ROBLOX Customer Service Issues

I experienced a trade glitch for all my limited items. @Anchoredtoreality on Discord as Solace#[redacted] and Twitter as SolaceMakesArt traded my Sliver King Of The Night, Heart Balloon, The Raven, and antlers (All Limiteds). I urgently need assistance with this issue since it involves items worth over $6,[redacted] in Roblox. My username is @barnaclesmo, also known as sahhmo. This situation may require legal action, including involving law enforcement or even pursuing a lawsuit.

I am seeking assistance in regaining access to my account. Approximately a month ago, I attempted to change my username to "writtenlust" on Roblox, but encountered an error indicating this was not permissible. I have never engaged in any inappropriate behavior on the platform and solely desired to modify my username due to my significant financial investment of over $1,[redacted]. If my current username poses a concern, I am willing to select an alternative without hesitation. It is important to note that the term "lust" holds a personal significance of intense desire for me, rather than any inappropriate connotations. I kindly request guidance on how to proceed in resolving this matter.

I encountered an issue on Roblox where I was logged out and couldn't log back in due to an invalid username or password. After resetting my password successfully, I logged in, but to my dismay, all my items in Adopt Me were missing. Upon checking my trade history, I discovered the usernames of suspicious accounts, which appeared to be alternate accounts. I promptly reported them, suspecting I had fallen victim to a "cookie scam." I am unsure of what steps to take next. I had dedicated a lot of time to playing Adopt Me, and it's disheartening to see all my progress gone. Any advice would be greatly appreciated.

A young man hacked my account and set a pin, and now I can't change the email or phone number. Please, Roblox team, you need to do something. My valuable items and friends are all in that account. The account is ddaniel_mcc136. Please remove the PIN, phone number, and email so I can access my account again. I will then update my email, phone number, and add a PIN to prevent future hacks. Thank you!

While looking for friends in Brookhaven, I encountered a person with the nickname "rip_Alex" who asked me to be his girlfriend. After getting engaged, he persuaded me to join his group and purchase his t-shirts by falsely claiming he was seriously ill and needed money for treatment. I later discovered he had deceived me and stolen my robux. Despite having had [redacted] robux in my account, he returned them all. I respectfully request Roblox to consider granting me [redacted] robux as a restitution for the incident. My Roblox username is M3GAN_ANA20.

My account was suspended for a day after I refused to give my personal information to another player on the game. The player, @VanishOnKai, kept pressuring me to share my details through voice chat. When I declined and expressed discomfort, they retaliated by attacking me in the game, causing me to lose all my items. Despite defending myself, they continued to target and harass me until I had to leave the game. I was then unfairly banned for harassment while they were the ones initiating the harassment by seeking my personal information and attacking me in the game.

I need help with my Roblox account. It was unexpectedly banned twice recently. The first time, I defended myself in the chat after being verbally attacked without using any offensive language, yet I got banned. The second time, I didn't engage in any chat interactions and got banned without any explanation. It has been a week, and I am still unable to log back in. My user name on Roblox is robloxhero[redacted]0. I appreciate any assistance you can provide. Thank you and have a good day.

I gave my little brother my Roblox account, which I've had for 5 years. I changed the age on the account to under 13 so I could help monitor it. This morning, I woke up and couldn't log in. I tried to reset the account, but I'm not getting any emails to either of the email addresses associated with the account. When I tried to press "revert account," I got an error message saying they couldn't load the security ticket. My brother mentioned talking to a stranger about Roblox, but he didn't give out any account details. I don't know if the account was hacked, as I've had a similar issue before and Roblox was able to help me. I've tried troubleshooting, but nothing is working. I can provide proof of ownership like email codes, old and new passwords, and parental pin. Besides Korblox or my SCP gamepasses, I can't think of any reason someone would want to access my account. I feel helpless because every minute counts while the account may be getting tampered with. I've invested 5 years into this account, and any assistance would be greatly appreciated.

I haven't been receiving the 2FA codes in my emails. I have checked my spam and junk folders for the codes, but they are not there. Can I please request a one-time use code? I can provide all the necessary information to prove the account is mine. The account username is pladsen23. If my lost phone is linked, the number is [redacted]7, and if not, the linked phone is [redacted]2, which I currently have but still don't receive the 2FA codes.

Hello, I created my account on 12/05/[redacted] with the username katsukimivaron3, and the linked email is [redacted] The parental pin I updated a few days ago was [redacted]. I am 19 years old and have the microphone activated with my official ID. The issue is that I've been unable to log in for a few days. Previously, there was a verification app I didn't activate which Roblox deactivated, allowing me back into my account. However, my password and email have been changed around 11:20pm on 03/26/[redacted]. I am reaching out for assistance from the support team. I am able to provide my official ID and proof of Robux purchases through Mercado Pago. I look forward to your response.

