Priceline Customer Service Issues

I made a hotel reservation in Quito, Ecuador through Priceline on Saturday using trip number [redacted]-[redacted]-[redacted]-40. I provided my credit card details for payment and promptly got a confirmation email from Priceline. However, on Sunday, the hotel contacted me through booking.com requesting a scanned copy of my credit card, ID, and written authorization to charge the credit card. This goes against the common practice that the hotel is paid through Priceline (or booking.com) and should not need the credit card information. Furthermore, it is unacceptable to request sensitive credit card details through an unsecure email.

On January 14, [redacted], I booked a trip to Vegas through Priceline, including insurance due to my unfortunate luck. Later, I discovered my son, who has Autism, would be graduating on May 10, [redacted], conflicting with my Vegas trip dates. Despite trying to make a claim on the insurance for the date change, I was informed it wasn't covered. When contacting Priceline customer service to adjust the dates, I was denied. Missing my son's significant milestone is not an option. Financially, the $[redacted] loss is substantial for me. Any assistance would be greatly appreciated.

I am reaching out to address my recent reservation issue. Our yearly trip to Williamsburg, Virginia on October 18-20 is something we enjoy and always book through Priceline. Although I received a 10% off coupon for a recent trip, I encountered an error while trying to book a specific hotel, being directed to an Express Deal instead. Despite my familiarity with the area, I proceeded for the discount. Unfortunately, upon entering my credit card details, the booking went through without the option to apply the discount. A customer service agent stated the coupon was only valid when booking through the app, which I would have done had I known. I requested to cancel the reservation to rebook using the discount, but as it was an Express Deal, this wasn't possible. I solely chose the Express Deal for the discount, otherwise, I would have booked a standard hotel. I am willing to receive the discount as a credit or to have the booking canceled for a redo through the app with the discount code.

I mistakenly booked a room at Crowne Plaza Hotel Dallas Downtown through ReservationDesk, believing I was contacting the hotel directly. The ReservationDesk agent, who spoke quickly with a strong accent, did not disclose the service fee or the nonrefundable policy upon cancellation. Despite my efforts, ReservationDesk refuses to reimburse me. My employer, the Centers for Disease Control and Prevention, will not cover this expense. To resolve this, I spoke with the Crowne Plaza manager, Peggy, who offered to cancel the reservation if contacted at [redacted] ext [redacted]. Kindly reach out to Peggy at Crowne Plaza to assist with canceling the booking. Thank you, Elizabeth Kurylo.

I am frustrated and getting more agitated with each passing minute. I have spent hours today attempting to make reservations for my sons and myself. I have completed part of the reservation process with you but still need to book a hotel, flights, and a car rental. The slots are filling up fast, so I urgently need to finalize this now. Despite filling out all the required information, selecting my choices, and clicking to confirm, I keep receiving a message saying the trip is no longer available. I have repeated this process numerous times, making different adjustments each time. I have tried calling multiple times but was left on hold indefinitely, and my text message went unanswered. I am hopeful for a prompt response. Thank you, Rachel.

Priceline agreed to refund me $[redacted] last night because it was found that the hotel had canceled my reservation. Upon booking online, I realized I selected the wrong location and chatted with a Priceline representative. Initially, they claimed the hotel did not allow cancellations, but when I arrived, the hotel staff informed me the reservation had already been canceled. Despite being assured of a refund, it did not reflect in my husband's card. After multiple calls and a lack of clear communication with a Priceline agent, I was promised a refund within 24 hours, yet it has not been processed. I urge Priceline to reimburse me promptly as spending a cold night in the car has left me exhausted and frustrated. My request for alternative accommodations due to personal trauma involving that hotel was dismissed, adding to my distress.

I made a hotel reservation in Show Low, Arizona yesterday. Today, when I checked my trips, it showed "failed to bid" after I bid on the same hotel again. Even after the second attempt confirmed the reservation, it displayed "failed to bid" under my trips. I contacted a representative via chat and was assured that my original reservation was confirmed. I requested confirmation via email and inquired about the two reservations, which were both confirmed. Even though I asked for the second reservation to be cancelled, I was informed that this could not be done. When I requested to speak to a supervisor, the connection was not established. I kindly request the cancellation of the duplicate reservation for today in Show Low. Thank you, Lori Carlson.

