ROBLOX Customer Service Issues

My friend is having trouble accessing her Roblox account. When she turned off her phone, the Roblox screen stayed on and now she is unable to log in. Her game name is bybby_baby. When trying to create a new account, the page says there is no connection even though she is connected. Additionally, she has Robux in her account, forgot her password, and does not have an email associated with the account. She wants to know if the password can be retrieved since she forgot it.

Mis cuentas son Mamigamer_4444 y Roxigamer_777. Llevo más de 4 años jugando, invirtiendo muchas horas, ilusión y dinero. Hace unas semanas compartí mi contraseña y usuario de Mamigamer_4444 con alguien que prometió cambiarme mi Shadow Dragón por 3 Frost Drags. Al transferir el Shadow Dragón de Roxigamer_777 a Mamigamer_4444, la persona entró en mi perfil y se quedó con la cuenta. Estoy triste y no puedo acceder al inventario donde tenía el Shadow Dragón. He aprendido la lección de no compartir contraseñas, pero quiero seguir jugando y recuperar mi Shadow Dragón. He enviado muchos correos y solicitudes de ayuda sin éxito. No tengo facturas a nombre de Mamigamer, invertí en Roxigamer, por lo que no sé cómo comprobar que ambas cuentas son mías. Por favor, ayúdenme. Gracias.

While playing a game on Roblox, I encountered an issue. Another player was rude to me, and I reacted by saying some things to them resulting in both of us getting banned. After being banned for three days, today I should be able to access my account again. However, when I try to log in, I am still unable to access my account. The screen remains gray and dark, without a reactivation or retry button in sight. I've attempted to log in on different devices, including my laptop and through Roblox Safari, but the issue persists. It is confusing why there is no option to reactivate my account despite the supposed ban period ending today. Roblox, please help resolve this!

I recently made a trade with a user named FUNTOEV on Roblox. The trade involved exchanging a Roblox account named VecSzn and two groups, Alternative Universes (owned by GroupHolder Nienow29537) and Universal Time Studio (owned by GroupHolder VecTheAssBeaturr), for his blue Valk. The trade went smoothly, but afterwards, FUNTOEV asked to borrow back the blue Valk for three days. As a friend, I agreed. Unfortunately, he ended up scamming me by refusing to return my blue Valk, which is on my main account, Lixianshen.

I need to reach out to Roblox about a misunderstanding regarding my chats. I mistakenly wrote "y-as," but it was actually meant to be "Yas," meaning yes in a casual manner. It was not intended inappropriately. Please do not issue a warning or ban based on this misunderstanding. Thank you.

Hello, my username is HmzFruit, and I forgot my password. I would like to recover it. Unfortunately, I did not add an email address to my account as information. My character has a t-shirt with "Hmz" on it, bacon hair, a hat, and pants with "Hmz" on them. The last game I played was Blox Fruit. For further assistance, please contact me at this email address.

Hello, I'm having trouble accessing my Roblox account under the username *Catplayer12456*. Every time I attempt to log in, the system indicates that my password is incorrect, even though I am certain it is accurate. I have my phone number linked to the account, but not an email address. To verify my authenticity, I have a YouTube channel associated with my account where I create content using the handle @robloxmain894. Thank you.

I logged into Roblox one day and clicked on my favorite game, Adopt Me. When I entered the game, I noticed that all my fly rides and valuable pets were missing. Upon checking my trade history, it indicated that a user named MCblessed123 had traded all my pets away by unauthorized access to my account. I invested a significant amount of money into the game. Despite reporting the issue to Adopt Me a week ago, I have not received any resolution. I am seeking assistance to retrieve my pets or receive compensation for the loss.

While playing a game, someone offered me 20,[redacted] Robux which I suspected was a scam, but I ignored my doubts assuming my account pin would secure me. Unfortunately, I didn't have a pin, and after sharing my account details, the person changed my email and password. I attempted to recover the account but the scammer had set up two-factor authentication without my consent. I feel devastated. Any assistance would be greatly appreciated. Thank you.

My account was banned for using the word "nazi" in response to another Roblox user promoting offensive content. I used the term only once to warn my friend not to engage with this user. The context was not meant to be racist. I received a day ban, which I believe is unjust as I did not use the word in a discriminatory manner. I have appealed this ban as I feel the moderation was unfair. I kindly request for the ban to be lifted promptly.

