Priceline Customer Service Issues

Itinerary #[redacted]-[redacted]-[redacted]-40 I selected the Victorian Candle Bed & Breakfast because they advertised breakfast as part of the rate. However, my experience was disappointing. Upon arrival, the room was cold as the heating was off. I had to keep my jacket on for a few hours. Additionally, breakfast was supposed to be served at 8am, but no one showed up, leaving me waiting for 20 minutes. The attendant, Leon, later explained he overslept. Despite my request for a $15.00 refund due to having to buy breakfast elsewhere, I received no response from either Leon or the owner after contacting them via text and email. I also asked Leon for an itemized receipt for work reimbursement, but never received it as promised. This experience did not match the expectations set by the b&b's information provided through Priceline.

I am inquiring about Case ID Number [redacted]04. I have not received any communication regarding my request for the hotel to waive and refund $72.20 for a cancellation. I booked the hotel for work travel, but due to an unforeseen accident on I-85, I had to change my route to reach my final destination on time. I cancelled the reservation while stuck in traffic, well before the planned arrival time. Despite understanding the cancellation policy, I hope for flexibility considering the situation was out of my control. The fee is causing financial strain, and as a frequent traveler using Priceline and the hotel chain, I seek your understanding and assistance in refunding the amount. Thank you for your help.

I made a car reservation in Fairbanks, AK for pickup at the airport around 9:00 AM on August 21, [redacted], returning on the morning of August 22, [redacted]. I believe it was for a full-size or standard car through Avis. Unfortunately, I've misplaced the reservation details and it was deleted from my email. The only proof I have is the insurance policy I purchased from Allianz, which doesn't include specifics about the rental car. Can you please confirm the reservation and email me the information again? Thank you.

I made a reservation through Priceline for a hotel that was advertised as great and clean. Upon arrival, the first room I was given was dirty and not cleaned. After requesting a new room, the second one had dirty cotton balls on the bed. I have pictures as evidence. Exhausted from a 15-hour drive, I couldn't stay there. The front desk staff advised me to contact Priceline, who will verify with the hotel that I didn't stay. Despite trying to find alternative accommodations, everything was fully booked, leaving me no choice but to sleep in my car. This experience was frustrating as I usually have no issues with Priceline. I am seeking a refund as I did not stay at the hotel.

Motel 6 [redacted] Central Ave Chino, CA 91[redacted] Please review and correct the information below: I had a recent stay at this hotel on March 21st and 22nd as I am a commercial driver working in the area. I have stayed here before, but on this visit, I experienced itching during the night and woke up with what seemed to be a bed bug bite. The desk clerk initially offered me a free night stay, but after further discussion, said it would take a week to investigate. Unfortunately, they did not follow up with me. Despite my efforts to contact the manager, I was informed they were too busy to speak with me. When they did respond, they stated that their investigation found no bed bugs. Request for details of the investigation report were dismissed, and I was advised to contact the corporate office in Texas. Due to this experience, I plan to reach out to a local news station and Priceline to share my story. Perry W.

I had a Priceline itinerary for Gettysburg, PA on Monday, April 08, [redacted] (Itinerary# [redacted]-[redacted]-[redacted]-37). As a registered nurse who travels to different hospitals, I experienced a cancellation this morning at 5:30 a.m. I promptly contacted the hotel to inquire about canceling without restrictions, and initially, I was informed that it was possible. Unfortunately, when Priceline called to confirm, a different staff member declined my request, stating that my reservation was for the same day. This unexpected turn of events has resulted in financial loss, as I am unable to work and no longer require accommodation at the hotel due to being out of the area.

Hello, as a frequent Priceline user, I typically book my rental cars through the platform. Recently, after booking a rental at FLL airport, which usually means it's located at Terminal 1, I was surprised to find out the rental facility assigned was offsite at SIXT. Despite contacting Priceline immediately via call and chat, they declined to cancel my reservation even though it had been less than an hour since booking. In my previous experiences, rentals were either at FLL or required a shuttle to the counter, not to a car counter offsite. I requested to switch to an onsite vendor, but Priceline refused. I kindly ask for a refund for Trip Number [redacted]-[redacted]-[redacted]-20 and hope to receive assistance while remaining a loyal customer.