I am reaching out concerning the transactions with references F03 S4700 B23 or F03 S4[redacted]. I am unsure about the details, but I urgently require the release of funds. Currently stranded in Denver, Colorado, without the means to book accommodation, I kindly request the immediate transfer of funds to my American Express card. There is an unauthorized charge of [redacted] on my American Express card that I did not make. Despite multiple calls and a wait of over 48 hours, the funds have not been released. To resolve this issue, I need you to cancel the transaction so the amount can be refunded to my card promptly. I find it distressing as I am stuck in a parking lot due to a broken axle shaft on my car and urgently need to secure lodging for tonight. The funds should have been returned to my American Express card by now if the erroneous reservation had been canceled, but this has not happened as promised, leading me to feel deceived by your company.

I am trying to book a vacation package on Priceline (hotel and flight), and I want to specify the departure airport as DCA (Ronald Reagan). However, when I type the airport code in the box, it auto-populates with a name that exceeds the maximum number of characters, making it incompatible with the website. There's no way to shorten it once selected, which is frustrating. Initially, I selected WAS to include all DC airports, but all search results were for BWI, which is far from my desired location. I just want DCA without the hassle. Despite trying the chat feature three times, they couldn't assist and repeatedly directed me to call the flight reservation number. I wish they would address this issue on their website.

I am still struggling to get a refund from Priceline. Jamie from Howard Johnson's in Boise, ID confirmed the refund was processed on March 13th, yet Priceline claims no refund was issued. Despite my numerous attempts to resolve the issue with Priceline, no progress has been made. Jamie was asked by Priceline to contact them, which seems unreasonable given the circumstances. Priceline tried to verify the refund with Jamie today, but she was not available, resulting in the case being closed abruptly. The limited follow-up by Priceline is concerning. I believe Priceline is obligated to return the money they have received to me, Lisa F. I urge Priceline to make another effort to confirm the refund as Howard Johnson's insists it was issued.

I am unsure if my initial email was received. I would like to cancel my Delta flight, which I booked three hours ago. I cannot find the trip number, but my reservation is linked to my phone number: [redacted]. The flight details are as follows: Delta flight [redacted] on May 30, [redacted], departing from Detroit, MI at 7:20 am and returning from Las Vegas at 2:08 pm on June 3, [redacted], flight [redacted] with Delta. Despite attempting to contact Delta, the automated system only located my reservation by my phone number. They mentioned an issue with the credit card payment, and I confirmed with American Express that only a $1 charge was processed. I am within the cancellation window as per the website's policy of 24 hours, even though I am canceling just 3 hours later. I kindly request the cancellation to be processed without any charges to my account. Thank you, Neena Ross.

On March 27, I made a hotel booking for Austin and pre-paid for it, receiving confirmation. Upon arriving before 3:00 for check-in, I was unable to check-in as the virtual credit card provided by Priceline was declined twice. After contacting Priceline, I spoke with Maria and was kept on hold for over an hour. The hotel staff faced difficulties reaching Priceline and had to juggle multiple calls and guests. This caused me great embarrassment, and I missed important work calls and meetings. Despite the prolonged wait, it took until 4:39 for a valid card to be received from Priceline, allowing me to finally get into my room. After speaking with Maria and Alex and insisting on a credit for the inconvenience caused, Alex simply apologized for the long wait and mentioned that I was now in a room, claiming no further action would be taken. This experience has been highly frustrating and demonstrates a lack of respect for me as a customer. Priceline needs to address and rectify these issues promptly.

I received an email from Priceline regarding the refund for my ticket with trip number [redacted]1. The airline has provided a breakdown for the refund. However, my experience with your customer service agent, May, was not satisfactory. She kept me waiting with on-hold music for over 15 minutes from 2:55 pm to 3:10 pm while I made an international call from Kuala Lumpur. I am still waiting to receive the letter from you confirming the refund process. I feel frustrated as there seems to be no way to report or escalate this issue effectively. All I am asking for is the refund that the airline has agreed to process. Thank you.

I made a reservation with Spirit Airlines on March 27th using my Visa card, but upon calling them, I discovered they have no record of my booking. I never received any flight information or confirmation email for my travel from Boston to West Palm on April 9th. Despite multiple attempts to contact them, I have been unable to speak with a representative to address this issue. The only information provided to me was a 4-digit code. I am greatly disappointed with this experience and would like the company to contact me regarding the status of my reservation and the handling of my credit card details. Ellen T.