I made an inappropriate comment on Roblox, and I understand that the consequence should have resulted in a ban. However, my account was unexpectedly deleted instead. Despite multiple attempts to appeal throughout the day, I've been consistently informed that I can only appeal once, with Roblox sticking to their decision. I feel this outcome is unjust, especially considering the years of dedication and investment in time and money to develop my account and earn achievements.

Hello Roblox team, I am a Roblox player, and my account was recently terminated for using discriminatory language, but it was not my doing. My account was hacked by my brother, who is obsessed with Roblox, and he used it to say and do inappropriate things. I have had this account for years, and it holds a lot of memories, hard work, and money invested. I am reaching out to seek your help in restoring my account and changing the password. My username was "Rayzerszz," and the email associated with the account was [redacted] I have receipts for purchases made on Roblox if that information is needed. I am devastated by what happened and hope you can assist me in recovering my account before it is permanently deleted in 30 days. I assure you that I will take all necessary security measures to prevent this from happening again. Thank you for your help.

While playing Blox Fruit with my friend, he suddenly had to leave. Shortly after, I was kicked out of the game and encountered an error message. I attempted to log back in without success. When I reached out to him via WhatsApp, he had blocked me, causing me to lose access to my account. The username of the original account was Khoi_sigemiti. I created a new account under the username Khoi_sigemiti13, but unfortunately, I have forgotten the password. Your assistance in this matter would be greatly appreciated.

I believe my account may have been compromised or suspended. I need assistance, please. My username is foxy90a9. I've tried various solutions without success. I am concerned that my account may have been hacked as I have put in a lot of effort to develop it. However, if it's suspended, I wouldn't be as anxious. Last night, my mother purchased a Roblox card for me as a reward for attempting to join the cheerleading team. I'd prefer not to lose the value of the card while waiting to regain access to my account. Can someone please provide support?

I have been using my Roblox account for several years. Recently, I switched to a new phone but still had access to my old phone at that time. When I tried to log in, I entered the code from my authenticator app. Unfortunately, I didn't realize how essential it was and reset my old phone to sell it since I had no use for it. Without the authenticator app, I can't log in on my new iPad. I didn't save any backup codes either. I am now at a loss for what to do next. Any help would be greatly appreciated.

Hello Roblox team, I am reaching out to inform you about the loss of my account, AbbyAylen. I recently made a purchase on this account and proceeded with a refund, but unfortunately, my account was subsequently deleted. Despite my numerous attempts to file claims via the official Roblox website, none of them have been successful. I have also tried reaching out through phone and PayPal but have not received any responses. I would greatly appreciate your help in resolving this matter and reclaiming access to my account. Please advise me on the necessary steps to take in order to recover my account. Thank you for your attention to this issue.

I have linked my account on the Xbox with my Xbox account. On it, I spent a total of 30€ on Robux in one day, then, because I'm silly, I disconnected the link between my account. Actually, there wouldn't be a problem, but when I try to log back in, my username is Nukkilol, and I can't remember my password. I can't use the "forgot password" option because my old number was registered, and now I have a new SIM card and a new contract. I understand that you can't reset my password without confirmation that it's me. I would be happy to send you screenshots of the purchases from PayPal and Xbox. I know many people might say the same thing, but please, just give me access to my account. Even if I were a fraudster, I couldn't make purchases with your account because Xbox payments are made through a separate Xbox window. I just can't access my linked account. Please!!! Xbox Gamertag: Twitch Kuby

Hello Roblox, I am furious because my little sister got scammed. A girl on Roblox promised her Robux but asked for her password. My sister unknowingly gave it, and now we can't access the account as the girl changed the password. We had purchased Robux, and now we lost both the account and a lot of money. Please help us recover our account or refund the Robux we bought. The account is named comasaumon, and the previous password was [redacted], but it has been changed by the girl, and we don't know to what. Thank you and goodbye.

Hello, I am reaching out for assistance regarding my son's Roblox account under the username ANmbr1pro2. He is 7 years old, and the setup of his account on his iPad was completed by our neighbor with my permission. Typically, he connects to Wi-Fi using our home network or my work cellphone's hotspot. We are currently on vacation in Florida for a week, and due to using a new Wi-Fi connection, the Roblox system is prompting for a login which I am unable to complete successfully. I have attempted to log in using my cellphone number [redacted] without success. I kindly request help with logging him back in at your earliest convenience. Thank you for your assistance. Best regards, OldCookPitt

I believe my account has been compromised. When I tried to log in, I couldn't access it as my password was no longer valid. I am unable to recall the old password due to the time lapse, but upon viewing the account with a new one, I noticed changes like a different avatar and other alterations. I have invested a substantial amount of money in this account, known as Leahboo1121, and it's crucial for me to regain access. My new account is named Aaliyahrose7. I have already submitted several reports without any resolution. Kindly reach out to me via text to assist in recovering the account or provide information on the situation. Thank you.