Priceline Customer Service Issues

I arrived at my reserved hotel last night (February 15-16). Initially, the employee, Alex, claimed that my room was for smoking, which was not indicated in my reservation. Secondly, when I mentioned using Apple Pay, he refused to accept it. I explained that it's the same as swiping a card, just done electronically. Seemingly unaware, he then insisted on cash payment, which I also tried to provide. Despite my reservation being paid for, I had to insist multiple times as it was late, around 11:30 pm. Since he didn't give me the room key, I couldn't stay and had to sleep in my car. I've been unable to reach out to you; hence, I am requesting a refund.

I made a reservation for hotel accommodation on Feb 16, [redacted], at Extended Stay America in Hillsborough, Tampa FL through Priceline. Upon check-in, I was assigned room [redacted], which had a refrigerator with a rust-covered exterior. The front desk acknowledged the issue but couldn't provide a refund as the reservation was made through Priceline. We were moved to room [redacted], with less rust on the fridge, but discovered small ants on the countertop near the microwave, along with a bathroom needing repairs. These concerns were reported to the front desk during check-out. I reached out to Priceline on Feb 18, but they were unable to assist. I aim to file a complaint with Extended Stay and seek reimbursement from Priceline for the inconvenience caused.

I have been dealing with an ongoing issue regarding a reservation made on Oct. 8, [redacted], for a stay on Oct. 12, [redacted]. Initially, I believed the reservation was with Microtel in Pigeon Forge, TN, but it turned out to be booked through Priceline. I canceled the reservation on Oct. 8 around 2:30 pm, possibly through Microtel unknowingly. Due to personal circumstances, such as the recent loss of my husband, I was not fully aware of the booking details. Despite canceling, I was charged $[redacted].52 by Microtel. When contacting Microtel, I was directed to Priceline for resolution. After speaking with Jennifer and Wayne at Priceline on Feb. 4, [redacted], I was advised to send a FAX of my credit card statement as proof of the charge. Subsequently, I sent the FAX on Feb. 8, but I have yet to receive confirmation of the refund. Repeated attempts to contact both Priceline and Microtel have been unsuccessful, causing increasing frustration. I hope for a prompt resolution to this matter regarding trip number #[redacted]8. Thank you.

After reviewing the details of the airfare ticket express deal, it is clear that you expected advance seat selection and a carry-on bag to be included as stated on the detailed page. However, upon purchasing the e-ticket express deal, you were unable to select your seats and it was categorized as basic economy, which differs from what was initially advertised. Here is the information from the screen: Your trip is in 37 days. Airline Confirmation Number: Delta Air Lines - GB8FNI Priceline Trip Number: [redacted]-[redacted]-[redacted]-20 You are looking to have your seat assignment for your party secured as previously indicated. The trip is from MLI to FLL with a round-trip fare of $[redacted].99. The listing mentioned that carry-on bag and advance seat selection were included. Your assistance on this matter would be greatly appreciated. Thank you.

I conducted a search today (2/23/19) for FIRST CLASS airfare from Sacramento to Chicago. I came across an express deal that was labeled as first class. I placed a bid, made a payment, but upon review, it turned out not to be a first class ticket as promised. I promptly contacted Price Line, only to be informed that there were no assurances! I feel deceived and consider this to be a fraudulent act. I anticipated a first class ticket for nearly $[redacted], but instead, I received a ticket for seat 22 from Seattle to Chicago. I am requesting an immediate refund. I have reached out to Chase Bank and am preparing to share my experience on Social Media. As a loyal Price Line customer, I am deeply disappointed by being informed that I am stuck with this ticket. The offer did not mention that it was a mixed trip, and if it had, I would not have placed a bid. I am seeking a prompt resolution from you.

I am disappointed with the hotel I stayed at recently as the room I booked did not match what I received. I specifically chose a king bed with a pool view, but was given a room overlooking a highway instead. The concierge mentioned they couldn't help until morning. The next day, I was advised to contact priceline for a refund. I prefer speaking with a real person instead of dealing with automated systems. I believe a partial refund, reflecting the price difference between the room I booked and the one I received, around 40-50 dollars, would be fair. As a first-time priceline user, this experience has left me dissatisfied. I hope for a resolution and reimbursement for the discrepancy.

