ROBLOX Customer Service Issues

I recently purchased Roblox Premium, and a few days ago I disabled the automatic renewal. Yesterday, I noticed that [redacted] Robux are missing from my account. I did not make any purchases like gamepasses or clothes, and upon checking, I found they were labeled as “outgoing Robux” without any visible transaction history. My account is secured with 2FA, so I don't believe it was hacked, but I am unsure where the Robux went. I would appreciate assistance in recovering them as I had plans to use them for a purchase yesterday. Thank you for your help.

There was a misunderstanding while playing Blox Fruit with a friend. I accidentally told my friend to "kill yourself" instead of "reset character" causing a ban for a day. I encountered another player named Cosmic making inappropriate remarks, leading to a 1v1 challenge where his teammate kept interfering. In the end, the opponent left before the match concluded. My Blox Fruit username is Ascdcefv.

When I try to recover my account, it seems that my email is linked to an account that isn't mine. My username is Mada2012luna, but the available account is different. I suspect someone may have accessed my account and changed the email associated with it. I'm reaching out for assistance in recovering it. If you review the account history, you'll see it has always been tied to [redacted] If there's another email now linked to it, that's incorrect. I'm contacting you on behalf of my daughter, who owns the account and is upset about this situation. The account is a premium one, and I may have to cancel it if this issue isn't resolved.

I wanted to bring to your attention that my account was banned on the platform due to harassment. I was defending myself against hurtful language like being called derogatory names. The individuals involved go by the nicknames Dany300qi and Diana. I believe their behavior should also be addressed to prevent further issues. I feel unjustly penalized for standing up for myself in the face of such inappropriate actions.

I was on a Discord trading server and had a promising trade arranged for my fly ride turtle with a fly ride crow. Excited about the offer, I tried to friend the person, but it didn't work. They then shared a website that resembled Roblox, asking me to enter my username and password. Upon realizing it seemed suspicious, I investigated the person and discovered they had just started the game, making it unlikely they possessed the pet they offered. Upon logging back in, I found that all my pets, including the valuable ones, were gone in an instant.

My Roblox account was hacked, resulting in the loss of amazing items purchased with [redacted] Robux. Despite not knowing the hacker's identity, they breached my account, changed the password (previously QWERTYUIOP), and now I am unable to access it. My username is Dennis6517, and I am eager to reclaim my account due to the valuable possessions and funds it held.

I am unable to access my account "Alexander_kaiaj" due to password issues. Unfortunately, I am unable to reset my password as I cannot change the associated email or phone number without it. I can provide screenshots and other verifying information to confirm my ownership. Seeking help online and from support has not resolved my problem as they keep redirecting me to unhelpful links. I am hopeful that someone here can assist me without just sending unhelpful links.

I want to share an unfortunate experience I had on the game "Jailbreak." I was promised 7,[redacted] robux in exchange for three cars by a user named IcyDed. To verify his claim, I checked his profile, which showed several valuable limited items. Thinking it was legitimate, I gave him the cars as agreed. However, as soon as he received them, he abruptly left the game, blocked me, and failed to fulfill his end of the bargain. This incident occurred on September 9, [redacted]. Scammer Username: IcyDed My Username: SpeedGamin0

At 15:37, a scam happened involving the loss of my pets in Adopt Me. I was tricked into giving them away by someone promising to return them, but they didn't. I lost three neon spinos, a neon gargoyle, and a neon T-Rex. I put a lot of effort into getting these pets on my own, so I'm really upset. I have proof of the incident, including timestamps, the user involved, and screenshots of the trades. As a mother, I can't understand how this keeps happening. Security measures need to improve. I expect the pets to be replaced. I have a screenshot of the user and I urge for a prompt resolution without excuses.

A few days ago, while trying to trade my Dark Blade, I went on Discord to a group where we help each other. After days of attempting the trade, a guy finally agreed. He sent me a link to his private server which didn't work. I suggested trying a regular server, but he hadn't read it. I tried again, but it still didn't work. Then, the guy sent a friend request. After going on Roblox, I added him and when he accepted, it kicked me out of the game. I just thought it was my poor internet. The actual issue arose when I tried to log in. Every time I entered my email and password, it said incorrect. I even tried changing my password but when I entered my phone number or email, it asked for a code that never arrived.

