ROBLOX Customer Service Issues

Since yesterday, a hacker named Luc_Kenany has been causing trouble. Despite my sister and friend declining his friend request, they found him on their friend list today. He disrupted their game in Adopt Me with eerie messages. One of his messages warned about having bots and missing pets from their inventory. Upon checking their trade history, they noticed questionable trades between their game accounts that happened while they were asleep. This situation is alarming and needs immediate attention.

Good morning, I am contacting the Roblox support team to report an issue I encountered yesterday evening. I added an email to my account for added security, but after logging out, when I was asked for the password, it also requested an email code. I checked all my email folders, including spam, but couldn't find any email containing the code. I kindly ask for your assistance in recovering my currently offline account. Roblox username: martinaferraritop Best regards, Martina

Today, my account was recently unbanned after a one-day suspension due to the chat filter flagging content as offensive around 5:00 PM. Shortly after, my account was once again banned, this time for three days. I was surprised by the filter's decision as the conversation with my friends contained nothing offensive. I am frustrated that my account remains banned for reasons that seem unreasonable. I would like my account to be reinstated as I have not violated any terms. The mistake seems to lie with the filter's overreach in flagging an innocent conversation as offensive.

I recently followed my friend's advice to enable voice chat on Roblox by verifying my age. Despite successfully activating voice chat, I am encountering issues as it does not seem to be working. I have double-checked the in-game settings, but it does not prompt me to adjust input settings, nor does an icon appear over my character's head. During the verification process, when capturing the front side of my ID, the system prompted me to hold steady, and I complied. However, when capturing the back side, the system did not request the same, so I took the picture without this instruction, which may be the cause of the issue according to my friend. The first image in the media files section is my friend's Roblox setup, while the second one is mine.

Good morning, I am contacting Roblox customer service to report an issue I experienced last night. I added my email to my account for added security. Upon logging out, when prompted to re-enter my password, I was also asked for the email verification code. I checked all my email folders, including spam, but could not find any emails with the code. I kindly request your assistance in recovering my currently offline account. Best regards, Martina. I would like you to remove the two-step verification as I am not receiving the codes via email, which is hindering my account access. My username is martinaferraritop.

Hello, I purchased a $[redacted] Robux gift card from GameStop, but it was activated and unusable because the code got ripped. I have some of the letters and numbers left to prove activation. I urgently need the 10,[redacted] Robux for my in-game purchase. It would mean a lot to me to be able to get the items I want in the game. I would appreciate it if you could provide me with a new code. If needed, I can provide proof of purchase. Thank you for your assistance. Please send the new code in your reply or by email.

Subject: Request for Account Reactivation Details Username: Alehiochio Optional Name: ChiochioGames Email Address: [redacted] Category: Select... Problem Description: Hello, I am contacting you regarding a recent refund I requested which led to my account being suspended. Could you please assist in reactivating my account? Thank you. Kind Regards, CG

Subject: Account Reactivation Request Name: ChiochioGames Email: [redacted] I recently requested a refund which resulted in a misunderstanding. Could you please reactivate my account? Kind Regards, CG --- Account Suspension Notice Dear User, Upon reviewing your account activity, we found that it was suspended for violating the Terms of Service in Roblox due to unauthorized/disputed charges. Your account will be disabled until 8/24/[redacted] 6:10:57 AM (CT). We recommend abiding by the Roblox Community Guidelines for a positive experience for all users. Thank you.

I am very displeased with your company. First, they ignored me. Second, they gave me a support ticket that hasn't worked for years. I am trying to recover my old UnicornsPink08 account. I have attempted to contact the hacker but have not received a reply. I was very young when it got hacked, and my location was in the UK. I am upset because I spent £[redacted]-£[redacted] on Robux and had a few limited items. If you cannot retrieve these or the account, please contact me at alicialavelle0704 @gmail.com. I have tried contacting Roblox support three times, but they haven't processed it and just keep sending me back to the same email. Thank you for reading this. Please reach out to discuss the issue.

I was playing the BINGO game when a guy (username: jaldol74) started trying to flirt with me. I politely declined, but he began to insult me and a friend who was playing with me. Some of the insults were directed at my family, specifically my late mother and father, which I find very disrespectful since he knows nothing about my family and insulted a deceased relative, my father. He also insulted my friend for being Roma, making racist comments. I would appreciate it if the appropriate action is taken regarding this user's behavior. Thank you.

While playing BINGO, a user (jaldol74) tried to flirt with me and my friend. I rejected him, leading to him making insulting and racist comments, especially towards my family. He insulted my friend for being Romani, made racist remarks about skin color, and sexualized my mother. His disrespectful behavior is concerning, and I would appreciate it if action is taken against him, such as suspending his account. His comments have affected me, and I hope for a resolution to this issue. Thank you.