Regarding Priceline Trip Number [redacted]-[redacted]-[redacted]-19, I made reservations through Priceline for a minivan from Executive Car Rental at Tampa Intl Airport on February 21, [redacted], at 7:00 pm. Unfortunately, upon arrival, there were no cars available despite having a reservation, forcing us to wait over an hour. The situation was particularly challenging as I had two family members in wheelchairs and in poor health. We had to resort to renting a minivan from Advantage Rental for a higher price due to the unavailability of the car we reserved with Executive Car Rental. I have reached out to Priceline's customer service to inquire about the possibility of a credit or compensation for the difference paid at Advantage Rental. This experience was disappointing, especially given the circumstances surrounding my family member's passing and the health struggles of those accompanying me on the trip. I have included documentation of the Advantage Rental payment and the Priceline reservation for your review. Thank you for your attention to this matter. S.W. 38 Wild Rose Drive Tiverton, R.I. [redacted]

I made a hotel reservation two days ahead of my trip to pick up my son, who is deployed in Afghanistan. Unfortunately, his flight was delayed, so I had to cancel my accommodation. I was disappointed that Priceline was not accommodating given the circumstances with my son serving in the military. Thank you, Priceline, for your support.

I recently made a booking mistake and needed to switch locations. Although the hotel was accommodating, I found the customer service from Priceline to be unhelpful. The representatives, Leo, Jessie, and Riley, all seemed to be reading scripts and were not compassionate towards my situation. Leo even hung up on me multiple times. Despite being a loyal customer, I was disappointed by the lack of flexibility in changing my reservation. The experience has led me to consider using Booking.com in the future due to the poor service received from Priceline. I will be sharing my negative experience with others as a warning about the company's lack of customer care.

After reaching out to Customer Service, a supervisor, and the hotel, I understand the refund policy stated in the fine print. Despite this, given the unexpected circumstances regarding my girlfriend's job orientation, I kindly request for an exception to be made to refund the $[redacted] charged to my credit card. As a loyal Priceline customer, I had planned a pre-job vacation for my girlfriend before her new role at LVMPD on March 25. Unfortunately, due to a recent change in orientation dates to March 21, we are unable to proceed with the trip. Considering the situation and the cost involved, I am disappointed with Priceline's policy enforcement. Going forward, I will choose to book directly with hotels, even if it comes at a higher price. Though I understand the policies in place, I had hoped for a compassionate response from a reputable company like Priceline in these extraordinary circumstances. Priceline Trip Number: [redacted]-[redacted]-[redacted]-20 Sincerely, A Formally Loyal Customer

To whom it may concern: I recently had two disappointing experiences with Priceline. I had to make a 20-hour round trip to my destination and back. On both occasions within a span of 3 weeks, I faced the same issue. Priceline showed a hotel as available but kept rejecting my credit card when I tried to book. I ended up driving an extra hour to the hotel listed on the site, only to discover that it was actually not available. The hotel staff kindly honored the discount even though I hadn't made a reservation, understanding my frustration. This experience has led me to decide never to use Priceline again. Could you please explain why your business operates this way, misleading customers? It would be more helpful if the search results were updated to only display available options.

I recently booked a flight for March 28th from Atlanta, GA to Kingston, Jamaica with Delta at 5:07 p.m. using my debit card. When I contacted Delta about luggage, they had no record of my reservation. I was told by your company that you tried to contact me to explain that the flight wasn't booked due to a price change, but I never received a call. I need the same nonstop flight and times I originally selected. The original price was $[redacted].00, and now it's around $[redacted]. I believe I should still be able to pay the initial price. Can someone please reach out to me regarding this issue? My name is F. Chambers, and you can contact me at [redacted]. The flight itinerary number is XP53669. Your prompt attention is greatly appreciated.

I have been trying to reach a live person through your phone numbers without success. On 1/13/19, I made a car rental payment for a Sixt rental (Trip #[redacted]6, confirmation #[redacted]) under the name Susan Skoczynski. After my bank blocked my card due to a fraud attempt en route to Fort Meyers, Sixt requested an extra $[redacted] to hold until I returned the car. Since my card was blocked, Sixt refused cash and did not refund the $[redacted].88 initial payment. They were quite disrespectful throughout the process. Ultimately, despite attempts to contact your company numerous times, I was unable to resolve the issue over the phone and had to return home. I am requesting a refund of $[redacted].88 via check since the blocked card prevents the funds from reaching my account. My details are as follows: Susan Skoczynski S76 W15425 Woods Road, Muskego, WI [redacted] [redacted]

I made a reservation through Priceline for a stay at Sleep Inn in Scottsdale, AZ from January 10 to 16. Upon arrival, I encountered multiple issues with the room including a clogged sink, dirty water in the sink and toilet, and no hot water in the shower. Despite multiple complaints, the hotel only offered a $50 gift card and could not provide a refund due to booking through Priceline. I had to change rooms, but the plumbing issues persisted throughout my stay. I disputed the charge with American Express (card ending in [redacted]) as I was not satisfied with the stay and the lack of response from both Priceline and Sleep Inn. My reservation number is #[redacted]9. I expect a full refund to be processed expediently.

