ROBLOX Customer Service Issues

Hello, I'm a fan of your game and I've been having trouble updating. If I can't update, I can't play. I prefer a phone call over messages. I'm unable to update my Roblox account and fear it's been hacked. I'm under 18, actually 10, and need help urgently. Please contact me as I struggle to explain through messages. I reside in Sweden, not in California. I value my Roblox account and seek your assistance. Thank you.

I had a Roblox account with [redacted] Robux this morning, but when I checked, all my Robux were gone. I suspect my account was hacked because I didn't use them all up myself. I really need my Robux back as I use them to buy things in different games on Roblox. My account not only lost Robux, but also all my outfits. I hope this issue can be resolved quickly as I rely on Robux for my gameplay. If my Robux are not returned, I may need to stop using Roblox to prevent any further issues. Thank you for your help in advance.

I need to update my account as I mistakenly entered the wrong birthdate during registration. I tried reaching out to Roblox Support, but I only received automated responses explaining their age policy and limitations on changing age details. I understand their concerns about age accuracy for safety reasons but I genuinely need to correct this error. The emails reiterated the importance of accurate information and directed me to their guidelines, but I still need help adjusting my birthdate. I hope to have this issue resolved as I am indeed over 13 years old, and I would appreciate any assistance in rectifying this.

While playing Pet Simulator X, a player approached me proposing a pet trade. Subsequently, they requested access to my in-game bank under the guise of a glitch. After adding them to the bank, they claimed it was malfunctioning, showcasing valid pet deposits. To verify the authenticity of my pets, I replicated the steps. Sadly, upon joining the bank, they absconded with my prized possessions. Is there a method to recover the lost pets?

Sehr geehrter Kundenservice, kürzlich habe ich in Kontra-Blox eine Kiste erworben, die eine Lackierung enthalten sollte. Obwohl die Lackierung angezeigt wurde, war sie im Spiel (Arsenal) nicht verfügbar. Auch eine alternative Lackierung fehlte. Trotzdem wurden mir Robux abgezogen. Somit habe ich für etwas bezahlt, das ich nicht erhalten habe. Bitte senden Sie mir die Lackierung (USP Paradies) oder erstatten Sie mir die Robux. Vielen Dank im Voraus für Ihre Unterstützung! Mit freundlichen Grüßen, K. Sander

I encountered an unusual situation on Barry Avenue. A person with a yellow boom box bumped into me while I was playing across the map. Suddenly, a glitch message appeared, stating my account was deleted due to hacking. I decided to restart my phone and rejoin the game, however, I found myself in a different server without the previous game progress. Shortly after, I received a threatening call mentioning harm towards my family.

Hello, I recently experienced a concerning issue on the Roblox game Adopt Me. Sadly, my beloved cow and golden dragon pets were hacked from my inventory. Upon checking my trade history, I discovered that my pets were mistakenly traded to a user named "dontyour331" while I was offline. The hacker altered my password and my account, under the username XAVIER_ADDAMS1, has been permanently terminated. I have created a new account under the username DEATH_PRO71. I kindly request assistance in retrieving my pets. I possess a screenshot as evidence to support my claim. Your prompt attention to resolving this matter would be greatly appreciated. Thank you for your help.

Hello Roblox team, I encountered an issue yesterday at 6:37 p.m. precisely. I was hacked by Libidinos124. He took away 60 Robux and my pets from Adopt Me. Additionally, he added a PIN code that I am unaware of. As a result, I am unable to access my personal information on Roblox. This includes changing my password, unblocking individuals, or editing my bio on my Roblox profile. I would appreciate it if you could help resolve this matter. You can reach me at [redacted] or send me a message at [redacted] to provide guidance on fixing this problem. Thank you, Roblox team.

Hello Roblox, I have an issue where I cannot use emotes or chat commands properly in the game. When I try to type "/e sleep" in the chat, it says I haven't equipped that emote, even though it shows as equipped in my inventory. Other players can perform emotes, but I am unable to. I would appreciate it if you could fix this matter. Thank you for your assistance. Have a great day or evening.

Hello, I am reaching out because my account was hacked. When I tried to log back in, I noticed that the passwords had been changed, and I couldn't retrieve them. At the same time, my brother saw someone playing with my avatar, so I'm messaging you to ask if you can do something to recover my account and change the passwords. This account has been with me for nearly 5 years, and the purchases were regular. It means a lot to me because I have many good memories associated with it. Sincerely

Hello, I am reaching out to you because a hacker has breached my account. When I tried to log back in, I noticed that the passwords had been changed, and I couldn't retrieve them. At the same time, my brother saw someone playing with my avatar. I am contacting you to ask if you could do something to recover my account and change the passwords. This account has been with me for nearly 5 years, and the purchases were regular. It means a lot to me because I have many good memories associated with this account. Best regards, The account name is: mario645098.