I booked a flight from San Diego to Montreal for May 16 returning on May 20. I completed the booking process and accepted my reservation, but then encountered an error message. I provided my credit card information and now I am concerned about potential charges. My name is Tammy Crown and you can reach me at [redacted] or email me at [redacted] Kindly contact me to confirm that I was not charged for the fare, which amounted to over $[redacted].

I am having trouble with my international flight check-in for tomorrow. The airline, United, mentioned that my "travel agency," Priceline, may have made changes to my return flight, described as "touched." Your automated system displays accurate details for all flights. I am unsure of the next steps to take. My itinerary number is [redacted]-[redacted]-[redacted]-28, and the United Confirmation number is FB19GH. This issue has arisen the evening before my departure.

I made a reservation at Quality Inn Woodland Hills, CA, but ended up at "[redacted]" hotel instead. The hotel is under construction, lacking amenities like the pool and breakfast. The first room had a broken shower and an odd smell from the AC. Being 8 months pregnant, this situation is frustrating. The room is too small and the bathroom door in the new room is falling apart. This is not what I paid for or expected. Despite trying to reach out to Priceline from the start, I am tired and disappointed with this experience.

I need assistance! I typically book my trips through your website, but today I encountered an issue with traveling to Canada. Despite having traveled there multiple times and possessing an eTA, this afternoon I was stopped and asked to reapply. I was informed that my eTA was revoked without a reason provided. Upon reapplying, my request was denied and I received an email advising me against traveling to Canada. I had planned several trips as part of a birthday getaway, and this situation has been emotionally distressing. I am seeking a full refund for my trips scheduled for today, April 13, and April 15. Thank you for your attention to this matter.

I have a multiple destination trip booked with itinerary number [redacted]-[redacted]-[redacted]-28. Unfortunately, I have encountered an unexpected conflict that requires me to return to FLL sooner than planned, resulting in my inability to travel from DEN to MDW or MDW to FLL. I acknowledge the uniqueness of my ticket type, but as a new customer to your platform, I kindly ask for your consideration in accommodating my request. I am seeking a Priceline credit/voucher for the unused portion of my trip, as I still intend to visit MDW later this year. Thank you for taking the time to review my request. Your assistance is greatly appreciated.

Last night, I responded to a promotion on Priceline where I committed to $[redacted] for a room in Fort Lauderdale, FL, with the guarantee of one of 4 hotels priced from $[redacted] to $[redacted] per night. However, the hotel I received was priced at $[redacted] and not one of the 4 initially advertised. The total cost after taxes amounted to $[redacted], while today the same hotel is being advertised at $[redacted] per night. I feel the original promotion was deceptive and am seeking a price reduction. I have been on hold for over an hour trying to address these concerns. My first call with George was cut short due to poor audio, and my chat conversation with Jerry was unhelpful as he kept referring to the contract I supposedly signed. I was hoping to secure one of the $[redacted] rooms initially, but receiving a room starting at over $[redacted] (before taxes) was disappointing and somewhat misleading. -Roberta Whitney Trip number [redacted]-[redacted]-[redacted]-89

In March, I made reservations through you at a Comfort Inn and Suites in Cave City, KY, with Confirmation # [redacted]6. I booked this trip to prove to my family that a 63-year-old woman can still adventure with her 6-year-old grandson. Unfortunately, when I informed my husband, he remained silent for a whole week. On Monday, April 8, I began attempting to cancel the reservation, aware that it was prepaid and nonrefundable. I hoped to possibly receive a partial refund of the $[redacted].00, a significant sum for my family. Our home is a 9-hour drive away, and as of this morning, Saturday, April 13, the day before our departure, my grandson fell ill, prompting my daughter to decide against travel due to predicted storms and heavy rain on Sunday, April 14. I chose honesty over deceit, acknowledging my mistake. We all make errors in life, and I have learned from mine. I now need to find a way to recover the lost funds. Is it feasible to possibly refund a portion of the payment? I understand the necessity of adhering to policies. Thank you for your understanding and assistance.