Good evening, I hope everyone is well. I am feeling anxious and shocked by what occurred. While playing Roblox, specifically Lumber Tycoon, I briefly left my phone unattended with my misbehaving cousins. Unfortunately, they engaged in inappropriate behavior, causing distress when I returned. Despite my immediate efforts to rectify the situation and apologize, I was banned. I want to clarify that I did not write the offensive messages, as that goes against my usual conduct in the game. I strive to be polite and helpful to others in the Roblox community. I sincerely request a review of the situation to lift the ban and allow me to continue playing with my friends. This incident has left me feeling disheartened, and I wish to apologize to the affected individual. I kindly ask for reconsideration and appreciate your attention to this matter.

Hello Roblox team, I am an aspiring Italian YouTuber planning to launch my channel this week. I am reaching out to inquire if it would be possible to receive some Robux from you. I am eager to create content related to Roblox but currently unable to purchase Robux myself. If you could assist me with sending [redacted] Robux, it would greatly enhance my experience. I have a deep appreciation for Roblox and find it to be a wonderful game, which is why I would appreciate your support. Thank you for your consideration and I wish you a pleasant day. P.S. My Roblox username is: miralady8

I have once again been banned from my Roblox account due to false reports! This has happened several times now, and I find it UNACCEPTABLE for you to make such mistakes!! It happened in a game on the platform where I had scheduled an appointment at a spa in the game. The user I had the appointment with asked me if I wanted an inappropriate massage, to which I declined, and then she reported me, falsely claiming that I was the one who made the request!! She had an accomplice who also reported me, and now I find myself in this situation!! I want this issue to be resolved as soon as possible!!! Thank you in advance.

Hello, I wanted to inform you that we have been paying a €5.99 premium Roblox subscription for Robux since May, June, July, August, and September. Despite subscribing, we have not been able to enjoy the benefits, and we are unable to cancel the subscription. Could you please stop the subscription if we are unable to receive the promised offer or our Robux as outlined in the subscription?

My daughter's Roblox account, 21x09_x, has been hacked. I set up an email and password for her, which I believe was correct, and added my phone number, but it seems that someone has hacked into the account. I may not have set up two-step verification correctly. It appears that the hacker might have changed the email, phone number, or password. I am confident my password is correct because I would have needed it to log in. This has occurred multiple times, and I urgently need to regain access to my daughter's account.

My account was hacked, and the hacker changed my email, phone number, and password. I urgently need help! The hacker deceived me with a Discord profile link to trade on Roblox. When I tried to join, I was kicked out, and all my details were altered. My username is EroX_532, and the email that was changed is [redacted] Please contact me promptly! I have invested a lot of time and money into that account; please assist me in recovering it.

Account Termination Notification I received a message that my Roblox account has been deleted due to violating the Terms of Use. The reason cited was harassment for an offensive item I created. I understand that the content was inappropriate and goes against Roblox's policies. If I want to appeal this decision, I have been advised to reach out to the Support Form.

I purchased [redacted] Robux, but my daughter never received them after being charged. Initially, I assumed there might be a delay in the transaction, but it's been a couple of weeks, and it seems like a scam. I'm not upset about the cost, as it was reasonable, but it feels frustrating to pay for nothing. My daughter mentioned that a friend had a similar issue but received the Robux the next day. Her username is Karma_iscoming23. I feel annoyed by the situation and have more to share, but I'll stop here.

I have already addressed all the necessary points. I made the membership payment over the phone, waited for 24 hours, reached out to the Roblox customer service, and a representative got in touch with me once but never responded again. I provided all the evidence to show that Google (as Google Play initiates the membership) received my payment. Although the money went through, my account transactions do not reflect the Robux purchase, and I have not received the premium subscription. This ongoing issue with Roblox is frustrating me.

Every time I try to play a game on Roblox, it keeps crashing. I've attempted various fixes like restarting my computer and reinstalling Roblox, but nothing has worked. I'm hoping for some assistance to resolve this issue. If you could get back to me when you can, that would be greatly appreciated. My username is 73456r6wegr76 and my display name is mccreaamy. Thank you and have a great day.