Hello, I believe my account was hacked around 7:00 PM Indian time. The previous email attached to it was [redacted], and there was no mobile or two-step verification set up. However, my account was connected to Discord through Bloxlink. I'm not sure if that information can aid in retrieving my account, but I'm hopeful. I've invested a lot of time grinding in Blox Fruit on that account. The unauthorized access showed that my account was logged in from somewhere in Germany. I attempted to reset the password, but it was unsuccessful. Any assistance you can provide in recovering my account would be greatly appreciated.

Hello, my account name is DoughMasterKatakury, and I recently got banned. I waited a day, reset my password, but when I tried to log in, it kept saying my password and username were incorrect. I was shocked! Then, I entered my name in the login field, and it said my name was not appropriate. This made me very sad because I put a lot of time into playing the game "Slap Battles." I hope Roblox sees this message and can explain why my name is deemed inappropriate. Please, I really want to log back into my account.

On Discord, a user named Siodhon#[redacted] sent me a fraudulent Roblox link. While we were trading, they tricked me into signing in, leading to me being logged out of my Roblox account. My main Roblox username is fiiiefowiowefjo. I am an active Roblox player who spends a significant amount on the platform. Additionally, another account, thehidden_leaf1, was permanently banned, and I am unsure of the reason behind it. I would appreciate it if you could investigate these incidents.

Hello, I am the father of Melina David, username melina[redacted]. My daughter, Melina David, who owns the Roblox account listed above, unfortunately erased several numbers or letters on the reloadable card with the number [redacted][redacted]96. Could you please advise me on how to retrieve the €10 from this reloadable card that I bought for her? Here are the numbers and letters that are still visible on the card: RCG38JLSLWJSDU. Thank you in advance for guiding me on the steps to recover the complete code of this card. Thank you in advance, David Christophe, the father.

While playing Roblox, a friend requested to switch accounts. Initially hesitant, I agreed as trust was there. Unfortunately, my friend betrayed my trust and I ended up locked out of my account. After unsuccessfully attempting to reset the password, I reached out to Roblox for help. Disappointingly, they have yet to provide assistance, simply denying my request. I urge Roblox to review my case and help me regain access to my account as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you in advance for resolving this issue efficiently.

I have been permanently banned from Roblox for harassment, even though I was just joking with someone. I would like a refund or to recover my account, otherwise, I will take legal action against Roblox. It is too easy to ban someone who purchases virtual items in your game for a minor reason. I have invested approximately [redacted] euros into it. Now, I want a refund or to recover my account, or I will indeed take Roblox to court. My Roblox account: gh0stgirl_exe

When I returned from school today, I was playing games with my friends, and that's when I noticed an advertisement that caught my eye. It indicated that I only had 80 Robux, which was incorrect as I actually had 22,[redacted]+. Despite my efforts to contact them, I didn't receive any help. I had been saving up to purchase the Headless item, but my attempts were fruitless. I want to emphasize that I did not engage in any suspicious activities. My Robux were taken by a group named Program Gamer, a group I wasn't even associated with.

My account was hacked by a person from San Jose Del Monte. I have a Gmail linked to my Roblox account, the Gmail is [redacted], but it has been removed. The account was hacked on September 1 under the username jena_bunso. My last password was [redacted]0, but when I enter it now, it says "your password is incorrect." Please assist me in recovering my account so I can continue playing Booga Booga on Roblox. Thank you, Roblox.

I'm having trouble accessing my account because two-step verification is active for the Authenticator app. With my new phone, I can no longer access the app for the codes. I need Roblox to disable two-step verification or enable an alternative verification method for me to regain access. I'm willing to call or email to verify my identity; I just need a way to log back in.

I was banned roughly a year ago on Roblox. Despite my attempts to explain my situation through their online support, I keep receiving automated responses that don't address my issue. I was mistakenly banned for an offense I didn't commit, and it has been over 30 days now. Roblox states they do not consider appeals made after this period. I am hoping to speak to someone over the phone to clarify what occurred and seek a resolution through their online support. I am based in the UK, which means there is no specific UK phone number available for direct contact with Roblox, leading me to seek guidance on how to proceed.