Priceline Customer Service Issues

I tried to reserve an express deal hotel at the Wyndham in Irvine, CA, but despite being told the deal had sold out and my card wouldn't be charged, it was charged. I attempted to reach Priceline customer service via phone and chat multiple times, enduring long hold times totaling three hours. Due to the unreturned charge, I ended up spending the night in my car. I am extremely upset and demand a refund, my coupon reinstated, and compensation such as a complimentary stay for this ordeal. I've been a loyal Priceline customer for years, and the poor service and having to sleep in my car was unacceptable. Please get in touch with me.

I was charged twice for a hotel room booking attempt that failed. My initial card payment was declined due to insufficient funds. I then tried to book directly with Red Lion's Express Deal but got an error from Priceline stating I already had a reservation. Despite being at the hotel, there was no booking, and now my card has been charged twice. With my kids by my side, I feel overwhelmed and emotional as the funds are significant. My bank says it may take over a week for the pending charges to be reversed. This delay is unacceptable as I urgently need that money back to book an alternative room for my family. I'm a long-time Priceline customer and this issue has never happened before. The situation is distressing, and a prompt refund is necessary.

I have a reservation ([redacted]8) at the Rose Bowl motel for tomorrow, January 1, [redacted]. The booking is under my name, Erin OHarrow Strickstein. Unfortunately, I can't make it as my mother is ill and I am her caregiver. I would like to change the reservation to be under my son's name, Seth OHarrow Strickstein. He is nearly 22 years old and will have his Arizona Driver License and credit card with him. Accompanying him will be his 18-year-old sister, Kiera O’Harrow Strickstein, who will have her ID and credit card too. I want to avoid any issues upon arrival, so I kindly ask to update the reservation to reflect his name. Please reach out to me at [redacted]. Thank you for your help.

I was misled into a supposed deal for a 3-star hotel stay with free breakfast for $[redacted] for two nights. However, this offer turned out to be overpriced as the regular rate is only $80. On top of that, I was not informed about a $25 deposit that the hotel is now requesting and there seems to be no refund available. To make matters worse, I am being asked to pay for the second night, but I lack the necessary billing information. I am looking to find out the name of the customer service representative I spoke to and I am seeking advice on how to proceed in order to try to get reimbursed. Please advise on the best course of action. Thank you.

Hi, I'm Chiaan Wu, and I made a reservation at the Phra Nang Inn Hotel through Priceline. I am currently seeking a refund due to issues with the rooms at the hotel and the failure to provide a working alternative. The trouble began when we discovered that the toilet in room [redacted] was not functioning properly shortly after check-in. Despite efforts from the staff to fix it, the problem persisted. We were then moved to room [redacted] on the second day, only to encounter the same issue with the toilet and even found a cockroach in the room. Despite multiple attempts to have the problems resolved, they were not addressed adequately. As a result of our unpleasant experience in two separate rooms with defective facilities, including the presence of a cockroach, we made the decision to check out on the third day. The hotel management was uncooperative in providing us with a satisfactory resolution. I have documentation, including photos of the toilet and cockroach, to support my request for a refund.

Good morning! I hope you are well. I wanted to share with you an experience my husband and I had last night, which unfortunately was quite frustrating. Our planned 2.5-hour drive ended up lasting 5 hours as we searched all over the east coast for our pre-booked stay at Red Roof Plus. After asking for directions at a nearby shop, we were surprised to learn we were actually 35 minutes away from our intended destination. Exhausted and overwhelmed, we ended up staying at a different hotel nearby, San Marco, spending extra money on gas and missing out on time to enjoy the area and relax. I apologize for venting, but I kindly request a refund for the original hotel booking. Thank you for understanding.

I am having trouble finding a copy of my receipt for my stay at the Marriott Hartford Hotel in Farmington, MA from November 28 to 30. The rooms were booked for the following employees of mine: 1. Amber Hubner 2. Kate Leblanc (2 rooms) I used my credit card ending in [redacted] for the booking. I have been unable to reach a live person for assistance. I do not have a TRIP number or an email confirmation. The Marriott mentioned that the rooms were booked through Priceline. Can someone please help me with this issue? Kindly send the receipts to my email address: [redacted]

My flight got changed on January 5, [redacted], and I needed a car rental at San Francisco Airport but mistakenly reserved one for downtown San Francisco with Sixt. When I arrived at the airport, the rental location did not match my reservation. Despite prepaying, they couldn't change it and quoted a high price for a new rental. Unable to reach the downtown location before closing, we had to rent another car to get to Santa Clara. We believe this confusion was due to a location change by Priceline without notifying us. We feel it's unfair to be charged $97.54 for a service we didn't use and had to double pay for another car. We ask for a refund as the situation was beyond our control and too costly for us to bear.