I have all documents from March 16th that show you booked me at Crowne Plaza and charged me. I drove all the way to Dallas thinking you had reserved a place for me to stay, but Crowne Plaza had no records of the booking. I was left stranded outside downtown Dallas, needing to be relocated. Eventually, around 2 am the next morning, you located and reserved a room for me at the expensive Joule Hotel. When I arrived, they had no payment available from Priceline as stated in the email confirmation. I was charged almost $[redacted] for just a few hours until check-out. After contacting Priceline, and a lot of back and forth, Joule refunded me. However, later I noticed $[redacted] missing from my account because Joule had to charge me again when Priceline didn't follow through on payment. Despite contacting Priceline twice, the issue has not been resolved promptly. I urgently need my refund as soon as possible as agreed upon in March.

I have all the documents from March 16th that show you booked me at Crowne Plaza and charged me. I drove all the way to Dallas thinking you had reserved me a place to stay, but Crowne Plaza had no records of that. I was left outside downtown Dallas in the cold with nowhere to go. Around 2 am the next morning, you located and reserved me a room at the very expensive Joule Hotel, but when I arrived, they had no payment available from Priceline despite the confirmation email I received. They charged me almost $[redacted] for just a few hours until check-out time. After speaking with Priceline, they assured me they would cover the charges, but upon checking my bank statements, I realized nothing had been reversed. The Joule eventually refunded my money, but I noticed $[redacted] missing from my account balance as they charged me again due to Priceline not fulfilling their payment. I have contacted Priceline twice but they keep saying it will take 3-5 days to resolve. I need my refund immediately as agreed upon on March 16/17.

Hello, my name is Abdifatah Ali. I made a 2-night booking through Pricele.com, and I stayed at the Canadian Best Value Inn Hotel in Langley at [redacted] Glover Road. My booking confirmation number is [redacted]30. On the last night of my stay, I woke up to find lots of bed bugs. When checking out, I informed the desk clerk about the bed bugs, and he came to my room to see them. I asked for compensation for my 2 nights, and at first, he agreed. However, after 30 minutes of waiting, he changed his mind and refused to compensate me. As I booked through your website, I believe it is your responsibility to handle this matter properly. If it is not resolved amicably, I will contact the health & safety department and seek legal advice tomorrow morning. Thank you.

We made a flight reservation via Priceline for July 15, [redacted], with an original direct route from Cleveland to Reykjavík, Iceland. However, the flight was later altered, and we were notified via email that it would now connect through Boston before arriving in Reykjavík. Unfortunately, this new flight schedule no longer fits our plans. Despite contacting Priceline three times and spending considerable time discussing the issue, we have been unable to resolve the situation. Priceline attempted to obtain a waiver code from Icelandair without success, claiming the tickets are non-refundable due to them being revalidated. However, Icelandair confirmed we are eligible for a refund since the original flight plan was modified. We were also told by Priceline that a voicemail was left regarding the change, which we never received. We are seeking a prompt resolution to this matter. Our Priceline trip number is [redacted]1. Our only desire is to cancel the flight and receive a refund.

I would like to request a full refund from Priceline due to misleading and false advertising. I booked a room last weekend based on an offer that included free breakfast, which is still being promoted. However, upon arrival, I was informed by the hotel that breakfast was not included in my reservation. Despite contacting Priceline, the hotel confirmed that the free breakfast promotion was not valid. I was only offered a $10 credit, which is insufficient considering the promised breakfast for five people. I have evidence of the advertised free breakfast offer, which was a significant factor in my decision to book with Priceline. I am displeased with this experience and expect a full refund. I would appreciate an email confirmation once the refund has been processed.

Hello, I am Scott S. and I am extremely dissatisfied with the service provided today. My booking reference is CJJUQL. Regrettably, I mistakenly scheduled the wrong return flight from Nashville. Although I acknowledge the ticket restrictions, when I contacted customer service for assistance with changing to another flight, I was informed that no help was available. Requesting to speak with a supervisor resulted in what I perceived as sarcastic behavior, with the representative indicating that a supervisor would convey the same message. Consequently, I arranged an alternative flight from Nashville on my own, incurring an additional cost of $[redacted]. Despite attempting to chat online twice about this issue, I received no response. I kindly request a thorough review of this situation. Thank you.