I have identified the cause of the account theft (a[redacted]) by hackers. During a previous age verification process, there was an error where my identification's issuance date was mistakenly recorded as my birthdate, resulting in my account being labeled as under 13 when I am actually older. This misclassification led to my account being compromised after some time. Because my account was marked as under 13, I did not provide a parent's email address. The hacker exploited this and added their email to the parent's email field. Moreover, following a customer service recommendation to contact them via an email starting with "cra" and the absence of any email change notifications in my inbox, I have formed this theory. I am hopeful that Roblox will quickly assist me in resetting the password for my account.

I encountered some issues recently. When I tried calling twice and pressed 0, I got disconnected which was not my intention. My great-grandson, who is six years old, was signed up for a Roblox Premium [redacted] account without my clear recollection or consent. I haven't seen him receive any Robux, and I would have opted for the most economical choice if I had indeed signed him up. I received a notification about the upcoming renewal, but I am puzzled as there is no credit card linked to his account for charges. Another concern arose when he was with his older cousin who requested his Apple ID password to download a game, claiming it was free. I declined sharing it, and later noticed an Unsuccessful Payment text on Aug. 28th and Verification Code emails on Aug. 26th and 27th, indicating attempted changes. When I attempted to log in today using his details on my computer, the password was incorrect. I suspect his older cousins might have tampered with the account details after he left their place. I am eager to resolve these matters promptly and consider them of utmost importance. If you wish to discuss this further, kindly reach me at [redacted].

Yesterday, a total of $10,[redacted] was withdrawn from my daughter's account. Initially, $1,[redacted] was spent on Random Game Passes which we have photo evidence of. Despite changing her login and password multiple times and numerous attempts to contact customer service through email and phone calls, we were unable to speak to a representative. Additionally, $[redacted] was taken for ads. On day 2, her account was compromised again as $[redacted] was immediately withdrawn from her alternate account. Her original username is demoNic1 with the email [redacted], later changed to her father's email [redacted] Currently, I am recovering from health issues and dealing with personal loss while my husband, a Film Director, is on strike. As a freelance Journalist and Artist, my time is limited and I would greatly appreciate assistance in resolving this matter. Thank you, Rebekah.

After unknowingly downloading a potentially harmful extension, my account was compromised, and my age was altered. Despite numerous attempts to rectify the situation through emails with Roblox support, I have not received any assistance. Currently, I am unable to access my account as my password no longer works. I am seeking a human representative to help resolve the issue promptly, as I can provide ample evidence to prove the ownership of the account under the name Cole and its connection to my email address.

I am Marion Miller, contacting Roblox Support regarding Ticket [redacted]2. Despite multiple attempts, I have been unable to resolve my issue. I am reaching out on behalf of my great-grandchild, MillerBoyJ01. When I tried to access support via chat and email, I was directed to visit the support page. However, I encountered a problem with email formatting that prevented me from completing the process. I recently received an email stating that a $19.99 payment to Roblox was unsuccessful. I was unaware of any subscription and would like clarification on this matter, including evidence of the charges to my card. I have since updated my payment information. Additionally, I received Verification Codes on August 26th and 27th without my request. Despite my grandson's presence at his cousin's house, I did not share my details. I am concerned about the origin of these codes and their purpose, possibly related to password changes. I have experienced difficulties contacting support via phone and online platforms. Each call ends abruptly, and other websites for assistance have been ineffective. I am sharing my predicament in hopes of reaching a resolution through this message.

Hello, I hope you are doing well. I've encountered an issue with my Roblox account. The problem is that I set up two-step verification on my account, but I can't remember the email I linked to my Roblox account. Therefore, when I tried to access my account, it wouldn't let me in. If you need any proof that the account is truly mine, I can send you screenshots of purchases I've made on my account. It would be very helpful if you could provide me with a solution. My username is: zako4563

I purchased gift cards totaling €40. Upon entering them into my account, I received an error stating "the currency is invalid in your country." I reside in France, and my account is in US dollars by default. Subsequently, I transferred the funds to my alternate account and tried to reclaim them through an avatar article. However, I was only able to retrieve 70% of the amount, ending up with [redacted] robux instead of the expected [redacted]. I kindly request assistance in recuperating the remaining robux.

I received a one-day ban for engaging with a user who was being rude to others. I have screenshots of the incident. I strive to be respectful to fellow players, particularly when younger members are targeted. This is my first ban in many years of having an account, and I have never been accused of disrespecting others. I am 18 years old.

My Roblox account was compromised on August 29, [redacted], and I am eager to recover access to it. Despite reaching out to customer service via email, I was informed that I need to prove my identity, although the steps for verification were not provided. I have attempted multiple phone calls without any responses or callbacks. I am seeking assistance to regain access to my account, which I have used since [redacted] and accrued Robux over the years. The individual who hacked my account is associated with Traderie and resides in Australia, while I am based in Texas, as indicated in the login requests sent to my email address. My Roblox username is Puppet_girloof.