ROBLOX Customer Service Issues

I've been dealing with a hacked account issue for nearly two months. I've been attempting to recover it for almost a month now, but it has proven to be a challenging task. The hacker reset my password, leaving me unable to access my account. To reset the password, the system requires a two-step verification code, which I unfortunately do not possess. I kindly request that the platform remove the two-step authenticator so I can regain access to my account and set a new password. Your immediate attention to this matter would be greatly appreciated.

Hello, my name is Victoria, and I want to raise a concern about my Roblox account. Today, March 11, [redacted], at 6:10 p.m., they disabled my Roblox account named con_chapeluda1 because they claimed my username contained inappropriate content. I feel disheartened that it was taken down unjustly as I believe my username is not offensive. I kindly request for the account to be reinstated by tomorrow, Sunday, March 12, [redacted], or Monday, March 13, [redacted]. Thank you for your understanding. Sincerely, Victoria.

I was recently logged out of my account and noticed the verification method was changed to the "Authenticator app" without my authorization. I do not have the app, which is causing difficulty accessing my account. I would like to revert to receiving verification codes via email and regain access to my account. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I received a 1-day ban, however, I believe it was unfair to be banned along with my brother. The boy I was accused of harassing, who falsely claimed the girl in the tycoon game was his girlfriend, did not face any consequences. I apologize for my remarks, even though he should have been banned. I referred to him as a clout chaser because he insisted it was a video, which was hurtful to me. My username is Princesslover2090, and my brother's is xXDyllanDudeXx. The boy's username is Tjsocool346, and the girl's is eatingstinkycooters3. They were in a relationship, and I simply wanted to inform you without causing any problems. I accept the 1-day ban and regret my actions towards him. Thank you.

Hello, I recently lost access to my Roblox account, Leylou2020. After regaining access, I noticed a significant decrease in my Robux balance from 9,[redacted] to [redacted] due to unauthorized transactions when my account was compromised. I took various security measures such as changing my password, enabling 2SV, logging out, scanning my computer, and removing suspicious Chrome extensions. However, when attempting to use my account, I received a message indicating suspicious activity. Despite my efforts, I was disconnected and had trouble logging back in. I eventually regained access through a password reset link sent to my email. Despite contacting Roblox for a refund due to the Robux loss, they stated I was ineligible since I had been refunded once before for a similar issue. I proposed a solution to retrieve the lost Robux from a previous hacking incident but received a standard response without addressing my suggestion. I am frustrated with the lack of assistance from Roblox and attempted to contact them by phone but couldn't due to unavailability in my country (France). Any guidance on resolving this issue would be greatly appreciated. Thank you, Leylou

Hello Roblox team, My mom left you a voicemail at the number [redacted] regarding ticket number [redacted]4. We are eagerly awaiting your response after reviewing the voicemail to see if I can regain access to my account. I contacted you previously, and I understand that there are many requests to go through, but I am hoping to find out if the review process has been completed. The voicemail mentioned "March 2" on Gmail, and I have been patiently waiting for a reply in my inbox. I provided all the necessary information, including having an adult leave a voicemail, the purchase date, and amount ($0.99 each on March 2). My username is "74kJason" as per my mom's information. I appreciate your hard work in reviewing the voicemails, but I am simply eager to know if the review has been finalized. Thank you for your assistance.

Hello, I have been a long-time Roblox player with an account where I spent 2,[redacted] Robux. Recently, I made a purchase of two packs of [redacted] Robux each, totaling [redacted] Robux. However, I only received [redacted] Robux instead of the full [redacted]. I can provide proof of purchase through my PayPal account, showing that the transaction for the two packs went through but only one pack was credited to my account. I kindly ask for your assistance in resolving this issue and returning the missing [redacted] Robux. Thank you and I look forward to your response.

There was a security breach on my account. I received a message notifying me that someone else was accessing my account from a different device, but I initially thought it was a technical error as it had happened before. Upon being informed by a friend that my outfit had changed, I discovered that some of my robux were missing. I suspected they were spent on a game, so I changed my password and reviewed my recent game purchases, specifically in "Adopt Me." Unfortunately, all of my valuable pets were gone. I traced the trade history, identified the accounts my pets were sent to, and reported them. I have screenshots of the profiles if needed. I have taken all necessary steps and hope for assistance in recovering my lost items. Thank you.

