ROBLOX Customer Service Issues

I believe my account was hacked as when I tried to log into Roblox, I found myself locked out. Even after attempting my password, I couldn't access my account. Surprisingly, when I created a new account and searched for my old one, I discovered a completely different character under the name Leahboo1121. This left me bewildered because I never shared my password with anyone. My new account is Aaliyahrose737, and unfortunately, I cannot recall the exact password for the hacked account, but it might have been Babyboo.60, uncertain about the numbers at the end. I am concerned because a significant amount of money was spent on that account. Kindly assist me in recovering it. For communication purposes, you can reach me at my email, [redacted].

Hello, I wanted to inform you that my Roblox account has been deleted. The issue arose when my friend used my account temporarily and was subsequently banned from 27.3 to 4.4. Upon trying to log in, I was unable to access my account and she mentioned something that was possibly lyrics from a song. I sincerely request your assistance in unbanning my account as I have invested approximately €[redacted] in Robux. If my account is unbanned, I will promptly change my password and refrain from sharing it with anyone. I assure you that I will remove my friend from accessing my account as it is unfair for me to be permanently banned for something she did. My Roblox username is xKGirlyKx. Thank you for your attention to this matter, and I look forward to your response. Have a great day!

I would like to address that my account "jynz_l" was mistakenly terminated. I genuinely believe there was an error in deleting my account and am kindly asking for it to be reinstated. I acknowledge that Roblox prohibits the use of external links, such as Guilded, YouTube, Facebook, Discord, Twitter, and Twitch. I am dedicated to complying with all Roblox rules and standards moving forward. I am respectfully asking for a review of my appeal to have my account reinstated. Appreciate your attention to this matter. Best regards, Leo

I was working on a game in Roblox Studio that involved shooting guns. I used some free models in the game. However, after publishing it and saving it, I found out the next day that my Roblox account got deleted for reasons related to inappropriate content in the game. I'm confused because I didn't import anything inappropriate. A friend suggested it might have been a script from one of the free assets that triggered the ban. I'm seeking help to understand why this happened as I never intended to violate any guidelines.

Hello Roblox, I unfortunately fell victim to a hacker who has taken over my Roblox account. After being scam by a fraudulent game promising Robux, my account was compromised. Ever since, I have been unable to access my valuable Roblox account where I enjoyed interacting with friends and playing games like Jailbreak. My Roblox username is sheilabebs, and my previous email associated with the account is [redacted] Some of my old Roblox friends include CamrenJenlisa, Fuzzywazzy1, paul_saa, and TEAMmarcy. I am reaching out in hopes that Roblox can assist me in regaining access to my account, as it means a great deal to me. Thank you for your help.

I purchased a $[redacted] gift card and it only gave me 94 robux instead of the expected 10,[redacted]. I am also unsure if my account is set up for automatic monthly robux charges and would like assistance with this. I have had previous issues with Roblox gift cards not providing the advertised virtual items and have not received helpful responses via email. I would like to speak directly with a live agent for assistance. It's frustrating to encounter problems after spending money on robux and not being able to easily resolve them. Can you please provide a phone number where I can reach a representative? Thank you.

Dear Roblox Support Team, I am reaching out to seek your help in updating my age on my Roblox account. I made an error when setting up my account and entered the wrong age. My actual birthdate is October 20, [redacted], making me 14 years old. I am aware that modifying my age necessitates assistance from Roblox Support, and I kindly ask for your support in rectifying this mistake. I regret any trouble this has caused and value your aid in addressing this matter. Thank you for your assistance. Best regards, Nicolas D.

I believe it's important for them to investigate the cry face on Roblox known as the Kardashians and the beginning of the Truman video featuring me on my Facebook. I'm unsure how to handle all of this as it's new to all of us. The timing is uncertain, and we really can't afford any more negative events. We are currently in New York. Thank you for your understanding. The whole Truman situation has many layers, and I sometimes feel like everything is focused on me. I understand it may sound crazy, but my mind is heavily involved in all of this, so please be patient with me.

I am having trouble accessing Roblox as my favorite games, TTD3 and Murder Mystery 2, are not working when I log in. I would appreciate it if this issue could be resolved promptly. I did not make any changes on my end and just want to play with my friends. I apologize for any frustrations in my previous message and hope for a solution to be found. Thank you.

Hi, I am experiencing an issue with my Roblox account "RAZAkhan124." Despite emailing your team several times, the problem remains unresolved. The issue arose when I deleted my old Gmail account, impacting my Roblox account with 2-step verification. Whenever I input my password "Hikaru123," a 2-step verification code is required. I kindly request your assistance in accessing my account to disable the 2-step verification and remove the old Gmail associated with it. Once this is complete, please notify me at [redacted] Thank you and have a great day.