I initially booked a rental car through Booking, but it was processed by Priceline instead. The following day, I needed to change my plans. Despite attempting to cancel the reservation through a chat with Priceline, they informed me it was not possible. Strangely, after this interaction, Priceline manually charged my card instead of keeping the transaction in pending status. My reservation is not until May 2, so I am confused why cancellation was not allowed earlier. I feel taken advantage of as a consumer and request a refund for the charge. I no longer wish to utilize Priceline's services. Itinerary #[redacted]6.

I have been experiencing issues with Priceline's customer service. I requested to speak with a manager but got cut off after being put on hold. After being double charged for a stay from 3/14 to 3/19 by both Priceline and the hotel, I contacted the hotel and was told to reach out to Priceline instead. I spoke with Randy yesterday, who mentioned contacting the hotel after 12:30 EST to resolve the matter, but it's been almost 24 hours with no follow-up. Today, when I contacted Priceline, the agent stated that I should contact the hotel, despite my previous attempts. It's frustrating dealing with this back and forth. I am seeking assistance in connecting with a manager. Confirmation# [redacted] Case# [redacted]

On Friday, April 12, [redacted], I checked in at Home 2 Suites by Hilton in Greensboro, NC only to be informed that they were fully booked due to an overbooking error by Priceline. The staff arranged for me to stay at the Courtyard Marriott with a reservation for two nights. However, upon waking up on Saturday, April 13, [redacted], the housekeeper at Marriott informed me that my stay was only booked for one night. After contacting the front desk, I was asked to leave because they were fully booked for the night. I returned to Home 2 Suites hoping for a room, but they could only confirm availability by 3 o'clock. Despite the inconvenience, Marriott allowed us extra time to sort things out. Home 2 Suites promised a refund and a complimentary weekend stay to make up for the trouble, reassuring me that I wouldn't be charged. I am disappointed in Priceline's inaccurate booking information but await a resolution.

I am disappointed with the customer service I received. I recently booked a car rental but accidentally cancelled my reservation while trying to change the pick-up location. Despite my attempts through calls and emails, the customer service team was unable to assist me. I was informed that my card had already been charged and that the reservation couldn't be reinstated. I needed to change the location for convenience, but no one was able to help via chat or phone. Instead, I was advised to make a new reservation and be charged again, which I find unreasonable. Although I understand bookings are non-refundable, my situation was due to a simple mistake. I reached out to Enterprise, but they directed me back to Priceline to resolve the issue. I spent over an hour trying to seek help with no resolution. I request a full refund since my reservation couldn't be reinstated promptly.

I booked a flight with Priceline for myself and two friends last December. Recently, I received an email from Priceline stating that my original 7:30 am non-stop flight on 4/25 had been canceled, and I was rescheduled on a 11:30 pm flight with a layover on 4/24 without my consent. When I attempted to contact Priceline, their system did not recognize my trip despite providing my confirmation number, and they claimed they did not have my phone number on file. Frustrated by the lack of assistance, I reached out to the airline directly and found out that my friends had been rebooked on a different flight. Priceline's explanation that they lacked my contact information was unfounded as I have an existing account with them and have used the same phone number before. This experience was extremely disappointing, and I had to incur additional costs to reschedule my flight and transportation due to their inaccurate database. Conversely, my friends who used Travelocity did not encounter any problems. I am deeply dissatisfied with Priceline's customer service and will be sharing my negative experience widely.

Hello, I made a hotel reservation through LifeMart app via my employer. However, the hotel turns out to be not in the right location. The hotel approved a refund, but I need Pricelibe to contact them since they are the third party involved. Unfortunately, I couldn't reach your customer service because my confirmation number or phone number wasn't recognized in the system. I need assistance to resolve this booking issue promptly since my check-in is on Friday. I appreciate a quick response. Thank you, Domenica