ROBLOX Customer Service Issues

Hello ROBLOX moderators and developers, I am inquiring about the termination of my account. I recently received a one-week ban, which has escalated to my account being terminated. This action was taken after simply engaging in a conversation with a friend. While I appreciate the responsiveness of the new moderators to reports, there seems to be an influx of false reports. As a result, individuals are hesitant to engage in any communication for fear of being reported and subsequently banned - a situation I have unfortunately found myself in. I kindly request the reinstatement of my account as I believe I have been unjustly terminated. Thank you.

Roblox account suspension appeal Hello, During a chat on mic with friends, we were verbally attacked by other players using racial slurs. I didn't engage in inappropriate language or behavior. I've used my account for years without any bans until now. It's disheartening to have my account suspended for three days. I believe a voice chat suspension would have been more appropriate. I respectfully request to have my account reinstated. Thank you.

I recently discovered that my Roblox account has been compromised. When I logged into Roblox today, I found myself logged out, which I initially brushed off as a glitch. When I logged back in, I was relieved to find my password still worked. However, upon entering the game Adopt Me, I noticed my newly acquired dream pet was missing. Upon reviewing my trading history, I noticed a trade that I did not authorize. I have reported this trade and hope that the Adopt Me team can assist. Additionally, I discovered an unknown user on my friends list and realized their username matched the one involved in the unauthorized trade. The username in question is jamshut33, and I have reported and blocked them. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.

My Roblox account is currently linked to an outdated email address, [redacted] I usually log in using my cell number and email for the 2-step verification process, but I am now unable to proceed with the verification due to my locked email. I would like to update the email associated with my Roblox account. I have all the necessary information regarding my account, including purchase history with dates and amounts. My username is Jhops90, with my most recent purchase made on 4/17/23 at 12:21 PM for $19.99. The name on my card is Johnny Hopper, and I typically use my Apple Card for transactions.

Hello, I encountered an issue trying to send an email, prompting me to reach out here since my account was recently deleted. Despite not accessing my account until 3:00 am, it was reactivated following a 7-day ban, happening while I was at my cousin's party from 6:00 pm to 12:00 am. The only evidence I have of my ownership are my phone number, password, and the 2-step verification app. I'm deeply invested in this account, having spent over $[redacted] on it, and losing it has been distressing. The account is integral to my content creation on platforms like TikTok and YouTube. I urge for its reinstatement or an investigation into the unauthorized access. Thank you.

I misplaced my 6 backup codes and recovery codes. I stored them on my phone, but unfortunately, they were deleted when I downloaded a cleaning app. Roblox sent me a message with a reference I am unfamiliar with. I would appreciate receiving a new set of 6 backup codes or guidance on how to remove the authenticator app using the reference provided by Roblox. Thank you. My account is Die6or6live6.

Hello. I encountered a scam involving a Frost Dragon back on April 29, [redacted]. Two individuals were involved in this incident. One of them urgently offered to trade a sled for a Frost Dragon in the chat, while the other person accepted the trade by offering a golden dragon ride and a peacock ride. Following the exchange, the individual with the Frost Dragon abruptly left. I kindly request the return of my pets and the Frost Dragon. My username is CyxapukXpyctTeamUwU. Thank you.

I recently tried to log into my old account on both my phone and Xbox using the same password, but encountered an issue where it was not recognized. I attempted to reset the password on my Xbox, but experienced the same problem. Unfortunately, I am unable to create a new password as my account is linked to an old phone number and email that I no longer have access to. I am feeling upset because I miss my old account and got emotional when I couldn't regain access. I kindly ask for assistance to resolve this matter. Thank you.

Hello, my name is Juan Ortega Sáez, I lost access to my account due to a cyberattack and have lost all information regarding my accounts, bank, and everything else. This account has been banned for 3 years now. The name of the account is JUANES4433 I need help to recover my account. The cyberattackers were using it to purchase Robux with stolen credit cards, and we promptly reported it to the bank. Today I logged back in and saw that it has been permanently closed. Please assist, Thank you. Best regards, Juan Ortega Sáez

I was searching for a trial for a race awakening and came across someone offering assistance with a good moon. After contacting them, I was sent a private server link. Unfortunately, when I clicked on it, I wasn't logged in. Since this had happened before without issue, I didn't think much of it. Once I logged in, nothing happened. It wasn't until later that I realized what had occurred and hurried back to Roblox, only to find I had been logged out. Upon attempting to log in again, I discovered that my password was incorrect. The same issue happened on my other device as well. I've had this account for years and would really appreciate any help in recovering it. Thank you.