Hello, I do not speak English. I tried to contact you immediately but was unsuccessful. I need information about the flight times because I accidentally purchased the tickets without noticing they did not have times. I only looked at the price as I urgently need to attend my daughter's medical appointment on Monday, March 18th. I cannot travel with layovers due to the anxiety they cause me. Please get in touch with me. I need information or to cancel the flight. If a dialogue is not possible, I am notifying you less than an hour after purchasing it. Please call me at [redacted]. Thank you.

On Sunday, February 24th, my soon-to-be mother-in-law booked a room for me at the Pontoon Beach Hotel through your company. The confirmation number is [redacted]1. However, upon arrival, we were informed by the hotel staff that a deposit was required, even though it was supposed to be covered by my mother-in-law through your company. The hotel staff at Days Inn was unhelpful and asked us to leave and seek a refund through your company. I have tried contacting both parties with no resolution. I am considering legal action if a refund is not issued promptly. This incident has caused us to be homeless and our vehicle was towed, further complicating the situation. A church has provided temporary accommodation, but we urgently need the refund to secure a room for the night.

As a new user of Priceline, I made an error in booking a flight for travel on 5/31/18 and later had to cancel due to a medical emergency. I wasn't aware of the non-refundable nature of the ticket and did not realize I was purchasing from Priceline, not United Airlines. I am on a fixed income and cannot afford to lose the $[redacted].61 fare, along with the $[redacted] change fee and $30 service charge. I am not seeking a refund but kindly asking for both penalties to be waived and the $[redacted].61 credit to be used for a mid-April flight from Chicago to Baltimore. Thank you for your understanding. Booking Date: 3/27/[redacted] Trip Number: [redacted]4 Name: Gustina S.

I'm a first-time user of Priceline. I booked a flight on 3/27/18 for travel on 5/31/18, which was two months early. I canceled it on May 16, [redacted], due to emergency hospital care. I was unaware of the non-refundable ticket policy and did not see any notice about this on the website. I mistakenly thought I was buying the ticket from United Airlines, not Priceline. As an elderly person on social security with poor health, I cannot afford to lose the $[redacted].61 I paid for the ticket, plus a $[redacted] change fee and a $30 service charge. I am not seeking a refund but kindly asking to have both penalty fees waived and the $[redacted].61 credit applied to a new flight. Trip # [redacted]4 Confirm CKGYDL Booking date: 3/27/[redacted] G. Steele

Subject: Urgent Refund Request for Cancelled Hotel Reservation I am writing to address a recent transaction related to a hotel reservation made for March 15-17, [redacted] in Austin, Texas through Priceline under Trip# [redacted]-[redacted]-[redacted]-38 to attend SXSW to support my son's band performance. Unfortunately, the band's performance got canceled, prompting me to seek a refund for the reservation. Despite my efforts to cancel through Priceline, AT&T Hotel, and Allianz Global Assistance, I have encountered challenges as they redirected me back and forth. I paid an additional $10.00 for cancellation insurance but have not been able to get a refund. Attached is a PDF of my bank statement showing the charges for the hotel and travel insurance. I am requesting an immediate refund of $[redacted].98 for the hotel reservation as per the cancellation policy. This situation has been distressing, and the lack of refund has been disappointing. I expect prompt action to resolve this matter; otherwise, I will pursue further steps to seek a resolution. Sincerely, Sergio E. Alvarez Jr.

I made a car rental reservation through Priceline with Budget Rental. After requesting collision insurance and having $33.00 deducted from my debit card ending in [redacted], Budget informed me they couldn't accept my debit card for the deposit without a credit check, thus nullifying my reservation. I cancelled within 25-30 minutes and got reference number [redacted]33 and confirmation number [redacted]4 or [redacted]. Despite multiple attempts to contact customer service about a refund, I was unable to pull up my transaction using these numbers or my phone number. Checking my card statement, I found a charge from Priceline* for $33.00 on 3/3/19 and would like a refund of the deducted amount for trip insurance.