a failed trade resulting in the loss of all my pets. The user who obtained my pets is "Karuizawachi", accessing my account from the Philippines in May. I have been continuously reaching out to Roblox for assistance since that time but have not received any helpful response regarding this incident. My username on Roblox is "King_Master0054". I kindly request a prompt response. Thank you.

I was playing a tycoon game when a player was bullying everyone. I decided to purchase VIP to defend myself. Despite my efforts to help, other players turned against me, sending me rude and inappropriate messages. I retaliated by making a few remarks, but I ended up being unjustly banned. I feel the ban was unfair as I was simply responding to the harassment directed towards me. I kindly request to be unbanned so I can continue playing. Thank you.

Good morning, my son created a Roblox account with the name Messi and now he can't remember the username or password. He has several accounts but usually uses the one with the name Messi or the other one, which is eslei2014. I try to access them because they should be associated with my emails or phone numbers. The eslei2014 account has [redacted] robux and the Messi one has [redacted] robux. I have no way to access them because I don't know what happened. I would appreciate your help.