I encountered an issue while adding Robux to my account. I forgot my password and had to reset it. After changing it, I was logged out of my Roblox account on my device. Despite going through the verification process successfully, I couldn't regain access. I'm eager to log back into my account "Charlotte_bobagirl" with the display name Reese. I have my email information available for assistance.

Hello, I am Ward. I am contacting you because I encountered an issue while playing Roblox. When I tried to switch to my other account, it stated my password was incorrect, which concerned me as I rely on saved passwords. Concerned, I attempted to change my password, only to find that my email was missing from the system when I tried the "forgot password" option. I double-checked my email meticulously and felt disheartened by the situation. I can provide evidence of my ownership of the account if needed; you can contact me on Discord at #[redacted] MOON DOG. To recover my account, I would appreciate receiving an email with a link to reset my password. Sincerely, Ward Hello, my issue remains unresolved.

I am reaching out to request a modification of my age on my Roblox account. Currently, my account indicates that I am below the age of 13, but I have since surpassed that age requirement. My date of birth is on 21/12/[redacted]. To verify my age, I have included a selfie with my ID card, clearly showing my date of birth. I acknowledge Roblox's stringent measures to safeguard the privacy and security of younger users, and I respect those protocols. However, I am now legally allowed to utilize the platform without any limitations. I kindly ask for the update of my account to accurately reflect my age so that I can fully engage with all the functionalities that Roblox provides. Thank you for promptly addressing this matter. Please advise if there are additional steps I should follow to facilitate this adjustment. Best regards,

I encountered an issue while attempting to update the email associated with my Roblox account. Despite creating a new account successfully, I am now locked out of my original account as it requires the 2-step verification code linked to my old email. I would appreciate assistance in recovering my Robux balance, as I encountered an error when trying to redeem a gift card. If possible, kindly transfer any refunded Robux to my new account under the username h3arts4esh. Thank you for your help.

I am distressed as I have lost access to an account on which I invested over $3,[redacted]. The email associated with it has been changed to an easily disposable one. I am able to verify my age on the account and provide evidence of purchases and trading activity. Unfortunately, this is not the first time this has happened; previously, I lost eight years' worth of memories due to a similar issue. The username for the recent account loss is xvwrz, and for the previous loss, it is xSlnd. I am eager to resolve this matter promptly.

Hello, I recently discovered that my Roblox account was banned, and I am unsure why. I would like to request a refund of my Robux if possible. I have been using this account, "babydream86," for over three years without any violations of Roblox's terms of service. It appears that my nephew may have used my account, leading to this misunderstanding. I am a dedicated Roblox player who has been purchasing Robux regularly. If my account is reinstated, I will promptly change my password to prevent any future issues. I kindly ask for your assistance in resolving this matter. Thank you for your attention.

Hello, My son's Roblox account has been hacked. Since I used my credit card to buy him Robux, the hacker has used the same card to make purchases on Roblox without my consent or authorization. He hasn't been able to play since yesterday as he can't access his account, but the purchases have been ongoing until this morning. I request an immediate refund for all the purchases made with the card in the last 24 hours. Thank you for your understanding and prompt response.

On May 8th around 6:20 pm, I received a call from another player to join a game at the pet simulator exchange. Once I logged in, I was prompted to re-enter my account password. Unfortunately, I lost access to the account as the password was changed. The player also removed my friends and took all the diamonds and my beloved pet, HUGE, from the shared warehouse. I kindly request assistance in recovering my account and resetting the password. The HUGE pet in the account is very dear to me. I would greatly appreciate any help in retrieving it. I am willing to provide any necessary assistance, as I am attached to this account where I have designed all the characters myself. Thank you for your understanding and support in resolving this issue.

I have been trying to report a user for the past hour due to the awful things she has been saying to me, including threats and harassment. She is now threatening me with harm and blackmail. I am very worried for my safety. Please take action on this matter as soon as possible. Thank you for your attention to this issue.

I encountered an issue where I got redirected to the starter page on ROBLOX after being kicked out. Although I attempted to log in with my username and password, I repeatedly received an error message stating they were incorrect. After trying to reset my password multiple times by requesting an email, I never received the reset email. I am concerned as I have valuable robux on my account. Could you please assist me in resolving this matter by resetting my password on ROBLOX? Thank you.