Hello, I recently discovered that my account, with the username ‘’pika_pop12’’, was deleted due to account theft. I was unaware of this happening. It all started when someone I met in a game on Discord added me to a group chat. I was naive about their intentions, and we spent time playing games together. One of them even donated 4k robux to me, which I felt uneasy about and tried to return, but they insisted I keep it. Later, I received a message demanding the robux back, threatening to involve ROBLOX. Despite my innocence in this situation and being unaware of any wrongdoing, my account got deleted. I've been frustrated with the repetitive responses from support and would appreciate a direct contact with a moderator to resolve this issue. This account holds sentimental value to me as I have had it since childhood. Hoping for a positive outcome. Thank you, Rocco.

I recently requested a password reset, but unfortunately, the customer support locked me out of my account. Their unhelpful responses left me feeling frustrated. The key to resolving this issue seems to be requesting evidence, which, if provided, should lead to account recovery. Despite providing extensive evidence, the support team continued to deny my request, claiming they couldn't confirm ownership. Interactions with their player support have been unproductive and left me feeling disheartened. It's disappointing that Roblox, a successful gaming platform, struggles with incompetent staff. Many users, myself included, face similar challenges due to unresponsive and unhelpful support personnel. Hopefully, they can improve their service in the future for the benefit of all players encountering such issues.

I suggest adding a new horse to Wild Horse Island for the upcoming update. It would be great to see a spring-themed Appaloosa, Arabian, or Thoroughbred. Instead of requiring Robux, it would be fair to offer it for coins, maybe around 4,[redacted] coins. This way, more players would have the opportunity to acquire the horse without worrying about affordability. What do you think, Roblox? Let's make it fair for everyone to enjoy!

Hello, I am experiencing difficulty logging into my daughter's Roblox account. We are receiving an error message stating "invalid user/password." We are confident that the information entered is accurate as we have it documented. Despite numerous attempts to reset/alter the password via the registered email, we have not received any instructions. This situation has occurred several times. My daughter has owned this account for approximately 4 years and has made significant purchases. She is distressed at the prospect of losing access to it. Any assistance would be greatly appreciated. Thank you, Kate.

When reinstalling Roblox and entering my email and password, a verification check to confirm I was not a robot would pop up (by adding up dice numbers and listening to an audio for numbers), but after completing it, the screen would go blank and return me to the start. I would have to re-enter my details and do the verification challenges again. It seems my account may be blocked due to many attempts, and I think ROBLOX needs to unlock it.

I am reaching out about my son's Roblox account issue. He can't access it due to a password problem. We attempted to reset the password, but there are no linked email or phone number. He set up the account in [redacted] under the username "sword." Although we emailed your team and supplied the requested information, we haven't received a response. Our ticket number is [redacted]9. The account remains logged in on the old Xbox, displaying as terminated. There have been no purchases made on this account. If verification is needed, kindly provide an email for me to send a [redacted] screenshot. I appreciate your anticipated help with this matter. Thank you.

Could you kindly verify my account as "Marcos547482"? I've been waiting over a week for the account verification. It's been dull without it as I accidentally set an age restriction. I'm actually 14 years old; I used a different age due to my mom's advice to be cautious online. I've come to trust Roblox as a safe platform for children's information and it's a fun gaming site. Verifying my account would truly brighten my day. Please, I would appreciate it if you could assist me with this.

My account received a 3-day ban unfairly. I had disagreements with another player, but I did not engage in inappropriate behavior. Below are the listed reasons for the ban: Moderator Note: Roblox prohibits bullying and harassment in the community. Reason: Harassment Offensive Item: report Reason: Harassment Offensive Item: that's why she killed u first Reason: Harassment Offensive Item: no, you are too bad Reason: Harassment Offensive Item: it is Reason: Harassment Offensive Item: hahaha Reason: Harassment Offensive Item: CAN YOU PLAY BUILD A BTC Reason: Harassment Offensive Item: ugh Reason: Harassment Offensive Item: np I believe this is not a violation of the community guidelines. Kindly request to have the account reinstated.

Hello, I'm Markel. A few months ago, I tried to log into my Roblox account, but it asked me to reset the password and enter the Gmail I used to create the account. I've tried all possible Gmails, but I can't find my account. I'm reaching out now because I realized I need it and asking if you could help me recover it. The account name is markeab, and the password I had back then was markepro.

Hello Roblox team, I believe my account was hacked last Saturday. I've been unable to access my account under the username ChihiroB33 since then. My email associated with the account is [redacted] On Saturday, I was directed to click on a link promising me three free weapons in Roblox. However, all attempts to log back in or reset my password have failed as I'm not receiving any reset emails. I'm considering creating a new account with the same email, but I'm puzzled why this might work if my original account was compromised. I've invested a lot of money into my account and I'm eager to regain access. It appears there may be cheating issues according to Google. Thank you, Kimberly