Subject: Issue with Rental Car Reservation I received an email about my rental car reservation with Executive Car Rental, Request Number [redacted]0. The email mentioned a potential "no show" fee due to my inability to use the reservation. I was unable to connect with the rental partner at [redacted] to inquire about the fee, as I faced challenges with their shuttle service and locating their office at the airport. During my frustrating experience, I tried to reach Priceline customer service to address the situation. Unfortunately, I faced significant delays in securing the rental car and ended up paying more for an alternative service due to misleading information about Executive Car Rental's airport location. If the charges are not revoked, I will have no choice but to dispute them and request compensation for the additional expenses incurred. Sincerely, P.

My experience with Priceline was extremely disappointing. I purchased two tickets to Thailand for $[redacted] (CAD) under trip id: [redacted]-[redacted]-[redacted]-19. Despite the itinerary showing less than 24 hours in China, we were denied boarding by China Eastern at the gate due to potential visa issues for being in China over 24 hours. Priceline assured us that China Eastern was mistaken, but their promises and communication were inconsistent. This resulted in being stranded in Vancouver for days, accumulating $[redacted] in extra expenses. I have recordings of the calls where Priceline made false claims and failed to resolve the situation adequately. I expect compensation for the tickets and additional costs incurred. If not resolved promptly, I will escalate my complaint and pursue legal measures against Priceline for their mishandling of our travel plans. This kind of treatment is unacceptable especially as a frequent traveler, and I will not recommend Priceline to my extensive network of friends.

I made a reservation at the Wyndham Garden in Lafayette, Louisiana for Friday, January 11th. Unfortunately, the hotel experience was absolutely terrible. The surroundings were concerning with sketchy individuals loitering in the parking lot and by the entrance. The lack of lighting in the parking lot added to the discomfort. The room itself was in poor condition, with a dirty, ancient bathtub and a badly attached shower head. The overall appearance of the room felt outdated and unclean, resembling a low-quality motel. Feeling unsafe, we promptly checked in and left. Subsequently, we had to book a room at the neighboring Double Tree through Priceline, which was a significant improvement. Despite the non-refundable policy, the misrepresented quality of the Wyndham Garden leaves me hoping for some form of compensation from Priceline, possibly in the form of a credit for future reservations. I also request that the hotel undergoes a thorough reevaluation to accurately reflect its current conditions. I appreciate any assistance Priceline can provide in resolving this disappointing situation. Looking forward to a resolution.

I encountered an issue with my Priceline car reservation [redacted]-[redacted]-[redacted]-37 picked up on December 20. When I arrived at the car rental agency (Europcar/Discount), they insisted that I must purchase their insurance at $14.99 per day, despite having my own insurance. I was unaware of this requirement when booking through Priceline and was ultimately forced to accept the insurance to secure the car, costing me an unexpected $[redacted]. I reached out to Priceline customer service, and a representative named Kinn mentioned that I should have been able to decline the insurance and directed me to contact Europcar directly. However, Europcar stated that only Canadian coverages were accepted, leaving me stuck in this situation. I believe I am entitled to a refund for the insurance charge and am seeking assistance to resolve this issue promptly. Thank you.

On January 20, [redacted], I encountered a problem with my hotel booking through Priceline at the Howard Johnson in Winter Haven, FL. The original rate was $53.00 with a 10% discount, making the final price $61.67. Upon arrival at the hotel, I was informed that there was no booking under my name. After checking with my card company, I saw that Priceline had charged me $61.67. Despite contacting Priceline, I was told the charge was just a hold and would be released in 7-8 days, leaving me stranded with limited funds and a child on a cold night. Despite my pleas, they were unable to transfer the held funds to a new booking or provide any immediate solution. After spending the night in my truck with my child, I am seeking a refund for the room I paid for and a complimentary room due to the inconvenience. Thank you, A.O. Email: [redacted] Phone: [redacted].