I am experiencing an issue with my account 0Delirious, which has been hacked recently. The hacker changed the email associated with the account, leaving only social media links as proof of ownership. Despite reaching out to Roblox support for two years, I have not received assistance as they require the email linked to the account, which now belongs to the hacker instead of me.

I am having trouble accessing my old account, chocobossladey. It was created before the requirement to add an email or phone number, so I never did. Unfortunately, I have forgotten the password and cannot reset it myself. I previously requested assistance to unlock it, but was informed that without an email address or purchase information, the account couldn't be verified. I remember playing Adopt Me on this account and I didn't have any robux on it. Please help me regain access to this account. I am eager to use it again.

Today I bought [redacted] Robux, I already had [redacted] so I had [redacted]. I purchased a [redacted] Robux pass for an experience that turned out to be a scam since I didn't receive the item in my inventory. I reported the object and the group that created it (the group is called Mayaugc and the item is called Kawaii headless). After that, I decided not to dwell on it and played with a friend in Da hood, then I left and wanted to buy an outfit with the remaining [redacted] Robux, but they were gone. I am certain I didn't use them as there was no interaction with the store after my report. When I tried to buy Robux, it said "The purchase has not been completed" and I can't buy any items from the store now. Even non-limited items show as unavailable. I can't buy Robux, I'm missing my Robux, and I can't interact with store items. I have checked to ensure my account hasn't been stolen, it's still secure (according to Roblox). Thank you for your help.

Hello Roblox team, I am reaching out to request a correction to my account age from 2/1/[redacted] to 1/3/[redacted]. Regrettably, I mistakenly entered the wrong date of birth due to haste during the account setup, assuming I could update it later as I was not active on Roblox back then. I have been an active player on Roblox, investing significant time in games like Shinobi Life 2 and Project Slayers. Lately, I have encountered restrictions preventing me from accessing certain games, which has been disappointing for me. I kindly request your assistance in adjusting my age so that I can resume enjoying the platform seamlessly.

Hello Roblox, I am experiencing issues with my Google Authenticator and recovery code due to my broken iPhone. Despite reaching out to Roblox support multiple times, I have been unable to recover my account without the recovery code. I have invested a significant amount of money in my account and can provide details of my top-ups, games played, and game passes purchased. Is there an alternative method to regain access to my account? Please advise. Thank you.

Hello, I was logged out of my Roblox account. My username is "Ansa_260." I believe I am entering the correct password, but when I tried the forgot password option, I did not receive an email. The associated email should be [redacted] or [redacted] Kindly send me a link to reset my password. I prefer not to create a new account as I will lose all my account history. Please contact me at [redacted] as soon as possible. I do know the password, but I might be locked out now. Thank you. Sobia, Ansa's mom

Hello Roblox community, It has been two years since I was banned for unauthorized charges. I want to sincerely apologize as the charges were not on my parents' card but on mine. I trusted someone who misused the card, and I take full responsibility for being naive at 13. I have learned from this mistake and now at 15, I understand the importance of financial responsibility. I would be grateful if given the chance to rectify the unauthorized transactions and regain access to my original account to relive cherished memories. I assure you that I have matured and will not violate any rules going forward. I acknowledge my error in trusting someone to make purchases, and I deeply regret it. I have invested over $[redacted] in the account, and losing it over a $15 refund is disheartening. Please review my case and consider reinstating my account. I appreciate your understanding and thank you for taking the time to read my message. Wishing you all a wonderful weekend.

My son cannot access his account. He has been attempting to use his Roblox gift cards that he received for his birthday, but he is locked out. They requested a password change for security reasons, but now he is completely unable to log in. Despite entering my phone number and email for verification codes, we have received no messages. I reached out to customer service via email three hours ago and also tried calling, but have not received any response. The service provided by this large platform is disappointing.

Hello Roblox Community, I am reaching out for assistance as my Roblox account has been compromised by a hacker who changed my password, preventing me from accessing it. My account username is C00kieCrumbs5579, and my previous email linked to the account was [redacted] I had meaningful connections with various friends like Esther, Daniel, Matthew, Lucas, Kayla, Gracie, Enxin, Enci, Keira, Nevaeh, Tayla, Freya, and Anabia on Roblox, making my account very valuable to me. The hacker took advantage of a free Robux game to gain access to my account and carried out this breach. I am devastated as this account holds sentimental value to me, being my first Roblox account. Your assistance in resolving this issue would be greatly appreciated.