My account was deactivated because I unknowingly posted an image that violated Roblox's policies. I respectfully request that Roblox reinstate my account. I assure you that I will adhere to the guidelines moving forward and refrain from posting any prohibited content. The reason I am eager to have my account back is that I had Robux and invested a considerable amount of time into it. Kindly consider restoring my account, and I will cease contacting Roblox via email. Thank you for your understanding. Sincerely, [initials]

Hello, I have been experiencing a consistent issue while using Roblox. Every time I log in, I encounter a problem where it only displays duplicate buttons such as "Home, Discover, Avatar Shop, Create" and doesn't show any game pictures or content. It's not an error loading games, but rather a blank screen with no games, friends, or anything visible. I would appreciate it if this could be resolved so I can access the home screen of Roblox after logging in. Thank you in advance for your help with this matter. Goodbye. Username: Hiimagoodguy123123 Attention: It's essential to keep your login details private and not share them in public forums for security reasons.

I seem to have lost access to my email linked to my Roblox account and can't recall if I ever confirmed my phone number. Recently, I changed phones and find myself unable to log in, despite having played Roblox for some time. My username is Lazraz456, and my previous password was [redacted]9 (if that information is helpful). This issue has occurred in the past, where I am unexpectedly logged out and struggle to regain access. I need to reset my password urgently, but I am unsure how to proceed since I can't remember my former email due to the phone switch and the lack of phone number verification. I appreciate your prompt attention to this matter. Thank you for your help.

I am still unable to resolve my issue. I am unable to access my Roblox account with the username Lazraz456. I have attempted to reset the password using my email, but I have not received any instructions in my inbox. I have been waiting patiently for any correspondence from Roblox, hoping they will provide guidance on how to rectify this situation and assist me in reaching a resolution. The support offered by the company "Pissed Consumer" has been beneficial during this frustrating process.

Hello, I have been playing Roblox for a long time, and this issue has never occurred before. That's why I'm reaching out to request your assistance in resolving it as I am unsure how to address it myself. Typically, when I join Roblox, I see the games and the search bar (where you search for games). However, the problem I am currently facing is that when I join Roblox, all I see is a pitch-black screen with only the options for Discover, Robux, Home, and Create visible. I would appreciate it if you could look into this matter and rectify it. Username: hiimagoodguy123123 Email: [redacted]

I am reaching out to the Roblox team regarding the login issues I am experiencing. Despite receiving responses, I am unable to access my account successfully. I have tried the steps outlined in the emails but have not been able to regain access. Resetting my password did not resolve the problem either. I kindly request further assistance from the Roblox team to help me resolve this matter. Please advise if there are additional steps I can take to access my account again. Thank you for your help. Best regards, Faisal

After playing Roblox on my phone, I turned it off. When I tried to play again later, I was logged out of my account. Despite entering my account information correctly, I couldn't log in. I then tried to verify my number and input the code sent to me, but still couldn't access my account. I suspect someone might have used my number for their account as I also received a random code. If you need more information, please contact me via text at +1 [redacted] or email at [redacted]

I am experiencing repeated bans on my account due to my brother's actions. This has resulted in unfair permanent banning, despite investing over $1,[redacted] in Robux. The lack of responses to my multiple emails in the past month is upsetting, reflecting poor customer service. I feel scammed as I paid a significant amount for access that has been revoked. I am asking for the reinstatement of my account as I commit to following all rules going forward.

Hello, my username is yuxin168. Someone altered my profile description to a threatening message and replaced my in-game items. I am 10 years old, and my dad's username is wellimem234. His email is [redacted], and his phone number is +1 [redacted]. Since my email and phone were not linked to the account, it's been compromised twice. We recovered it the first time using various passwords, but we couldn't regain access the second time. During gameplay, I was suddenly disconnected while my friend could still play. Upon realizing I was logged out of the game page, I understood I was hacked.

Hello, Roblox, I am writing to address the issue of Roblox voice chat bans. I recently received a ban for three days without any prior incidents of violation on my part. I want to clarify that any conversations I had were either private phone calls or me speaking to myself while muted. I have not engaged in any form of harassment or inappropriate dialogues. It is disheartening to see my friends and I facing bans while others can get away with using offensive language. I assure you that my interactions were pleasant and within the rules. I kindly request the reactivation of my account so I can resume playing. I also apologize for unintentionally leaving my mic unmuted during phone calls. Thank you for your attention. I look forward to your response. Sincerely, Ryleigh

Recently, my Roblox account, AnonymousTypes, was hacked, and it seems like the email and password were altered. Unfortunately, I no longer have access to the previous email linked to the account. However, I can provide billing information. The issue at hand is that I bought Robux on two separate accounts, but I've forgotten which purchase corresponds to each account. Additionally, I deleted the Google payment receipt from my email, leaving me with only the activity list from my Google account detailing the purchases, which are all mixed up.

My Roblox account, mike123456afton, had a significant investment. However, I was unexpectedly logged out and upon reentering, my Robux and purchased items were missing. I kindly request the transfer of my lost Robux to my new account, Mrpotatomansol, as I had financially invested in the game. Furthermore, I would appreciate knowing the total amount of Robux I had before the loss occurred.