I stayed at Baymont in Bloomington from January 23rd to January 25th through a direct booking with Priceline. Unfortunately, the room I was placed in had no functional heating system, only a small space heater, and there were cigarette butts on the bathroom wall. The blankets were itchy, and I suspect I may have been bitten by bed bugs. When I called Priceline to address the issues, I was hung up on four times by unhelpful representatives who refused to answer my questions. After 8 hours on the phone, I was only offered a refund for one night. I have recordings and call logs to support my claims. I am seeking a refund for the second night and a complimentary room due to the unsatisfactory conditions and poor customer service.

I made a car booking through your services on Friday, February 1, [redacted], for a pickup in Bay City, Michigan. I chose the rate offered by Priceline at the top, assuming the car would be refundable. The bright orange "Pay Now and Save" option misled me into thinking I could cancel. Additionally, the best price guarantee was promised, but when I found a cheaper Hertz rental shortly after booking Avis through Priceline, I realized the lack of flexibility. There was no visible cancel button for the Avis reservation, which I needed to change due to uncertainties regarding a federal trial. Despite contacting customer service, I was denied the cancelation. Even my office manager, Brittnay Mossburg, encountered unhelpful service and misinformation about the cancelation policy. I request the cancellation of Priceline Trip No.[redacted]-[redacted]-[redacted]-86 and a refund to my AMEX card. I have also notified AMEX of the issue.

I tried to book a room at the Holiday Inn Express in New Iberia, Louisiana. Despite my attempts on 02 Feb [redacted], the reservation somehow ended up being for 10 Feb through 18 Feb, instead of 03 Feb through 08 Feb. I promptly canceled this incorrect reservation and made a new one for the correct dates. However, due to unforeseen work circumstances, I needed to check out early. When I tried to do so, I was informed that I had to contact Priceline to officially check out early. Despite providing all the necessary details, I was unable to get assistance from Priceline or a proper receipt from the hotel. This has caused frustration as I can only claim expenses for the nights I actually stayed. I kindly request that Holiday Inn Express bill me for the three nights I stayed and not for the extra days. Thank you.Sincerely, Del Copeland

Hello, I am having an issue with extending my car reservation through Priceline with trip number #[redacted]-[redacted]-[redacted]-22. Any help to resolve this quickly would be appreciated. I need to extend my reservation from April 29th to May 5th. Thank you.

I am looking for information regarding reservation number R137499Y516, which appears to be missing from your records but is confirmed by the hotel. I need the contact details of the third party involved in making this reservation to address discrepancies between the hotel costs and the receipt. Please provide me with the name and number of the third party, which is essential for my communication with Priceline to resolve this situation and prevent any unauthorized charges. The third party falsely claimed to be Lowes Hotel. I am requesting the immediate cancellation of the reservation to ensure that the funds remain in my bank account without any issues with my bank or legal matters. Priceline, I urge you to act responsibly by canceling the reservations promptly and refraining from charging me. The basis of this transaction was the representation of Lowes Hotel. I am Stacie Cantin, and I urgently request the cancellation of reservation R[redacted]. You can reach me at [redacted]87 or via email at [redacted] I have already informed my bank about the situation.

I received a quote on your website for a round trip flight from NY JFK to Denpasar Bali on May 3, [redacted], returning on May 11, [redacted], for $[redacted].73. When attempting to book, after the price was confirmed, I encountered an error message. Customer service rep "Russel" from the Philippines, declined to transfer me to a supervisor until I threatened to contact corporate. Subsequently, after being put on hold, I spoke to "Dolly" from Manila who stated the company would not honor the original price. The current price has increased by over $[redacted]. I am requesting a credit for the additional expense to book at the higher rate, as I firmly believe the initial quoted price should be honored. I possess time-stamped screenshots displaying the price on your website from 6:10 PM to 10 PM. I am willing to provide these screenshots to support my case. I am simply seeking to book the flight at the price of $[redacted].73 as displayed on your site at 10:03 PM on Monday, February 11, [redacted].

My Priceline reference number is [redacted]-[redacted]-[redacted]-40 concerning the New Delhi - Amritsar Flight AI-[redacted] on Feb 21, [redacted], at 5:00 AM. The Air India confirmation number J2D5M provided by Priceline/Delta Airline on Feb 09, [redacted], and Delta Airline confirmation number F9HAF3 show the flight as "Cancelled" on Air India's website. Despite contacting Air India, Priceline, and Delta Airline, the issue remains unresolved. With only 5 days until our departure, we are anxious. Your prompt assistance to rectify this matter is greatly appreciated. Thank you.